Call Logs in Verizon Pearl

I have the Verizon Pearl 8130 and although I have selected to save all phone calls in a list for 30 days, they get deleted within hours from the meesage/log list. I called Verizon and they said it is a RIM problem and they have no solution. Anybody have the same problem or any other suggestions? Thanks

Your phone is low on internal memory. Most common cause is you've had some fun with the camera I bet. You've likely filled up the internal memory, and as a consequence the BlackBerry deletes Call Logs, SMS messages then old email to free space. Please reference the following document:
Call and SMS logs disappear when BlackBerry smartphone is low on memory
Its also recommended that you get a Micro-SD card for media storage.

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OUTGOING CALL LOG

HOW DO U FIND UR OUTGOING CALL LOG ON VERIZON.COM, IM TRYING TO LOOK AT MY HOME PHONE OUTGOING CALL LOG

I've been nagging Verizon on this one alot. If you have one of the international long distance plans, you get 300 or 500 minutes of international long distance, then any time over this allotment is billed by the minute. The problem is that you have NO WAY of knowing how many minutes you have used, until the bill comes at the end of the month.
I've had customer support say:
- You need to track the time yourself - we suggest a stop watch.
- I get several calls a month about this , but we don't have an answer.
- We are trying to resolve this issue.
- You don't need to know how many minutes you used. (They indirectly imply this)
- We can see how many minutes you used, but can only tell you to resolve a fraud alert issue regarding unusual long distance activity. (This bugs me as much as suggesting I use a stop watch)
- If you switch to the more expensive 500 minute plan, you won't have to worry as much.
Call assistant would be the logical place to put outgoing calls, with international plan minute totals, but what do I, a customer, know.
CM
Message Edited by ComposMentis on 05-18-2009 07:26 AM
Message Edited by ComposMentis on 05-18-2009 07:27 AM
Message Edited by ComposMentis on 05-18-2009 07:42 AM

Help! My blkbry Pearl 8100 is deleting my emails and call log...

Can anyone help me with this issue? I've read that this is a very common problem with the Pearl. My emails and call log will be erased in a day, an hour, or even a few seconds after having received a message. I don't know what to do. I've tried erasing some things to free up memory, which was someone else's solution in another forum. I've taken the battery out for at least 5 minutes, not sure what this can do.
Any help would be greatly appreciated!
Thanks.

with the phone take the battery out for about 30 seconds and put back in the phone will boot its self up that should recover some memory for you. you can also hold the alt key down and type LG LG and you can clear that history out to free up more memory and if you have any thing like games that you don't use or want get rid of them.
Jerry

Verizon Cloud - texts and call log

I have a Samsung Galaxy S5 and an HTC One. I can back up photos, videos, contacts and other documents onto Verizon Cloud, but I don't see my texts or call log. Are these phones not compatible with the cloud for texts and calls?

Text and call logs do not have 'views' like photos, videos and music, it is a backup & restore only function. You could try restoring them if you want to see them using the Restore function under tools but that will download it to your device again, most likely putting back some calls/text messages you have deleted so you would have to delete again.
If it is saying it backed up that many calls/txts, you probably won't know for sure until you try to restore it to a phone (new or current).

Blackberry pearl - losing e-mail, call logs, etc

I've had my blackberry for about a year, starting this week, my e-mail is deleting every 24 hours - even though e-mail settings request to hold e-mail for 15 days. I have these settings for both work and home e-mail.
I also have "missed calls" set to show up on my message list, but missed calls are not showing here. When I have my phone list view set up as "call log," the calls do not log, so I have had to revert to "most recent" but occassionally losing this list as well.
I have done things like turn the phone off, take the battery out and put it back in, but cannot get the call log to work, and cannot get e-mail to hold more than 24 hours of messages.
At this point, the only thing I can think of is buying a new battery? The one I have appears to charge fine, I have checked and double checked all of my settings.
any other ideas/suggestions?
Thanks
Jenny

cathy, a Media card installed, alone, will not solve the problem.
You must still remove items from the device memory and manage the memory on the device proactively, or it could happen again.
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Pearl 8130 "Call Log" Auto-Erase ??

i have my set up in "Call Logs" as Call log and the y erase by itself i dont know how and when ...sometimes i just pick up my phone to make a call and i go to my call log and theirs nothing...i dont get it

This is typically caused by the device having a low amount of memory. Check the following link for more information on maintaining the BlackBerry memory:
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

8130 Pearl - Call Log & Messages disappearing!

I have had this phone for about a year, and this problem happens on and off, and I am finally sick of it. Texts, incoming.outgoing calls, email messages, even Facebook notifications on the FB app are all disappearing. The call log will disappear literally seconds after I make or receive a call. Same with emails and texts. What is casuing this and please please help me fix it!!!
Solved!
Go to Solution.

That's a pretty common question asked and answered here on this site:
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Outgoing call log shows calls from my own number to the same number

Every so often, I pick up the phone to dial out and get a fast busy tone. I hang up, wait a few seconds, and try again, and I have dial tone and can dial out.
I have not noticed any pattern or timeframes when this occurs.
When looking at my online call log, I see calls at very random and arbitrary times of the day in the Outgoing column from my own number and TO the same number. ALWAYS after that there is an entry that the call went to voice mail. There is never an actual voice mail message, of course; I guess it hangs up before VM detects a valid message.
There appears to be an entry like this every single day, but, again, at very different times and with no discernible pattern.
Why is my own phone number trying to dial out to itself and at various times of day and night?

Having the same issue. Calls being made FROM my Maryland home landline TO a Virginia number.
I tried calling the number from my office phone, but it goes straight to an unoccupied voicemail.
When I first called about it, the Verizon representative also reassured me there was no charge for these calls, but that is not the issue. The issue is that someone or some machine has access to my home landline and it is making these calls. She was pretty insistent that it must be someone in my home, but much like others have stated, the records show that calls are made when no one is home, or when we are all home watching TV in the living room. We have one phone in the kitchen, so there are no secret calls being made. And certainly not 20+ times a month.
The first representative transferred me to another tech. At first, the new tech dismissed the idea that there could be cross-wiring (what the first tech suggested) because it's over the internet. There are no physical wires to cross.
The tech eventually ran a test and determined there was a "short bound in the wiring," so she said she was going to "reboot the ONC." I don't know what any of that means.
The test came back successful, and she was able to block the number (inbound and outbound).
I told both techs that this problem is not unique to my account; that there are several people on Verizon forums reporting the same issue.
She was not able to explain why, so we are no closer to figuring this out.
All I can recommend is calling Verizon tech support and having the number blocked. We'll see what happens with the next bill.
Also, if it's worth typing out, make sure you're reviewing your bills from Verizon. I've had to call at least five times in the 4.5 months about one thing or another.

My i phone 4 i want call log detail minimum one month stor , now onle 2-3 days receord possible so hot to increse memory , other wise which add i use please halp me , thanks

hello i like i phone but two think i want must call two way recording , and call log memory more now only call log 2-3 days receord have memrory , samsung have all most month log detail , resanty detail means , please halp me how to increse resant log detail increse memory ,
kamlesh
<Email Edited By Host>

NO LUCK!!
THANKS SO MUCH FOR TRYING TO HELP!
I ASKED ONE OF THE MANY EMPLOYEES @ VERIZON IF THEY HAD MUCH TROUBLE OUT OF THIS PHONE HE SAID NO NOT AT ALL!!!! I REALLY JUST WANT A PHONE THAT WORKS I HAVE BEEN A VERIZON CUSTOMER FOR A LONG TIME NOW. THIS IS BY FAR THE WORST PHONE & SERVICE I HAVE EVERY RECEIVED FROM THEM. I GUESS THE SERVICE IS GOOD WHEN YOU DON'T NEED THEM. NOW THAT I NEED THEM I HATE THEM ! NO HELP FROM THEM @ ALL. I WISH THEY COULD JUST FIX IT OR LET ME PAY THE DIFFERANCE FOR A NEW PHONE . IAM NOT ASKING FOR ANYTHING FREE. I JUST WANT WHAT I PAID FOR!!!!!! I SHOULD HAVE REPLACED IT WITH IN THE 1ST MONTH WHEN IT ALL STARTED BUT HATED TO TAKE IT BACK IF IT WAS SOMETHING I WAS DOING WRONG ! I FEEL I HAVE SUFFERED ENOUGH!!!!!!!!!!!!!
VERY MAD @ VERIZON , 1ST TIME I WOULD SEND PEOPLE AWAY FROM THEM , MY HUSBAND HAS IPHONE WITH AT&T , HE TRIED TO GET ME TO MOVE TO THEM .I WISH I WOULD HAVE NOW!! I CAN'T THINK OF ANYTIME I GOT SERVICE COVERAGE & HE DIDN'T . SO IS IT THE PHONE OR JUST BAD SERVICE ????? IF THEY WOULD LET ME OUT OF MY CONTRACT I WOULD LEAVE NOW ....

C2-01 Call log & Call cost feature is missing...

Recently i updated nokia c2-01 with new firmware version 11.10, no problem occur..
but in dial call log there is no call summary feature in NOKIA C2-01, there is only latest call duration option, but no call history option, and no call cost feature & call management as compared to other nokia phone, just like NOKIA 1209...
one problem is also occur , when i play any music from media player, during play i open any msg or apply any new theme my phone is restart...
If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
Don't forget if your problem is solved to press the "Accept as Solution" button.

There is a long thread on this at another forum..
http://www.dslreports.com/forum/r23501543-IMG-Caller-ID-on-in-New-York
It is normal for the box to start showing the option before it's actually live.
You won't need any service call or change of equipment. it will just start working when it's live.
From that thread some areas of NY have it. Verizon doesn't announce schedules on anything too much so you are highly unlikely to get an answer to "when".

Deleting texts and call log

i have had my bb pearl 8100 for about 8 months and until now it's been great. the past few days it's been automatically deleting my texts and mms as well as my call log. i removed the battery for a few minutes to hopefully reset it. i also double checked the settings and selected remove/delete "never."
has anyone else had this problem? any solutions?
thanks!!
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Your timing is excellent! I just did a search for this for another user on a different area of this forum. Here's what I found:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB14213&slic...
Hope it helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Call Log Disappearing

Recently, my Pearl 8130 has been automatically clearing out my call log for me. This is not doing me a favor. I can't seem to fing any preference settings specifically for the call log that might address this. What am I missing? Anyone run into this before?

You're facing memory constraints in your device. Perform the following steps -
Give a soft reset by removing the battery for 30sec.
Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
If you stored your picture in device memory them move them to your media card
Check the below Knowledge Bases -
Call and SMS logs disappear when BlackBerry smartphone is low on memory
Email messages are deleted from the BlackBerry device
tanzim
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No calls in call log, or voice mail online (but can be accessed via phone).

I had Fios internet and digital voice installed on February 14th 2012. I've set up all the voice mail functions and can access them via the phone. Voicemails left an laso be played back via the phone. However none of this information is being replicated online via the website. Voicemails are always empty, and the call logs show no record of any calls being made.
Is there anything else thatneeds to be set up?
Thank you.

No there is nothing else you need to do to setup the service. We need to check that your username is syncing to the account correctly. I have sent you a private message to get more information.
Anthony_VZ
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Is there any way to salvage contact info, media and call logs from an account that is currently suspended

Is there any way to salvage contact info, media and call logs from an account that is currently suspended

Hello screamer666.
I definitely understand wanting to maintain your information. If you have suspended your account, you are still able to access your My Verizon online account to review contacts saved with Backup Assistant or media and call logs saved with Verizon Cloud. Are you having trouble accessing your account?
AndreaS_VZW
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Call log question

There are a number of calls that I would like to be able to document that just say "UNAVAILABLE" in the "Call From" column in the Verizon Digital Voice call log available on the web site. If I hover my mouse pointer over the call, it displays the number in a little balloon. Is there any way to get it to always display the number of the incoming call? I would also like to be able to export the log to a format that can be imported into a spreadsheet/database or even just into a plain text file.

Multiple calls with a particular contact are listed individually by selecting the right facing arrow.
This cannot be changed.

Call Logs in Verizon Pearl

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