Call List - Capturing the Answers

In CIC Web Client, how do we capture the answers given by the customer in the call list and get a consolidated report afterwards.

Dear Gurus,
I have a call list which needs to be used in Web CIC. There is no portal available.
If there is no Script attached, then also one needs to capture the reply by the customer as yes, no. Then a consolidated report has to be generated as the outcome of the call list.
For the case where, there is a script attached, then where does the answers get saved and how to get a consolidated report?

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    Follow us on Twitter @VZWSupport

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  • Campaing management channel telephony automatic call list

    Dear Gururs,
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    Hi,
    I had a different thread were I have found the solution and the correct understanding for this functionality.
    [You can access it here ...|CRM 2007 - Automated call lists;
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  • Call List in IC Web Client

    Hello All,
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    Hi Carl,
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  • Assign Script to Call List Business Context

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    Easiest method to achieve this is as follows.
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  • How to enhance call list to show entire list

    Hi
    In SAP standard, only calls witihin the maintained calling hours are displayed in web-ui.
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    Does someone has experience of this and know how to do that?
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    Johan

    Hi,
    In component/view CRMCMP_CLM/ClmCallListDetails you must change DO_PREPARE_OUTPUT method.
    from
    lr_Calls = lr_Call_List->get_Related_Entities( iv_Relation_Name = CL_CRM_APPL_INTLAY_CL=>Co_Rn_Active_Calls iv_Mode = CL_CRM_BOL_ENTITY=>BYPASSING_BUFFER ).
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    Hope this helps!
    Best regards,
    Caíque Escaler

  • Call List Mangement - IC Web Client

    Hi Gurus,
    We are using SAP CRM 2007. I am calling transaction : CRMD_TM_CLDIST using transaction launcher in IC Web Client with  team lead business role so that I can Split the Call List, Assign the Call List to CSRs and Activate the Call List. When I select the Call List and right click on to view the list of the commands (as of SAP GUI screen) to work the Call List Management - does not shows me any options (such as split or assign or activate). Does any body know, how to get this work?? please help me out....
    Cheers,
    Peter J.

    Hi John,
    Thank you very much for your quick reply and guidance. I know the company which used PCUI - Call List screen, unofficially I came to know that SAP responded this company back saying that, SAP does not have plans to remove this PCUI screen/code from the future upgrades...
    Once again thank you very much for your quick responses and the guidance. I will close this link...
    Cheers,
    Peter J.
    Hi John,
    2 corrections:
    1. We are using IE 8.0
    2. Transaction Code CRMD_CLMANAGMENT is not working in CRM 2007, we did the following:
    a) Add URL to the URL Repository (SM30 table = crmv_ic_ltx_url) as BSP Application. Application = CRM_BSP_FRAME and Page = Entrypoint.do
    b) Create Transaction Launcher entry  (CRMC_UI_ACTIONWZ)
    c) Crete Logical Link in (CRMC_UI_NBLINKS)
    d) Call/Add the logical link to NavBar Profile
    e) Add NavBar Profile to Business Role
    f) Activate the logical link in Business Role (if necessary)
    Cheers,
    Peter J.
    Edited by: Peter Jacks on Mar 25, 2010 9:30 AM

  • Automatic Partner Confirmation in Call List Management

    Hi guys,
    There are two possible ways to deal with Call Lists and the confirmation of accounts that are in this Call List. One is that after selecting the account and ending the call, the account will be removed from the call list. The other is, that the account will not be removed, this is done by call list profile NO_AUTO_PARTNER_CONFIRMATION.
    We are using profile NO_AUTO_PARTNER_CONFIRMATION now because it can happen that an employee selects an account from the call list without calling at all. The problem is that even those accounts stay in the list that have been completed, Interaction Record for their planned call gets status completed. This way it is impossible to get an overview of the real status of the call list.
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    Looking forward to any hints and help
    Thanks
    Nicole Lange

    Hi Nuno,
    it seems like this is going into the right direction! I copied the confirmation profile, selected both fields and assigned it to the role.
    I also went to Business Transaction Synchronization > Define Call State Mapping Profile and made the following settings:
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    I found out that in order to synchronise from transaction to call list an action profile is needed. So I used action profile CALL_LIST_SYNCHRONIZATION and added it to the transaction. However, still the same problem.
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    Thanks
    Nicole
    Edited by: Nicole Patrizia Lange on May 15, 2011 1:49 AM

  • Call Lists In IC-Web

    Hi All,
    In CRM_IC , when click on Call Lists on the navigation bar and select the Call from the Call list and go to Identify Account, I dont see the Contact Partners associated with the selected Call.
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    Krish

    Thanks for your suggestion.
    Our scenario: We create call list from Campaign not through BP call time. However, when i select call from call list and go to identify account, I only see my Sold-Party (Account). I dont see any of the associated Contact Person with that Account in the <i>Result List</i>. But if i try to search for an account in the Identify account, I can see all the assoiciated contact persons. I was wondering, is there any work around to display the contact person information in the identify account tab when we select a Call from Call list?
    I appreciate your time and guidance.
    Thanks,
    Krish

  • Call list Generation

    Hi All,
    Can any one help me to solve this issue.
    1. How the call list are generated & how it will be distributed to agents
    Thanks
    Gentila

    hey,
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    Diana Dias.
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  • Interaction Centre: Call Lists

    In order to create a call list using the BP call time, the business partner that can be used for this type of call list needs to have the role Sold-to party where calling hours need to be maintained.
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    Regards
    Míce

    Well, that's strange.
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