Call Volume Too Low on Centro

I've had my Centro for about 2 months now, with no issues. Today whenever I tried to make or receive a phone call, I could barely hear the person on the other end. My call volume is maxed out and I've also reset the phone several times (by removing the battery). Has anyone else had this issue and found a solution?
Post relates to: Centro (Sprint)

Hi.. Welcome to the Palm forums. I had the same issue with my centro and found that it was a 3rd party software causing the problem. What you will need to do is a hard reset, you have been doing soft resets. A hard reset is going to delete all data on your device so be sure to sync first. Then once the hard reset is done, do not sync and test by making a couple of calls and having some one call you to test. If you are still having the problem at that point it is a hardware problem and the device will need to be replaced. It that fixes the problem you need to rename you backup folder before syncing. Navigate to c:\program files\palm (or palmone)\your user name folder and will find a folder named backup, right click on it and select rename. Rename it to backupold. If you have ver 6.2 of palm desktop the backup folder will be under c:\my documents\palm os desktop\user name folder. After renaming the folder sync and test. Once you are certain all is working go into that backupold folder and find the 3rd party files (.prc that you have to have installed) and double click on them putting them into the installer and sync to reinstall. Only do one at a time, test for awhile to insure all is working. Follow this until you find the problem. Hope that helps.

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Please click “Accept as Solution ” if you feel my post solved your issue.
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BHK6
I work on behalf of HP

Call Volume Too Low on Centro

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