Call Pickup Configuration fnc=blf+sd+cp

Hello there,
We recently setup a new business and have setup four Cisco SPA525G2 IP phones. We are using a hosted PBX service and SIP accounts for our VOIP service.
I have aproblem getting call pickup to work. In the Line Key extended function i have the following string:
fnc=blf+sd+cp;sub=1640000@$PROXY;ext=164000@$PROXY;nme=Bob
the blf and speed dial functions work well but the call pickup does not work. when i press the line key to pickup and incoming call on another extension i get this message "Invalid call: Bob **1640000"
Can someone please throw somw light on this issue?
Thanks in advance

I have upgraded firmware to 7.5.4
String i am using now is:
fnc=sd+blf+cp;sub=1640000@$proxy;usr=1640000@$Proxy
Still no luck, when i press the line key to pickup the call i get:
Line 1 Forbidden to:*08
*08 being the Att Console call pickup code (on both phones)

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In configuring BLF do I need to declare a station name ? The name should be only one at the entire network or could double if the ext/ usr is different ?
c. Enter the following string in the Extended Function field:
fnc=blf+cp;sub=Stephanie@$PROXY;ext=300@$PROXY
Using the following syntax:
fnc=type;sub=stationname@$PROXY;ext=extension#@$PROXY
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- ext or usr: extension or user (the usr and ext keywords are
interchangeable)
Thanks in advance !
Regards

Hi Jerry,
The second button option is the only way I can see this working because the BLF feature is only meant to monitor Busy/Idle Directed call park slots and does not have the access prefix assigned. For example;
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When User A tries to retrieve the call by pressing the same button they originally used they are really dialling 88 again and thus get the"call park slot unavailable" message.
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Please remember to rate helpful posts....

"Temp Fail" with BLF Speed Dial + Call Pickup

Good day All,
I am running CUCM version 8.6.2 and many IP Phones 7962G.
I have a Manager configured with extension 1001 and his PA with extension 1002. Both extensions are configured in the same Call Pickup Group.
On the PA IP Phone, the second button is configured as a BLF Speed Dial with Call Pickup for the Manager.
When someone calls the Manager, she can see that the Manager Line is ringing but when she press the button in order to pick up that calls, she hear a busy tone and the IP Phone display a message that says "Temp Fail". I have checked every thing on both IP Phones and all seems to be correct. Am I missing something may be?
When I changed the Manager Line from 1001 to 1003, in the same Call Pickup Group, thats works fine. She is able to pick up calls for 1003. But on the CUCM Server, there is no such difference between extension 1001 and 1003.
Please advise.
Warm regards,
J. Kabundi.

Which PickUp group they belong doesn't matter, don't need to be the same for the BLF PickUp Feature.
But if they are in the same group as you mentioned: Can the pickup via the normal PickUp Softkey?
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nope, that's it
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http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscpickg.html#wp1056555
HTH
java
if this helps, please rate

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http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fscpickg.html

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does anyone know how to configure a key on an ip phone for a directed call pickup? i am looking for a one button operation that will do directed call pickup ext XXX.

Check out these resources:
https://supportforums.cisco.com/docs/DOC-9591#What_does_the_Gpickup_softkey_do_
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Hi Mark,
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From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
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CSCsb42763
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Issue:
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Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
1st Found-In
4.1(3)
4.1(2)
Fixed-In
4.2(0.35)
4.2(0.841)
4.2(1.15)
4.1(3)SR2
4.1(3)ES30
4.1(3)ES29
4.1(3)ES20
4.1(2)ES43.1
5.0(2.1000.3)
5.0(2.50.17)
5.0(1.99.33)
5.0(1.50.224)
5.0(1.20.84)
5.0(0.319)
4.2(1.2)
4.2(0.750)
4.2(0.24)
I did se this one Post from John regarding CCM 5.1.X,
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddea7c/10#selected_message
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Roadmap questions cannot be discussed here, either post this question on a partner forum, or reach your AM for this.

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Hi,
In CUPC server health it is showing error in Video Desk phone - as CDP uable to detect IP Phone.
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Calling a Configuration Entry Point from a C# code module

Hi,
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I have a custom process model which creates some configuration entry points.
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Hi James,
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Need to call a configuration dynamically in SAP CRM 2007

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Points, Guaranteed.
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HI
I have a strange problem concerning group call pickup in lync 2013.the pickup calls on snom 710 having only a second delay, but in lync client it having about 5-7 second
Anybody out there having similar problems with call pickup Groups?

Hi,
Did you meet any other call delay when you using Lync?
As the issue happen for Lync desktop client, it can be performance issue. Please check if there is any error message from FE Server when the issue happen.
Also please check if you have updated Lync Server to the latest version, if not, update it and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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We recently migrated our old phone system to Cisco IP Telephony and just getting used to UCM. Don't know if this is the correct place to ask, but here is my question to ask. I have two users that are in a call pickup group. (Secretary and Director) The secretary wants to be able to pickup the Directors line if she's not available, but the Director does not want to receive any calls from the Secretary. The director has no means of answering the main line for any reason and kind of have a conflict with doing this thru call pickup. How can I accomplish this? Any suggestions are greatly appreciated. Thanks.

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I hope I understood your question correctly.
"The secretary wants to be able to pickup the Directors line if she's not available, but the Director does not want to receive any calls from the Secretary."
HTH,
If this helps, please rate.

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Hi
Noticed an issue where when using Call Park Function with users you receive one way audio when answering the call
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Hi,
Please install latest update for Lync Server 2010 and 2013.
http://technet.microsoft.com/en-us/lync/dn146015.aspx
If the issue persists, please enable logging tool on Front end and Mediation server to get trace for troubleshooting.
http://blog.schertz.name/2011/06/using-the-lync-logging-tool/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Kent Huang
TechNet Community Support

CME Call Pickup Sample

I need to create a new call pickup group and need assistance.
Does anyone have a sample config for setting up a call pickup group?
Thanks

Yes we have 15 devices and we are ruinning 6.1 software and we can only get 9 devices to register at any one time!
I've also tried to get the Multicasting part working using an ephone-dn, with the feed ip cmd as follows;
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name paging zone 1
feed ip 239.1.1.100 port 8560
This does not work, I have multicast working on the network so far with paging-dn's and MOH working fine!
Lee
PS. Please let us know how your TAC case works out!!

Call Pickup Configuration fnc=blf+sd+cp

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