Call forward to Unity Connection Fails

I have CUCM7.1 and UCXN 7.0 and have done sip integration. When phones call their voicemail it works fine. When a call to phone is forwarded to vm the main greeting is announced and not the personal greeting. RTMT port monitoring indicates the correct caller and the called is the vm pilot.
Any suggestions?

You may want to double check the configurations on your SIP trunk and SIP profile assigned to the SIP trunk. Refer to this integration guide. I used it and it works like a champ.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sip/guide/cucintcucmsip050.html#wp1094879
HTH.
Regards,
Bill
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Call forward to unity connection call handler

have the following setup:
cucm 8.6
cuc 8.6
a cti route point (DN 1000 )with forward all to unity connection call handler.
phone users who choose to have some quiet time can forward all their calls to the cti rp.
1. i need to allow only specfic DNs the ability to forward to the cti rp.
2. at times that the allowed DNs didnt choose to forward to cti rp then normal behaviour should occur - busy or unanswerd calls should go to DNs personal voice mail.
thanks

You can assign a specific partition to cti-rp and assign it to a CSS and this CSS should be assigned to those users (at call forward settings in line) only to whom you are trying to give this facility and for other users you can
or you can create a TP for it with specific partition and set the called number as per voice mail.
Suresh

Upgrade Unity Connection Failing

I am upgrading a Unity Connection from
Version '7.1.5.33900-10 Unrestricted' to '8.5.1.13900-5 Unrestricted'
It fails with hardware validation (error below)
My hardware is a VM on a C210M2
Memory: 6144
CPU: 2
HD1: 146gb
HD2: 146gb
Do I need a special version of CUC for VM?
Any Help appreciated.
James
10/18/2011 14:13:48 upgrade_manager.sh|Check if the upgrade is allowed|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Validate hardware for the upgrade|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Hardware is supported for the upgrade|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|Validate hardware for "connection" deployment|<LVL::Info>
10/18/2011 14:13:48 upgrade_manager.sh|File:/common/download/8.5.1.13900-5/Cisco/base_scripts/upgrade_manager.sh:892, Function: validate_upgrade_allowed(), This server is not supported for use with the version of "connection" that you are trying to install. For information on supported servers, see the applicable version of the "connection" Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html|<LVL::Error>
10/18/2011 14:13:48 upgrade_manager.sh|Cleanup RAM disk|<LVL::Info>

Right - after much testing - found out the solution to this problem.
The Cisco OVA Templates dont work for CUC for certain install disks (well for at least 7 that I tried !)
Tested Disks (with VSXI version 4.1)
CUCM 8.5 - 80-9842-02
CUCM 8.5 - 80-9927-02
CUCM 8.5 - 80-9929-01
CUCM 8.5 - 80-9842-02
CUCM 8.6.1a - 80-9986-02
CUCM 8.6.1a - 80-9988-02
CUCM 8.6.1a - 80-9989-02
You need to load the OVA template and make the following changes -
Memory     :     6gb (can be set to 8gb if required)
CPU          :     2 (can be set to 3 if required)
Video          :     16mb (hard set)
VMCI          :     Unrestricted (enable checked)
SCSI          :     LSI Logic Parallel
HD          :     200gb - independent persistent
Network      :     needs to be 'connect at power on'
FD              :     Client Device 'Connected' but I dont think this setting matters.
Now Cisco Unity Connection appears at as part of the installable product suite.
I think the OVA templates are extremely poor - clearly untested.
eg - its names your VM - ALIGNED_500User-UnityConnection1CPU160GB.ova etc
Anyway - hope this information help other people from wasting a lot of time.

Unity Connection 8.5 | Prepend Digits to Dialed Extensions overlap with an option in a call handler

Hi,
One customer has requested to set up a call handler in Unity Connection 8.5. The call handler should be capable of transfering calls to IP phones by dialing the last 4 digits of the IP phone's extension. The last 4 digits of the extension from all IP phones begin with 12. However, the customer is also requesting to have an option on the same call handler, so that if users would dial 1, the call is transfered to an IP phone
As you can see, there is an overlap between the last 4 digits of all IP phone's extensions, and an option in the call handler. Therefore, if I configure both options in the same call handler, when the users would press 1, Unity Connection will immediately send the call to the extension setup for option 1, even if the user wants to dial the last 4 digits of an IP phone extension
One possible solution would be to change the option in the call handler to transfer the call to an IP phone, to something different than 1. However, the customer wants to have this transfer to be performed when he press option 1
Is there any other possible solution for achieving this?
Thanks in advance

I don't see any problem, just don't check the option to ignore additional input when configuring caller input on digit 1
By default CUC will give you 1500 ms to dial for any other digits before trying to route the call with whatever you dialed.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Unity Connection transfer to external number plays music on hold continuously.

We found an issue when transfer external calls out of Unity Connection (9.0 and 9.1) that the Music on Hold continuously plays and never connects the call.
The outgoing calls are going out SIP. The call does get placed and does connect to the external number but it is promptly dropped as the transfer does not complete. The calling party only hears hold music.
Through testing we found that this only happens when the call goes out SIP. We also found that the issue is resolved when changing the Transfer Rules from Release to Switch to Supervise Transfer.
Would we need to change each User's Transfer Rules to Supervise Transfer or is there another way to release the transfer? Is this a bug?

Hi Jennifer,
Your issue seems to be as below.
Problem 2. Call is Connected and then Disconnected
The call is connected and then it is disconnected. The call transfer is successful when an internal extension initiates the call whereas the call fails, if the calling side is from PSTN.
Call Flow
PSTN>H323 GW>CUCM>Unity Connection Call Handler (Any Caller Input - Transfer to Alternate Contact Number)>External Number or CTI RP with CFA to External Number.
Core Issue/Call Flow Analysis
Here is an analysis of the call flow and the common problem for a failed call transfer:
The First call leg is a H323 Fast Start, from the Gateway to the CUCM. CUC receives the call and transfers the call back to CUCM. CUCM in turn places the first call on hold and initiates a new call to the PSTN.
The second call leg is a H323 Slow start. Finally, when the call is answered, the CUCM or the Gateway does not send H245 capabilities. This causes a timeout and the call is disconnected.
Solution
By default, Wait for Far End H.245 Terminal Capability Set (TCS) check box is checked. As a result, CUCM expects the far-end H.245 TCS before it sends its H.245 TCS. If this checkbox is unchecked, CUCM must initiate capabilities exchange.
In order to resolve this problem:
Uncheck the Wait for Far End H.245 Terminal Capability Set (TCS) check box.
Or
Make a change on the gateway so that the gateway initiates capabilities exchange.
Enter these commands in order to configure a change required on the gateway.
conf t
voice service voip
h323
h225 start-h245 on-connect
exit
Thanks,
Nishant

Regarding SNMP trap on Backup Unity connection failure

Hi,
if backup of Unity connection failed, would a backup failure produce an SNMP trap?
thanks,
Kamran

RTMT has alerts for DRF backup failures... and can be set to trigger emails, but I am not aware of any SNMP Traps generated by DRS Backup failing.
Kind regards,
Craig

Unity Connection 8.6 not able to forward from extension (dial out)

Dear all,
I'm having a problem at a customer where i'm not able to forward calls externally from the Unity (that's a wish too).
Basically here is the request for which I'm having an issue:
- I'm making a menu with a number XXX (CTI Port) with a System Call Handler
- Under that menu i've 3 choices which points to 3 internal numbers (YY1, YY2, YY3) (CTI Ports).
- All the CTI Ports are forwarded to international numbers which are the final destination
So the flow is the following:
NOT Working
- XXX --> Choice 1 --> YY1 --> Forwaded all to 000countrycode
Working
- XXX --> Choice 1 --> YY1 --> Forwarded all to 444 (internal number)
The strange thing is that I tested everything when I was on site by calling internally XXX from an internal number and it was able to forward all my call to the international number ...
If anyone have a clue about what I can do, I'll appreciate a lot ...
Thanks in advance
C.

Hi Taranjit,
The rules are not made to enable unity to dial out, my goal was to permit only internal calls, but in this specific case, the internal number, is a CTI Port forwarded all to the external international number...
I tried the Unity connection system handler from a internal phone and it was working perfectly, but not if the call is coming from outside apparently.
Kind regards
Christophe

Unity Connection 10.5(1)SU1a Publisher/Subscriber failing over

Recently upgraded to Unity Connection version: 10.5.1ES78.11901-78 from 9.1.2ES46.12900-46.
After upgrading we are experiencing an issue whereby the pub continually fails over to the sub without any obvious reason for the fail over. We've experienced this bug before on 9.1.1 which was the reason for the upgrade to 9.1.2. There is no bug case that is established for this issue on v10.5(1)SU1a. Pub is still taking calls in secondary state but obviously the need for stability between the nodes is necessary.
Anyone else experience or know of any issues on this most recently released version?
Thanks

To start with you can check if the replication is setup correctly and if any core dumps are being generated on the servers.
utils dbreplication runtimestate
utils core active list
HTH
Manish

Unity Connection Transfer calls across ICT

I am working on a system where they have a unity connection 8.6(2) server that has a system call handler configured for external voice mail access. They would like to be able to have the users call in and enter the extensions of users on a remore CUCM cluster and be routed across the Inter Cluster trunk to the remote cluster. I have the system setup to allow the caller to enter the extension of users not associated with a mailbox and I have configured the transfer rules to allow the pattern defined for the extensions. However it still fails.
Any help would be greatly appreciated.
Thanks,
Michael

Michael,
Ensure the CSS assigned of the SIP trunk (if using UCXN SIP integration) or voicemail ports (if using SCCP) has access to a partition that the route pattern pointing to remote cluster is assigned to.
HTH,
Chris

Unity Connection transferring calls to CUCM

I have posted here before, continuing my learning in my lab.
CUCM 9 and CUC 9. 4 IP Phones registered and all have mailboxes. I have a System Call Handler configured to answer calls coming from a CTI Route Point.
I have been playing with a scenario trying to learn all the capabilities of the various call handlers.
Im currently trying to allow the caller to transfer to a phone number that is registered in CUCM - but does NOT have a mailbox.
My CUC Configuration
     Call Handler Basics
          Callers Hear -> My Personal Recording
          During Greeting -> Allow Transfers to Numbers Not Associate with Users or Call Handlers
          After Greeting -> Conversation -> Caller System Transfer
     System Settings -> Restriction Tables
          Default Transfer
               I added a new entry and specifically entered the DN that I was trying to transfer to (123)
               I unchecked the "blocked" for all entries
     Call Management -> Call Routing -> Forwarded Routing Rules
               Attempt Forward Routing Rule -> Send Call to -> Conversation -> Attempt Forward
From an IP Phone, I dial the CTI RP and get forwarded to the main / opening call handler. I traverse a couple of menu tree levels to get to my call handler where I am attempting to transfer back to CUCM. I hear my recorded personal greeting instructing me to enter my number. Whether I wait for the recording to end or whether I enter the digits during the greeting, the results are the same. The result is that nothing happens. No recorded message telling me that I cant be transferred to that number - nothing at all. The call just terminates.
I started up Connection Remote Port Status monitor and I can watch the sequence of the call. When I enter the digits of the target phone (123), I see in the Remote Port Status Monitor that it sees and receives the DTMF digits, but then nothing happens.
I next tested by adding a test user in CUC with the same DN of 123. As soon as I did that, I repeated the attempted call and when I dialed "123", I get the recorded message "Wait while I transfer that call" and then the call completes successfully.
This is my home lab so I can make any changes that you suggest with no user implications.
Jeff

Hi Jeff,
That is weird! It is still shown in this 9.x doc
Overview of Default Restriction Tables in Cisco Unity
Connection 9.x
Default Fax
Restricts numbers for fax delivery.
Default Outdial
Restricts numbers for message notifications
Default System Transfer
Restricts numbers that can be used for
Caller system transfers, which allow
unidentified callers to transfer to a
number that they specify. For example,
callers may want to dial a lobby or conference room phone that is not
associated with a Connection user. By default, the table does not allow
Connection to dial any numbers.
Default Transfer
Restricts numbers for call transfers.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag110.pdf
Cheers!
Rob
"May your heart always be joyful
And may your song always be sung
May you stay forever young "
- Dylan

Unity 4.0 - Call Forwarding and Voice Mail

Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Unity Connection 8.6.2 Forward vm to another email address

Hey team!
I have employees that I want the ability to forward voicemails to an outside email address such as [email protected]
I do this currently for the users that I have NOT migrated from Unity to Unity connection. The way i do it for Unity users is i create a dummy AD account that is the users 10 digit phone number. On that dummy AD account I click on the exchange general tab then click delivery options. I then set the forwarding address to something else such as [email protected]
I want to get away from creating these dummy AD accounts.
In Unity Connection is there a setting that will allow me to create a user in connection but set a relay of that voicemail to another email domain?
I have about 150 users that I would like to make this work for.
Any insight is greatly appreaciated.
Del

I think I have found what I am looking for.
http://www.netcraftsmen.net/component/content/article/70-unified-communications/695-voicemail-only-voicemail-relay-and-integrated-messaging-options-with-unity-connection.html

Unity Connection 8.6 call transfer to non-unity extension

I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
Is anyone else doing something like this or know of a method to do it?
Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

Hello All,
I am facing problem while replying/forwarding or sending a NEW Voice Message from ViewMail integrated with IBM LOTUS Notes 8.5 to the other Voice Mail User Configured in Cisco Unity Connection.The ViewMail Version is 8.0.2 for IBM LOTUS Notes.UC version is 8.x
I have attached the file that displays the error.
From the view mail inbox if i "Right Click" any email and the "Click ON Forward" I am able to forward the Voice Message from the ViewMail to the IBM LOTUS Domino user [ that is forwarding it to EMAIL Account ], but if I try to forward it to unity user is gives "Failure Delivery".
Now when I double click the individual voice mail message in ViewMail account and then click on "Forward/reply/NewMemo" icon available on the individual voice message window that I have opened ,I get an error as stated below
"The remote name could not be resolved error in Notes ViewMail 10.0.0.152e_vmws_gen_property_not_found "
where 10.0.0.152 is the IP-Address of my Unity Connection Server.
Also just for the information I am able to Login into Cisco PCA for alll the users and able to view the Inbox.
I am able to forward the VoiceMessages between Unity Connection users via CISCO PCA without facing any issue.
A Quick Help will be much appreciated .......... :-)
Hasan Jafri

Hello Craig,
After spending sometime on troubleshooting , just for testing purpose I created two new Unity Connection Voice Mail User and configured VMN [VoiceMail for Notes] account on the same lotus Notes.
Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
But still I am NOT able to use Forward option to send the Voice Messages via VMN.
REPLY WITH HISTORY & REPLY TO ALL WITH HISTORY options are also not working.
This is error that I am getting
"Error in QueryServe in CoreUCClasses 213 at line 336:Vmws:The remote server returned an error:(403) Forbidden
I HAVE CREATED VIDEO RECORDING FOR THIS ERROR & WORKING PART OF THE CONFIG TO GIVE YOU A BETTER IDEA OF THE PROBLEM.
Its 7 MB Recording. I hope you can easily Download.
Also important point is that i don't see any previous error that was accuring during my earlier testing.
Thanks & Regards,
Hasan Jafri

Unity Connection - Certificate from cucm no more trusted for encrypted calls after upgrade to 10.5(1)

Hello Support Community,
i have a strange problem:
after upgrading my cucm and unity connection from 9.1 to 10.5(1) enctrypted calls are no more working.
situation 1: CUCM is down, Subscriber is up: Encrypted call to Unity Connection work correctly
situation 2: CUCM is up: Encrypted Calls to Unity Connection not working.
i get the following Info in the log for the Connection Conversion Manager:
19:35:21.053 |15865,,,MiuGeneral,25,Invalid Certificate: Received Certificate -----BEGIN CERTIFICATE-----
MIID8zCCAtugAwIBAgIQc/fBdUz1Zdh4CXhcPqGVuDANBgkqhkiG9w0BAQsFADBw
MQswCQYDVQQGEwJERTELMAkGA1UEChMCSVQxGzAZBgNVBAsTEkhlbGxnYXRlIFRl
XD0oD9d5MQ==
-----END CERTIFICATE-----
doesn't match with stored Certificate: -----BEGIN CERTIFICATE-----
MIIC2DCCAkGgAwIBAgIIJWCm4bSdt+kwDQYJKoZIhvcNAQEFBQAw
-----END CERTIFICATE-----
so where does Unity Connection cache this certificate and how can i delete/replace it?
the cert shown in the logs is the one from cucm: ("CallManager"), i recreated it through cucm os administration, now i see the same error message on unity connection for the new recreated certificate.

Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico

Call forward to Unity Connection Fails

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