Call log tab jabber client numbers listed as other

Question about the call log for j4w
All our users have 3 numbers in their Active Directory user object
work number
home number
mobile number
when user A calls from any of these 3 numbers user B can see the users name displayed with either work, mobile or home depending on the number he is calling from.
if check the call log i can see  the name of User A and if he rang from his work number this is listed as Work but when he calls from his home number or mobile number it shows his name and then the word other (so you have no idea if he rang from his mobile or home number) but it is recognising these numbers belong to this user.
is there a configuration change i can make so it displays either the word mobile or home instead of other?
we are on CUCM 8.6.2 and CUPS 8.6.4 integrated with AD 2008r2.
Many thanks

No also when client remains up and running.
Sent from Cisco Technical Support iPhone App

Similar Messages

  • Unable to select 'Use Phone for audio calls' on Cisco Jabber Client 9.6 for Windows

    Hi,
    I have recently deployed Cisco Presence Server and integrated with Call Manager 9.1.2. I have successfully deplyed 6700 users on IM & Presence. Some of the users requested for Cisco Jabber with phone control.
    I have added CFS client on the Call Manager and associated it with the same extension numbers from their desk phones. I am currently able to make audio and video calls for these specific users. I am currently using Cisco Jabber Client 9.6 for windows. I have users both daisy chained to their desk phones and who are not. Can you please confirm if it does make any difference.
    Problem Faced -
    I am not able to use to option use phone for audio calls. The phone comes down with a cross sign on it. At the same time Cisco Jabber by default uses the client and it works as expected.
    Can you please let me know if any of you guys have faced a similar issue.
    Please let me know if you need any information regading the configuration used.
    Looking forward for your valuable comments.
    Thank you.
    Regards,
    Joseph Chirayath.

    Hi Will,
    I am attaching the screen shot for the END USER on CUCM 9.X that has been configured on Cisco Jabber.
    Please do let me know if you need any further information.
    Thank you.

  • How to look at my past call log to get last numbers

    I was wondering if anyone knows how to  view old call logs of past numbers on line , I have had a new phone and could not retrieve and numbers from my old phone due to i could not turn on to copy old numbers to my new phone. any idea's !!! ? ? ?

    You can view call logs for the last year on your online account - log in to verizonwireless.com as the account owner and you can view bills (with call details) for the previous year.

  • Can jabber client connect to external other telepresence devices?

    Hi. I have some questions about jabber environment and jabber client.
    1. When I want to use jabber on Mobile, I know it would be needed Anyconnect VPN feature of ASA.
        But, if CUCM and CUP have public IP address:ignoring security issues for test,
        Can Mobile(using celular network) device use jabber application without VPN, TURN, STUN or ICE Server?
    2. I heard CUCM interwork with VCS-Control through SIP Trunk, VCS-Control deliver data to VCS-Expressway for Exteran connection.
        If then, Can internal Jabber Desktop user call to External teleprsence deivce such as HDX8000 of Polycom?
    3. I know Jabber Mobile clients do not support video presence yet, except for I-PAD.
        So, when does Jabber client support video presence feature? I think I have waited enough.
    thank you for inconvenience reading, because of none-mother language.

    There are three Airport resets, soft, hard and factory default.  It would probably be beneficial if you tried each one in sequence.  Actually, you could jump to the factory default reset if you don't mind reconfiguring from scratch.

  • 9.0.5 crashes when I right click on an entry in call log window

    Is anyone else having this problem?  Everytime I right click on an entry in my call logs, the Jabber client crashes.

    Hi,
    This is a know issue.
    CSCub74028: TSP: Client crash on calling a  contact from call history
    Fix will be in 9.1 release (expected at the end of October).
    Thanks,
    Maqsood

  • Jabber Client CallerId displays wrong name

    Hi,
    I have a problem with the wrong name displaying in Jabber calls. This only occurs when John calls from his Jabber Client. There is always the CallerId of Sam showing up.
    Checked AD, Outlook contacts, CUCM & Webex configuration and found no errors.
    Then I generated a problem record in my Jabber for Windows client and found this in PROBLEM_FEEDBACK_Cisco_Jabber_17.49_01-08-2013\Contacts\PersonManager\PersonManagerForensics.txt:
    [1] <PersonResolver: 0D32AD90>
    Original record: <0D36E2B8>
    <Person: 0D36E370>
      <PersonRecord: 0D36E2B8> (Roster:[email protected])
      <PersonRecord: 09349160> Sam Sample (WebEx:[email protected])
      <PersonRecord: 0F10FE60> Doe, John (CallerID:+491234567890:Doe, John)
    In the other records there is only one name associated to one person. How did John number slip in here. And most interesting, how can I get rid of that entry? Where is it originated?
    Same Problem occurs at a customer site with a on premise deployment (CUPS). So it doesn't seem to be Webex related. Tried several Jabber versions from 9.1.3 to 9.2.3. Same behaviour.
    Any suggestions hints?
    Regards
    Andre

    I think I see what is going on, just not entirely sure why and how to prevent it yet.
    Look at the two records below, taken from the "PersonManagerForensics.txt" file generated once you report a problem through the Jabber application.
    That first contact is a personal contact in the users Outlook address book.
    The second contact is an employee.
    When the user calls the second contact in Jabber, the caller ID always shows up as first contact. Same thing happens if the second contact calls the user.
    The caller ID for the first contact is the same last 4 digits as the internal employees DID number. We use 4 digit dialing. Not really sure why the caller ID record for the first contact resolved to those last 4 digits of that one telephone number.
    Jabber issue....or Outlook issue???
    I'll open a TAC case.
    [2]
      Belinda Iberl (OutlookRecordSource:EF000000BC83CE4367E42B42B2EF336756A5DEA964E52100) [439-9380 OR 458-0170, 508-2938, 459-2220]
      (CallerID:2220:) [2220]
    3]
      Ryan Kooi (UDS:rkooi) [5204392220]
      (CallerID:5204392220:) [5204392220]

  • Cisco Jabber for Windows , Jabber Client for non AD PC

    Hi
    We have intalled and integrated sucessfully with CUPS and CUCM. users can able to log to Jabber client. But the Clients are not In AD(Active Directory), But the users should be able to seach contacts from AD, how can I do this using jabber-config.xml file , can you please anyone share a sample file for this requirement ?
    Regds
    $

    The deplyment guide explains how to configure he .xml file section by section, theres one dedicated to directory, have you reviewed it?? If not, that should be your first step. Its not that different from CUCM ldap integration
    Sent from Cisco Technical Support iPad App

  • BB Z10 - Call Log not functional anymore

    I no longer have a list of dialed, received or missed calls on my BB Z10. No matter what I try, the call log/list will simply not come back,.  Did any one experience this problem?  

    This might be a solution
    Overview
    When making a phone call from the BlackBerry smartphone, the call log does not show that you have made the call. Also any new incoming calls are not logged and previous calls are unable to be deleted.
    Back to top
    Cause
    The Phone Call Logs database is corrupted.
    Back to top
    Resolution
    To repair the Phone Call Logs database, please complete the following steps:
    Note: All previous phone call logs will be deleted from the BlackBerry smartphone. It is recommended that you perform a backup of your BlackBerry smartphone before continuing. Please see KB18556.
    Open BlackBerry Desktop Manager on your computer.
    Make sure the BlackBerry smartphone is connected to the computer.
    Click on Backup and Restore.
    Click on the Advanced button.
    On the right hand side under Device Databases select Phone Call Logs.
    Click the Clear button.

  • Reinstate Deleted Call Logs

    I accidentally deleted a call log.  Is there a way to reinstate the call logs so that calls made within the last few days can be viewed?

    How did you delete an entire call log?
    When you press the dial button on your 9320
    At the top of the screen you should see three tabs, the dial pad, the call log and the contacts tab.
    click on the middle Call Log tab. Is your call history there?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Losing call logs and message logs unexpectinly.

    Well to start off I've gone through numerous types of phones. I finally got the curve and haven't had any major problems until now. Last nite I got done looking on myspace and went to check my text messages and all except my emails were gone. Then I checked my call log and all the numbers were wiped out. I went to bed thinking it was a one time thing. However this morning it did it again and I don't even know if my weather alerts were delivered or not. My memory card shows I still have 1.7 space to use out of the 2.0. I'm wondering if it couldn't be my myspace since I just added it two nites ago. If anyone could help I would greatly appreciate it. I don't know where else to turn for help and I'm not that advanced with this kind of things. Thank you in advance.

    Check out the memory threads. It sounds like you are maxed out on device memory. There are several threads on this subject. I hope this points you in the right direction.

  • Solved - Call Logs stopped saving

    Hi all,
    Is there a limit of how many calls appear in the call log?  I've received calls since yesterday, but no calls appear in the call log since yesterday.
    I have reset, but no more appear.
    If there is a limit, I am happy to delete them, but if not, I don't want to waste them without reason.
    Thank you!

    Environment
    BlackBerry® smartphones
    Back to top
    Overview
    When making a phone call from the BlackBerry smartphone, the call log does not show that you have made the call. Also any new incoming calls are not logged and previous calls are unable to be deleted.
    Back to top
    Cause
    The Phone Call Logs database is corrupted.
    Back to top
    Resolution
    To repair the Phone Call Logs database, please complete the following steps:
    Note: All previous phone call logs will be deleted from the BlackBerry smartphone. It is recommended that you perform a backup of your BlackBerry smartphone before continuing. Please see KB18556.
    Open BlackBerry Desktop Manager on your computer.
    Make sure the BlackBerry smartphone is connected to the computer.
    Click on Backup and Restore.
    Click on the Advanced button.
    On the right hand side under Device Databases select Phone Call Logs.
    Click the Clear button.

  • No "call log" in Favorites button

    I just bought my centro today. The store activated it and removed all  the favorite buttons I would not use. I think they removed the call log button by mistake.
    How can I return the call log  to my favorite buttons?
    Bryan
    Post relates to: Centro (Bell)

    Do you have a blank button you want to customize, or do you want to change an existing button?
    For a blank button, tap it and change the top drop-down to Call Log.
    For an existing button, highlight it using the 5-way controller, then Menu > Record > Edit Favorites Button. Then change the top drop-down to Call Log.
    Does that work?

  • [E72 - All FW] Wrong Icon on Call Log!

    Hi, I've a Nokia E72 No-brand and I had a nokia E51 and both of these two phone seems to suffer of the same issue: the icon of the calls in call log, whatever is the type of the phone that I want to call or that has called me, is always the same: that one of the mobile phone! And this is very annoying because when there are contacts with more than one number type, it's impossible (or quite complicated and frustrating) to identify the correct number to call or that has called me (if I check the missed calls or recent calls in Call Log).
    Besides I see that this bug was corrected with the latest firmware in other phones with Symbian S60 5th edition and my question is: why don't fix this very annoying bug also in devices with Symbian S60 3rd edition (like Nokia E72)?
    I hope that Nokia can read this thread and fix this (very long standing) bug!

    These are some links I found about this problem, searching "icon call log symbian" on Google:
    http://www.allaboutsymbian.com/forum/showthread.php?t=83021
    http://www.allaboutsymbian.com/forum/showthread.php?t=62426
    this is very useful: http://talk.maemo.org/showthread.php?t=33486
    /t5/Nseries-Devices-and-S60/Will-Nokia-Fix-S60-Call-Logs-issues/td-p/442815;jsessionid=43CB6B682288F...
    /t5/Eseries-Devices-and/E72-Call-Log-different-icons-is-it-possible/m-p/604589
    /t5/Eseries-Devices-and/E51-phone-icon-BUG-in-call-log-missed-received-dialled/m-p/297898

  • S40 call log complaint

    Has anyone noticed that with recent S40 phones (eg 6600 slide, 6700), in the call log, when you have called / recieved a call from the same contact multiple times, you can only see the date/time/duration of the MOST RECENT event? In previous phones (eg 6300), you were able to see the date, time & duration of the last 5 (I think) events from that one contact. Annoying much?
    This should be changed, sometimes you need to know previous dates/time and call durations of people you have spoken to or tried to call!!

    This is my Email to Nokia:
    i have problem with call log please check:
    /t5/Phones/S40-call-log-complaint/m-p/574703
    call log is very important to me and other users too. i updated to v10.60 still same problem.
    why there is too much philosophy in call log with arrows. if nokia try to make it like its symbians system please don't.
    if nokia not fix this issue in the next update. me and my staff going to leave nokia forever. we used to have nokia 6233 and have no problem with it at all.
    Regards,
    Phone model:6700_classic
    They reply to me this:
    Dear Rich,
    Thank you for emailing Nokia Careline.
    With regards to your inquiry, we would like to thank you for bringing this to our attention and rest assured, we will definitely update the responsible team about your concerns on this matter. We welcome all your suggestions and valuable feedback.
    Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 800-844-1457, between 9am and 6pm (local time), Saturdays to Thursdays. For online assistance, please visithttp://www.nokia.com/mea/contactus.
    “ Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”
    Register with Nokia Connections and you will receive a bimonthly fun newsletter about the latest products and events. Click below to register.
    http://mea.nokia.com/nokiaconnections
    Kind regards,
    Ashraf O.K
    Nokia Careline
    Nokia Middle East & Africa
    Hope they fix this problem in the next update

  • A list of supported Android Phones for Cisco Jabber Client.

    Hi there,
    I opened a discussion before about the Cisco Jabber Client for Android phones.
    This product from Cisco is only official support bij a several mobile Android telephones. (very poor)
    As everyone knows is that the mobile market is continious in development. Since a half year the official support phone list is still the same, but a lot of new Adroid phones are now on the market.
    It's even so worse that some of the Cisco supported phones, are not available anymore in the market.
    - Samsung Galaxy S2 becomes a Samsung Galaxy S3
    - Samsung Galaxy TAB is still there
    - Samsung Galaxy S (are not available anymore) The S1 or S Plus are now becoming the Samsung Galaxy S Advanced.
    At what are the alternatives?
    Still the list on the documentation is out-dated.
    See:
    Samsung Galaxy S International (GT-I9000) with Android operating system (OS) Version 2.2.1 or 2.3
    Samsung Galaxy Tab International (GT-P1000) with Android 2.2.1 or 2.3
    Samsung Galaxy S II (AT&T) with Android 2.3
    To use Cisco Jabber for Android on the Samsung Galaxy S device, it is important that you upgrade your handset OS to Android Version 2.2.1 or 2.3. See the manufacturer/carrier site for more information about how to update the OS on your device. Minor voice quality issues may be experienced depending on the device used.
    So hopefully Cisco is still working on the Cisco Jabber solution, and a lot of mobile Android phones will be supported so the road to success will be open.
    Hopefully someone can help me to list of tested and supported phones (Official bij Cisco)
    Kind regards,
    Edgar

    The official list of tested Android phones is what you've already discovered.  With the next release of Cisco Jabber for Android, I'm sure it will be updated.
    While the official list of what we tested is short, the client will work on many Android devices and TAC will provide support if you run into technical issues; provided the issue is with the Cisco Jabber client itself, and not with the OS of the manufacturer.
    If there is a specific Android phone you are looking to have officially tested by Cisco, PM me with that information and I'll work with you to see what we can do to get it added.

Maybe you are looking for