Call and Volume control problems

Whilst either making or receiving calls the other person can barely hear my voice and when they do the line constantly crackles at there end, i can't hear any problems though. Also i have the volume controls set to OFF yet i can adjust the volume using the side control buttons.

Having suffered with this problem for several days i decided to go into the apple store and explain the problem direct, it appears that the handset is faulty and i was given a replacement handset free of charge. I also hear several other people complaining about the same issue so its looking like handset issue.

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