Calendar Transfer Issues - Tungten T 2 Pre Plus

I have years of calendar and to-do records on my Tungsten T using the Palm Desktop v 4.2.1 on my Mac (OS 10.4.11). I've resigned myself to using the Date Transfer Assistant for a one-time transfer of my data to my Pre. Unfortunately after following the online guide to export my data from the Palm Desktop and import it into iCal, I find that iCal has duplicated every entry dozens of times and plastered them into just about every day on the calendar for the last many years. It also appears to have lost all of the categories that I had set up on my Tungsten.
Has anyone else run into this issue? Is there a solution short of editing every single entry for the last seven years before completing the transfer to the Pre?
Thanks,
Jeff

You have a few options. You can wipe the database from iCal and re export the data over, talk to Mac support to see if they have away to remove your dups. If you have Mac OS 10.5 or lower you can use iSync to sync your data directly from the device to iCal and/or Address book.
Another way would be to use a windows PC and sync to Palm Desktop 6.2.2 with help of a 3rd party software from: http://www.pimlicosoftware.com/ called PalmHotSyncSetup. Then the DTA will pull the data directly from Palm Desktop.

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Contacts transfer from Centro to Pre Plus

I have downloaded ECho 3.0 to my PC, but have not switched phones yet until I get some advice. Should I transfer my contacts to my Sim Card before I switch it into my Pre Plus? I want to basically put all my info from Centro to Pre Plus and continue to use DeskTop Plus. Anyone?
Post relates to: Palm TX
This question was solved.
View Solution.

DocRush wrote:
Thanks, any thing I SHOULD NOT do with a Pre Plus?
Well, I would not use it as a hammer...
WyreNut
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Pre Plus won't sync more than latest 3 months from Google Calendar. Need help.

[previously posted in WebOS Software section, but I now think that might have been the wrong place; only one reply; no answers]
I was a very happy owner of my new Pre Plus until I tried to sync my multi-year Google Calendar to my PP, when only the last three months of my GC data would sync to my PP.
Some higher level Palm techs and I spent quite a lot of time on the phone, trouble shooting and testing. Ulltimately, we were unable to solve the problem. The last tech I spoke with acknowledged that currently there are performance problems with the PP if a lot of GC data is downloaded. Apparently Palm has decided (for now) to prevent us new PP owners from choking our PP's performance by limiting our initial downloads to only the most recent three months of GC data. I was told that Palm is working on this problem and it probably would be fixed with the next update.
I've searched the forum and didn't see any other mention of this problem. Any one else experiencing this problem?
*** My questions: Can someone at Palm tell me (1) Is this is a problem that is being worked on by Palm/Verizon? (2) If so, should be fixed soon? (I only have about 10 days left in my 30 day trial of the PP at Verizon. If I can't have all of my GC data on my phone I will have to turn it back in before the trial period ends.) (3) Can you suggest some other trouble shooting I could try? (4) Can you suggest a workaround?
(I can provide a somewhat comprehensive list of the trouble shooting already tried and my Service Request Number, if needed.)

The time period for syncing calendar events is a setting.
Go into Settings; Mail, Contacts, Calendars.
Scroll down to you get to Calendars. Where it says Sync, you have an option to change how long you want to sync.
The Default is Events 1 Month Back, but you can choose All Events.

Pre Plus Mobile Hotspot laptop connection issues

Hello All.
I think this is a duplicate post because I hit enter accidentally! Sorry.
I am having a problem connecting my laptop to the internet using Mobile Hotspot through VzW. I have activated the feature on VzW, have the software loaded on my Pre Plus and have tested it successfully with my daughter's iTouch device. She was able to easily connect and access the web while we were in the car.
My laptop recognizes the MHS as a WiFi access and connects to it initially. When it tries to acquire a network address, it fails. I says that the connection has limited or no connectivity. I cannot get on the web with that.
My question is what settings I might need to set on my laptop to help with this connectivity. I have WAP Personal set with the appropriate Key on both devices.
Any thoughts from anyone? I would appreciate any help. I like the concept of the feature but not being able to connect my laptop really puts a damper on my enthusiasm!
Thanks for any help you can give.

I had the same issue. I resolved it by using a passcode that has 8 lowercase letters and no numbers...

Is Palm Zire 21 Software compatible with Palm Pre Plus Cell Phone?

I have an older Palm Zire 21. I love all the features. However, now I am trying to consolidate my Windows (vista) Calendar with my Palm and it is not compatible. I thought I would purchase the newer Palm Pre plus Cell Phone in order to have all of my contacts and calendars on my phone as well as my laptop. Though no one can seem to answer my question: Can I import my contact and calendar from my Zire 21 to the Palm Pre Plus?
Many thanks to who can answer this for me. I greatly appreciate your time and assistant.

webOS (the new Operating System) from Palm does not natively sync to your computer, but to the "cloud" (online servers).
Palm offers a program that will read your Palm Desktop information, and transfer it to Google. This is only a one-time transfer, and not a sync solution. See this thread.
WyreNut
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Now Palm Pre Plus, can I remove Palm desktop?

OK, newbie here. I just switched (successfully) to Pre Plus on Verizon (from Treo). All my data (contacts, calendar etc) is in Outlook. I use Companionlink to sync Outlook-to-Google-to-PalmPre. Works beautifully, all my data is in both Outlook & on my Pre & syncing back/forth.
My question is: I have never used Palm Desktop. I used to Hotsync my Treo to Outlook. Can I now remove Palm Desktop altogether? and remove Hotsync Manager? any reason not to? One of the reasons I want to get rid of old Palm stuff is that every time I have to restart my computer I get this irritating notice to register my old palm device. I've always gotten it & want it to stop! Assume by removing Palm Desktop & Hotsync it will finally go away. Plus I just like the idea of cleaning house.
P.S. love this Pal Pre Plus.

sonnytris1, are you using Companionlink software?
If not, your question is OFF TOPIC, and has no place being in this thread. Ask it in a new thread, or one that concerns your issue!
WyreNut
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Palm! Where can I find a fully-functional Pre Plus????

Yes, I've posted this in a sub-topic and now I'm creating a new thread because I've had enough! I once considered myself a big time Palm supporter - but I do not know how much more I can keep my head up with this Pre Plus.
I'm spending WAY too much time at the Verizon store and not enough time with my phone at work. I'm very close to returning everything. I love webos but cannot bear to deal with this palm hardware anymore. The shady construction and poor build quality on ALL of the phones I've received over the past 3 weeks has left me with no confidence anymore in the hardware.
I have had my first phone returned with network problems - the phone would not receive data and the camera on the back was in the lower right corner of the opening - as if someone dropped it. I returned this phone, only to get another phone with keyboard problems and sporadic lockups. Today I just went into the Verizon store to replace the last defective one, only to receive yet another defective one. The left side of the display was seriously discolored. I showed the technician at Verizon and he agreed there was an obvious problem. He then took my phone back a 3rd time, replaced it with another one and it still has a light bleeding/discoloring problem on the left side. It's not as bright as the first one, but it's definitely there. I also see some light issues on the bottom of the screen as well (The discoloration is easily seen when going through interactive tests and displaying the "green" color. The Verizon store was just as frustrated as I was but wouldn't let me get yet another device from their store and told me that this was a feature of the phone. The gentlemen I worked with apologized severely, knowing it was definitely a build quality, but also admitting that he couldn't do anything because the store manager was done giving me more phones. His reaked of embarrassment! I was tired of arguing with them, even KNOWING my first two phones did not have this problem and their floor model didn't either. They even tried to convince me that the floor models are different... whatever! I took the phone and left and now I am dealing with even more issues. (Been working on this phone today for over 8 hours) I cannot get it to sync with my google calendar anymore (despite all the forums suggestions), and icons are being thrown all over my launcher (appearing then disappearing, etc)
I'm really upset that now I paid this much for a phone and I can't even get a good quality unit. I've spent well over 30 hours with defective phones, between driving to the stores, waiting in the stores and testing them on the road. I've fallen WAY behind at work dealing with these issues and having to read all the forums online for fixes to problems for a BRAND NEW PHONE.
Palm - you have a SERIOUS manufacturing problem with your hardware. I won't even go near the GPS problems. I've already accepted the fact that GPS doesn't work on any Pre Plus phones (how sad is that?). I've tested it on all 4 devices I've received, not to mention the 2 additonal floor models in the Verizon stores, and NADA. It either doesn't work at all or it's about 1/2 to 1 mile off.
I'm beginning to think the PLUS in PRE means MORE PROBLEMS.
I just can't keep going back to the stores, this is frustrating!!!!! I only have less than a week before 30 days is up.
I'm not one to complain like this, but I've just about had it.
PALM - WHERE CAN I GET A FULLY FUNCTIONAL PRE PLUS?!?!?!

I sure hope you bought to $7.99 protection plan...

Can't download music on palm pre plus

I can't transfer music from compute to my palm pre plus. Even with windows media or itunes. My palm doesn't reconize it as a mp3 file so it doesn't registerer on my phone as musi file. I did click and drag to my phone and also use windows media to sync media but my palm pre plus isn't regonizing it and it's not on my phone and I'm using my usb to connect to my computer. Any suggestions except to get new computer.
Post relates to: Pre Plus p101vzw (Verizon)

I suggest you check the file format your music is saved as. Windows Media Player defaults to .wma files, not .mp3. To change WMP, go to: Tools/Options/Rip Music tab. Change the "Rip Settings" format to MP3. The Pre will not accept Microsoft .wma files.
If this is true, you'll have to either re-rip the CD's, or use a free converter program to change the files to .mp3.
I've never tried to sync files via WMP, instead simply dragging and dropping each album folder on my computer to a folder on my Pre that a great program called "Wifi Media Sync" created (called Wifi Media Sync).
WyreNut
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If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
The Verizon phone is my second Palm Pre. (The original Palm Pre which came from Germany worked perfectly with Companion Link).
The Verizon Palm Pre is a Palm Pre Plus.
As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
I started out with Companion Link software Version 3.0 Build 3096 -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
The Companion Link software is configured to ONLY synch one way
FROM my Palm Desktop on my computer to the phone via USB
(I don’t want to put my contacts and calendar on the web, NOR do I like the way Google contacts works, even if I DID want to).
When I synch the Palm Desktop to the Palm Pre the following occurs:
The Calendar synchs fine.
The contacts do NOT synch properly.
I have 1,500+ contacts in my Palm Desktop.
For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear. But I have the option to link additional contacts under John Davis if desired (AS IF!!).
So, 1,200 of my contacts do NOT appear in the contact list. If I want to call my husband, and type in Bruce, NOTHING comes up. BUT if I type in his phone number, the listing for John Davis comes up and shows me all the numbers that legitimately belong to my husband. Ditto my friend Susan, etc for the other 1,200 contacts buried under the contact listing for John Davis on the phone.
SO, if any of these 1,200+ people, call me or text message me, my phone tells me I have a call or a text from John Davis.
I cannot look up my contacts to call them or text them because the contacts do not actually APPEAR under John Davis (If the phone were just linking them and SHOWED them, I could manually de-link them).
FURTHER, when I get a text message from anyone who is compiled under John Davis, the text message is truncated. I can see the notification that I got a text message from John Davis, and I can see the first few words in the notification area, but if I open the text message, it appears to be blank (this only happens after synching Companion Link – before linking Companion Link all text messages are fine. AND, if I get a text message from one of the 300 or so contacts that actually synch into my phone correctly, the text messages are perfectly fine and work normally.
I have worked with BOTH the Companion Link technical support people AND the Palm technical support people extensively in an effort to solve this problem.
I have done Full Secure Erases and started over trying to get the phone to synch more than 35 times at this point.
I have tried synching from different computers
I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
I have run Web OS Doctor
Nothing helps.
Every time the phone does exactly the same thing described above.
            When I synch the phone it tells me:
            Web OS:     Added             1543/1543    Contacts to the phone
            PC:              Updated          1232/1232     Contacts
(The 1232 contacts being updated are the 1232 that are compiled under the one contact listing of course).
Needless to say, Companion Link says it is the phone.
Palm says it is the Companion Link third party software.
Since it is the same 1,200+ contacts every time, I have had both Palm and Companion Link examine my contact database to see if they could identify anything amok about these 1,200+ contacts, but there doesn’t appear to be any difference between those contacts and the 300 or so that synch into the phone properly.
Companion Link has told me variously that:
- This is a very rare Synergy issue and that I must turn off the Synergy feature on the phone (would that this could be done per Palm it can NOT be done).
- Only TWO people have ever had this issue (me and someone else unnamed);
- That this is a common problem with the Palm Pre, but Companion Link works fine with every other phone
- I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers. (I don’t believe this)
- AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
This does appear to be the Synergy feature run amok. But how to correct it???????
I love the Palm Pre. I love my Palm Desktop 4.2 software.
If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
Does anyone out there please, please, please have a solution or a suggestion that will help?
Post relates to: Pre Plus p101vzw (Verizon)

Hello,
I am almost as frustrated as you. Purchased my pre plus back in may and bought the companion link software immediately ( I have synced via usb for years on other palms to lotus notes) All the information from companion link states that it does the job. I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link, IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers. NOTHING WORKS.   Probably been through all these steps listed 50 times by now. Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work.
I am extremely disappointed in my pre because of this. I did my research before making my purchase, it appeared possible.    I WAS a long term palm user. Currently looking at new phones and never again a palm. Companion link should be more careful about what they say they can do. One of the service techs actually told me that if I wanted it to work I should ditch my palm. That's service for ya.
Good luck, the fight got the better of me. I am done.

Help setting up work e-mail on my Palm Pre Plus

My co-worker has her work e-mail/calendar set up on her Palm Pre and I used the same settings on my Palm Pre Plus but I get the "unable to validate incoming mail server settings" message. I've tried changing the settings a few times and nothing works.
Any suggestions?

Most antivirus programs for PC's have built in spam blockers. This is likely why your PC is not getting the spam but your Ipod Touch issue with spam. Check the App store to see if there is a spam blocking app for your email program on the Ipod.
Anthony_VZ
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I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Pre plus no voice calls connect

I know someone has had this problem before, but so far there is no real solution.
I received a pre plus from a friend who didn't want me to give up on the webos platform. I activated it just fine online, but it cannot connect to any voice call.
data traffic is fine, works both directions
phone shows active to verizon
3G and 1x show active on the phone
ran webos doctor a few times
ran through the reprogramming
reset the Sid
verizon tier 2 support gave up and said they wouldn't be able to help any more, so I'm stuck now.
hopefully someone knows what's up and how to fix it.
Post relates to: Pre Plus p101vzw (Verizon)

Do you hear any sound at all from the phone?
Could be the headphone jack is stuck.
WyreNut
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You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Pre plus changes accounts

We have 2 pre plus's that we use for business to place orders online. We have over 100 dealers, and when we sign into a dealer account to place an order, the phone will revert to a previous dealer account and if we don't catch it, the order will be placed for the wrong dealer. I have already had to drive over 300 miles to deliver a package that was shipped wrong. This is only an issue with the phone and has never happened when using our computers. When it happens, the phone will not correct itself without pulling the battery and starting over, it continues to go back to a different dealer than who we are signed into. We have tried a full reset of the phone with no change. Any advice? Thanks
Post relates to: Pre Plus p101vzw (Verizon)

Yes I've tried this many times, but the problems remain. I haven't been able to save bookmarks since I mistakenly deleted the ones that came pre-installed in the Pre within a week of when I received it. The same for History. The only way I can save bookmarks is to put them on the Launcher. Is there somewhere else I should be looking for "preferences" or "settings" that would get these two things to work?
My last backup was Aug. 18. I have read elsewhere here that I can reset and "Erase Apps & Data" and that the Aug. 18 backup will be restored, but what about all I have done in the meantime?
The back-up itself won't work manually, it just shows "Preparing" and doesn't progress. It sits there for hours until I close the screen. The daily backups aren't occuring either, and I leave the phone on and not in airplane mode.
Otherwise, I love the Pre (except for it having no Flash). Thanks foa anymore guidance you can give me.

Pre Plus randomly erasing phone numbers

My Palm Pre Plus is randomly erasing phone numbers since I received it last Thursday. I suspect it has something to do with Synergy's syncing to my various accounts.
Example situation: Yesterday morning a friend texted me to see if I wanted to meet at a coffee shop. I told him yes, and we went and had coffee.
This morning, I went to text the same friend, only to find that his phone number was no longer listed under his contact profile. My only messaging option was through Google Talk (which I don't think counts) - even though my txt's from yesterday were still listed, had the little SMS marker - AND his phone number - next to them, in small grey font. But with no phone number, there was no SMS option.
I tried chatting with a Palm support person before leaving for coffee yesterday, who at first didn't believe that I had upgraded my phone to 1.4. They hadn't gotten the memo of its release yet. The situation was dropped with the hope that 1.4 had fixed the problem. It hasn't.
What's the deal here?
Also - I continue to have that infamous double type or missing letter problem with the keyboard.
In addition - does anyone else find it incredibly silly that virtually my entire contact list is impermanent? In other words, half of the information relies solely on my contacts maintaining their Facebook profiles and including their phone number and such. If a person's phone number has been pulled into my contacts from Facebook, and they decide to erase their Facebook account - boom - I no longer have their phone number. I suppose I could enter a duplicate phone number entry - but who has time? And with the above issue, how do I know it will even stay there?

I have my Google account as my default profile, however most of my contacts were pulled in from Facebook and I manually entered phone numbers when necessary from my old Centro. I re-entered my friend's phone number and it has stuck around since last weekend, so hopefully as the other user above mentioned, it's just one of those things that happens early on and then sorts itself out.
I did a bit of testing today, to see how my phone was syncing to my google account, which was syncing back to Address Book on my Mac. If I delete a contact on my phone, or any part of a contact's information, it is erased from my google contacts on the next sync, and thus my Mac's address book on the computer's next sync. So now, all this information seems tied to me keeping my phone up to date. I wish it was just additive, not destructive.
I'm still somewhat upset over the apparent fact that my accounts are impermanent. I don't like the idea that I have no permanent record of a contact. If a friend is being pulled into my contacts from Facebook, and she has no other account associated with me, it seems that their existence in my address book is dependent on them maintaining their Facebook profile. I have no way to "lock it in" as it were. It doesn't seem that facebook-only contacts added into my Google contacts either. It's all a bit confusing.
I will have Verizon look into the keyboard issue.

Pre Plus SMS & phone not working

I can not place or receive calls on my Pre plus. When I dial out it appears to be connecting and then the call drops stating that the network is busy. When I send a text message I receive an error message stating that the message failed to send. I had the same problem last week and called Verizon support they walked me through resetting the phone unsuccessfully. Since the pre plus was 19 months old I purchased another pre plus thinking it was an actual issue with the phone. I was able to activate it fine and have used it for 7 days with no problem but now I am having the same issue with the phone and text message. The data and the hot spot work wonderful...
Post relates to: Pre Plus p100ueu (SFR)

Hello JVM2nd, Welcome to the HP Support Community.
Is there a screen protector on the device by any chance?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Calendar Transfer Issues - Tungten T 2 Pre Plus

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