Call Manager Express B-ACD with Call Manager 5 or 6

Can I use the Call Manager Express B-ACD with Call Manager 5 or 6, because there is no autoattendant in CCM 5 or CCM 6

Hi Zohaib,
With CCM (all versions), they do ship with a "stripped down" version of IPCC/CRA which is where the actual AA is built. But this is not really an "on box" solution :( You will need a seperate MCS box to install IPCC on and then integrate with CCM via jtapi. Here is a clip and link for CCM 5.x and a link for 6.x which is a rather large PDF which I am having trouble downloading today;
Cisco CallManager AutoAttendant
Cisco CallManager AutoAttendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
Cisco CallManager AutoAttendant comes bundled with Cisco CallManager on the Cisco CallManager 5 agent IPCC Express bundle.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a0080531888.html#wp1026233
Check out the 6.1 Features and Services Guide here;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Hope this helps!
Rob

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