Call list Generation

Hi All,
Can any one help me to solve this issue.
1. How the call list are generated & how it will be distributed to agents
Thanks
Gentila

hey,
You will first have to maintain the calling hrs fo the business partners in transaction BP under the tab Control. also maintain the calling hrs for the contact presons via the relationship tab.
Once this is done you can generate the call list via transaction CRMD_CALL_LIST here you will have to maintain the followin settings.
transaction type: Pcal
BP number :
Business hrs: A calling hrs
Under call list tick generate call list
mention the responsible user and organization
and tick on activate assigned list.
now go to transaction CRMD_TM_CLDIST
Find you call list initiall it will be inactive assign your org to it and activate it.
Now create a call list profile and assign it to your Ic Web profile.
Regads,
Diana Dias.
Reward with points!!!!!!!!!!!!!

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Pedro
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Hello Experts,
we are using CRM 2007 (6.0).
I have to implement the following requirement:
When the user clicks on the button END in Interaction Center the user should come back to the CALL LIST.
Right now the the system always is getting back to IDENTIFY ACCOUNT. This is not very comfortable for the user as he or she has always make a view clicks to come back to the call list in order to call the next account (customer).
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Ps: Actually there is an action called CALLLIST:B (Call Lists:Display) but this action does not seem to work properly!
Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM

Hello Experts,
we are using CRM 2007 (6.0).
I have to implement the following requirement:
When the user clicks on the button END in Interaction Center the user should come back to the CALL LIST.
Right now the the system always is getting back to IDENTIFY ACCOUNT. This is not very comfortable for the user as he or she has always make a view clicks to come back to the call list in order to call the next account (customer).
I tried to implement the required behaviour using rule policies (Intent Driven Interaction).
I customized the following:
If
Current Event Equals Interaction ended
Then
Navigate To ( Navigation Object type:Action = "IC_BT_IHI:B" )
Now I am pretty sure that the event 'Interaction Ended' is the right one, BUT my action is not correct! The system does not jump back to the call list.
My problem is that I can't find the correct action which gets me back to the CALL LIST!
Or is there another way to implement this requirement?
I would really appreciate your help!
Thank you and kind regards,
Roman
Ps: Actually there is an action called CALLLIST:B (Call Lists:Display) but this action does not seem to work properly!
Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM
SOLUTION:
Customizing was missing:
Define Generic OP Mapping:
Flag at 'Use Link ID'
Maintain IC_CALLIST in Logical Link ID

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Call list Generation

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