Caller Display Charges

Last year BT introduced a charge for Caller Display. If you took out a new 12 month line contract they would continue to be free. I did this and have not been charged for this service.
I have just received my latest bill and there is a small note opposite line charge stating that I will be charged for Caller Display from mt next bill. Last year when BT announced this charge there was a furore and questions were asked in Parliament.
Will BT be doing the same this year and giving it free if a new contract is taken out?
I also noticed on my bill that I was being charged for BT Sport HD which I have never requested. I recently took out a new contract to continue to get BT Sport SD free on Sky. I know that it had been announced that although BT Sport SD would be free for another year HD would be chargeable. No mention was made of this when I took out the new contract. I have contacted BT and they are removing this charge.
It seems that BT will take every opportunity to put extra charges on your bill and make things as difficult as possible to understand.
Peter

BT did not start charging for Caller Display until early January 2014 but because I took out the deal for 12 months free caller display on the 11th December 2013 I will be charged for it from 10th December 2014. I wish that I had waited until January 2014 to take up the deal.

Similar Messages

  • Caller Display Charge from Jan 2014

    With regard to the soon to be chargeable options 1571 and Caller Display I am confused as to whether I would be charged or not.
    For 1571 I cancelled this a few years ago as it interferred with my Answerphone, so hopefully there will be no automatic 'opt-in' for this for me, but Caller Display ?.
    I currently have a phone (BT Graphite) that displays the number calling me. However all talk seems to be of 'BT Privacy at Home with Caller display' being the chargable option. I am not sure if this is what I have. Reading BT website for this addon simply means the User would also be signed up with TPS, but I did this myself, again many years ago, so is what I use simply to get a number displayed on the Phone, so is this 'BT Privacy at home with Caller Display' or not. There is no identification of this on 'My BT' Account Page. I have also read that Inclusive call packages could include Caller Display, my package is Unlimited Evening & Weekend calls 

    Thanks for the clarification.
    So, my understanding is as follows:-
    I am currently on 'Broadband Option 1' with 'Unlimited Anytime Plan' at a cost of £16.90 per month + Line Rental
    I believe the cost for 'Unlimited Anytime Plan' is £5.15 at present (included in the £16.90).
    NB: I am not currently in a contract.  It finished in May this year
    Having entered my account no. and telephone number in the Broadband Price Checker for the price after 4/1/2014, it shows the cost rising to £17.98.
    However, if I want to continue 'Caller Display' as a free service, then I will need to agree to a NEW 12 month contract with BT.  On taking out a NEW contract, I believe that I will then be subject to the £7.00 monthly charge for 'Unlimited Anytime Plan' as opposed to £5.48.  Is my understanding correct on this point?
    If so, will my NEW monthly payment rise to £19.50 (difference between £5.48 and £7.00) + Line Rental?
    It really is important that I determine what the actual cost will be.

  • Caller Display Charging Problem

    This is now the 3rd month in a row I have been charged for Caller Display, I have contacted the Indian online live chat twice previously but the problem still persists, can someone here get to the bottom of this and refund me the sums I have been overcharged and sort it out so that I don't get charged next month?

    Hi beseeinyou,
    I'll be able to pick this up from here and get you sorted.  Sorry that you're still being charged despite contacting us twice to stop that happening.
    Click on my username and under the "about me" section of my profile you'll see the link to send over your details.
    Cheers,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Caller Display/BT Answer 1571 charges

    Unbeknownst to me, Caller Display and BT Answer 1571 have been free since 2005 yet BT have been charging me £3.50/month (slighlty less before price increases) so I have been paying unnessarily for 9 years! I queried this with them and they said £1.75 of it was for BT Answer 1571 which I don't recall ever signing up to and does not appear anywhere on my bill. All that appears on my bill is £3.50 for Caller Display. How was I supposed to know I had 1571 and had been paying for it?!?
    It is a really deceitful way of getting money out of their customers because I presumably didn't specifically tell them I would now like it free instead of paying for it.
    I signed up to Caller Display about 17 years ago when it was chargeble but would have expected them to drop the charge in 2005 when it became free for everyone else, silly me.
    BTW I have now cancelled it and signed up to BT Privacy for 12 months so am now getting it free. This doesn't help me recoup the £100's I lost though!
    Hope this post at least helps someone else pick up on it.

    They started charging for this service for all customers at the start of this year,
    Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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  • 'Free' Caller Display Being Charged For

    For the last three months I've been charged for Caller Display when it should be free until 04/12/15.
    Each time I've used live chat help and have eventually got the first two months refunded but have just been charged again.  I've just got off live chat and have been told (again) I will be refunded and the problem will be sorted but I can't say I have much faith.
    How can I get this fixed once and for all?
    Thanks,
    Paul 
    Solved!
    Go to Solution.

    Hi TykeUK, 
    Thanks for your post. 
    I can help get this sorted for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
    Cheers,
    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Re: Recurring charge for Caller Display

    Hi,
    Sorry to post here but I can't find the new thread option, I'm new to this forum.
    I'm having the same issue with being charged for caller display. I was assured last month it was all sorted out and I'd be refunded back to September, just got this month's bill with a paltry £1.69. I really can't cope with the foreign call centre again, can someone please help?

    If you have done online help and customer services then see if mods can help. They will post a contact us link. 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Recurring charge for Caller Display

    I renewed my line rental contract for a year to get free caller display but I am still getting charged for it 3 months later.
    In February I contacted Live chat and was assured it was all sorted and I wouldn't get charged again.
    My March bill was issued yesterday and I have been charged yet again, there was a refund of 6 pence ? supposedly for caller display.
    Solved!
    Go to Solution.

    Hi Patty-L,
    Sorry about that 
    You should be able to see the link now.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Registering for Caller Display. Do I need to?

    Quick history:
    Mod on this forum arranges new deal for me for combined Infinity/Call package.
    I agree to new deal on condition that I get everything on my account as it was.
    New contract starts (Broadband/Calls/Line Rental) on 10th of September 2013.
    My Call Package includes BT Privacy, etc. at no extra cost. See pic below...
    A few days later news breaks that BT intend to start charging for the same calling features.
    I write to the Mod asking if I will have to start paying the fee for these services. He doesn't reply. Eventually I get a reply (obviously automated) telling me the info is on the website, and links to same.
    I write back asking for a proper reply to my question; this time I get a reply from 'Yunus', but it doesn't answer the question, (he only confirms that line rental will go up 6.4%), so I try other means.
    I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
    I try Live Chat; holy sh!t, these people are useless! Are they paid to just tell you want to hear?
    First guy tells me 'no increase' in any of my prices';
    second guy says line rental going up, Infinity going up, but caller features package will not go up as they were included free in the package I signed up for with the Mod here
    third, it's a girl; she says everything will go up, and if I choose to leave I need to pay a full year's charges for cancelling.
    Plainly, they are not all correct.
    All I want to know is, what is going up? When? Do I have to sign up/pre-register for this free year's Caller Display thing? Won't that mean my contracts for BB/Calls, and Line Rental will have different end dates?
    I have read the big long thread about the rises, so do not require a repeat of the answers given there as most of them contradict each other anyway, just like Live Chat.
    It would be helpful to get a reply from a Mod (preferably the one who signed me up to this new contract in the first place) and not from any of the BT 'groupies'.
    Thanks.
    Incidentally, I've not had any letter or e-mail informing me of the price rises at all.
    I'm a Private person; I respect those who respect my Privacy.

    DavidM wrote:
    Hi Old_Bear,
    Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
    Cheers
    David
    Hi David
    Old_Bear wrote: 
    I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
    Been there, done that!
    Also spoke to Live Chat - pretty useless!
    My questions were:
    What else will go up?
    Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
    Do I have to sign up/pre-register to get it for free when BT do start charging?
    Will this mean my Line Rental and BB/Calls contracts will have different end dates?
    I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
    I'm a Private person; I respect those who respect my Privacy.

  • Old caller display CD1500

    I have an old BT CD1500 unit which has inch high numbers and letters and includes a 70 number directory of names which displays instead of the number, a brilliant bit of kit, mine has been working for many years on an ordinary line, then later with BT Broadband.
    I just had BT infinity fibre broadband installed, and the last call displayed was the Openreach Engineer to say he was on the way. The engineer did not check to see it was working before he left as he should have done.
    When the CD stopped indicating new calls I rang to complain, but when we realised that the caller id on my cordless phone was still working Openreach told me the CD1500 was obsolete and there was nothing they could do. The CD1500 still showed the time correctly and indicated when the line was busy as normal, just no incoming calls indicated. Very suspicious that the equipment was working perfectly until the engineers came! After some research I uncovered the following vitally useful information.
    Early BT caller display equipment usually will NOT work on Cable phone lines as they use a different signalling standard, later equipment is mostly dual standard, but you do need to check before switching providers. Mind you most sales people BT or cable company have no idea of this.
    The thing that brought my CD1500 back to life was when I discovered that the unit is polarity conscious. For most modern phone equipment it does not matter which way round the incoming pairs of the phone line are connected although this used not to be true, old BT pay hones and the now obsolete party lines were dependant on the line pair being connected the right way round, but not any longer.As a result most Openreach engineers are lax about ensuring that lines are connected with correct polarity, and this does not usually matter, but it does matter with early caller display equipment like the CD1500.
    This was easily fixed and hey presto incoming calls are now displayed as before.
    Of course only Openreach engineers are allowed to mess with the line in this way, so unless you are absolutely sure you know what to do then don't, because you won't want to pay Openreach' wickedly exorbitant call out fees to fix any problems you may encounter. They should however agree to send someone out free of charge to swap the wires as they caused the problem in the first case, but you do need to be sure this is the cause of the problem first. It is scandalous that you may be expected to agree to pay to find out if the problem is something as simple and preventable as this.
    So if you have elderly BT caller display gear that suddenly stops working especially after engineering attention to your line then the polarity may be the reason.

    The CD 1500 is not compatible with broadband, due to the fact that the filters in the equipment, cannot pass the correct signalling conditions. This has been known about since broadband was first implemented. I had a CD 1500, which stopped working when I got broadband, a long time ago.
    If you need a stand-alone caller display, then all of the new models will cope with the DTMF data burst which is transmitted along the line, before the first burst of ringing current.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Re: Registering for Caller Display. Do I need to?

    Old_Bear: loved your reference to the BT 'groupies'. I know exactly what you mean and we all know the biggest of them all.

    DavidM wrote:
    Hi Old_Bear,
    Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
    Cheers
    David
    Hi David
    Old_Bear wrote: 
    I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
    Been there, done that!
    Also spoke to Live Chat - pretty useless!
    My questions were:
    What else will go up?
    Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
    Do I have to sign up/pre-register to get it for free when BT do start charging?
    Will this mean my Line Rental and BB/Calls contracts will have different end dates?
    I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
    I'm a Private person; I respect those who respect my Privacy.

  • Is Caller Display free or not free for 12 months?

    When BT announced there would be a charge of £1.75 pm for Caller Display, they also stated this service would be free for 12 months if the subscriber renewed their contract for one year. i rang BT and agreed to take up the offer.
    I have looked at the past 2 bills and they have the following line entries. Here's the latest bill, word for word:
    1. BT Privacy at Home - Caller Display   28 Apr - 27 May 14 
    This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month    £1.75
    2. BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14   £0.00
    I queried the £1.75 charge shown on line 1. via BT online webchat and here's BT's response, again word for word:
    "BT Privacy With Caller Display is free but for BT Privacy at Home you will be charged £1.75"
    You will notice that in their reply they have omitted 'Caller Display' after 'at Home' although the bill clearly shows this at line 1. above.
    Can somebody please tell me should I be paying £1.75 a month? If this is so then will line 2. revert to a further £1.75 after the 12 month's expiry which will mean £3.50 a month in total'.
    I just thought as a simpleton that I was getting Caller Display entirely free for 12 months by signing a new contract. Maybe life is not that simple?

    john46: You state "to put it very simply the 1.75 is charged on one line and credited back on the next line".
    Well it isn't. Had there had been such a credit on the bill I would not have raised a bill query with BT or this forum.
    Below is my total bill where you can see I have no credit shown. It all adds up to £34.50 including the £1.75 Caller Display fee.
    I cannot get a reply out of BT or even an acknowledgement to my email querying the charge. What do you suggest I do? Send a specific mail giving them 7 days' notice that I will cancel the Direct Debit and send a cheque less the missing credits, if I don't receive a satisfactory answer?
    Your reply and those of the 2 other respondents now confirm that there should be a credit line of £1.75.
    Whatever happens you have proven BT owes me £1.75 for each month this has occurred. May I therefore use your name and your answer in a further email to BT? It will be interesting to see if that prompts a response.
    Line Rental
    28 Apr - 27 May 14 £0.00
    Barring withheld calls
    28 Apr - 27 May 14 This is the cost of your Barring withheld calls charged in advance (£4.75 a  month) £4.75
    BT Privacy at Home - Caller Display 28 Apr - 27 May 14 This is the cost of your BT Privacy at Home - Caller Display up to 27 May  2014 at £1.75 a month £1.75
    BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14 £0.00
    You're making great savings by paying your line rental upfront for the next 12 months. More information
    Package
    Broadband and Calls 28 Apr - 27 May 14 This is the cost of your Package at £18.00 a month, charged in advance from
    28 Apr 2014 to 27 May 2014. This gives you:
    Calling Plan Unlimited Weekend Calls
    Broadband BT Infinity 1
    £18.00
    Unlimited Anytime Calls Add-on 28 Apr - 27 May 14 This is the cost of your Unlimited Anytime Calls Add-on charged in advance  (£7.00 a month)
    Includes anytime calls to UK landlines and discounts to UK mobiles £7.00
    BT Sports
    BT Sport HD Pack 28 Apr - 27 May 14 3.00 a month, charged in
    advance from 28 Apr 2014 to 27 May 2014 £3.00
    Total line rental and other basic charges £34.50

  • Caller Display query

    Hi there
    I currently get Caller Display free as long as I make a number of chargeable calls within a given period, but I see that it will be changing in the new year, and will only be free (for a year) if you sign up for the 12 month contract.
    However, I signed up for a 12 month contract in March this year and so have a few months of the current contract left. I've already decided that I'll sign up again when this contract ends. Do I/will I qualify for the free Caller Display?
    Thanks.

    Ectophile wrote:
    No.  You need to agree to a new 12 month contract starting in January.
    I also re-contracted in March.  My intention is to just pay the charge for a couple of months, then phone up Customer Options and tell them thay need to give me a better deal than last year to make up for the price increases.
    Thanks for your reply, Ectophile. I did think it likely was an offer to lure in new contract customers.
    I'll do what you're going to do, and see if I can get them to throw it in when I renew. Otherwise I'm cancelling Caller Display altogether after March.

  • Caller Display ballsup

    "1.
    BT Privacy with Caller Display free for 12 months £1.75
    This is the cost of your BT Privacy with Caller Display free for 12 months
    charged in advance (£1.75 a month)"
    Huh  Free for 12 months at a cost of £1.75/month
    Can BT please translate this into Plain English?
    Notwithstanding that particular issue, take a look at this please BT:
    Just don't believe anything BT tells you. I wrote a reminder in my diary to renew Caller Display in time, and they've gone and started to charge me from four days before the date they promised.

    NeilO wrote:
    Hi FloFosterJenkins,
    No, it's not only for the first 12 months as customers can renew their free offer for a further 12 months from 30 days before their current offer expires.  ......
    Thanks
    Neil
    Thanks for the clarification NeilO.
    What I still don't understand, and I don't think BT makes clear, as I mentioned in an earlier thread, is if you renew 30 days before the offer expires, does the renewal run from the date of renewal (30 days before, when the emails are sent), or the offer expiry date?
    Libby Barr has emailed me about renewing Caller Display. Amongst other things she writes:
    1. Get it free for another year.
    You can do this by renewing your Caller Display and line rental contracts for another 12 months.
    Renew your Caller Display now
    2. Do nothing, and keep the service for £1.75 a month.
    If we don't hear from you, you'll see £1.75 a month on your bill after your current contract ends.
    (my bold)
    But she doesn't say when the contract ends, nor whether or not the renewal is from the day I place the request to renew, or from the day the current contract expires.
    I've got as far as the order summary on MyBT, which reads:
    Your BT Privacy with free caller display will be renewed for the next 12 months. A new 12 month line rental contract also applies.
    (my bold)
    The next 12 months from when?

  • Caller display facility

    My neighbour recently purchased a handsfree set which has the caller display facility and had the caller ID function activated on her phone and all went well for a few days then the phone stopped displaying caller ID.
    She called BT who checked the line and found a fault which was repaired and caller ID functioned again  but a day later the caller ID function stopped working again
    Again she rang BT and was told their is no fault on the line and threatened the usual " we will charge you if an engineer calls and can find no fault, so to find out if her handset was the cause she asked me if I'd bring my handset to her house to see if caller ID worked on my phone plugged into her line which it did.
    Based on this she took her handset back to the supplier who supplied her with a new replacement which when she plugged it in failed to show caller ID.
    She then bought the handset to my house and plugged it into my line and caller ID worked OK.
    This is totally baffling when you consider my handset's caller ID works fine on my line and hers but her's only works on my line!
    Both our handsets are Motorola and are models produced in the last year, so are technically up todate with high spec facilities.
    We both use the primary BT sockets in our respective homes and have no filters in use or computers or wifi equipment near the base handsets.
    She's also confirmed caller ID is activated on her line by dialling *#246#.
    As I said, totally baffling and was hoping someone might have an idea that we haven't already tried or thought of ourselves.

    What is the Model number of the phone? maybe its a known issue with that specific phone.
    As you have said you have shown Caller ID is active on the line, so doesn't seem a BT issue.
    Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

  • Evening and weeknd packages and caller display

    My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
    40GB broadband
    Evening and weekend calls
    Anytime calls add-on
    and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
    Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
    Also, is there any way of having the caller display option without having to pay £2 a month?

    When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles.  The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
    A broadband package and a calls package may be a completely different price to a combined broadband and calls package.  Sometimes two apparently identical packages can have completely different prices, just because they have different names.

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