Call Monitoring

I have found several NetPro postings that indicate CUCM 6.1 will support call monitoring. I have found a few Cisco documents that provide an overview of the technology and provide a diagram.
Can anyone point me to any documentation explaining how to actually enable and configure this feature?
Thanks in advance for any help.

Hi,
To take advantage of the Call Monitoring feature, you are going to need to integrate CUCM with another application that uses CTI and/or JTAPI/TSP. In short you can monitor calls if you have IPCC integrated with CUCM.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html#wp1054119\
Thanks,

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I have a client that is running CCX 7.0.1(SR5) with CUCM 7.1.3 and has issue on call monitoring for half of the agents. Some of these agents have the same pc and phone type with pretty much the same setting (have not verified device driver level on NIC). But some can monitored and some can't. Have anyone experienced this similar issue and how to correct them.
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Dat Pham

Hello!
This troubleshooting Documentation:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml
There's also a link with the Intel hálókártyákon need to set things 1-2:
http://www.intel.com/support/network/sb/cs-005897.htm
This is all monitored Agenten, both the supervisor should be stopped!
And should be adjusted, as follows, if you have Windows 2000 machine (this is, if I remember correctly):
http://support.microsoft.com/?kbid=233203
Then you should try to belehallgatást the "modified" agente.
I met a case where the onboard sound card but had not gone so throw a separate card in the machine.

What Happened 2 the Call Monitor

Hello Other Sykpe Users-- What happened 2 the call monitor that used 2 let U know exactly how much credit U have left while U R talking. With the new system, I have been cut off 3 times without any warning--I don't like the new system. Do I have a choice so that I can use the call monitor??? Please help with this subject. I could not find any such question on the public board. Thanks for UR help. JCP

Hello Claudius--thank U for this suggestion. I am aware of auto credit; however, I found the previous model much more useful 2 me than the current one. Unfortunately, my relatives do not have access 2 SKYPE & therefore, I have 2 call their cellphones. I even tried a subscription, but with that method, if U use up UR credit U have 2 wait until 30 days has passed 2 renew the sub-scription. In the meantime, U have 2 pay full price 2 get as-U-go credit. All this dilema could B solved if SKYPE would just return 2 the previous format. Perhaps this post will encourage other users 2 start a thread requesting that SKYPE reverse this part of the new format. Again, thanks 4 UR suggestion--at least I found out that I do understand how the system works. I just don't like the current format; therefore, I will revert 2 using calling cards which R much cheaper as long as I use the full amount all at once. JCP

Call Monitoring on UCCX 5.0

Our Agents ACD line appears on the 2nd button on the phone device and the Agents Primary Line on the 1st button. When the agent uses their Primary Line, call monitoring will pick up their conversation. Is there a way to disable the monitoring of the Primary Line? We only want to monitor the ACD line.

There is not with the built-in CSD recording. Alternatively you could use QM or third-party recording product which relies on the CUCM BiB recording functionality. In that scenario you can apply a monitoring CSS to the supervisor's phone which does not give them access to the agent's non-ACD line.

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Skype calls can't be monitored by any third party user, unless there are viruses/malware/spyware or similar elements in your computer, or in the computer of the people you are talking with.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
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Cisco call monitoring feature

My client requests that she has to monitor her presidents extension from her phone to whom he is talking to even after the call picked up/Transfer to him.
Presidents extension has been configured in her line2 of her extn.
Her phone type is cisco 7960.
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Disable "Privacy" on the device.
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Hello,
I've worked with desktop-side monitoring and recording on various versions fo CUCCX in the past and have come to the point where this particular solution is not practicle anymore (we would need cordinate with the desktop group to install Cisco-approved NICs, and yes I am aware that there is a workaround but it doesn't work on NICs that do not support promiscuous mode.)
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Hi
In my experience the 'lack of support for promiscuous mode' NICs is vastly overstated. I've not come accross a single NIC that doesn't work. I suspect that document was written back when NICs were based on valves or something.
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Aaron

CUBE SIP Call Monitoring

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CallManager/Voip call monitoring tool?

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Thanks for your input

Hi,
There is a great tool from Prognosis - Integrated Research. They have an assessment product and they have a monitoring product for ongoing management.
http://www.prognosis.com/Products_and_Solutions/IP_telephony_monitoring/VoIP_network_assessment/page__1395.aspx
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http://www.flukenetworks.com/us/Solutions/Handheld+Network+Testers/Products.htm
Fluke also has other full network management tools with voice in mind.
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Tim.

IDOC no. for outbound JIT calls

Hi,
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Thanks,
Gauri

Hello,
There is one transaction code BDM2 which is the link between the INBOUND IDOC and the OUTBOUND IDOC
I never used this transaction, but try
OR as an alternative
There is a Function module SREL_GET_NEXT_NEIGHBOR
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I hope this will solve your requirement.
regards,
santosh

Monitor a item in portal

How can l run or attach a built in report from Oracle portal. A report telling me how many time a item as been view?
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Hi,
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Hi there,
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Thanks.
Regards,
Ysana

You don't say if this is UCCX or Enterprise
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I got error in loading the data.
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I will update that datapackage 'manually' in the detail tab of the monitor screen.
Like that , i have 15-error datapackage and i modified them . Then how can i update all 15-datapackages at a time in parallel ????
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bye
rizwan

hi Rizwan,
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rsa1->psa->locate your psa, and right click,
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Call Monitoring

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