Callconnector advanced client connects to server only randomly

Hi,
I just installed scc server and 20 call connector advanced clients at a customer site. Everything worked on the installation.
Installed all the licenses ok.
I just received the following email from the client:
"A number of staff including myself are experiencing difficulty logging on to the Cisco Smart Call Connect system each morning. When we try to log on we get a message saying network error as the systems goes through the motions of trying to connect. After the systems has made 5 attempts to log on a message box pops up saying unable to connect to server. We are trying all the usual solutions to correct the problem ie. Restart and shut down etc. This is successful only sometimes and often we have to try several times. One of our ladies in the Accounts Department, Sally Pan has tried 4 or 5 times this morning to log on and is still unable to connect. In my case today after the 4th attempt I was able to connect."
The call connector server is always on and is installed on a win7 32bit 4gb ram system with static ip.
I can not see why would this happen.
How should I proceed troubleshooting this issue?
Another question: The callconnector advanced clients installations are on PCs that get ip address via dhcp. I know I had to input the ip address of the pc when I installed the advanced client. Does this have anything to do with it (i.e. does advanced client need to be installed to a pc with statically assigned ip address, or it does not matter)?

Anthony,
It helps if you state what product and what version you are using. It appears as though
you are using Java System Message Queue. If so you need to set the
imqBrokerHostName attribute on the ConnectionFactory (imqAddressList is also
supported on later versions). See the Java Client Developer's Guide:
http://docs.sun.com/app/docs/coll/MessageQueue_2005Q1
A quick way is to pass the property on the command line:
java -DimqBrokerHostName=yourserver . . .

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music_directory "/home/neg/music"
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7.483s systemd-udev-settle.service
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100ms [email protected]
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System: Host: unreal Kernel: 3.18.2-2-ARCH x86_64 (64 bit) Desktop: N/A Distro: Arch Linux
Machine: System: ASUS product: All Series
Mobo: ASUSTeK model: SABERTOOTH Z97 MARK 1 version: Rev 1.xx
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CPU: Quad core Intel Core i7-4790K CPU (-HT-MCP-) cache: 8192 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx)
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Also I've tried to upgrade mpd to git or downgrade.
Last edited by Neg (2015-01-28 11:36:46)

Rasi wrote:have you checked, if pulseaudio was running at that time already?
Yes, pulseaudio seems to be ok at that moment.
Also I have such thing in the log ~2 minutes
Jan 19 09:17 : client: [142] opened from 127.0.0.1:38434
Jan 19 09:17 : client: [142] closed
Jan 19 09:17 : client: [143] opened from 127.0.0.1:38435
Jan 19 09:17 : client: [143] closed
Jan 19 09:17 : client: [144] opened from 127.0.0.1:38436
Jan 19 09:17 : client: [144] closed
Jan 19 09:17 : client: [145] opened from 127.0.0.1:38437
Jan 19 09:17 : client: [145] closed
Jan 19 09:17 : client: [146] opened from 127.0.0.1:38438
Jan 19 09:17 : client: [146] closed
Jan 19 09:17 : client: [147] opened from 127.0.0.1:38439
Jan 19 09:17 : client: [147] closed
When daemon seems to be ok
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● mpd2.service - Music Player Daemon
Loaded: loaded (/home/neg/.config/systemd/user/mpd2.service; disabled)
Active: active (running) since Mon 2015-01-19 09:15:59 MSK; 1min 59s ago
Main PID: 1947 (mpd)
CGroup: /user.slice/user-1000.slice/[email protected]/mpd2.service
└─1947 /usr/bin/mpd --no-daemon /home/neg/.mpd.conf
Jan 19 09:15:59 unreal systemd[953]: Started Music Player Daemon.
Also I've tried to set port manually in ncmpcpp, then log messages are NOT gone.
I've already tried alsa-only config. Same issue.
When daemon is "running" clients of it are not response ~1-2 minute.
Last edited by Neg (2015-01-19 06:26:15)

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(c) Copyright 1999 Oracle Corporation. All rights reserved.
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itauthority.co.uk |
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