Call waiting - "End current call" - phone hangs up on everyone

iPhone 5, current ios7 update, Verizon - US.
When on a call, and a new call comes up (on call waiting), three options come up - (1) "end current call", (2) "answer - hold current call", and (3) "decline - incoming call").
When pressing "end current call" - all calls hang up.
Why would anyone want the option of ending both calls (ending current call, and not answering the incoming call), when someone calls in through call waiting?
That option doesn't make sense, and is, for me and others i talked to, the default thing you push (it's at the top), the first couple times until you realize what it does.
It should be the same options as come up when a call comes in regularly, including the ability to respond with text messaging.

I just found this thread because I have the same issue with iPhone 6 / iOS 8 on Verizon.
I called tech support and they said there was no switch or setting to make this feature work as we would expect. That said, through some experimentation, we did notice that if I hit "end current call", it looks like it hangs up on both, but from the incoming caller's perspective, it's still ringing. Then, a few seconds later, it looks like a new incoming call from them to me, which I treat like a normal incoming call and answer.
So, from my perspective, it looks like it hung up on both and then I got a new call. But from the caller's perspective, it just keeps ringing.
It does take 2-3 more rings, so it seems like a long time, even though I answer their call quickly, so if you find that you don't get what looks like that second call, the person may have simply hung up because it took too long for you to "answer".

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Call waiting says "multiple calls" rather than listing the number or the contact. Does anybody know how to fix this?

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It sounds as though it may not be ending calls correctly, I would try restarting the phone, and then resetting all settings.

Problem disconnecting a participant in call waiting and conference calls.

I have a Z10 running 10.3.2 on Verizon. I have not found a way to hang up on one caller in a call waiting or conference call without disconnecting all calls. The only option the screen offers is the end call button. I can switch between callers and merge calls just fine but if I try to end one of those calls, it will disconnect all participants and end the call completely. Does anybody have a solution to this?

Ok. So I completely forgot about this until the flag I put on the problem came up.
So it is working now and as you suggested I called Telusand they "pushed" the SIM and refreshed the switch "in the back". Have no clue what either of those actions entails the critical item being that it now works.
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I have an Iphone5s and use Verizon. Frequently when I am on a call, it sounds as if there is an incoming call but it does not show up in call waiting or in missed calls. When I went to check on line, the fix involved a screen that I did not even have on my phone. Anyone else have this problem and is there a solution? I can't seem to get tech support at Verizon. Boo.

Hi Debsy1,
Thanks for the additional details! Let's get this issue resolved. What software version is the device on? Please reset the Network Settings on the device. Go to settings>general>reset>reset network settings. Please Note: Audio alerts may also indicate delivery of incoming text messages or emails. The tone will vary based on the type of information being delivered to the device. Tones may also indicate low battery charge or inadequate signal strength. Keep me posted with results.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Call waiting disconnects first call on SPA-3102

Ive got this strange problem.
When on the phone using Line 1 (voip account):
1. I hear a call waiting tone,
2. I press the flash hook and accept the second call.
3. The first one gets disconnected.
Some details about my setup:
Enabled Codecs are G.729, G.711u and G.711a
Preferred codec G.729
Use Preferred Codec Only: NO
Timer values: I found the PSTN flash hook timer value which is set at .25 sec. But this problem is when using Line 1 VoIP. So I doubt this is the issue.
Now I "think" the SPA3102 can handle two G.729 calls (I think the spa3000 only did one G.729 codec). But even if this was the case, the codec shouldn't be a problem as my provider will allow BOTH G729 and G711.
Any help with this is really appreciated !!
VoIP Addict

try the following values. these worked fine on a DECT phone according to another forum..
Hook Flash Timer Min: 0.06
Hook Flash Timer Max: 0.2
Callee On Hook Delay: 0
Reorder Delay: 5
CPC Delay: 0.5
CPC Duration: 0.1
Hook Flash Tx Method: NONE
--using a panasonic cordless phone Hook Flash Timer Max: .3 then set Flash Time on the phone itself to 400ms to 600ms..
| isolate! isolate! isolate! |

Incoming Call Cuts Off Current Call

Whenever a call comes in while I am speaking on the phone, the current call automatically cuts off and the new call starts immediately. I have checked the call settings but doesn't seem to be anything there that can help.
How do I prevent this?
Solved!
Go to Solution.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Do you have smart call handling enabled under Settings -> Personalisation -> Motion? If this is enabled and you move the phone away from your ear to check who's calling and then put it to your ear again the second call will be answered.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

I Phone 4 beeps 3 times after I end a call

Once I hang up from a phone call, my phone beeps 3 times. I do not have any voicemail. What is causing this?

It can mean the other caller has ended the call before you have.

HELP! Call waiting questions.

How can I end a call on hold without ending all calls?
How can I hang up a current call to accept an incoming call without ending all the incoming call and the current call?
Thanks

You're not really 'ending' the other call, but when you press end, it disconnects the currently active call. Your phone will look like there are no active calls, but within a few seconds, your phone will ring, and it will be the caller you had on hold. They aren't calling back, they think you just switched back to them. This is how CDMA networks handle call waiting, there is no 'Swap Call' button.
For your example, you would answer the 2nd call, tell them you'll call them back, then hang up. Your phone will then ring in a few seconds, and you'll be back talking to your 1st caller who will not know your phone just rang again.
TreoAide

Call Waiting is NOT Normal...what gives???

For the Note 3, GS4 and HTC One M8 the call waiting feature is not acceptable. We have been told that the Verizon has screwed with the call waiting feature that normally comes with just about all the phones, except the iPhone.
When you're on the phone and someone else calls, we can answer the call (original person is on hold). We can switch between both the 1st and 2nd person without problems. The issue is when we go to hang up on the first or second person. It either hangs up on both, or one will call back.
How is this even remotely acceptable?????
Does anyone know when an update will be made to change this ridiculous feature. It is completely unacceptable.
(And if you're a VZW support person reading this, do NOT ask me for my personal info to resolve this. I have heard from countless people (including phone support and corporate store support) that this is a VERIZON issue... not a singular phone issue.)
Thanks,
S

The same thing happens to me too. I never understood why the swap button was there until tech support told me how to switch between calls... Really??? I had a galaxy note 2 through T Mobile and I did not have any issues switching through my call waiting or making a conference call. It was easy to use. A friend of mine have a note 3 through AT&T and they said they don't have any issues answering calls. A pop up bubble asks them if they want to hang up with the current person or put them on hold. That's how my T Mobile worked. This is ridiculous. And tech support said this issue will change after the new android update... No changes I see with the call waiting. Actually I think it got worse. This is really putting a damper on my business as well. I have better coverage with Verizon but call issues. T Mobile was coverage issue's but using call waiting for conference call was simple. Not hanging up on parties or person that was on hold. seriously thinking about going back to T Mobile. at least I can run a business better by not missing any calls or mistakenly hanging up on someone I've been trying to call all day.. They said it could get better... But like I said I don't see no change..

Problem with call waiting!!!!!!!!!!

when i call someone who is engaged in call i can't recognize it as it's not like all phones that shows CALL WAITING to know that the other party has a call.
What should i do to Know the other one online or not
or what app shuld i use??

All info should show e.g. Calling - Call Waiting or Busy - Call Ended etc.
Call Waiting must be turned On in phone settings and must be supported by your service provider.

Call Waiting - Caller ID with FiOS

When I switched from wire service to FiOS, I lost the Call Waiting Caller ID function and was told by tech support at the time that all was OK with the account and with the switching circuit, but was a problem with my Verizon supplied Caller ID box (Remember this worked with the wire service). I purchased a new phone (GE model 25881 that has Call Waiting Caller ID function) but still no Call Waiting ID. I do get the beeps. Note: Caller ID works fine when I am not on the line. When contacting tech support, I was told that the some phones were not compatible with FiOS Call Waiting ID, but could not supply me with a list of phones that work or phones that are known not to work. Can anyone give me some phone models that are known to work? I do not want to keep purchasing phones only to have some tech tell me that it is not compatible?
Also, the tech told me that another customer had the same problem and had tried three phones without any success. To me, being an electrical engineer, this sounds like a service provider problem and not a phone problem. Thoughts?

When I switched from Comcast to Verizon, I lost the call waiting ID. Caller ID works imtermittently. I switched to verizon about a month ago and they are still not able to resolve the issue. Now they are saying that telephone service is not included in the 30 day trial period if sign up for FIOS triple play. If I I switch the service, they will charge me the early termination fee. The service representative who came to check said that verizon is aware of such problem in Pennsylvania areas. I think it is time for consumers to come to come together and think or organize filing class action law suit against verizon.

Don't want Call Waiting or Voice Mail

The only features I need with my digital phone service are unlimited calling and Caller ID. I've asked to have Voice Mail disabled because I use a traditional answering machine connected to my wireless phones. I've asked to have Call Waiting disabled because giving the caller a ring tone when my phone is busy confuses them, and the messages are often misleading. Right now, service says they have disabled these features, yet if my phone is called while it is in use the caller hears the ring tone ten times then gets a message that says "The number you are calling is not answering. Please call again later." All I want is for anyone calling me when I'm on the phone to receive the time-honored "Busy" signal. Can anyone reassure me that their phone has these two features turned off and works this way, to give me hope that Comcast can fix the problem?

Just to close the book on this: Apparently even Comcast has trouble turning off Call Waiting and Mailbox services. I was told by three seperate level 1 service techs that my problem was caused by my account showing those services had not been shut off, and that they had finally fixed it. After the fourth attempt by a level 2 tech, the problem was referred to "level 3 support", so exalted that you can't even talk to them, just wait (for up to 72 hours) for them to fix it and let you know. Never heard a word from them, but tested it five days later and problem was fixed. If I call myself with a cell while I'm on the phone, I immediately hear that beautiful busy tone on the cell, no confusing voice mail messages. And also there are no "call waiting" beeps on main phone. If I call myself with a cell while phone is not in use, my traditional answering machine picks up on fourth ring and takes a message, just like it should. However, you can't make the test by just calling yourself on the main phone. Comcast treats that differently. Phone rings once, then a voice says "The mailbox number that you are trying to reach is not in service. Goodbye." I can live with that because it will never happen. But Comcast is ruining an easy way for customers to check whether these features have been disabled. If Comcast were really interested in improving the "call waiting" feature they would detect that the destination phone was in use, ring a few times (no more than six) to give the called party a chance to switch over, then give the calling party a message that says "The number you are trying to reach is busy. Please try again later. Goodbye."

Call Waiting / Conference call / Call Held Notification

I do not get a notification saying Call waiting when i call other person who is on another line. Other phones have the notification where it show is a conference is active or if your call is on hold. Is there a way for me to get this notification on my Iphone.

I'm not sure I quite understand what it is you are asking. Of course, not many others have either, that is why you didn't get a reply to the first time you posted this. It wasn't necessary to post a second time, you could have just bumped the first post.
If I understand you correctly, you are expecting some type of notification on your phone when you call someone else and they are on their phone? Generally, unless they have call waiting, you get a busy signal. If they have call waiting, you can hear the phone ringing in your ear, but unless the other party answers, you get no type of notification. I've never heard of any type of notification like that before. My guess would be to contact the carrier, but again, this is something I've never heard of before.
Or are you referring to you getting a call waiting tone on your phone if you are using the phone and someone else calls you?

SPA112 no call waiting tone - works in PAP2T

Hi,
SPA 112 fw 1.3.2
We are using an spa112 with Asterisk. The phone is not hearing a call waiting tone; the caller just hears that the extension is busy. Using an older pap2t, call waiting tone works fine.
I've tried turning on and off Call Waiting Service.
Thank you.

Hard to give useful advice with almost no detail. I assume you didn't enabled the CW feature properly.
Catch the SIP dialog between Asterisk and SPA112 (use 'sip set debug ...' command of Asterisk's console). Also, turn on syslog&debug messages on SPA112 and catch them as well. It will help with further analysis.

Call waiting and forwarding suddenly disabled !

Dears
I have noticed that call waiting and forward calls some times disabled automatically, so everytime I have again to go to call setting and do reactivation for call waiting and forward calls for both SIMS
Kindly need your support why this issue keep repeating!!!

Hi ziyadalsayed,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
The Call settings such as forwarding are maintained by your network carrier, you may be able to change this section however your network carrier can change it back to defaults.
I suggest that you contact them first to clarify if they have issues using this function on your account at the moment.
I apologize for the inconvenience this may cause,
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Call waiting - "End current call" - phone hangs up on everyone

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