Call List Management help

hi
does anyone know how i can create a Call List and then assign it to a responsble person? this responsible person can then assign an agent who will be responsible for processin the call list

hey
    To maintain the cutomizing settings for cal list amnagement you will first have to maintain the calling hrs for the business partner in the transaction BP under the tab control and for the contact person in the relationship tab in transaction BP itself.
   Once this is done u will have to generate the cal list using transaction CRMD_CALL_LIST in there use transaction PCAL specify the business partner, Responsible user and the organization along to which the user is assigned....once this is done you will have to maintain the call list in transaction CRMD_TM_CLDIST find your call list there and by default it will be inactive u will have to activate it.
Regards,
Diana Dias.
Reward with points!!!!!!!!!!!

Similar Messages

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    Deserving points shall be rewarded , Best regards,
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    Hi Jacob,
    1. The IC manager will be authorized for the generated call list through call list management.
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    Message was edited by: Javier Merino Vivar

    Thanks for your answer but this solution is not valid for our requirements. We need to assign the marketing calls from a postal code perspective for example.
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    Hi expert,
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    But then when i go to Account identification navigation link i can only see the bp confirmed. the vehicle  info of the BP are not displayed the view remains the same. normally it displays the vehicle details in the result view.
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    if i conform a bp manually from the account identification screen. the CL_ICCMP_AU_VEHISEARCH_IMPL->IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT is triggered. ( which is inside the "ICCMP_AUTO_VEHI/VEHISearch" ) which displays the required view.
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    raise event BPConfirmed and/or CPConfirmed
        IF lv_bp_confirm EQ abap_true.
          CLASS cl_crm_ic_services DEFINITION LOAD.
          CREATE OBJECT event.
          event->set_name( if_crm_ic_events_con=>gc_bpconfirmed ).
          event_srv = cl_crm_ic_services=>get_event_srv_instance( ).
          event_srv->raise( event ).
        ENDIF.
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    when i click on call list.
    thanks in advance
    chella.

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