Calendar ordering failed but charged my credit card!
I created a calendar with iPhoto (running on latest version of Lion). I started the ordering process. I was taken to a screen to sign in to my apple account and to verify the charge for the calendars (ordered 2 of them). I submitted the order. Then a screen said oops, the Apple store was temporarily unavailable!
I checked my bank account, and sure enough, Apple charged me for the calendars. But on my account there is no order number or any other sign of the order actually having gone through. I'm pretty sure -- never ordered through iphoto before -- that my pictures weren't uploaded to apple to create the calendars.
I'm wondering how to get a refund?
Some Game purchases require a CC...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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Cancelled order and Apple charged my credit card
Hi,
Sorry its the weekend and I don't know where to post this. I ordered my apple iphone 4 through the apple online store but changed my mind half way through and canceled the order. Then the second time I made a new order but canceled it again because I got another phone as a present. Last night it came as a surprise that I got charged $859 from my credit card. I have no known orders since they;re all canceled and would like my money back obviously. I rang my credit card provider and they said to ring Apple on Monday which i will. Can someone from apple please help me here? Would be greatly appreciated." Can someone from apple please help me here?"
No. This is a user to user support forum.
You will need to contact Apple. -
Hello! Really sorry! Originally this APP software free game, only peace of mind to let children play, but a recent credit card reconciliation only to find the charges and found that the game content is not completely free, content or Payplay games, children do not understand the meaning, pressed by mistake to the game fee of options found APP software fees has been removed, the 3 pen order really is not a small amount, a small fortune in Taiwanthe burden, the normal person would not spend such fees to play mobile games, kids really are unintentional, Sorry! hope you can help me claim to cancel the game cost very grateful!
PS: order number --- 1.MH****Z0J --- 2.MH****4QJ --- 3.MH****6NQ
My English is not good, please forgive me.
<Personal Information Edited By Host>These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address and phone number from your post.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your phone via Settings > General > Restrictions > In-App Purchases 'off' -
Cancelled but you keep charging my credit card
I cancelled in premium in March through your website but have just realised you have carried on charging my credit card, Why don't you have proper support/contact details instead of using these public forums? I expect someone from Spotify to contact me regarding a refund. Again absolutely absurd that an organisation your size does not have support contact details
I agree. I cancelled my premium account months ago and am still getting charged. The lack of any support contacts for "paying" customers is inexcusable. I will be asking my credit card company to refund their charges.
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AD015968571 : Please cancel this order immediately and refund my credit card. This product is for Windows only. I run a Mac. You did not state in your advert that this was windows only. This transaction has cost me money as there will be a charge for the Canadian exchange fee.
No other way to contact Adobe. All Email undeliverable.These are user to user forums
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
Ihave a $70 credit in my itunes account but when I purchased an album last night itunes charged my credit card, not my itunes account. How do I get this reversed
How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
If not then you will need to enter your credit card details - you should be able to remove it after entering it. -
I purchase a iTunes card but when I click to buy it shows my credit card information would if charge my credit card or no?
As long as you are buying content for yourself (you can't use your balance to gift content) then your account's balance should be used up first before any remainder is charged to your card.
How purchases are billed : http://support.apple.com/kb/HT5582 -
I have a gift card but had ordered music before with a credit card I redeemed the gift card but its not leting me buy music with it keeps wanting my Credit card info?
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card - http://support.apple.com/kb/HT2534 - only works for new accounts! You must follow the instructions exactly.
Since you already have an account you probably don't want to make another one (you cannot merge them later). Or I guess you could for the sake of the free stuff and then carefully manage your accounts in future. -
I have a $25 gift card that I redeemed but when I try to purchase a song it is not deducting from the credit and wants to charge my credit card. How do I use the credit on the accoung?
Nonesense, why would a service that offers redeemable cards as cash would require a credit card verification. Who is answering this question? I am sick of Apple! I am here because I want to buy music for the year end festivities and had this card that I got when I bought a very pricey Mac Book Pro for my daughter, I thought at least I was getting something out of an outrageously high priced machine, but no, they cant' just make things easy for you... Anyway, no one seems to be reading this so I am not wasting my time anymore, useless...
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HT1933 Hi' I Intended to buy song with my iTunes credit but it charged my credit card?
I downloaded music for $10.99 I have $10 credit that I wanted to use but iTune charged my credit card. How do I undo it?
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I wanted to use an itunes gift card in the ibookstore, but it charged my credit card automatically without giving me any other option.
None for payment
After establishing the Credit Card account (i.e. after you have made purchases), you can remove the credit card information by editing your payment info, choosing "None".
http://i1224.photobucket.com/albums/ee374/Diavonex/3251ae4b9345e8a0551a15d5cad4b 5a9_zps1c6950c2.jpg -
Device on order now delivery time 3 weeks and they charged my credit card
device on order droid incrediable
now they are playing games with delivery time and they charged my credit card
this is not legal because of the fair credit act
How can they get by with this
I hope some people read this BEFORE they give the credit card number !!!
Don
Not its not legal as per guidelines set forth in the Fair Credit Billing Act set into motion by the FTC. While they can reserve the funds they cannot actually bill it until the the merchandise is shipped. A report to your credit card company should be able to resolve this matter.
reference
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtmDid you read the entire article? I did and I got a completely different take on what the FTC was trying to say. My understanding of the article is that the company can charge your card as soon as a delivery date is given. The company also has the abiity to inform you of any delays in receiving the equipment. It is up to you to accept the delay (i.e. not saying anything) or cancel the order for a full refund. Why would there be a refund if the company had never charged you to begin with, there wouldn't be a refund. What the article IS saying is that you have a legal recourse should you NEVER receive the merchandise or are not notified of any delays. Review chapter 4, section 161, paragraph 3 of the actual act.
http://www.fdic.gov/regulations/laws/rules/6500-500.html -
HT201359 My app charged my credit card 1,79 tl every month . But ı do not buy any application why?
My app charged my credit card 1,79 tl every month . But ı do not buy any application why? My credit card has been charged 1,79 tl/month last 15 months. How can i cancel it
Sounds like you have an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
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I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead. Why? (I don't live in Canada)
I've seen this question a dozen times, and nearly every time, the first person to answer assumes it was a gifted purchase. Weird.
Same problem here. Books are going to credit card despite sufficient balance on iTunes credit. Seems to be a common problem. -
I have credit on my iTunes account and want to rent a movie, but it is asking for my security code on my credit card. Will it charge my credit card? Why is it asking for my security code?
thit is just for authentication purposes. it wont change anything with your billing info
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