Call handler pick up after hunt pilot no answer

All,
I have setup a Hunt pilot for 4357 and it goes through the Hunt List just fine. However I want it to roll over to a call handler IF no one picks up. How is this done?

All it took was for me to post on here and of course I found the answer after playing a little more..
All I had to do was have it forward to 8900 which is our voicemail extension. I was trying to forward it to another DN it appears.
EDIT : I answered my own questin and I dont know how to mark it as answered.

Similar Messages

Pickup call on Hunt Pilot CME

Hello,
I have and CME 10.0 and a i have this doubt.
Its possible to pickup the call on the hunt pilot in CME????
On CUCM i know that is possible because it has a field to select the call pickup group for that hunt pilot.
Regards
Leonardo Santana

Hi,
Have you managed to solve your problem. I have the same problem witch CUCM version 7.1
Rgards,
MC

Hunt Pilot / Pickup Group

I have a scenario that is giving me a problem with pickup groups and I need some assistance. I have 3 extensions (1410, 1411 & 1412) that are part of a pickup group. That pickup group works fine. However, we have an after hours line group with a hunt pilot of 1420 that rings phones 1410 & 1600(broadcast). When a call goes to 1420 it rings 1410 & 1600 just fine but users at 1411 & 1412 cannot pick up the call ringing on 1410. Says call is not available. Is there a different way to set that up so it can pick up that line? I thought maybe adding 1420 to the pickup group but that does not appear to be an option. We are running CM 5.1.
Thanks

Hi Chris,
Hope all is well with you! You are on the right track with adding 1420 to the Pickup Group,but you are hitting this bug CSCsb12946 which prevents this feature from working (still applicable in 5.1);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Hope this helps!
Rob

Cisco Unity Profile, Hunt Pilot

Hello,
I'm a bit unfamiliar with Cisco Unity but i was wondering if it is possible to make a unity profile for a hunt pilot.
The sitaution would be that customers would hit the pilot and when there is no one to answer the phone in the hunt it should go to voicemail.
Now i know that you can make a unity box with an extension known in CuCM so that you can dial the unity connection, but i've noticed the feedback is directly pincode and not extension.
Is there a way to configure this? So that the users in the hunt group can access the voicemailbox where the hunt group falls back when there is no pickup.
Thanks

Hi Yannick,
This type of set up can be accomplished in many ways. Here is one example
In this example we want the calls that route through the Hunt Pilot @ 5000
to ultimately end up in a new shared Group mailbox @ 2355
We will also be adding 2355 to at least one of the group phones (spare line button)
so they can have a visual indication when a new message is left.
Hunt Pilot Configuration
Hunt Forward Settings
Forward Hunt No Answer - to Voicemail Pilot #
Forward Hunt Busy - to Voicemail Pilot #
**This is KEY make the Hunt Pilot DN an Alternate Extension on the desired mailbox.**
The Hunt Pilot number is 5000 and the mailbox you want to use is 2355. Set the Hunt Pilot to Forward (CFNA/CFB) to the Unity Connection Pilot # with the settings shown above.
Create a mailbox for 2355 (this number can be on multiple phones if you like) and add 5000 as an Alternate Extension. When the call routes through to Unity Connection via the Hunt Pilot No Answer Unity Connection should see the CLID of 5000 which will then be connected to the Mailbox on 2355.
If this is not what you want just let us know & we'll come up with plan B If you just wanted a mailbox on 5000
itself that will work as well but you won't have a visual. You can generally check these mailboxes by pressing
the message button and when the system asks for a PIN - Press * enter 5000# - enter PIN.
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic

Hunt Group to System Call Handler

Hello Everyone,
Here's my problem, I manage the phones for two companies with two different phone schemes.
One company is fine but the other one is one I'm having trouble with,
When someone calls from the outside, it goes to a hunt group from the hunt group, they are to be forwarded to a System Call Handler with an extension.
The number forwards just fine but Unity Connection doesn't pick up the call it just keeps ringing. Is there anyway to track the call flow to see what extension is being dialed from the hunt group?
Versions of the Unity / CCM are 7.x and 7.x
Thanks in advance
-Kyle S.

Hi Kyle,
If you look on the Hunt Pilot page under the Forward settings you should see where the
call is supposed to Forward to. I would try this Tool from the great suite of Unity Tools to have a look
at the call flow if it is hitting Unity Connection;
Port Status Remote Monitor for Connection (rPSM)
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob

Support Line - Call Forward All through Hunt Pilot to cell phone

I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
Thanks in advance,
-Geoff

Hi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob

How can I change the default message after System Call Handler transfer error?

Hi,
I'm using Unity Connection 9.1 and System Call Handlers to allow to join internal extensions (not reachable from the PSTN).
I succeeded but I would like to change the default message played when the extension dialed is not known. I tried with Error greetings but nothing changed.
Thanks for your help.
Regards,
Julien

Just tried this on my 9.1 and 10.0(1) servers and it worked fine.
I went to the opening greeting call handler, selected the "error" greeting, set the greeting to play my personal greeting (it defaults to the system generated greeting), recording "hey, you dialed the wrong number" and then called in and during the opening greeting I dialed "88" - I heard "hey, you dialed the wrong number" and then it repeated the opening greeting recording as it should.
the default action after playing your custom greeting in this case is to "restart greeting" - which is why the opening greeting plays again.
Not sure what you did in your testing with the error greeting - check to make sure you have it set to play your personal greeting instead of the default system greeting - since you can't disable the error greeting there's not a lot of other items I can think of to check.

How to configure Cisco Unity connection 8.x to play an after hours call handler

Hi,
I have CUCM 8.6 and CUX 8.6, we have successfully configured Call Handlers to play greetings. But the problem is greeting is played complete day and all the day in a week. We want to customize this call handler so that it plays only during the business hours and also during the weekdays.
I have a recorded after hours and holiday greetings recorded but unable to find the way to configure it for Holiday greetins. Please help with the configuration part.
Regards
MAC

Hi MAC,
What you need to do is configure a schedule for the call handler. On Unity Connection, you can browse to System Settings > Schedules (and Holiday Schedules). In here, you create your schedules to say which times of the day you are open. You then go back to your call handler and apply these schedules that you've created.
Now when a call comes into the call handler, it will check the time against its schedule and play the appropriate greeting.

Call Forwarding with Hunt Pilot

Hi
I have CUCM 9.1, also I have Hunt Pilot number with two phones associated to that hunt pilot, 3000 is the hunt pilot number, 2000 and 2001 is the extensions which rings when call gets to 3000 pilot number, when users are not available in 2000 and 2001 etensions they are forwarding all to their mobile or any extension. But when an incoming calls comes to 3000 (pilot number) 2000 ams 2001 rings, but when incomming call comes to extension 2000 and 2001 calls getting forwarded as expected, when users forward extension 2000 and 2001 i need to forward calls which getting to pilot number 3000 also.
Please guide to do this
Regds
$

Hi Jaime,
Sorry .
Can we define Voice Mail in SNR as well ?
Regds
$

Hunt Pilots Cut out after 4 rings?

Hello
The normal extensions seem ok but the hunt pilots seem to stop ringing after 4 rings. I have checked the 'Forward Hunt No Answer' settings and these do not seem to be configured. It seems to happen on every hunt pilot so I am wondering if its a global setting?
Thanks

Hi there,
Have you checked the RNA Reversion Timer on the Line Groups
along with the Maximum Hunt timer on the Hunt Pilot itself ?
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Asking Transfer to Hunt Pilot in Unity

If i want to set transfer to hunt pilot in call handler caller input, are hunt pilot must be subscriber ? thanks

Hi Helmi,
In Unity, yes in Unity Connection no
For unity;
There are a couple of ways to do this. Internet Subscribers do not consume a
license but can be dialed via AA
Creating Internet Subscribers
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html
You can also have a look at the following on how to set up the Call Handler (lock a key to the Caller System Transfer) in Unity to allow callers to Transfer to non-subscribers;
Setting Up System Transfers
In your organization, you may find that callers want to be able to dial numbers that are not typically listed in directory assistance. For example, subscribers and outsider callers may find it convenient to be able to call Cisco Unity and transfer from the Opening Greeting or another call handler to a lobby extension, conference room extension, or an extension assigned to someone in the organization who is not a Cisco Unity subscriber, such as an employee who is visiting from another site and is using a guest office.
You can route callers to one of two "system transfer" conversations, both of which offer callers the ability to transfer to numbers that are not associated with Cisco Unity subscribers:
You can route callers to either system transfer conversation in several ways, including: Caller System Transfer, This conversation prompts callers to enter the number that they want to transfer to.
By offering a system transfer as a "one-key dialing" option. You can specify either system transfer (on the Caller Input page for any call handler or subscriber greeting) as the action that Cisco Unity performs when a caller presses a particular key during the greeting.
For example, to allow all callers to transfer to a lobby phone, guest office, or a conference room from the Opening Greeting, you could specify that Cisco Unity will offer Caller System Transfers when callers press 3.
Call Management > Call Handlers > Caller Input Page
Action Indicate the action that Cisco Unity performs after a caller presses the corresponding key.
Send Caller To - Cisco Unity sends the call to the destination that you select:
Caller System Transfer - Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.
Cheers!
Rob

Multiple Holiday Schedules on one Call Handler

Hello, I search previously for a solution to this problem, but have been unsuccessful. I am running Cisco Unity Connection 8.5.1.
Current Setup:
Company has a system call handler named "Company AA" that serves as their autoattendant for answering incoming calls.
Company has a holiday schedule associated to "Company AA" which includes recognized holidays, and an personalized greeting recording stating they are closed for the holiday.
What needs done:
Company has scheduled staff meetings throughout the year. These need to be input into the system so that on these dates/times, a different personalized greeting recording plays stating that they are closed. This needs to be a different recording than the normal Holiday greeting (so I cant just add the dates to the already existing holiday greeting).
Is this possible with Cisco Unity Connection?
Thanks!
Derek

Hello Derek,
It is possible, however, you will need to create a different Call Handler and Schedule per Holiday, in this example I am going to use just 3 holidays (July 4th, January 1st and December 25th. The process is kind of complex, but here we go.
1st: Create the Call Handlers:
Create a CallHandler for the Company AA
Create a CallHandler for January 1st
Create a CallHandler for July 4th
Create a CallHandler for December 25th
2nd: Create the Holiday Schedules
Create a Holiday Schedule for the Company AA CallHandler and add all the holidays here (January 1st, July 4th, and December 25th).
Create a Holiday Schedule for the January 1st CallHandler and add just the July 4th, and December 25th holidays here
Create a Holiday Schedule for the July 4th CallHandler and add just the December 25th holiday here
Create a Holiday Schedule for the   December 25th CallHandler and do not add any holdays
3rd: Create the System Schedules
Create a System Schedule for the Company AA CallHandler and associate it to the Company AA Holiday Schedule (Define your working/after hours schedule here).
Create a System Schedule for the January 1st CallHandler and associate it to the January 1st Holiday Schedule (Make it 24/7)
Create a System Schedule for the July 4th CallHandler and associate it to the July 4th Holiday Schedule (Make it 24/7)
Create a System Schedule for the December 25th CallHandler and associate it to the December 25th Holiday Schedule (Make it 24/7)
4rd: Call Handler configuration
Company AA
Go to the Company AA CallHandler, and under Active Schedule select the Company AA System Schedule.
Setup the Closed and Standard Greetings/Transfer Rules as you wish.
Go to the Holiday Greeting and select Nothing and uncheck the Play the "Record Your Message at the Tone" Prompt options under Callers Hear.
Under the After Greeting section, select Call Handler >> January 1st >> Go Directly to Greetings.
Check the Greeting Enabled with No End Date and Time option and save the configuration
January 1st
Go to the January 1st CallHandler, and under Active Schedule select the January 1st System Schedule.
Go to the Standard Greeting and setup the message that you want to play during January 1st here, if you want to transfer the call, you will need to change the Standard Call Transfer Rule as well.
Go to the Holiday Greeting and select Nothing and uncheck the Play the "Record Your Message at the Tone" Prompt options under Callers Hear.
Under the After Greeting section, select Call Handler >> July 4th >> Go Directly to Greetings.
Check the Greeting Enabled with No End Date and Time option and save the configuration
July 4th
Go to the July 4th CallHandler, and under Active Schedule select the July 4th System Schedule.
Go to the Standard Greeting and setup the message that you want to play during July 4th here, if you want to transfer the call, you will need to change the Standard Call Transfer Rule as well.
Go to the Holiday Greeting and select Nothing and uncheck the Play the "Record Your Message at the Tone" Prompt options under Callers Hear.
Under the After Greeting section, select Call Handler >> December 25th >> Go Directly to Greetings.
Check the Greeting Enabled with No End Date and Time option and save the configuration
December 25th
Go to the December 25th CallHandler, and under Active Schedule select the December 25th System Schedule.
Go to the Standard Greeting and setup the message that you want to play during December 25th here, if you want to transfer the call, you will need to change the Standard Call Transfer Rule as well.
Go to the Holiday Greeting and select Nothing and uncheck the Play the "Record Your Message at the Tone" Prompt options under Callers Hear.
Notes:
     As mentioned above, this process is complex and the best way to achieve this will be to create an excel table with the settings of every CallHandler so you can check them before implementing this in production, please note that the last Call Handler Holiday Schedule is empty, as well as the Holiday Greeting of this CallHandler since it will only play the Standard Greeting (24/7) schedule.
     The second
     The third thing you need keep in mind is that if you need to change the working hours schedule, you will do it on the main CallHandler only (Company AA), since the other system schedules are used only for holiday and during the holiday those are set to work 24/7.
Explanation:
     This implementation of distinctive holidays works because when the AA CallHandler check the holiday schedule during July 4th, it will send the the call to the holiday greeting since it is marked as a holiday on its schedule, the holiday greeting of the AA will send the call to the January 1st Call Handler; then, the January 1st CallHandler will do the same, since July 4th is marked as a holiday, it will forward the call to the Holiday Greeting which will send it to another CallHandler (July 4th). When the call gets to July 4th CallHandler it checks its schedule, since no holidays are marked on this particular CallHandler for July 4th, it will check whether it should play the Standard or Closed greeting, since this schedule was setup as 24/7, it will play the Standard Greeting of the July 4th CallHandler and stop hunting.
I hope you this helps you and feel free to shoot me with any questions you might have.
HTH
--espereir

Call Handler - Direct Transfer.

Running Unity 4.04, I'm trying to setup a call handler to be able to transfer a call to another extension without that extension having voicemail assign to it, like a Hunt Group. I've checked the yes, ring a subscriber at this extension, but Eample Admin kicks in and the call never transfers. I've changed Profile; Active Schedule to all day too. Thanks for Any Help.
Jim

I suspect you're fiddling with the wrong greeting - this absolutely does work and is a very common techique.
As a test, set the ALTERNATE greeting for the handler you're using to sling shot the call as active, set it's source to blank and set it's after greeting action to attempt transfer for the call handler you want to ring the phone. On THAT call handler, set the ALTERNATE transfer rule to active and have it set the phone to ring.
Using the alternate greeting and the alternate transfer rule like this take the most common issue here out of the equation since they over ride all other rules without question.
This absolutely works and has always worked so if you continue to get the greeting after doing this you're liking having the call routed somewhere unexepected and you'll need to open up the call viewer and the port status montior app from the tools depot and see how the call is being processed.

HUnt Pilot Forward

Hello,
I have setup a hunt pilot number for a team but they are now asking how they can forward the hunt pilot number to a mobile number if all team members are out of the office.
I am using CUCM7
Any help will be appreciated.

Hi Andrew,
I'll add another option to the good tips from Greg (+5 G-man! )
My vote is to use a phone that actually has the "Listed" Hunt DN as the
primary line. And use Call Forward All to control the forward when all line group
member's are out of the office request. Here's why;
The next set of questions/requests from the users will inevitably be as follows;
- my Mobile rings during the day for Hunt calls...I don't want that!
- we want to change the "after hours" Mobile number every week.
- Jane's Mobile was lost at the club ....can we change the Mobile #
- everyone is off sick today can we forward to another number all together.
- we just want forward the calls to voicemail this weekend cause everyone is going camping.
- we want to be able to change the forward "after hours" number remotely.
- my Mobile was ringing at 2:00AM ...how to we turn off the forwarding really late at night.
Hahahahahahaha you see where I'm going with this.
Just let the users control all these things via accessing ccmuser and changing
the Call Forward All on the Hunt DN and you won't have to manage these requests
some of which you won't be able to accomplish without this type of set up.
If the Hunt Pilot was 6000 for example, just change the Hunt Pilot to some other number like 4422
and set up 6000 on the phone. Set the Forward No Answer (internal/external) to 4422 with a RNA timer
of 1 second so whenever there is no Call Forward All set the calls will route to the Hunt group @ 4422.
And when they want to set the Call Forward all they could use the phone or ccmuser
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Call handler clarification please!?

I was talking to a friend who's pretty into cisco unity connection and he told me this ... I can configure a call handler that will take a message and then broadcast that message to a dist list (fair enough and it works) but also after that try to call a number or several numbers and will leave the VM message in their mail boxes. After which when a person picks up the VM Unity will then erase the VM from the remaining mailboxes that didn't pick up the message.
How this fits in is this ..
I have a group of people (4) and I would like our help desk to call a number and leave a message. I would then like Unity to broadcast out an email to the 4 people, then (or before I don't really care about the order of it) try to call all 4 people and leave them the voicemail message. Once the designated person has picked up the VM it would then erase it from the rest of the peoples VM and voila a half decent solution is born instead of carrying around this rediculous pager we have to carry around.
I know this might not work completely as described above, or maybe it does I'm not sure but I really need some help understanding the flow and config steps ...
Thanks,
BR

Hi Brent,
Your friend is most correct This is called Dispatch Messaging in Unity Connection;
Dispatch Messages
You can use the dispatch message feature to send a message to a distribution list (from either a call handler or interview handler). The message is configured such that only one user in the group needs to act on the message. When listening to a dispatch message, users are given the option to accept, postpone, or decline the message.
Dispatch messages are handled as follows:
•If a user chooses to accept the message, all other copies of the message are removed from the mailboxes of the other members of the distribution list, regardless of whether the other users have listened to and postponed the message.
•If a user chooses to postpone the message, it remains as an unread message in the mailbox of that user and in the mailboxes of the other members of the distribution list.
•If the user chooses to decline the message, it is removed from the mailbox of that user, but copies of the message remain as unread in the mailboxes of the other members of the distribution list.
•If there is only one copy of the dispatch message remaining, and no user has yet chosen to accept the message, the final user whose mailbox it is in must accept it. That user is not given the option to decline the message.
Dispatch messaging is useful in situations where a team is available to respond to issues, but only one member of the team needs to respond. For example, an IT department may want to set up a call handler to take messages from employees who need assistance, and then send the messages as dispatch messages to a distribution list comprised of IT department staff. All of the members of the distribution list receive a copy of each message. Team members can then decide whether to accept or decline a message; declined messages are then picked up by other team members.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#Dispatch_Messages
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Call handler pick up after hunt pilot no answer

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