Call list - schedule -

Hi there,
I have a couple of questions about call list:
1- Is it possible to schedule calls from transaction BP à tab u201Ccontrolu201D à u201Cbusiness hoursu201D, instead of assigning BP to calls using CRMD_TM_CLDIST?
2- Is it possible to show in web client done calls and pending calls?
3- is there a way for scheduling BPs to call directly through web client without using GUI?
Thanks in advance.
Kind regards,
Virginia

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I wish the software allowed copying without entering the edit screen... perhaps that's come.
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Pedro
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Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM

Hello Experts,
we are using CRM 2007 (6.0).
I have to implement the following requirement:
When the user clicks on the button END in Interaction Center the user should come back to the CALL LIST.
Right now the the system always is getting back to IDENTIFY ACCOUNT. This is not very comfortable for the user as he or she has always make a view clicks to come back to the call list in order to call the next account (customer).
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Navigate To ( Navigation Object type:Action = "IC_BT_IHI:B" )
Now I am pretty sure that the event 'Interaction Ended' is the right one, BUT my action is not correct! The system does not jump back to the call list.
My problem is that I can't find the correct action which gets me back to the CALL LIST!
Or is there another way to implement this requirement?
I would really appreciate your help!
Thank you and kind regards,
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Ps: Actually there is an action called CALLLIST:B (Call Lists:Display) but this action does not seem to work properly!
Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM
SOLUTION:
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Hey ViciousFerret,
It appears that you are not aware of the fact that both Rogers and Fido offer name AND number display service (although the name display feature is an add-on service) and have been offering it for many years (since 2006). Here is a link to the name display service description of each provider...
http://www.fido.ca/web/content/manageyourcalls/calldisplay&lang=en
http://www.rogers.com/business/on/en/smallbusiness/products/wireless/addons/valuepacks/
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http://www.businesswire.com/news/home/20060914005951/en/Teams-HP-Rogers-Wireless-Fido-Succeed-North
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Call list - schedule -

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