Call cost to the channel islands

i have searched the help pages but cannot find the cost of calls to guernsey or jersey. can any one tell me where to find this out?

Hello and welcome to the Skype Community.
The Channel Islands are considered part of the UK for telecom purposes.
https://www.skype.com/en/rates/?nu=subs-calling&intcmp=SN-Mods

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Why doesn't Sky incluse the Channel Islands in their Talk package?

I am SO frustrated that Sky have chosen to exclude the Channel Islands as part of their talk package, even thought the Channel Islands all start with an 01 number for landlines or 07 number for mobiles and are considered part of Great Britain. They're not even included in the International package!! Absolutely crazy and so infuriating... Does anyone know the reason behind this? Or is there anyone from Sky who is contactable to explain or (hopefully) high enough up the food chain take the decision to add the Channel Islands in??

They are included, but you're right that they're priced separately. I don't know why, but would hazard a guess that the routing takes calls to the CI out of the Sky network and therefore incur additional cost to Sky - just a guess though.
You could give Sky a call to ask for an explanation, but I doubt they'll be willing to provide one or change their policy.

Skype Number for the Channel Islands

I am new to Skype and am trying to get a Skype number but am unable to get one as I live in the Channel Islands, least it looks that way, is there anyway around this? I would like to use skype to contact my mum who lives in SA via Video maybe I do not need a number, sorry if all these statements seem rather random!

Hi, telephony in the Channel Islands is complex. The Channel Islands are part of the British Isles but not part of the UK (Isle of Man is same too).
These offshore islands still use the +44 UK internatinal prefix, but when phoning from the UK by either landline or mobile the calls are classified as international and a premium is applied. This charge is particularly hefty from mobile networks and can be as much as 70p/min (T-mobile). UK telecom providers no longer include calls to offshore islands in their UK inclusive call bundles, however Channel Island providers do include calls to the UK in their inclusive bundles.
The good thing about Skype is that it doesn't differentiate between offshore islands and the UK, you get charged for the same +44 rate which currently stands at 1.7p/min to landlines and 5.8p/min mobiles on PAYG. The rates are even better in bundles.
You have several choices, you can video chat with your mother in SA for free via Skype provided she's on Skype and is able to use a PC or mobile device. You could buy a UK Skype number for people to contact you on or you could buy a SA number on Skype so friends and family in SA could keep in touch with you at local call rates.
If you buy a Skype subscription (bundle of calls) first, you then get a 50% discount on a Skype number purchase which is well worthwhile.

I am based in the Channel Islands and want VAT refunded

I'm based in Jersey, Channel Islands, which is 0 rated for VAT so would like the VAT on my monthly subscription refunded. How do I get that to happen as over the year it will total £60 of unnecessary expenditure.

Hi Thanks all and dear SK,
I sort of got an answer and no I havent got a refund yet.
Essentially, because we are not part of the EU in the Channel Islands, we're classed in a peculiar bracket of what I can only call "rogue" states and in theory, we shouldn't have the adobe suite as they wont sell it to us! in order to get a refund you'd have to buy the software from a licensed reseller in the UK and then get the refund of the VAT from them - BUT I havent worked out in practice how that would work and as I've already set up my account for the CC suite, I'm not entirely sure if that would mean I'd have to cancel it all and re-start.
Basically, I've been very busy with work recently and haven't pursued the matter any further - but do let me know you get any further.
Kind regards,
Matthew

VAT and the Channel Islands

My monthly subscription includes a VAT charge which is not applicable in the Channel Islands. How can I get this removed?

Hi Paul
I understand that VAT is not applicable in the Channel Islands but we can only zero rate the charges if a valid VAT ID is provided.
We are not set up to handle sales in certain regions including the Channel Islands due to VAT restrictions: http://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.ht ml
Kind regards
Bev

Call charges to the Canary Islands

Hello,
I just wanted to know why does BT differenciate between calls to the Canary Islands and calls to the rest of Spain?
They have the same numbering system, are as much part of Spain as Madrid or Barcelona, calls to/from the islands cost the same as calling any other region in Spain. Plus there's no way at all to differentiate a mobile phone from Spain or from the Canary Islands since the area codes are the same.
This really puzzles me since this is the very first time in my life I've seen this (excluding the Canary Islands from the rest of spain) in terms of calling charges.
It's like having a Spanish telco charge more to calls to Northern Ireland than to calls within England, Wales or Scotland.
thanks!

Hi Guys
Calls to the Canary Islands are treated separately in wholesale terms, ie, the space that we buy on networks to send calls, and historically they have had a higher delivery cost than those for calls to mainland Spain. That’s why there is a difference in the prices offered by us and other operators for calls to these destinations. We are constantly reviewing our prices and may look at this area in future but there are no plans to make any changes at this time.
Friends & Family International offers much lower prices to the Canary Islands compared to our Calling Plan rates, find out more here.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25500
Thanks
Stuart
BTCare Community Mod
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I bought a movie on the iTunes app called journey 2: the mysterious island. And it won't download

I bought journey 2: the mysterious island and now it won't let me install it on my iPod. Can u please help me with this

Did you search the iTunes store for it? If it is not currently available for iTunes you can't redownload it.
Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.

Phone calls to Jersey Channel Islands

Most of my family live in Jersey Channel Islands. I have Total Broadband Option 3 plus Broadband Talk. Jersey is not on the International List. If I use Broadband Talk will the charges be as expensive as BTs daytime calls to landlines and cell phones in Jersey. Currently costing me about £100 a month and need to reduce cost.

Hello and welcome to the Skype Community.
The Channel Islands are considered part of the UK for telecom purposes.
https://www.skype.com/en/rates/?nu=subs-calling&intcmp=SN-Mods

Channel Islands VAT (Guernsey)

Hello,
I'm having exactly the same issue as in a previous thread. Beverley's response is incorrect on that thread (I'm sorry to say it so bluntly). In the Channel Islands, you most definitely do not need a VAT ID to have the VAT removed.
Unless I get a satisfactory response from the relevant department (currently awaiting one), I'm most definitely going to take this further as Adobe (and other companies) are not allowed to charge VAT to Channel Islands customers (including Jersey, Guernsey, Alderney, Herm, and Sark). If I have to write a formal letter to Adobe, I will do so. Yes, the VAT on this is only about £2.65 for Creative Cloud. However, my contract is for a year and therefore that is about £31.80 over a whole year. It's most definitely worth having.
Unless I can get this sorted out, I will be taking this further. I had to wait around 30 minutes on live chat, and 5+ minutes per response from the advisor who clearly didn't know what I was talking about. I am now in the queue on live chat again after looking at the other thread regarding the same issue and have been waiting about 15 minutes so far.
I am using the Creative Cloud for a course I am doing, and therefore it's vital that VAT is removed.
Kind regards,
Dominic

Hi Dominic
I'm sorry that my response wasn't clear.
I didn't intend to imply that customers in the Channel Islands needed to provide a VAT ID. However, we do not have the option to make orders VAT exempt for customers in the Channel Islands and other areas which is why we are unable to sell direct - http://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.ht ml
"Where can I buy Adobe products?
Customers in the following locations cannot order from the Adobe Store: Canary Islands, Channel Islands, Faroe Islands, Helgoland, Liechtenstein, Madeira, Monaco, and the French Overseas Departments."
We appreciate that this is frustrating and will look into making this clearer to customers. If you wish to cancel your subscription and order via a reseller, please let us know.
Kind regards
Bev

ITunes Available in Channel Islands?

Hi everyone,
I have recently bought my first iPod and use iTunes all of the time. It's great.
I've been telling a friend all about it and he wants to use iTunes and buy an iPod.
Here is my question. He lives in Channel Islands (Jersey), just off the French coast. It's not technically part of Great Britain or the UK, so will iTunes Store work and will he be able to purchase music the way I can in UK?
Thanks very much.
Carol

Hi, Carol.
Back in September there was a question relating to the iTunes status of the self-governing Bailiwicks that comprise the Channel Islands.
You might want to have a look at it: http://discussions.apple.com/thread.jspa?messageID=5417672&#5417672

Skype Call Costs gone???? 6.16.60.105

Hello
I wanted to know why since the latest releases of skype for windows desktop 6.16.60.105, the call costs during the calls have been progressively removed.
Before they were on during all the duration of the call, then some earlier releases back just showing for a few moments and now with this latest 6.16.60.105 they are totally gone.
Same goes for skype for android.
I know i can go to my account and see call costs but they show after you are done with the call not during a call. So what do i need to make a call connect for a sec put down go back to my account and see it?? No way cmon...
Can we have that back?? Or toggle it on/off??? Surely is a 5 mins job for a developer. Dont try hiding things from your customers. I am happy to pay for skype credit but i like being shown what i spend.
Regards
Gabrio

Interesting that Microsoft is not answering this question! Clearly it's a management decision to encourage greater use of the calls (tying up broadband width more, of course). I, too, would like to have the cost indicator returned, immediately! Such transparency has been the hallmark of the original Skype (and Zetterstrom's) philosophy--contrary to the telco mentality!

I tunes store will not recognise my channel islands (jersey) post-code

I cannot download anything now because itunes will not accept my Jersey post-code. There must be others in the channel islands who have had this problem. Apple say it's because itunes "isn't available in this country". It has worked in the past but not now.
Any ideas? Thanks

The iTunes Store has never officially been available to the Channel Islands, since the content owners do not consider the Channel Islands to be part of the UK for the purposes of copyrights, royalty payments, etc. If it worked before it was by error. If it's not working now, Apple's apparently fixed the problem that allowed you entry previously, and there's nothing anyone here can do or suggest.
Regards.

Can't receive text messages from Jersey in the U.K. Channel Islands

I switched from AT&T to Verizon earlier this year, and although the call quality and online service is better, I have noticed some deficiencies in the service that I would not have expected from the number 1 carrier.
In particular, I do a lot of business with Jersey, in the British Channel Islands. This is not to be confused with the state of New Jersey. Jersey is the largest offshore banking and fund administration center in the world, and is only less known than places like the Caymans because it runs a very clean and transparent operation. After switching to Verizon I discovered that I could send text messages to my client's in Jersey but they could not send text messages back. After numerous support calls I was eventually told that the problem with the Isle of Man was resolved. Duh! The Isle of Man is another U.K. offshore island but its not Jersey. On further discussion with the support group apparently the problem is a lack of partnership arrangement with Jersey Telecom (JT), the principal mobile supplier in Jersey. Verizon has arrangements with Cable and Wireless, and Airtel Vodafone in Jersey, but not JT. I don't know anybody in Jersey that uses C & W or Airtel, and I expect these services are not popular with the business community. I did speak to JT who confirmed the lack of an agreement and mentioned that they had agreements with AT&T, Sprint and T-Mobile.
Frankly I'm surprised that Verizon, does not have an arrangement with JT, and yet a minor player like T-Mobile does. The support people didn't even seen to be bothered by this. It was a "we don't have a sharing contract with them, and you can check on our web site to confirm this". I would expect "I'm sorry for such an omission, we will be right on fixing it."
It has made me question whether Verizon is a serious business service or more of a consumer orientated service.
I surely can't be the only Verizon client that needs to receive texts from Jersey!
Please don't make me switch back to AT&T.

No I understood your problem, it is just that the only time I would text with partners it generally is when I actually there, everything while absent from the area I generally use Voice and E-mail for a bit more harder record keeping.
For VZW the best option for negotiating a contract that I would definitely back and support would be a JT client side pro rata surcharge if it would be necessary. The direct cost to VZW is not what I am concern with, but the cost JT might want to throw onto VZW for a contract.
Now to the more fun question at hand... I love teaching economics and I have mulled over those numbers dealing with the banking and trust industries in the recent past, and you are absolutely correct Hong Kong could never count. Hong Kong facilitates oversight of a great deal of activities, but no one [with any sense] would ever open shop there to actually do this work. I do think however with CIMA's reforms with the 2Gen Basel regs. Cayman Islands have most definitely cleaned a great deal of their dirty work up & their antics [not to say it does not exist everywhere including Jersey, but...] and they stand to be the largest in terms of pure monetary figures. However, that cannot be said without acknowledging that some of the backing servs. comes from the 'traditional' offshore islands. [and I would have not clue exactly what the size of the place is vs. others]
--kwm1337

My daughter is going to Canada for a week and i would like to know if it will cost extra for her to text and/or call someone in the United States?

My daughter is going to Canada for a week and i would like to know if it will cost extra for her to text and/or call someone in the United States?

http://businessportals.verizonwireless.com/international/traveling_to/North_America/Canada.html
69 cents a minute for calls, texts covered under an existing texting plan or the standard pay per text rate if you don't have one.
If you're traveling in Canada, contact Customer Service at 800-922-0204 from any landline phone.
Global Picture and Video Messages are billed at the same per-message rate as though they were sent from the U.S. Accordingly, you can send/receive Picture and Video Messages with customers of:
Verizon Wireless (domestic rates/bundles apply)
Other domestic carriers (domestic rates/bundles apply)
Canadian, Mexican and Puerto Rican carriers (domestic rates/bundles apply)
Select International carriers (global rates apply)
When sending or receiving there's an additional data transport charge billed at the destination's Data Pay per Use Rate multiplied by the size of the Picture or Video, which can vary greatly.
A data network is required to send picture or video outside the U.S. See the Data Roaming List for eligible destinations.
Attempts to send Pictures or Videos are charged, even if the delivery fails.
Text Messages sent or received while in Canada, Puerto Rico and the U.S. Virgin Islands are billed as though you were in the U.S.
Check out our Nationwide plus Canada plans if you frequently call or travel to Canada.

I buy the apple ipod from Channel Island Jersey UK and is dont find in the list of country to register for apple store. What i can do?

i buy the apple ipod from Channel Island Jersey UK and is dont find in the list of country to register for apple store and i chose UK but my address biling for bank is in Jersey Uk. What i can do? wen i put the post code from jersey is tell that" Your post code does not mactch the country you selected for the Itunes store"

I also just bought macbook pro completely legally and officialy.
You can't officially buy an Apple product as far as Apple is concerned, in the Ukraine if Apple says that there are no Apple Authorized venders in the Ukraine.
Here (in Ukraine) are official Apple's service centers, as like as in Belarus and Russia.
According to Apple there are no Apple Authorized Serve Providers in the Ukraine.
http://support.apple.com/kb/HT1434
And why should I care about those kinda "support lists"?
Because those lists are the official Apple statement of the state of affairs in your country. If you country is not on the list then Apple has no legal or official obligation to you or any products that you have managed to buy in the Ukraine.
this is, for example, official distributor of Apple products in Ukraine.
Not as far as Apple's statement on the issue is concerned.
I bought legal macbook and have right for legal support, and that's all.
Yes, if you get the product to a country with officially and legally Apple Authorized Service providers. There are none in the Ukraine.

Call cost to the channel islands

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