Callcenter reps can't hear callers with volume all way up

Hello,
Need some guidance in things to look for when callers can't be heard well by callcenter agents. I'm thinking the "input gain" but where do you apply this? Dial-peer or T1?
any help is appreciated.

The "input gain" command is applied to a voice port, for example:
voice-port 0/0/0
input gain 3
Hope this helps. If so, please rate the post.
Brandon

Similar Messages

  • Can BARELY hear my voicemail even with volume all way up

    I just got my iphone 3GS 16GB last week. I noticed this right away. I can't hear my voicemail. Even when the volume is turned ALL the way up and on Speaker, I can barely hear the messages.
    What's up with this? Should I return it for repair/another??
    Thanks!

    Are you sure the speaker is on and not off...
    toggle between the two just to make sure...
    If it's truly defective only an Apple Genius apt will help...
    Before that though...since they will ask...you will want to perform a full restore using " set up as new iPhone"
    just to make sure it's not OS related

  • HT1267 I can't hear callers

    I can not hear callers well at all.

    general>reset>reset all settings. try this and see.

  • When i answer my phone i can barely hear the caller, volume is turned up

    when i answer my phone i can barely hear the caller, volume is turned up

    Hi saintmary82,
    If you are having a hard time hearing people through the receiver, take a look at the article below for some suggestions to get it sorted out. Start with cleaning the receiver and making sure your iPhone is up to date. If you continue to have issues, then you may want to contact Apple Support for further assistance.  
    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
    https://support.apple.com/en-us/HT203800
    Take it easy,
    -Norm G. 

  • 7373 - I Can't hear callers

    I can't hear callers on my 7373 but they can hear me. There is a yellow line on the top of the handset, in the shape of a thunderbolt, when this happens. I have taken this into my Nokia Centre and they have no idea about this. They installed the latest software on the phone and still no luck! Any ideas? Thanks

    its better you yourself get in touch with nokia care.many a times they promise to ring you back or get in touch with you but they dont since already they have so many problems to deal with.since its more important for you to get your phone right,get after them like a child gets after his mother in a candy shop and make it done.

  • Samsung u370 - can't hear callers

    Samsung u370 - can't hear callers and they can't hear me.  I've tried changing TTY setttings (it started in the off position), this lets me hear callers but not the other way or them hear me but not the other way.  Anything to try to fix would be appreciated.

        Hi darrenk. I know making sure people can hear you and that you can hear other people is very important. Are you still having this trouble?
    Since you mentioned adjusting the TTY setting does help with part of the audio, a reset may be the best way to ensure we can get you a working phone quickly. This will erase all user data and restore the handset to the original factory settings.
    1. From the main screen, touch Menu.
    2. Touch Settings & Tools.
    3. Touch Phone Settings.
    4. Touch Security. (If prompted, touch OK.)
    5. Enter the Security Code (default is the last 4 digits of the phone number).
    6. Touch Restore Phone.
    7. Touch Yes.
    8. Touch OK. 
    9. Enter the Security Code (default is the last 4 digits of the phone number).
    Before resetting your phone, please run Backup Assistant http://bit.ly/xviUI8 to back up your contacts, and also save all your pictures to your memory card.
    Thank you
    JenniferH_VZW
    Please follow us on Twitter @vzwsupport

  • HT1386 Syncing works but can't hear audio with headphones.

    Syncing works but can't hear audio with headphones.  Works without headphones though.

    Have you tried other headphones?
    What does syncing have to do with the problem?
    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
    Try the following to rule out a software problem
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
    Apple Retail Store - Genius Bar
    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
    Apple - iPod Repair price

  • Problem with 6234. Can't hear callers.

    My wife has a problem with her Nokia 6234. An icon that looks like earphones with an arrow pointing downwards appears at the top of the screen. When this happens, she can't hear any of her callers.
    Any help you might be able to give us would be greatly appreciated.
    Regards,
    Ekdog

    looks like software malfunction. if the icon of headfones apears without the deadfones connected, maybe it's a software trouble. take it to nokia care centre (if available) and see what they say.
    did you try to restart yuor cell? try it maybe it get fixed...
    Sharing is Good!!!
    Nokia5200; Sony Ericsson w710i; Nokia 3250; Nokia 5610XM

  • Read this if you can't hear callers or voicemail o...

    If you can no longer hear callers, cannot hear your voicemail, and are tearing your hair out trying to get any help from the obvious sources (your service provider, Nokia, your local store) - do not panic.
    Call 121, as if you are making a vm call. While it is connecting, adjust the volume control button on the right of the phone. You will find that this volume control button operates on a 1-10 scale and is completely different from the one that is normally adjustable from the main screen, which operates on a 1-30 scale. Hopefully you will start to hear the recorded voice and all will be well.
    This is not mentioned anywhere in the handbook or any of the online resources. I eventually found a clue via a different help site - but couldn't find where the 2nd volume control was. Thank goodness I eventually stumbled upon it by accident.
    I know I am not the only one to have lost connection with a caller half-way through a conversation. It must be a design fault of some sort. I am just relieved that I did not follow the Nokia diagnostics advice to reset my phone to factory settings (after backing up etc etc), or pay out vast ££s for the privilege of sending off my phone for a non-existent repair.
    I am not techy - but I am posting this in the hope that it will save others the frustration, expense and time I have wasted over the past 3 days trying to get any sense out of Vodafone and Nokia. (I am sorry if that breaches some form of discussion board protocol - but it is a fact.)
    If anyone from Nokia is reading this will you PLEASE update your handbooks to include this information, and take account of it within your online diagnostics page, which told me to restore factory settings. (Fortunately I have no idea how to backup data on my phone, and the advice didn't tell me either.)
    If anyone from Vodafone is reading this, will you PLEASE train your sales staff and helpdesk staff to understand this problem.
    Feeling calmer now ... off to make a large mug of coffee.

    This is normal an also the same with other phone brands and OS. Even on android and IOS the call volume is different from the general volume of the phone. If you have a non-lumia nokia phone, it is also the same.

  • I can barely hear callers, bars frequently X-ed out, showing no Sim card

    Just recently I can barely hear the caller on my Droid DNA.  I have not damaged my phone in any way.  Also it starts showing no SIM card.  I will restart and then that will fix itself but the volume for the caller barely exists.  My volume is turned up.  I have no problem hearing ring tones, etc and people can hear me.  Also my bars will sometimes just x out and I have to reboot again.  I am sick of not being able to hear my callers. Help!!!!

    A few things to try:
    Remove the SIM and reseat it, then restart the phone.
    Go to a Verizon store and have them replace the SIM with a new one (it's free)
    Try a system cache clear (instructions below)
    Set your preferred Network mode to LTE/CDMA
    System cache clear:
    Power down phone
    Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu
    Use volume down to navigate to 'Recovery', use volume up to select
    Should see screen with triangle and exclamation point next to an Android
    Press volume up/down simultaneously to go into system recovery
    Use volume rocker to navigate to 'wipe cache' and use power button to select
    Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

  • 16G iPhone Receiver Quit - I Can't Hear Callers

    The phone receiver on my new 16G iPhone no longer works. I can't hear people I call (or who call me) although they can hear me perfectly well.
    The only way I can hear people who call is if I plug in the earphones, or if I use the speaker phone option.
    The volume level has been turned up to maximum when calling and the mute button is not activated.
    If anyone has any clues what is going on or what I should do, please let me know.
    I noticed this problem the day after plugging in my earphones and watching a movie. It's almost like the phone is acting as though the ear phones are still plugged in, which of course, they're not.
    Would appreciate any ideas and suggestions.

    First off, please don't get me wrong. Even with two trips to the local AT & T store (one because it wouldn't activate and one because the phone jack sensor was bad) and having to pay a $49 restocking fee to replace the defective iPhone, I still very much like the product and am quite happy to have it. My replacement iphone is working perfectly.
    I'm a big Mac fan. It's just that when you pay $500 for a phone, it should either work when you walk out of the store, or when you unpack it and discover that it doesn't, you should at least be able to return it immediately for an exchange. People living out of a big city don't have an option of running in to a local apple store, and so while I certainly wouldn't expect a local AT & T to repair an iPhone, if you buy a bad phone that doesn't work, you should be able to exchange it immediately for a functional one. After all, that's what they agreed to sell you when they took your money. The store should bear the burden of returning the product to apple if it failed immediately. Statistically, we know that no matter how good of a general manufacturing process apple might have, there will be defective parts in a small proportion of individual new electronic appliances, even if they are factory tested before being shipped to the reseller. I just happened to purchase a statistical fluke.
    But all that said, I'm still happy with the iPhone even if it cost me extra time and money. And I'm also very happy about the responsiveness of this forum.
    The users of this forum were extremely fast to respond to my questions and very helpful in resolving the activation problem and identifying the earphone jack sensor problem.
    So thank you very much to this forum! You're a good group!

  • Parents on iMac using FaceTime - can't hear them with my iPhone 4

    First support post. This one's really stumping me. Haven't called Apple Support for an answer yet. I hope someone here can help.
    So, here's the situation.
    I use my iPhone 4 (latest software updates, not jailbroken, etc.) to FaceTime with my parents who are at home on their 21" iMac (the latest generation before the new new ones that just came out). It's running 10.6.7. It has the latest version of FaceTime (the one that costs 99 cents). When I call, we connect and I can see my parents just fine. They can hear me perfectly whether I'm using earbuds or not. But I can't hear them. When I use iChat to video chat, it's perfectly fine. Everything works. It doesn't matter if I send them the FaceTime call or they send it to me. I can't hear them.
    I  tested the problem on my wife's Mac Mini. When I FaceTime with her, she can hear/see me, I can hear/see her. I tested it with my buddy on his Mac Pro. He can hear/see me, I can hear/see him.
    I've run software update on my parent's iMac (using screen sharing). I've checked the sound settings in system preferences. I've scoured forums for this exact problem and I've had no luck.
    Anybody have any ideas why I can't hear them on my iPhone 4 using FaceTime ... but I can hear everybody else I FaceTime with?
    Any help would be greatly appreciated.
    Message was edited by: matthew o-b

    No solution, just posting that I have the same issue.
    Sisters iMac in Wisconsin, my iPhone4 in Los Angeles..
    Whats strange about it is, when she calls from her iMac, I get her sound for about a minute, and then it goes dead (though she can always hear me.) If she calls back, still no sound. It resolves itself a day later, but then again sound will cut out after about a minute.
    However, if she facetimes me from her iPod touch, it works fine. Sound has never cut out when she uses that.
    Like I said, no ideas, just sharing my situation. Hopefully Apple has noticed this bug and is working to fix it.

  • HT1459 I downloaded a song from itunes to my nano 7th generation. When i play the song i can't hear it with the head phones that came with the nano

    Hi, i downloaded a song from Itunes to my ipod Nano 7th generation.  When i play the song on my Nano i can't hear the song with the head phones that came with the Nano.  what should do?
                                                                                         Thanks for your help.

    Same issue here, but no apparent way to redownload for me in iTunes.

  • I can only hear callers in speaker mode.

    My I-Phone 4 only works in speaker mode to hear callers. They can hear me fine. Tried many different things. Please help someone.

    Hello Susan,
    Welcome to the Apple Support Communities. There are a few step to try and I do not know if you have tried these steps in the following article.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    There are also some links within the article that go into some more troubleshooting for your particular issue.
    Regards,
    -Norm G.

  • Can't hear sound with headphones

    In Logic Express 7, I can see the levels indicating that the software is recieving a MIDI signal when I play keys on my keyboard, but I can't hear anything in my headphones. What's the solution?

    It may be in the interface software. I use a FireBox and have to make sure the software for it is configured correctly. Also, check your System Prefs to make sure your output is being directed properly.

Maybe you are looking for