Call Recording/Monitoring in UCCX7

Hello, we are getting ready to upgrade to CUCM 7.1 and UCCX 7.0 and I have a question. Does call recording and monitoring work the same in this version as it does in version 4.1. We are in a Citrix environment and currently use spanning to get the voice traffic.
From what I've read, it appears to work the same in 7, but I just wanted to double check.
Thanks!

Hi,
Yes, you can use Rspan Monitoring in the UCCX 7.0 it will work and configured in the same way as it is in UCCX 4.0
Regards,
Tere.
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Similar Messages

Disable G722 Advertisement for Call Recording/Monitoring

I'm troublshooting some call recording/monitoring issues and have come across many steps that reference disabling the "Advertise G.722 codec" in Enterprise Parameters for call manager.
Contact Center itself can only operate in G711 or G729 and I've validated when agents are on a call with their UCCX extension that they are using the G711 codec. Since UCCX cannot operate at G722 and my agents are taking calls are using G711, what is the reason why the G722 codec advertisement needs to be disabled?
Thanks.

Hi Paul,
It's not the G722 to UCCX that you need to worry about, because the IP Phone will negotiate G711 and not G722. Both parties have to support it in order for it to be used. An example of this is an IP Phone calling a UCCX trigger and interacting with a script.
However, it's the internal calls to Agents that you need to worry about. An example of this is an internal employee calling the Help Desk and speaking to an Agent. At this point, the two IP Phones will negotiate G722 and when the UCCX system tries to monitor or record that conversation, it cannot.
UCCX can only mon/rec G729 or G711. Therefore, if you didn't care about UCCX based mon/rec, then leave G722 enabled. It doesn't break your UCCX as a whole, it only prevents you from mon/rec those specific calls. Calls inbound from the PSTN would likely be G711, and would still work for mon/rec.
Does that make sense?
Anthony Holloway
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EDIT: Added some more clarity.

Silent Monitor and Call record with voice vlan

We are pretty new to CCX, and want to get silent monitor and call recording working. I've read a bunch of troubleshooting docs, and a bunch of the discussions here, but I am still unable to get it to work the way that I want.
Heres the setup. The phones are all set to the recommended settings, and the agent pc is plugged into the phone. The data vlan is 111 and the voice vlan is 222. When I run the nicq prog on the agent pc, it can not find the phone, but I can enter the ip in , and it sees the phone. The supervisor laptop can not monitor or record.
If I change the voice vlan to 111, nicq still can not find the phone, but the supervisor can record and monitor with no problem. Is is an issue with 802.1q and perhaps my nics do not support it?
CCX Ver:
8.5.1.11004-25

Hi
It could be, but it's pretty rare.
Have you enabled 'PC Port Voice VLAN Access' and 'SPAN to PC Port' on the phone?
Have you tried alternate PCs/laptops on the back of that phone?
Aaron

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Call Recording Using JTAPI

Hi,
I want to do call recording (incomming & outgoing)using JTAPI in CUAE.
Has anyone developed any call recording application using JTAPI in CUAE.
Regards
Pranjol

AFAIK CUAE is not a prerequisite to develop JTAPI-based recording apps.
For examples, this solution: http://www.zoomint.com/en/zoom-callrec-cisco-ip-telephony-contact-center-call-recording.html utilize JTAPI to monitor and record calls at specified endpoints.

Contact Center Call recording

what is the differences between
call recording using the Call recoding lic. under the premium or the Enhanced licenses
use a mediasense server for the recording

The builtin recording and monitoring features are manually triggered* by a supervisor in CSD on a call-by-call basis. Recording is done through CAD or the server directly if you can get all agent phones into a single SPAN/RSPAN session. The server will only retain them for seven days, though a supervisor can extend that to 30 and the server has a quota of 2.6Gb total storage for them which cannot be increased. You must manually export anything you wish to keep.
MediaSense on the other hand is the opposite to nearly all of the above points. It uses the phone's Built-in Bridge or a Cisco voice gateway directly to have audio forwarded to it (no SPAN required). It is automatic and can record 100% of calls. It can retain recordings essentially as long as you have storage. The unique thing about MS is that Cisco hasn't been willing to compete directly with any of the established market players. As such, MS is positioned more as a middleware that is for another product to integrate with. The idea is that MS offloads all of the capture effort so the user-facing product can focus on features. Cisco has bent the rule slightly by included a *very* basic Search and Play widget.
At the end of the day if the built-in feature doesn't meet your requirements you should be looking for a recording vendor. During the solution design you need to ask if MS completes the solution by doing the audio capture.
* It is possible to build a CAD workflow that manually triggers the recording automatically for each call. This does not scale well because the server will not delete old recordings to make room for new ones if the quota is reached. It will just stop recording. Also, CAD's days are numbered.
Please remember to rate helpful responses and identify helpful or correct answers.

Call recorder for iphone 5s

i am having a iphone 5s which i am looking for a call recording app for voice calls..

There are many call recording apps (for example, we are developers of such apps ). However, as KiltedTim says, such apps are not tied into the core dialing feature of iPhone but are implemented through one of the two ways:
1 - VoIP based recording: the app will use your internet connection to connect your phone to the app's server, which in turn will connect you to the recipient phone. It's convenient to use but you must use the app's dialer to make the phone call so only outgoing calls are supported.
2 - Conference call (3-way call) recorders: the idea is making a conference call with 3 'participants' - you, the person you want to record, and another phone number that actually makes the recording. This phone number is provided and managed by the app. This method supports recording of both incoming and outgoing calls but it's a bit uncomfortable to make the merging of the call with all the participants.
Regarding the legal issue, each country/state has its own set of rules for phone recording. In some countries a single participant consent is enough, some countries require both participants, some have different rules for recordings that are shared vs private recordings. Our apps include a feature to play 'beep' sound every minute, to inform the other party that the call is recorded. You can use it or disable it as required by the law in your country/state.
My company have two apps - 'Call Recorder - IntCall' is based on VoIP and CallRec Lite - Record Phone Calls is based on conference calls. You can find a comparison of both apps here - although it's a comparison of our apps most of the sections are relevant for all apps that are based on those two methods so you can learn a bit more about the pros and cons of each method.
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
<Edited by Host>

Since you don't allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don't want documented, I am calling and I want this call recorded for future reference. I have been a long time fa

Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.

Problem here is you admit you cannot afford the service.
And you want to blame Verizon for losing a job because you have no cell phone.
If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
Good Luck

Looking for a Telephone call recorder app

I have tried a few telephone call recorder apps on my droid X and they just don't seem to work. They are great when the Doctor calls with test results when you are driving.

There are lots of different recording applications on the Android Market Place.
You can go to the Android Market Place on the device, then go to search to find these applications.
Here are two of the higher rated call recording applications:
Phone Recorder
Android Recorder
Android Market Place Applications are not provided by Verizon Wireless and direct support for applications is not offered.

Why there is no free call recording like android?

i live in Egypt. Egypt support blacklist and call recording. When i open the appstore i can't find any free call recording, while on android i found many of them.

Are there any paid call recording apps in the Egypt iTunes app store?
If there are paid apps for this and no free apps, an app being paid or free is up to the app developer.

Call Recorder ++ has suddenly started crashing & wont open

‎I have written to the App developer's tech support 4 times in a week now without the courtesy of a reply so.i thought I would try this board for help.
The app in question is Call Recorder ++ by Ajani InfoTech Private Limited. Version 2.0.0.1
The app has stopped working. It won't even open.
I am running a BlackBerry Z30 (OS 10.2.1.3247 )
I have many recorded calls.
When I try to open the App I get a black screen with the black BlackBerry logo then after 10 seconds or so the app crashes and it sends me back to my home screen.
I note the same developer has just released an app called Call Recorder 10 for BlackBerry ver 2.1.1.1 I' I'm wondering if they shut down Call Recorder ++
My trouble shooting steps have been to un install the app, do a hard re boot, reinstall it then do another hard re boot before opening it. The app still crashes.
I then un installed the Voice Recorder++ and installed their free version of Call Recorder 10 (their new one) I get the Same crash issue.
I know where the calls are stored. Using file manager there is a folder called Voice and a sub folder called voice recorder. The recordings are there but all out of order.
I've re installed Call Recorder ++ after un installing the New Call Recorder 10. Still no joy. NOTE; this is my only app crashing so I would hate to do a device re boot.
I'm turning to this thread for trouble shooting steps before having to do a re boot of the OS. The app worked fine until last week.
Can anyone propose some trouble shooting steps? Perhaps there is an app to folder issue? I notice on un-install the folder is still there so maybe I can copy those recorded calls to.my desktop and delete the voice and call recorder sub folder?
Maybe there is a conflict between the app and the folder it created on install?
Funny thing is when I get or make a call I hear a buzz in my ear indicating recording has started then I get a notification that the call recorded so it's still working in the background. I had to delete it so it wouldn't eat my storage memory.
Thanks in advance for any help.
Z30STA100-5/10.2.1.3247
Frank

The crash dumps will be helpful but lets try the following first:
> Enable the hidden Admin Account on Windows 8 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ ) This kb doc instructions will work on Windows 8.1 as well
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try launching Acrobat in the new enabled Admin user account and check.
Let me know if this worked for you.
Regards,
Rave

Auto Call Record

Auto call record are not avilable for nokia. Specialy for Nokia asha 305.

Welcome to Nokia Support Discussions, Rockstar_! \m/
You may check the Store for apps. You may start by visiting this link: http://store.ovi.com/search?q=call+recorder

Skype video call recorder?

Is there any apps available to record the skype video call? That should happen in the background while I am in Skype call. How?

well, I searched the link on Skype forums and found that they are on Skype official website as well.
Download it from here : http://shop.skype.com/apps/Call-recording-audio-video/SuperTintin-Video-Call-Recorder.html
Hope it will help you.
Thanks

Buttons under source and record monitors not working

For some odd reason, the buttons under the source and record monitors are not working in Premiere. This is a new install, and I'm relatively new to Windows so I hope it is something obvious. Buttons in other CC apps work fine. Any ideas out there?
Windows 7
2 x 10 core CPU (40 virtual)
64 GB Ram
nVidia Titan
Decklink 4K
Latest Premiere CC build
Wacom Tablet

Yes, actually. I unplugged the Wacom, uninstalled the drivers and restarted. Problem still there. Other ideas?
Chris
=========================================
Edited by moderator to remove personal information

Audio & Video Call Recording Solution for CUCM

Hi,
I am looking for a audio and video call recording solution for CUCM. The requirement is the recording system shall record all audio & video calls including incoming, outgoing, and station-to-station calls. One cirtical requirement is: The users on the CUCM system shall be able to record video calls for video equipped stations with a push of a button on their Cisco IP Desk set or their Cisco soft phone.
Does anyone know the product or third party vendor who supports audio and video recording for CUCM?
-Thanks
Vaijanath

Currently Cisco doesn't support video recording with a push of a button on their Cisco IP Desk set or their Cisco soft phone. Also, I have checked with the third party vendors and they only support the video recording using Passive Call recording (port mirroring).
http://www.verba.com/cisco-call-recording-solutions

Call Recording/Monitoring in UCCX7

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