Calendar will delete all events every time I update it

Every time after my mom updates her iPhone 5, it will delete all events she created. It happened with the last update, and also happened with the most revent update, which delete over 20 Doctors appointments, birthdays, school events etc. and she has no other place she wrote them down. Is there any way to retrieve these, or stop it from happening in the future?

I spent most of yesterday rebuilding my library from a back up program. This has only happened with this latest update. How do I prevent it from happening?
I am also having to redownload all my music purchases from (well most) from the cloud, and that isn't working either.
It would be nice if someone from Apple would respond.

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