Caller Display Charging Problem

This is now the 3rd month in a row I have been charged for Caller Display, I have contacted the Indian online live chat twice previously but the problem still persists, can someone here get to the bottom of this and refund me the sums I have been overcharged and sort it out so that I don't get charged next month?

Hi beseeinyou,
I'll be able to pick this up from here and get you sorted. Sorry that you're still being charged despite contacting us twice to stop that happening.
Click on my username and under the "about me" section of my profile you'll see the link to send over your details.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages

Caller Display Charge from Jan 2014

With regard to the soon to be chargeable options 1571 and Caller Display I am confused as to whether I would be charged or not.
For 1571 I cancelled this a few years ago as it interferred with my Answerphone, so hopefully there will be no automatic 'opt-in' for this for me, but Caller Display ?.
I currently have a phone (BT Graphite) that displays the number calling me. However all talk seems to be of 'BT Privacy at Home with Caller display' being the chargable option. I am not sure if this is what I have. Reading BT website for this addon simply means the User would also be signed up with TPS, but I did this myself, again many years ago, so is what I use simply to get a number displayed on the Phone, so is this 'BT Privacy at home with Caller Display' or not. There is no identification of this on 'My BT' Account Page. I have also read that Inclusive call packages could include Caller Display, my package is Unlimited Evening & Weekend calls

Thanks for the clarification.
So, my understanding is as follows:-
I am currently on 'Broadband Option 1' with 'Unlimited Anytime Plan' at a cost of £16.90 per month + Line Rental
I believe the cost for 'Unlimited Anytime Plan' is £5.15 at present (included in the £16.90).
NB: I am not currently in a contract. It finished in May this year
Having entered my account no. and telephone number in the Broadband Price Checker for the price after 4/1/2014, it shows the cost rising to £17.98.
However, if I want to continue 'Caller Display' as a free service, then I will need to agree to a NEW 12 month contract with BT. On taking out a NEW contract, I believe that I will then be subject to the £7.00 monthly charge for 'Unlimited Anytime Plan' as opposed to £5.48. Is my understanding correct on this point?
If so, will my NEW monthly payment rise to £19.50 (difference between £5.48 and £7.00) + Line Rental?
It really is important that I determine what the actual cost will be.

Display & Charging Problem - X220

I have the i7 X220. It's been great, but I'm starting to have a few issues. Just want to get some feedback in case there's something simple I need to do before contacting service and probably sending it in for repair (it was purchased March 2010).
1) Display is great 98% of the time, but I notice that the colors go off - a bit day glo/neon, if I move the laptop while it's on and in use. This used to be just if I walked across the room, now it happens sometimes even if I just move it from my lap. The same thing occurs sometimes after I've been using it for a while. Wondering if it's heat related or if I have a loose connection somewhere. Note that it generally goes right back to good if I refresh the display.
2) A more serious issue - I've had charging problems with this laptop off and on for the last few months. I purchased a spare power supply and battery, and I noticed that it seemed to charge fine with the newer power supply, but was random with the old one. Batteries didn't seem to make a difference. Today, once again I can't get it to charge at all - with either power supply or battery.
You're thinking, "Well just send it in for service." That's probably what I'll have to do, but these tend to be random issues, and I've not had good luck with repairs in the past when that was the case. So, just trying to get some background and see if these are known issues.
Thanks.

hey shazza,
for #1 , i'm guessing a loose cable is causing this since it happens when you move the unit. If you want, use this >> http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM006464
open your unit and ensure all cables is connected correctly.
another thing you can try is to uninstall the current graphic driver for your unit , let windows install its generic drivers and see if it happens again.
now for #2 , that is something I will have to say send it to service. I have not seen that happen before.
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Caller Display Charges

Last year BT introduced a charge for Caller Display. If you took out a new 12 month line contract they would continue to be free. I did this and have not been charged for this service.
I have just received my latest bill and there is a small note opposite line charge stating that I will be charged for Caller Display from mt next bill. Last year when BT announced this charge there was a furore and questions were asked in Parliament.
Will BT be doing the same this year and giving it free if a new contract is taken out?
I also noticed on my bill that I was being charged for BT Sport HD which I have never requested. I recently took out a new contract to continue to get BT Sport SD free on Sky. I know that it had been announced that although BT Sport SD would be free for another year HD would be chargeable. No mention was made of this when I took out the new contract. I have contacted BT and they are removing this charge.
It seems that BT will take every opportunity to put extra charges on your bill and make things as difficult as possible to understand.
Peter

BT did not start charging for Caller Display until early January 2014 but because I took out the deal for 12 months free caller display on the 11th December 2013 I will be charged for it from 10th December 2014. I wish that I had waited until January 2014 to take up the deal.

Update on Caller Display - Contract problems

Hello everyone
A little while ago I posted my problem regarding Caller Display and the fact that I had to agree and 18 month contract when we went over to Infinity last December and how I wanted to know why when this 'free' service was part of my package. I tried contacting the website a forum member advised and got told to ring another number which I did.
Then I was told they understood the problem but couldn't help and gave me another number to go direct to the people who could! The girl was very pleasant and understood why I was protesting but after speaking to her supervisor said she was very sorry but could do nothing about it. When I asked why not when my package was for 18 months I was astounded when she said because the phone contract was not the same as the broadband contract!!! I then asked if that meant that if this was the case then could I cancel the contract in December instead of 25th May 2015 and was told that was not possible.
I was never told that my 'package' had 2 different contracts and I still do not understand why I am being told that from December I have to pay for Caller Display or cancel it. Has anyone else ever heard of it? I wanted a 12 month contract as usual but due to changing to Infinity was told it had to be 18 months and now I feel I have been conned by BT. It isn't so much the money as the devious way it has been done.
kind regards...........Meggy

I think it is probably correct to think of having more than one contract with BT because they can have different contract minimum periods and be cancelled independently (well to a certain extent). They also have separate terms and conditions.
Anyway, I suspect what happened is you re-contracted your Broadband in Dec 2013 on a new Infinity contract with an 18 month minimum period. Strictly speaking you probably didn't need to also re-contract the phone and start a new 12 month phone minimum period, but you did so because they were offering free Caller Display for 12 months if you did that. It made sense because due to the broadband contract you had no intention of cancelling the phone line during that period anyway.
I would think that you will have a third option of re-contracting the phone again in Dec, again starting a new 12 months minimum period to continue to qualify for free Caller Display?
See http://bt.custhelp.com/app/answers/detail/a_id/8502/~/all-about-caller-display
But of course that minimum period would still be 6 months out of sync with your current broadband minimum period. Possibly better to cancel it for 6 months and then get things back in sync from Jun 2015?
I went to great efforts to sync my recent new Phone (line rental saver), Infinity Broadband, BT TV, and free BT Sport recently. They are all for a minimum of 12 months, line up with the BT Sport 'season' (Aug-Jul) and even line up with my exact day-of-the-month billing date. It was not a simple feat to achieve though and took a bit of planning.

Mac Book Pro 13inch Retina display charging problem..

Hello guys I have a problem with my late 2013 macbook pro retina display 13inch. My macbooks charge was completely finished, and i went to a holiday trip with it. When I got to my hotel and plugged in the charger to a 110W plug, the light on the charger turned into orange as normally but the macbook is not charging. I cannot do anything, what should i do and can i fix it myself or do i need to go to a apple store? Thank you!

In the older MBPs, there are LEDs indicators on the side of the Mac or the Battery itself, which when pressed can show you the state of the battery. These were removed in later Macs like yours.
You can take a look at this. If you do any repairs yourself or through an unauthorized service person/company, your warranty will not be honored, so please be careful. Here is a guide that can let you look at your MBP.
https://www.ifixit.com/Teardown/MacBook+Pro+13-Inch+Retina+Display+Late+2013+Tea rdown/18695

'Free' Caller Display Being Charged For

For the last three months I've been charged for Caller Display when it should be free until 04/12/15.
Each time I've used live chat help and have eventually got the first two months refunded but have just been charged again. I've just got off live chat and have been told (again) I will be refunded and the problem will be sorted but I can't say I have much faith.
How can I get this fixed once and for all?
Thanks,
Paul
Solved!
Go to Solution.

Hi TykeUK,
Thanks for your post.
I can help get this sorted for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Display problem, charging Problem

DISPLAY PROBLEM & CHARGING PROBLEM ACER LIQUID E700, INVOICE NO.S8001A/14-15/6959 INVOICE DT:02-02-2015

rajuwilsonk,
If the phone is not charging I would recommend getting in touch with your reseller or Acer technical support in your area for options.

Another Caller Display Problem

My caller display stopped working today at 14.00hrs and dispite reporting it several times and getting a text saying its now fixed, its not working.
I have no filters and a filtered face plate, on infinity broadband and tried 2 new bt phones and they both display the same as the old ones NO Caller ID is Displayed.
I took my old phones to a mmate and they both show caller display, so sispect its another one of those weak signal faults ?
Can a mod here take a look at it for me ringing India is winding me up
Solved!
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No filters as I put in my first post a filtered face plate.
The phone is plugged into it direct, but it started working again on its own dispite a call from India saying problem is with my equiptment! which its not.
BT are a shambles and its ok when everything works and I'm lucky mine never turned into a 6/8 multi call to 151 like others here.
What caused it to stop working ? thery dont know, how it got fixed they dont know, other than to say after it started working again the faults in my property.

Caller Display/BT Answer 1571 charges

Unbeknownst to me, Caller Display and BT Answer 1571 have been free since 2005 yet BT have been charging me £3.50/month (slighlty less before price increases) so I have been paying unnessarily for 9 years! I queried this with them and they said £1.75 of it was for BT Answer 1571 which I don't recall ever signing up to and does not appear anywhere on my bill. All that appears on my bill is £3.50 for Caller Display. How was I supposed to know I had 1571 and had been paying for it?!?
It is a really deceitful way of getting money out of their customers because I presumably didn't specifically tell them I would now like it free instead of paying for it.
I signed up to Caller Display about 17 years ago when it was chargeble but would have expected them to drop the charge in 2005 when it became free for everyone else, silly me.
BTW I have now cancelled it and signed up to BT Privacy for 12 months so am now getting it free. This doesn't help me recoup the £100's I lost though!
Hope this post at least helps someone else pick up on it.

They started charging for this service for all customers at the start of this year,
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Caller display problem

been having problems with my caller display it has been reported several times in last 3 weeks
engineers came out and said it was my telephone at fault
now tried 3 different brand new phones in the master socket and all just display "incoming call"
tried a neighbours phone and it did work
of the 3 new phones 2 were bt and one panasonic
dialing *234# says callers number will be displayed although this only started doing this yesterday usually it says service not available
do you have any suggestions

sorry, but you just have to be persistant and determined
I've has smiliar issues setting up call blockers ( which need caller ID )
Have gone through a number of these and different phones .
After isolating the issues, finally system has stabilised ..
One thing to make sure of is that BT have actually enabled it
you have to called customer services ( don't make a new order )
my BT Bill online still keeps saying:
"extra calling features available" - incude BT Caller diaplay ( free for a year etc )
its so frustrating, because I have this setup , yet the Bill looks like I need to order it

After update my iphone 4, I have problem charging my phone. It will always display Charging is not supported with this accessory

After update my iphone 4, I have problem charging my phone. It will always display charging is not supported with this accessory. What happen to iOS 5, how come it can register my charger?

I have a 3Gs and I cant charge my iPone with any of my non Apple charges such as my Logitech stereo since I upgraded to IOS5... what did Apple do?
/M

Re: Recurring charge for Caller Display

Hi,
Sorry to post here but I can't find the new thread option, I'm new to this forum.
I'm having the same issue with being charged for caller display. I was assured last month it was all sorted out and I'd be refunded back to September, just got this month's bill with a paltry £1.69. I really can't cope with the foreign call centre again, can someone please help?

If you have done online help and customer services then see if mods can help. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Recurring charge for Caller Display

I renewed my line rental contract for a year to get free caller display but I am still getting charged for it 3 months later.
In February I contacted Live chat and was assured it was all sorted and I wouldn't get charged again.
My March bill was issued yesterday and I have been charged yet again, there was a refund of 6 pence ? supposedly for caller display.
Solved!
Go to Solution.

Hi Patty-L,
Sorry about that
You should be able to see the link now.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

150 and Caller Display Problem

Probably the easiest one to start with. When I dial "150" all I get is a recored message saying - "Sorry you cannot call that nunber from this line. Please ontact your service provider using the number given in their documentation"
What's that all about?
Secondly I added/ordered the "Bt Privacy" service last week but as of now the caller display aspect still isn't working. Do I need to wait longer or is it likely that there's been a problem?
Thanks in advance.
Griff
Solved!
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Are you sure that its still YOUR telephone number, and it has not been crossed with someone else?
Try calling your number from a mobile, and see if it rings. Or call a mobile and see what number comes up.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Caller Display Charging Problem

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