Call/Network Quality Android

Question

Background. I had a basic phone and an android tablet. I upgraded the phone to a Galaxy III. I liked the android OS and the data plan and networking of the phone seemed to work fine. The very first call I made with the phone had voice quality problems. We chalked it up to loud city street. That phone never did work well in a voice call, often having to repeat myself and often having dropped calls. I returned the phone. There were some complications but Ireplaced the phone with a motorola razr hd. Still had poor voice quality. I tried to take that phone back. They sent me to tech support, and promised to make everything right. Same problems. I tried everything I could imagine to fix the problem myself. I started turning the mobile data service off before  I would make a call . Unfortunately you can't turn the data service off when someone calls you and you are on the phone. This did seem to help a little bit with the dropped calls but the voice quality was the same. I also turned encryption off. What helped the most was to sit absolutely still. Don't touch my hair, don't move my hands, don't move my head, just sit as still as possible. But even with that, the call quality would degrade over time, become hard to understand, and then quite possibley drop. I went back to verizon and bought another basic pay as you go phone. That phone works fine. Sitting in the same location in my home, the people I reg ualarly talk to immediately recognized the call quality as being better and more  natuaral. Its the same network. Its the same company. I called tech support and explained all that. He did some things and told me everything was fixed. WHile he was telling me, it sounded like he had a mouth full of gravel and I couldn't understand him anymore. To date. two different android phones. two different sims. Lots of wasted time. I return to a basic phone and everything works fine.
What can I do. Iwould try just about anything. I  would buy a new codec aftermarket. I guess I would buy a new device, I don't really want an IPhone. I am paying for unlimited minutes that I can't use. I am also considering other carriers. Forget about the cost, how can I go from where I am at to something that works. How can I tell if it is the device or the network?

Answer 1

zip 70117. i bought another verizon pay as you go phone and it works fine. its not me that is getting upset, its the people i receive calls from with the android smart phone that are complaining. its no fun to have a conversation when you cant understand each other and have to repeat yourself. when i bought this new phone they immediately noticed the difference in quality and clarity! >Number deleted< is its number. i have not found a location from which i can place a call from the android and experience an acceptable call quality. when working with tech support the phone has been restarted without a significant change but i havent been restarting daily.
Message was edited by: Verizon Moderator