Calibrating 23" cinema with eye one 2

Does anyone know how to tweak profiles when using eye one 2 with 23" cinema display.
The profile created is not as good as could be ...blue is way off the red/green curves.

Hi-
I too have this same problem.
In my case I believe the native white point on this screen is too high. (the i1 Display 2 reads it at 8500k -way too bluish.) so when you attempt to bring the white point down to 6500k or even 7000k it's like looking thru magenta sunglasses -not good. I do a lot of nature photography and vegetation appears an unnatural bluish-green. (If I bring the color temp down to around 5000k or 5500k; I can get leaves and trees to look OK but then everything else looks pinkish. -also on any scrolling text it has a pinkish smear; except when at the native white-point.
I am wondering if my screen has an abnormal backlight because when I compare it to my Ti-book, my friends 30" Cinema Display, the gloss 15 or the anti-glare 17 at the Apple store; mine appears considerably bluer. (I haven't yet seen another 15 a.g.) -my screen is a 9CBB -It has no stuck or dead pixels or uneven brightness so I am a little hesitant to exchange my machine only to have other problems.

Similar Messages

Monitor calibration no longer works -- eye-one display 2

I have been reasonably successfully calibrating monitors for my Mac Pro desktop (Apple monitor) and Macbook Pro laptop for close to 3 years, with an X-rite eye-one display 2 system. I'm using Mac OS 10.6.6 on both computers.
Over the last several days, calibrating on both monitors has yielded widely inaccurate profiles, although I'm calibrating the monitors in the same way I always have. On the MacPro/Apple Cinema, the calibration seems to be proceeding fine, when I've finished the process, "before-after" looks good (i.e., slight change for the better with the new calibration); but when I click "finish calibration" and exit the software, the monitor profile is completely out of whack. On a given image, about half the colors are now out of gamut (where none were before). Similar symptoms on my laptop. I tried downloading the latest software from X-rite on my desktop, and it didn't seem to help. (On the other hand, when I calibrated my Apple monitor using the "Easy" option in the software, it actually worked almost acceptably, except for the luminance.)
The only way I can even use either computer is to go to system preferences and switch to the monitor to the most recent profile I was using before these troubles began. (The laptop is actually unusable without going back to an earlier profile, because the drop-down texts at the top of the display are completely blacked out.)
Since this sort of behavior is happening with two different computers and monitors, and I've downloaded the latest software from X-rite (and reinstalled the software from the original installation disk), I'm assuming that the problem is with the puck (hardware).
I realize it may be hard to provide advice, given my difficulty in describing exactly what's happening. But I'm interested in anyone's advice or thoughts. -- E.g, how to get through to X-Rite for help, altho from other forums, I've gotten the impression they won't be much help; is there any forum specifically devoted to eye-one display 2 (especially if this is the wrong forum). Is there an expected life for the pucks (mine is about 3 years old)? Do they sometimes fail in this way?
Thanks.

It was an extremely frustrating process trying to know if indeed this was the way to calibrate this monitor, and after spending so much time and research was all I could come up with. Did you notice the graphing results of both types of calibration? The red (I believe it was) of the RBG graph line was not lined up at all with the G and B thus the weird color on the monitor, and with the Easy mode, they were at least in line, more or less.

Color Management - Different Lab-Values in Eye-One and PS4

After having calibrated my screen "Eizo" and my printer Epson 3800 for - in this case paper Tecco PL285 carefully, I reached almost exact the same Lab-values, as I checked the monitor profile, printer profile and messured the printed output with Eye-one - (Monitor-Profile, Print Profile PL285, Result Photoprint) see table below. Colorprofil ICC was Adobe1998 in all cases. My monitor is calibrated with Kelvin 5500, Gamma 2.2 and brightness 120.
BUT my question is - as I messured the colors direct in PS4 with the pipette (Photoshop messure), the Lab values were very much different. Can anybody explain me the different or tell me where to adjust ? - A pure "human-eye-control" with my eyes saw the colors as almost being alike, but trying to be perfect - I will be happy to learn about/solve this.
Best regards
JanBoss
TestChart
1-1
1-2
1-3
1-4
1-6
2-1
2-3
3-6
4-1
4-4
L
a
b
L
a
b
L
a
b
L
a
b
L
a
b
L
a
b
L
a
b
L
a
b
L
a
b
L
a
b
Photoshop messure
92
-1
7
80
0
5
66
0
3
48
-2
6
10
-1
4
21
14
-49
42
61
42
74
20
64
35
24
23
39
-16
25
Monitor-Profile
87,5
0,7
-5,0
77,0
0,8
-4,9
63,2
0,7
-4,9
46,5
-0,6
-1,4
13,2
-0,3
-2,2
21,2
12,5
-53,0
40,2
58,4
32,6
71,2
19,5
55,3
33,7
22,0
16,2
37,7
-14,0
18,6
Print Profile PL285
87,6
0,7
-5,2
76,9
0,8
-5,1
62,9
0,7
-5,1
46,2
-0,7
-1,6
12,9
-0,5
-3,2
20,8
11,0
-53,8
39,9
58,8
32,0
71,3
19,4
56,8
33,1
21,9
16,5
37,2
-13,9
18,4
Result PhotoPrint
87,5
0,7
-5,0
77,0
0,8
-4,9
63,2
0,7
-4,9
46,5
-0,6
-1,4
13,3
-0,4
-2,1
21,2
12,5
-52,9
40,2
58,4
32,6
71,2
19,5
55,3
33,7
21,9
16,2
37,7
-14,0
18,6
Monitor/PhotoPrint
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,0
-0,1
0,1
-0,1
0,0
0,0
-0,1
0,0
0,0
0,0
0,0
0,0
0,0
0,0
0,1
0,0
0,0
0,0
0,0
Print Profile/ PhotoPrint
0,1
0,0
-0,2
-0,1
0,0
-0,2
-0,3
0,0
-0,2
-0,3
-0,1
-0,2
-0,4
-0,1
-1,1
-0,4
-1,5
-0,9
-0,3
0,4
-0,6
0,1
-0,1
1,5
-0,6
0,0
0,3
-0,5
0,1
-0,2
Photoshop/PhotoPrint
4,5
-1,7
12,0
3,0
-0,8
9,9
2,8
-0,7
7,9
1,5
-1,4
7,4
-3,3
-0,6
6,1
-0,2
1,5
3,9
1,8
2,6
9,4
2,8
0,5
8,7
1,3
2,1
6,8
1,3
-2,0
6,4

Hello,
Set the rendering intent to absolute colorimetric in Photoshop's color settings. Otherwise, everything is stretched from L 0 to L 100.
Regards,
Yann

New 21.5" imac, can they be colour calibrated with an eye-one profiler

I have just got a 21.5" imac. I have an eye-one calibrator (gretagmacbeth), can I use this on the glossy screen to get an accurate colour profile? Will the glossy screen effect the profiler? And, how do you achieve the correct white balance if you can't change the individual rgb channels?
Thanks
Katie

I have just got a 21.5" imac. I have an eye-one calibrator (gretagmacbeth), can I use this on the glossy screen to get an accurate colour profile? Will the glossy screen effect the profiler? And, how do you achieve the correct white balance if you can't change the individual rgb channels?
Thanks
Katie

Pantone eye-one Display 2 monitor calibration software - auto starting

Hi,
I just calibrated my monitor using Pantone's eye-one Display 2 hardware and software (3.6.1). Now, when I login, the eye-one match software icon appears in the dock, bounces a few times, then disappears.
The software instructions made no mention of this. What is it doing? Can I stop it? Just as a matter of principle, I really don't like programs starting themselves and doing unknown things.
Thanks!

The x-rite i1 display 2 won't work with any LCD lit panels. I've attended a x-rite training only six weeks ago and the guy explained the issues. So if you want to calibrate any LCD backlit screen, you have to get a more expensive thing -- maybe the Colormunki will do, but for sure the i1Pro will work. It's still a quite expensive upgrade.

Can't use eye one with OS 10.9

I have just purchased a new mac mini. I have updated the HP software but I cannot get it to use the eye-one. It prompts me to use the apple colour balance without the dongle on the screen.
Anyone?
This question was solved.
View Solution.

Hi leicaflexsl2,
It took me as long as it did because the HP Eye-One is a commercial product. I suspect your question would be better answered in the HP Enterprise Business Community.
Although my technical expertise is with consumer products and software I did manage to find some information.
HP LF Printing Knowledge Center - Monitor Calibration
HP Advanced Profiling Solution
Personally my best suggestion would be to check for an Apple software update.
Hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Eye One Monitor with NEC 2690, SpectraView combination?

Hello,
I need to equip a new MacPro for my retouching business. I am considering the NEC 2690. I saw the version that comes equipped with the calibration device and SpectraView software. I was wondering if I could use my existing Eye One Monitor calibrator, and purchase the NEC LCD2690WUXI-BK (which is the version without the software and calibrator), and then buy the SpectraView software separately.
There isn't much price difference ($100) if I go this way, but I have been happy with the results that I get with the Eye One Monitor.
Does anyone know if the Eye One Monitor that I have is better or worse than the one that would come with the NEC 2690? I think that it is an X-Rite/Eye One unit also.
I did send the Eye One Monitor to X-Rite for recalibration and a small repair, and I received a brand new unit.
Thanks,
John Hill

I just purchased an NEC 2690. It's being driven by a MacPro.
Something very strange just happened:
The resolution of the monitor changed to 1600x1200 (supposed to be 1920x1200.)
No, this is not an issue of the wrong setting being chosen in System Prefs > Displays. I have 1920x1200 chosen there. It's the monitor itself. Upon start-up, it displays data showing resolution and frequency in the upper right corner. It says "1600x1200." I can confirm this by using the monitor's OSD and going to the info section where it says "1600x1200, 59.9Hz."
I've used it for about a week at the correct resolution. Any ideas what could have caused this change? And any idea how to get it back to 1920x1200? (And no, resetting to factory defaults doesn't do it.)
Thanks in advance.
Edit - One possibly important fact: This happened near the time that I launched a trial version of ColorEyes Pro (which I didn't get very far with.) Don't know if that's pertinent.

X-rite eye-one display 2 monitor calibration and new 27' iMac

Hi,
I have been looking at the new 27" iMac to replace a 24" iMac Intel core 2 duo that I purchased last spring. The main problem being that I am a photographer/graphic designer and found out after I purchased this iMac that my x-rite eye-one display 2 monitor calibration system was rendered useless because the monitor brightness was way out of range (too bright) for the calibration software to work correctly.
My question is: Has anyone tried to use the x-rite eye-one display 2 with the new iMac 27" monitor? I understand that they may have fixed the monitor brightness problem, but now the new screen is lit by LED instead of LCD. Has this just presented a NEW problem that makes this color calibration system still useless or does it work despite the fact that the monitor light source has changed?
Thanks in advance for any info you can provide

The x-rite i1 display 2 won't work with any LCD lit panels. I've attended a x-rite training only six weeks ago and the guy explained the issues. So if you want to calibrate any LCD backlit screen, you have to get a more expensive thing -- maybe the Colormunki will do, but for sure the i1Pro will work. It's still a quite expensive upgrade.

Original ADC 22" Cinema Display Works w/new MBP, doesn't with older one

I have two MacBook Pros. One is from late 2007. Core 2 Duo, max 3 gigs of RAM, non-unibody. The second is from late 2009. Unibody, max 8 gigs RAM, etc.
I also have two Apple Cinema Displays. One is 22", ADC. The other is 23", also ADC. I have ADC->DVI adaptors for both.
When I plug either of the two MBPs into my 23" display, it works perfectly. Auto-detects, screen flashes and resizes and wiggles a bit and everything just works exactly as expected.
When I plug the newer (2009) MacBook Pro into the 22" display, it also works perfectly.
When I plug the older (2007) MacBook Pro into the 22" display, nothing happens. No flicker, no screen shift, no work. No lines written to the system.log file, no indication that the laptop even notices that it's plugged in.
Here is a list of troubleshooting steps I have tried. (Please don't ask me to try any of these.)
* As noted above, I tried the 22" display with the newer laptop. Works fine.
* As noted above, I tried the 23" display with the older laptop. Works fine.
* Tried plugging the display into the laptop while the laptop was off, then turning it on.
* Tried plugging the display into the laptop while laptop was asleep, then waking it.
* Tried plugging the display into the laptop while laptop was awake.
* Tried pushing the display power button while it was plugged into the laptop.
* Tried the 'detect displays' button in the System Preferences.
* Tried zapping the PRAM
* Tried resetting the power management unit.
* Tried unplugging/replugging display power while connected to the laptop.
* Tried swapping the two power (ADC->DVI) adaptors.
(The problem follows the LCD, not the adaptor.) Also, just to add to the mix, I have tried plugging ANOTHER vintage 2007 MacBook Pro into this 22" display, and it also displayed the same symptoms: absolutely did not recognize the display, no matter what I did.
I find this really baffling. Why (HOW?) would the original Apple Cinema Display be incompatible with the 2007 MacBook Pro? Or what defect would make the Cinema Display not work with the 2007 MacBook Pro, but work fine with the 2009 MacBook Pro? The only difference I know of aside from a different video chip is the fact that the newer MBP requires an extra adaptor to get from DVI to the mini display port thingie.

I wonder whether you've solved this problem. I have the same issue with my MBP. The 20" Apple Cinema Display is connected through an ADC/DVI converter to a DVI KVM switchbox. It works fine with my G5 tower, but ever since I installed Leopard, it doesn't work on the MBP (in fact, if I plug it in the computer crashes). It worked fine before. I brought the MBP to the Genius Bar, and it worked fine there connected to a regular DVI monitor.

W520 External Color Calibrator stopped working with updated Pantone v1.1 software

Can someone from Lenovo help me with this issue? Lenovo updated the color calibrator software in Aug 2012. They broke an external color calibrator working. L1/2 has been completely unhelpful. I also escalated to customer service with little result except that they say it is not Lenovo software and they do not have to support it! Unacceptable, the software isprovided by Lenovo. Lenovo doc also says an external color calibrator is supported. Lenovo needs to take responsibility for fixing this. Here are the email chains. I really want a refund or someone to ensure this package that Lenovo distributes is fixed!
Thanks for your help.
From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:34 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
You are distributing this software and it is defective. Who do I NEED TO SPEAK TO AT LENOVO TO RESOLVE THIS? I WANT A REFUND ASAP!!!
From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:25 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
Hi Kelli,
I do not want this case closed and disagree. This is Lenovo provided software and according to Lenovo an external calibrator is supported. I want someone to take responsibility for getting this fixed. Lenovo has provided this software and needs to work with the vendor to ensure it works. Who do I need to speak to in management? I do not appreciate the way support has just shuttled this around and nothing has gotten done.
Sincerely,
Christopher
Lenovo Doc:
3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
From: Kelli Sent: Wednesday, November 14, 2012 11:12 AM To: christopherlang1@ Subject: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Sensitivity: Private
Mr Lang,
Please be advised that I have taken this case assigned to Doris. Lenovo is not able help you with this issue, We cannot provide support for a third party product. The calibrator you are using is supported by X-Rite; any issues with the device need to be addressed by them,
I am sorry for your frustration however Lenovo has exhausted all means to help with a non-hardware issue. At this time Lenovo is closing this case.
Kelli Customer Advocate Customer Complaint Resolutions Lenovo US 1009 Think Place, Bldg 2 Morrisville, NC 27560
Hi Doris, Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc: 3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt    This is really upsetting me!!!! Can we escalate to higher management? Thanks, Christopher
Hi Doris,
Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc:
3.0 System requirements
=======================
Hardware requirements:
- Must have an embedded or external color sensor
- Can be integrated or used with a USB color sensor device.
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
This is really upsetting me!!!! Can we escalate to higher management?
Thanks,
Christopher
From: Christopher Lang Sent: Thursday, November 08, 2012 12:19 PM To: 'Doris' Subject: RE: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Doris,
I have the internal calibrator I purchased with my W520 and also an external calibrator from x-rite. The device is an i1 Display 2. The external calibration is what fails with the updated calibrator software package.
Thanks,
Christopher
From: Doris Sent: Thursday, November 08, 2012 12:13 PM To: Christopher Lang Subject: Re: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Christopher,
I'm still working wtth L2.
What exact model of color calibrator device do you have?
Sincerely,
Doris Customer Complaint Advocate Lenovo
www.lenovo.com/www.lenovo.com Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/07/2012   04:22 PM
   Subject
   FW:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator - case 184142
Hi Doris, Thanks for your time, re: case 184142. Can we get this package fixed? Jeremy’s response below just makes no sense to me, same as that call center in Atlanta is so problematic. I work in IT and when I phone that call center I really wonder sometimes whether I am even speaking with another IT person on the other end of the line. These are Thinkpad, mines is an expensive one, and I am very upset that this is the level of support I get (especially after upgrading my warranty even!). Please see what you can do. I would also like a manager to speak to DeAndrea at the call center. I am sure the calls are recorded and he was completely out of line and not helpful. Just like now I wonder ‘why did Jeremy even contact me!’ what with the response below. Please phone me tomorrow as we discussed. Have a great day! Thanks, Christopher From: Christopher Lang [mailto:christopherlang1@] Sent: Wednesday, November 07, 2012 9:38 AM To: 'Jeremy' Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Hi Jeremy, I am really not sure how Doris will help me with this technical issue? I fel like I am getting the run around and I AM. Thanks, Christopher From: Jeremy Sent: Wednesday, November 07, 2012 9:34 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, I never said to call level one. I literally said "please contact your Customer Service rep". Your customer service rep is the highest level you will get at Lenovo to be able to assist you. He/She is also the same person that got you in touch with me in the first place. I hope this helps. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA 1009 Think Place Building 2 - Lab 2P22
   "Christopher   Lang" <christopherlang1@>
11/07/2012   09:08 AM
   To
   Jeremy
   Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hello Jeremy, Uhhh.. My case was escalated to you now you are telling me to call level one again? WTH? You know…I just started on a contract with IBM. You know what they give us…Not ‘Thinkpads’ but Toshibas. You ought to think about that. I expect a phone call ASAP. I have also left a message with customer relations. Thank you, Christopher
From: Jeremy Sent: Wednesday, November 07, 2012 7:46 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, This is not my department... please contact your Customer Service rep to get updates. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA
www.Lenovo.com/United   States Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/06/2012   04:08 PM
   To
   Jeremy cc        Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hi Jeremy,
Any update on this package being fixed?
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@] Sent: Thursday, October 25, 2012 12:42 PM To: 'Jeremy' Subject: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Importance: High
Started failing when Lenovo updated the package for the w530.
Token Ring
Posts: 473 Registered: 03-10-2009
0
Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator 09-19-201211:39 AM - edited 09-20-201209:10 AM Hi. Can someone have a look at the Pantone 1.1 package. I am using an eye one display calibrator with the updated Pantone software and the calibration does not work. I get an error about an 8 bit image missing (have attached a screenshot). The calibration is not correct and Windows Photoviewer is pink. This was working OK with the v1.0 of the software (no longer on the w520 driver page). The error message is "There was an error loading the specified profile. Please make sure the image has an embedded profile and it is an 8-bit image." This was working fine before the update to v1.1. Thanks
Re: New Pantone Color Calibrator posted [ Edited ]
10-21-201202:43 AM - edited 10-21-201202:47 AM This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
Re: New Pantone Color Calibrator posted [ Edited ] Options ·         Mark as New ·         Bookmark ·         Subscribe ·           ·         Subscribe to RSS Feed ·           ·         Highlight ·         Print ·         Email to a Friend ·           ·         Report Inappropriate Content 10-21-201205:23 AM - edited 10-21-201205:26 AM
christopherlang wrote: This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
I've uploaded the 1.0 program.: http://www.mediafire.com/?62shz55gl757ahu
From: Jeremy Sent: Thursday, October 25, 2012 11:24 AM To: christopherlang1 Subject: contact info
here it is
Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

I am getting the runaround!!!
Hi Doris,
I just left you a voice mail. One of the reasons I bought this laptop was for 3d photography. If I cannot use an external color calibrator and display then the laptop is not fit for purpose for the reasons I bought it. This software is ONLY available from Lenovo. According to Lenovo’s own doc, and the software’s doc, an external color calibrator is SUPPORTED. Lenovo needs to step to the plate and fix this. Not ME. If Lenovo needs to go to Pantone, or x-rite, then they Need to do that. Lenovo provided software that is not available to the public from x-rite or Pantone, and the software is to support Lenovo provided hardware (least so far as the internal calibrator), this software ALSO supports an external calibrator for use with an external display. The software supports both internal and external, and I would like to use my external display for 3d photography. This needs to be fixed please.
What are we going to do to resolve this? At his point of the runaround I’ve been getting I would like a complete refund.
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@]
Sent: Wednesday, November 14, 2012 2:35 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
PS I hope you are aware Kelli that the Pantone software is not available from Pantone to customers….
From: Christopher Lang [mailto:christopherlang1]
Sent: Wednesday, November 14, 2012 2:26 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
Importance: High
Hi Kelli,
As you know the ‘software’ purchase is by virtue of purchasing the laptop with the color calibrator. Are you saying you will refund my cost for the calibrator? I don’t think you quite get how much time I have spent with support with this laptop. I have had multiple issues with the it. The calibrator, failed BT adapter, Sudden Shutdown syndrome (where the machine would just shutoff on its own –well documented in the Lenovo forums and I have at least a dozen emails on this issue) as well as many issues with the Displayport connection and an external 3d display for which I spent months working with Nvidia to resolve. This laptop has wasted a huge amount of my time. The support has been atrocious.
I would like a refund for 1. The laptop 2. The external color calibrator I cannot use because the software from Lenovo does not work (this package is NOT available from x-rite as well –It is sold to Lenovo). I have a receipt for the color calibrator and would be happy to provide that.
Thank you,
Christopher
From: Kelli
Sent: Wednesday, November 14, 2012 2:09 PM
To: Christopher Lang
Subject: RE: SF184142 LENOVO
Mr Lang,
Your request for a refund on the laptop is declined. The machine has had not hardware issues and was purchased in February. We are willing refund the software only.
Kelli
Customer Advocate
Customer Complaint Resolutions
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20" ACD brightness / Eye-One 2 problem

So I go to do my normal calibration with my Eye-One Display 2 on my 20" ACD and it goes fine, although I am surprised to see that the brightness level has fallen to like, 75cd/m2. So I turn up the brightness to 120, calibrate. Fine. Then I go to do a second profile (at D50) and when it gets to the brightness calibration, it says I'm down to 113cd/m2! What's going on!? Did my monitor drop from 120 to 113 in 2 minutes without my noticing? Or is the Eye-One broken/dead/unreliable? Or am I missing something else..?

Oh - btw - I didn't move the calibrator so it can't be inconsistencies in the backlight unless the backlight is fading uniformly.

Spyder pro, spyder elite or eye one display 2

hello folks,
i have a macbook pro5,3 with the glossy screen and editing with Aperture 3. i'm wondering which brand works best for the macbook pro or the most "mac friendly". i'm willing to spend the $200 for either the spyder elite or the eye one display 2 but don't know which is the most user friendly for the macbook pro. of course if i can get away with the cheaper spyder 3 pro for my needs then so be it.
i'm quite the amateur and most of my editing is on my spare time (which i don't have a lot of) and lots of my pics are experimental like landscapes, macros, etc as well as 1000's of shots of my 6mo old daughter .
but i would like to have at least a good starting point until i get more experience and go for an external monitor. not going for the most precise at the moment but something that will be quick and simple for a newbie so i can have a more truer display than the default settings.
also, does apple do a good job with prints?
thanks

that's a blue net on mine
when you calibrate, do you have the option in system prefs to "reduce brightness before display sleeep" turned OFF? if not, that can play havoc with profile creation
i've not used the eye one calibrator, what colour temperature and gamma are you selecting? with mine I use the native white point and gamma 2.2
if the generic apple "color lcd" profile is giving better colour than your generated profiles then i'd say you've got a problem with your calibration setup or workflow
for some test images try...
http://www.brucelindbloom.com/
...click on 'info' then, 'rbg reference images', you can download rendered test images
...and...
http://www.lagom.nl/lcd-test/
the very first density wedge on the 'contrast' page is blue, so if you see purple here you need to start defaulting/reverting settings

Eye One Display 2 + CG241W and Macbook Pro

I have a Macbook Pro C2D and my external display is a EIZO CG241W. On both of these screens, my blues are pretty much purple. Does anyone have this problem? I've tried the Eye One Match software aswell as Colornavigator and I have still have this problem.
http://www.flickr.com/photos/subtleimages/2304944051/in/set-72157604003362430/
this turns purple when opened in safari..purple skies
Anyone know whats goin on?

that's a blue net on mine
when you calibrate, do you have the option in system prefs to "reduce brightness before display sleeep" turned OFF? if not, that can play havoc with profile creation
i've not used the eye one calibrator, what colour temperature and gamma are you selecting? with mine I use the native white point and gamma 2.2
if the generic apple "color lcd" profile is giving better colour than your generated profiles then i'd say you've got a problem with your calibration setup or workflow
for some test images try...
http://www.brucelindbloom.com/
...click on 'info' then, 'rbg reference images', you can download rendered test images
...and...
http://www.lagom.nl/lcd-test/
the very first density wedge on the 'contrast' page is blue, so if you see purple here you need to start defaulting/reverting settings

Help diagnosing colour management problem - windows 7, CS3, Eye-one display 2

Hi,
I had my colour management all set up and working on my old laptop then I foolishly got a new laptop and am completely failing to get things straight.
The new laptop (Asus N56VM with Nvidia GT 630M) is running Windows 7.. I've calibrated the screen using my Pantone (X-Rite) eye-one display-two and straight away it looks much better to the eye. I calibrate to native white point which I always do with laptops.
I've used the following procedure to make Windows 7 load the profile at startup and removed the GretagMacbeth tool which attempts to do the same:
http://www.laszlopusztai.net/2009/08/23/stop-losing-display-calibration-with-windows-7/
Everything looks great except when I attempt to use anything with colour management.
Eg. All my old photos looked great in Adobe Bridge until I activated Color Management via it's settings and suddenly they look awful - sky blues turn turquoise.
If I open an sRGB tagged file in photoshop it looks the same - awful (using Preserve Embedded Profile and with a working space of Adobe 1998 in Color Settings)
Only way I can get images to look normal in Photoshop is to open them then ASSIGN the monitor profile to the image (I know this makes no sense to do and is in no way a workaround)... and it looks great.
Something's not right somewhere but not sure where to start looking since there are so many variables. Can anyone suggest a route to investigate based on what I've said so far? This is driving me nuts!

Ok, I use the same tool and software to calibrate my monitor. I disagree with Lazlo p about resetting Color Management. What you should have is under Devices>Display, click "Use my settings for this device". (You will have to go to the place you checked Windows display calibration and uncheck it first.)
When I first started using Win 7, I did not have either checked, (I didn't know about Windows Display Cal) and had fits. Then I checked "Use my settings..." and it ran fine.
The reason the Gregg MacBeth Calibration Loader tool is needed has to do with their reluctance in updating the software completely to run in 64 bit. The Calibration Loader has always been a part of their software and for at least, XP, has run seamlessly. I now have the icon for Cal Loader in my tray, and after reboot, I'll click it to be sure the profile has loaded. Most of the time it has.
I verified it with the support group who verified the need to use that tool in 64 bit. The workaround? An entirely new software package at a considerable sum!
So I did what Lazlo suggested, and when I had completed the changes, I clicked the cal loader icon in the Tray.
The display changed!
I trust the Cal Loader.
I do not grasp what MS implies in their discussion of WCS vs ICC, especially with respect that WCS is better.
Finally, I am doubtful that you should be using native white point. It's not simply a choice available to laptops, but to all LCD screens (AFAIK!). There is a huge difference between 6500K and native white point on the Dell u2412,so much so I dismissed it out of hand and tweak the colors in RGB during calibration. Your laptop may not offer that path.

Anyone use the Eye-One Display 2 to Calibrate their monitors?

Just wondering if anyone on the forum today has used the Eye-One to calibrate their monitors and if you like it?

The best way to view DV video output is on a monitor that is designed for that format. Computer monitors are progressive and run in a different color space than NTSC/PAL monitors. If you want to really see how your video slide show displays, you should monitor it on an NTSC display. Keep in mind that LCD and plasma TVs still do not have the dynamic range of good ol' crt TVs. The sony PVM-14L2 (now discontinued) is a great choice for monitoring DV.
How to calibrate a NTSC monitor:
http://www.synthetic-ap.com/tips/calibrate.pdf
http://www.bluesky-web.com/colorbars.html
http://www.videouniversity.com/tvbars2.htm
http://www.mediacollege.com/video/calibration/
You need some device between the computer and the TV to convert the firewire out DV into analog to be fed to the TV. The A/DV converter can be your camcorder, a DV deck or a dedicated device such as those made by Canopus (the ADVC series).
S-video should yield a better signal than composite. Component would be better yet but most simple a/dv converters don't offer that as an i/o option.
If you want to work in HDV, all of the above is meaningless. HDV does not monitor via firewire. You need a 3rd party card (eg Kona LH) or an external DVI box (Matrox MXO) to convert the signal to a displayable format. And, you need an HD monitor or, with the Matrox, you can use a 23" Apple display.
Good luck.
x

Calibrating 23" cinema with eye one 2

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