Call forward to unity connection call handler

have the following setup:
cucm 8.6
cuc 8.6
a cti route point (DN 1000 )with forward all to unity connection call handler.
phone users who choose to have some quiet time can forward all their calls to the cti rp.
1. i need to allow only specfic DNs the ability to forward to the cti rp.
2. at times that the allowed DNs didnt choose to forward to cti rp then normal behaviour should occur - busy or unanswerd calls should go to DNs personal voice mail.
thanks

You can assign a specific partition to cti-rp and assign it to a CSS and this CSS should be assigned to those users (at call forward settings in line) only to whom you are trying to give this facility and for other users you can
or you can create a TP for it with specific partition and set the called number as per voice mail.
Suresh

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Call forward to Unity Connection Fails

I have CUCM7.1 and UCXN 7.0 and have done sip integration. When phones call their voicemail it works fine. When a call to phone is forwarded to vm the main greeting is announced and not the personal greeting. RTMT port monitoring indicates the correct caller and the called is the vm pilot.
Any suggestions?

You may want to double check the configurations on your SIP trunk and SIP profile assigned to the SIP trunk. Refer to this integration guide. I used it and it works like a champ.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sip/guide/cucintcucmsip050.html#wp1094879
HTH.
Regards,
Bill
Please remember to rate helpful posts.

Call forwarding on iPhone4. I am sick of trying but once I input the number and go back to call forwarding, it turns off call forwarding. Any idea why

tried the simple way of call forwarding going in to settings>call forwarding> turn on call forwarding> enter number> return to call forwarding
but the status is going back to 'off' from 'on'
I also tried *61*number# but there again its failing. Can someone assist please?

Who is your carrier? Not all carriers support enabling and disabling call forwarding using the controls in Settings.

Setting up PLAR with Cisco Unity Connection Call Handler

This is a lab setup and Im doing it to learn. No customer involvement.
Setup
Analog phones - FXS Port - 2951 Router - FXS port - FXO Port - 2951 Router - CUCM 9 - UC 9
|------------PSTN Emulator-------------| |-----MGCP GW----------|
I have a CTI Route Point configured as DN 7000 and it has the default VM profile. The CTI RP is set to FWD All to VM.
The FXO port is set to PLAR to 7000.
When I dial from the PSTN analog phones through the FXO port, I hear the first ring, the FXO port answers, then I hear what sounds like the recorded message beginning to play. Immediately after, I hear the recorded message "You cannot be transferred to this number. Check the number and try again."
I dont do anything and within a second or two, I hear the recorded message for the system call handler start.
I did some more testing. I added an E1 trunk between the PSTN and the MGCP gateway. In the CUCM, I created another CTI Route Point with a DN that I could dial from my PSTN cloud. I also set that CTI Route point up to Call FWD all to VM.
When I dial using the E1 trunk, the call hits the system call handler as expected and I hear my recorded greeting (as expected).
However, calling through the FXS-FXO tie line consistently gets me the error message recording followed by my recorded greeting.
Im currently using loopstart on the tie line, though I have also tried ground start with no difference.
Any ideas?
Jeff

If I understand correctly, you want outside calls to go directly to the call handler but internal calls to ring whatever phone this extension is on.
If I am understanding correctly, then this will probably resolve it. For the purposes of the explanation I will assume that extension 1000 is the number in question:
Create a new partition, we'll just call it ToVM or something like that
Create a new CTI route point with extension 1000 and put it in the ToVM partition, forward all calls for this CTI route point to voicemail
If you don't have one already, create a calling search space for the voice gateway. Call it Gateway-CSS. This should have the same partitions that the gateway can normally call, but it should also have the ToVM partition and that partition should be HIGHER in the list than the partition that has the normal extension 1000 on it.
Apply Gateway-CSS to the gateway
Configure the normal extension 1000 (not in the ToVM partition) the way that you want it to work.
Now when external callers dial 1000 they will go to the call handler because that partition is higher in the CSS and the CTI Route point should be hit first. Internal callers will ring the phone (or whatever it is) because they only have access to the regular internal partition (and not ToVM) that 1000 is in.
This is all assuming that I understand you correctly!

7960 call forwarding UI w/o call manager hindered by firmware?

I am in the process of moving from a MGCP hosted VOIP provider to another provider and SIP. What I'm irritated about is the Call Transfer methodology on the Cisco 79xx phones. What I have is a process that requires an end-user (while in a call) to press MORE, BlndXfr, phone number, and DIAL. It's also similar for Supervised Transfer. Of course I prefer, what I consider normal, is a user to press TRANFER, number and hang up or wait for a supervised transfer then hang up.
What I've been told is that since the provider isn't using the Cisco Call Manager the firmware on the phone isn't playing well and the there's no ability to change it. Seems that Polycom isn't affected as there's ability to have it "my way".
Is this true? While in a call with a non-Call Manager Cisco 79xx one has to hit the MORE softkey to get to the transfer options?

What is the CallManager version you are using? What is the phone load using?

Does call forwarding work even after calling chang...

I have a skype US premium account, All calls initiated from US skype id and forwaded to India Mobile number, is it still going to work even after implemeting "Changes affecting calling to landlines and mobiles within India"

I have a skype US premium account, All calls initiated from US skype id and forwaded to India Mobile number, is it still going to work even after implemeting "Changes affecting calling to landlines and mobiles within India"

Unity Connection 8.6 call transfer to non-unity extension

I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

CUPC 8.6 call forward to voicemail

Hi!
I am using Cisco Personal Communicator (CUPC) 8.6 and also CUCM 8.6. I have CUPC in Deskphone mode, connected to a 6945 IP Phone. I also have Unity Connection where my voicemail box is hosted. When I want to setup call forward to voicemail button in cupc option, it is not working. CUPC will not handle the options I setup seconds before. If I manually put in a call forward to extension number of voice mail pilot call forwarding is working. also call forwarding to my mobile is working.
I checked End User settings, IP Phone is associated to my user, also CTI controll is enabled on device and line settings. user privileges are correct. I tried it on jabber client where it works fine. I also restarted CTI and Callmanager Services on the Servers.
Does anyone has an Idea if this is a general bug in CUPC or does anyone can tell me what the problem might be?
Thanks!
René

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

Unity Connection 8.6 not able to forward from extension (dial out)

Dear all,
I'm having a problem at a customer where i'm not able to forward calls externally from the Unity (that's a wish too).
Basically here is the request for which I'm having an issue:
- I'm making a menu with a number XXX (CTI Port) with a System Call Handler
- Under that menu i've 3 choices which points to 3 internal numbers (YY1, YY2, YY3) (CTI Ports).
- All the CTI Ports are forwarded to international numbers which are the final destination
So the flow is the following:
NOT Working
- XXX --> Choice 1 --> YY1 --> Forwaded all to 000countrycode
Working
- XXX --> Choice 1 --> YY1 --> Forwarded all to 444 (internal number)
The strange thing is that I tested everything when I was on site by calling internally XXX from an internal number and it was able to forward all my call to the international number ...
If anyone have a clue about what I can do, I'll appreciate a lot ...
Thanks in advance
C.

Hi Taranjit,
The rules are not made to enable unity to dial out, my goal was to permit only internal calls, but in this specific case, the internal number, is a CTI Port forwarded all to the external international number...
I tried the Unity connection system handler from a internal phone and it was working perfectly, but not if the call is coming from outside apparently.
Kind regards
Christophe

Iphone 5 and 5s visual voicemail and call forwarding problems in UK

Hi
I am in the UK on a monthly pay 4G package with O2 with my iphone 5S.
Every two or three days, visual voicemail switches off saying there is an error with visual voicemail. When this happens, voicemails are left for me, but the caller does not hear my personalised OGM and I have to call in to listen to voicemails - and I get no notification of new voicemails. If I power down my iphone and switch it back on, visual voicemail is restored. But then a day or two later, it all happens again
Another thing I have noticed, is that when I switch my iphone back on after having powered it down, the call forward icon appears on the phone, even though I have not set call forwarding. To celar this I go into settings - phone - call forwarding. this shows that call forwardins is indeed off, and as soon as i reach that screen in settings, the call forwarding icon goes away - and so does my 4G connection. I then have 3G connection for a while and then magically 4G returns after several minutes.
Thsi is all comepletely repeatable - happens every time
Yesterday I noticed that exactly the same things are happening on my wife's iphone 5 - and she is on an EE package
We are both on IOS 7.1
What is going on?

lbay wrote:
Immediately after going through the carry-on x-ray scanner at Newark airport, my 5S touch screen screen became unresponsive. I could not tap icons. I could not swipe pages. I could not turn off the phone because I could not swipe the confirmation message. I could use the fingerprint sensor to ask Siri to Google for help, and Safari did open with a list of Google search results. Surprisingly, I could use the touchscreen to scroll up and down the list of search results, but it would not respond to any taps, so I could not open any of the links. I finally did a hard reset and when the phone did come back on, all was well. This is the second time that this has happened immediately after x-ray, and these two times were the only times that this has happened, despite many trips.
Then there was something else unique about those two times that affected the device, either environmental or circumstantial.

Call forwarding number hacked

I am an expat living and working overseas and have a Skype call forwarding # that routes calls to my international number. Over the last 2 weeks I have received 3 phone calls from angry people across the country (Georgia, California, and Utah) claiming they've received a phone call from my Skype # claiming it's from the IRS and they owe money and to contact them immediately.
I, of course, did not make these calls and am concerned my Skype # has been "hacked" which could lead to worse identity theft. I tried to contact Skype / MSFT but the chat help discussion was a disaster and the person obviously 1] wasn't a native English speaker, and 2] did not come close to understanding my issue nor solve it.
I have no idea where to turn to look in to this issue, or how to prevent it from happening again. Would welcome any suggestions!

Deactivate the call forwarding
     *73
     press 'send' and wait for tone/message
     press 'end'
Then reactivate call forwarding
     *72
     enter # where calls are to be forwarded
     press 'send' and wait for tone/message
     press 'end'

8330 call forwarding icon won't disappear

I have a 8330 and I cannot get the call forwarding icon to disappear. Last week I had to forward my number to my office number. I then got a new phone number on this curve. I can make and receive call normally. But the call forwarding icon is still on the top of the screen. When I go into the call forwarding menu it shows calls being forwarded to my office. If I try to change that to "do not forward" the phone tries to make a call but I get the "Your call cannot be completed as dialed". I have also tried to change the call forward number but same result as above. Anyone have any ideas?!?!?

rgrayoh wrote:
Can anyone tell me how you do "Call Forwarding" and stop "Call Forwarding on my 8330?
This should help you
http://supportforums.blackberry.com/rim/board/message?board.id=8300&thread.id=9010
Nurse-Berry
Follow NurseBerry08 on Twitter

Unable to do call forward

I am unable to call forward
When I hit call forward it goes to screen where I key in the number required but there is no option to save I have one option of back. When I press back call forward get off

Call forward is a carrier function, and must be provisioned on your account by your carrier. Check your services on their web site or call them.

How do you set up call forwarding?

i am using 2 phone numbers and would like the calls for both numbers to go to which ever phone can be reached. how do i set up call forwarding?

I take it you have two phones, each with a different provider?
How do I activate Call Forwarding?
To activate Call Forwarding:
Press *72.
Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
Press END.
How do I deactivate Call Forwarding?
To deactivate Call Forwarding:
Press *73.
Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
Press END.

TS2795 Call forwarding icon automatically appears after power on even though call forwarding function hasn't been turn on

I'm using iPhone 5 with iOS 6.1.3. and I have this issue: the call forwarding icon automatically appears after I turn on the phone even though I haven't turned on the call forwarding function! I can make the icon disappear but when I power off the phone and turn it back on, the icon appears again. Since in fact I haven't turned on call forwarding, I can still ring my iPhone despite the icon appearing on the status bar, which proves the call forwarding icon is simply a dummy one in this case.
I tried to make the call forwarding icon disappear by using the method stated in this Apple Support article:
'Check Call Forwarding status by tapping Settings > Phone, and then tap the Call Forwarding option.'
(http://support.apple.com/kb/TS2795)
And by dialling ##21# using the phone app to deactivate 'All Call Forward'
(http://www.three.com.hk/WebCS/EducationCentre.do?WebCSType=shortcode&lang=eng&ap pId=WCSShortcode)
I don't know if the following instructions can be used worldwide but at least on 3 Hong Kong network:
*#67# -> check the status of 'Busy Call Forward'
##67# -> deactivate 'Busy Call Forward'
*#61# -> check the status of 'No Answer Call Forward'
##61# -> deactivate 'No Answer Call Forward'
*#62# -> check the status of 'Unreachable Call Forward'
##62# -> deactivate 'Unreachable Call Forward'
*#21# -> check the status of 'All Call Forward'
##21# -> deactivate 'All Call Forward'
After several trial and error procedures, I find that the Settings > Phone > Call Forwarding option basically functions as the **21* + phone number process (activate 'All Call Forward') and the ##21# process (deactivate 'All Call Forward').
==========
I'm using 3 Hong Kong and I tried one method suggested by one forum member here but no luck:
https://discussions.apple.com/message/20090975#20090975
If you search for 'ios 6 call forwarding icon' on Google, you can see there are lots of people having this problem around the world.
I do really hope Apple can fix this ASAP as this dummy icon is quite confusing.
==========
The reason why I encouter this problem maybe because I entered the code *#67# to check the call forwarding status just out of interest. And now I have this issue...

Have you tried contacting 3 to see if your account is setup correctly or if you need a new SIM?
You can try testing with another SIM or restoring the iPhone.

Call forward to unity connection call handler

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