Call Restrictions feature don't have Restrictions ...

Question

Hello,
I have a Nokia 2330 classic, the silver and black phone. Honestly, I love my little phone, and I wanted to start with some standard before I dish out $100 + bucks for my first phone back with T-mobile without a contract (no commitments, which I love). Please help me with the Cancel all call restrictions (requests the system to cancel al call restrictions) option located within Call restrictions which is located within Security which is located within Settings. Settings > Security > Call restrictions > Cancel all call restrictions It keeps asking me for a Restriction password which I contacted T-mobile several times and they don't have a clue why my phone is requesting this. T-mobile doesn't even know the password for this feature on my phone, and they tried providing me several codes which they thought my work such as 1234 (the default code) with no success. I'm glad with all the random codes after the default they (T-Mobile) had me enter as the restriction password for canceling all the call restrictions I didn't cause any further problems to my phone such as being locked out but luckily it isn't like a PIN Code or Security Code then I would have. Their last result for me was I had to submit a exchange request for another phone. But at my level of frustration/lack of faith with T-mobile, I refuse to purchase a completely different phone with them at full retail price because I said to them how will I know the next phone I receive won't encounter the same problem. I chose to exchange my phone for the same make and model, and I'm waiting for them to process the request. It would save me a great deal of time and money (they will be charging me the same amount for my current phone for the exchange, but they said they would credit me back the amount of my current phone within 30 days of receipt of the "defective" one). Also, I grown attached and quite fond of my Nokia 2330 within the 1 day I had, so I don't want purchase another phone at full retail price just yet. I hope for their sake and mine that the exchange phone which is the same make and model will let me access this feature without entering a password. Last but not least, T-mobile contacted Nokia and was told that my phone shouldn't be requesting a password to cancel al call restrictions and offered the solution to restore all settings. It didn't help a bit, so if anyone out there encountered a similar issue with their phone then I will love to hear about it and the resolution.
Thanks for your time, your help, and your consideration!
Very Sincerely,
K.Jones
Have a wonderful day & Thanksgiving Week!
P.S. They want me to once I receive the exchange take the SIM card out of my current phone and put it into the exchange phone. I informed them (T-mobile) if I can't access this feature on the exchange phone then my next call will be requesting a refund. Additionally, I will be not purchase another phone from T-Mobile, but through a third party that is unlocked. I do want to keep my service since I haven't experienced any problems with it yet. Any suggestions just in case? :-D

Answer 1

Hi,
I am supporting as Tech Support for a network provider (Mobily, KSA)
I have the issue related with call restrictions, as nokia handset doesn't support for call restrictions
either it may be Call barring, in this call barring you will get options as International call barring(Incoming/Outgoing)
All call barring(incoming/outgoing). So to cancel all the barring services you need to enter PIN2 as service provider provides PIN1 and PIN2. So ask PIN2 and enter in to Barring Calls all the Barring action will be Canceled
You won't get a second chance to create a first good impression.