Caller Display etc. requested, not got.

How long should it take to get Caller Display once the order has been placed? I requested this service last Wednesday, 04/02/2015 along with my BT Sport and Entertainment pack (my BB was installed on 02/02/2015) I was told it would take 24 hours to initiate all three services. As they never appeared, I have been calling daily to find out what has happened to these items and the answer is always it will take 24 hours. Untill that is, I received a call about an hour ago to tell me that my Sport and Entertainment pack will not be available until the 12th and the Caller Display will not be ready untill the 18th! Is this the normal level of service from BT?

Hi toobi-won,
Welcome to the community and thanks for your post.
Please send me in your details using the "Contact The Mods" link found in my profile and I will take a look into what is causing this delay.
Thanks,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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After update 7.1.0. my sound only works for phone calls,emails etc, but not for music or games

after update 7.1.0. my sound only works for phone calls,emails etc, but not for music or games

Maybe I understood your problem. Get to Settings > Sounds > Ringers and Alerts >Turn Change With Buttons to Off. And if your Side Switch is assigned to 'Mute', turn it back on, else, use the control center to turn off mute.
P/s: And your name is...

Is Caller Display free or not free for 12 months?

When BT announced there would be a charge of £1.75 pm for Caller Display, they also stated this service would be free for 12 months if the subscriber renewed their contract for one year. i rang BT and agreed to take up the offer.
I have looked at the past 2 bills and they have the following line entries. Here's the latest bill, word for word:
1. BT Privacy at Home - Caller Display   28 Apr - 27 May 14
This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month   £1.75
2. BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14   £0.00
I queried the £1.75 charge shown on line 1. via BT online webchat and here's BT's response, again word for word:
"BT Privacy With Caller Display is free but for BT Privacy at Home you will be charged £1.75"
You will notice that in their reply they have omitted 'Caller Display' after 'at Home' although the bill clearly shows this at line 1. above.
Can somebody please tell me should I be paying £1.75 a month? If this is so then will line 2. revert to a further £1.75 after the 12 month's expiry which will mean £3.50 a month in total'.
I just thought as a simpleton that I was getting Caller Display entirely free for 12 months by signing a new contract. Maybe life is not that simple?

john46: You state "to put it very simply the 1.75 is charged on one line and credited back on the next line".
Well it isn't. Had there had been such a credit on the bill I would not have raised a bill query with BT or this forum.
Below is my total bill where you can see I have no credit shown. It all adds up to £34.50 including the £1.75 Caller Display fee.
I cannot get a reply out of BT or even an acknowledgement to my email querying the charge. What do you suggest I do? Send a specific mail giving them 7 days' notice that I will cancel the Direct Debit and send a cheque less the missing credits, if I don't receive a satisfactory answer?
Your reply and those of the 2 other respondents now confirm that there should be a credit line of £1.75.
Whatever happens you have proven BT owes me £1.75 for each month this has occurred. May I therefore use your name and your answer in a further email to BT? It will be interesting to see if that prompts a response.
Line Rental
28 Apr - 27 May 14 £0.00
Barring withheld calls
28 Apr - 27 May 14 This is the cost of your Barring withheld calls charged in advance (£4.75 a month) £4.75
BT Privacy at Home - Caller Display 28 Apr - 27 May 14 This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month £1.75
BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14 £0.00
You're making great savings by paying your line rental upfront for the next 12 months. More information
Package
Broadband and Calls 28 Apr - 27 May 14 This is the cost of your Package at £18.00 a month, charged in advance from
28 Apr 2014 to 27 May 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband BT Infinity 1
£18.00
Unlimited Anytime Calls Add-on 28 Apr - 27 May 14 This is the cost of your Unlimited Anytime Calls Add-on charged in advance (£7.00 a month)
Includes anytime calls to UK landlines and discounts to UK mobiles £7.00
BT Sports
BT Sport HD Pack 28 Apr - 27 May 14 3.00 a month, charged in
advance from 28 Apr 2014 to 27 May 2014 £3.00
Total line rental and other basic charges £34.50

Z10 Call Display from Contact - Not Showing Company Info

From the previous versions of Blackberry's OS, whenever I would receive a phone call from a contact in my phone, the name of the Contact and their Company (as I entered it) would show up on the screen. Now, it only shows the name and then has the number below. I meet a lot of people and the Company reference helped me understand who was calling and for what. Is there a way to have it so when someone calls, the name, company and phone number as in BB7.

This feature is an absolute must. Driving me crazy not seeking the company name of callers. I have 17 Tony's and now have no idea who is calling. This needs a fix ASAP!

Caller Display Problems

Hello, I recently rejoined BT for home telephone and broadband having been with talk talk and O2. I have had a bit of a mare with the Infinity and phone install but it is done now. I have contacted BT about caller display that was included with my package. They stated it would be active on Monday 27th Feb. It was not. Contacted them again and they said it would be active on 28th. It was not and again, I contacted them yesterday and despite assurances caller display is still not active.
I have done the *#234# test which says caller ID will be displayed. I have some rather expensive Gigaset SL78H digital handsets. Caller display worked with O2 and Talk Talk but it will not work with BT. Is this handset compatible with the caller display servie provided by BT? It worked with my previous phone line providers.
The phone is plugged into the master socket via a network. I have removed the ADSL filters as I was advised to do but to no avail. I am at my wits end now.
Thank You for any help.
Neil

I have just joined this forum out of sheer frustration at our Caller Display still not working after almost three weeks, numerous phone calls, online chats etc., from advisors insisting it would be up and running again in 12/24 hours or whatever. Yesterday, someone even said I should go and buy a new phone! to try out the equipment again before they send out an engineer. Bought a new phone, keyed in some numbers, got them to phone the land line and it still came up Unavailable. I even took a phone call from BT on the new phone so it proves that the new one works. All the phone calls I have had with BT advisors have been from people overseas I think, and I don't think they can grasp the fact that the Caller Privacy ID is still on i.e. our landline number does not come up on other people's phones and all our directory entries are listed in our phone and we can use them to dial out. Dialling out and receiving phone calls is still ok. They are now saying an engineer will have to come out but I know for a fact it is nothing to do with our phone itself. I don't want a bill of £130.00 if he finds nothing wrong with it. I am at the end of my tether.
All this would have been avoided I think if we still had BT shops in the local high street.
Any ideas anyone?

Registering for Caller Display. Do I need to?

Quick history:
Mod on this forum arranges new deal for me for combined Infinity/Call package.
I agree to new deal on condition that I get everything on my account as it was.
New contract starts (Broadband/Calls/Line Rental) on 10th of September 2013.
My Call Package includes BT Privacy, etc. at no extra cost. See pic below...
A few days later news breaks that BT intend to start charging for the same calling features.
I write to the Mod asking if I will have to start paying the fee for these services. He doesn't reply. Eventually I get a reply (obviously automated) telling me the info is on the website, and links to same.
I write back asking for a proper reply to my question; this time I get a reply from 'Yunus', but it doesn't answer the question, (he only confirms that line rental will go up 6.4%), so I try other means.
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
I try Live Chat; holy sh!t, these people are useless! Are they paid to just tell you want to hear?
First guy tells me 'no increase' in any of my prices';
second guy says line rental going up, Infinity going up, but caller features package will not go up as they were included free in the package I signed up for with the Mod here
third, it's a girl; she says everything will go up, and if I choose to leave I need to pay a full year's charges for cancelling.
Plainly, they are not all correct.
All I want to know is, what is going up? When? Do I have to sign up/pre-register for this free year's Caller Display thing? Won't that mean my contracts for BB/Calls, and Line Rental will have different end dates?
I have read the big long thread about the rises, so do not require a repeat of the answers given there as most of them contradict each other anyway, just like Live Chat.
It would be helpful to get a reply from a Mod (preferably the one who signed me up to this new contract in the first place) and not from any of the BT 'groupies'.
Thanks.
Incidentally, I've not had any letter or e-mail informing me of the price rises at all.
I'm a Private person; I respect those who respect my Privacy.

DavidM wrote:
Hi Old_Bear,
Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
Cheers
David
Hi David
Old_Bear wrote:
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
Been there, done that!
Also spoke to Live Chat - pretty useless!
My questions were:
What else will go up?
Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
Do I have to sign up/pre-register to get it for free when BT do start charging?
Will this mean my Line Rental and BB/Calls contracts will have different end dates?
I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
I'm a Private person; I respect those who respect my Privacy.

Re: Registering for Caller Display. Do I need to?

Old_Bear: loved your reference to the BT 'groupies'. I know exactly what you mean and we all know the biggest of them all.

DavidM wrote:
Hi Old_Bear,
Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
Cheers
David
Hi David
Old_Bear wrote:
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
Been there, done that!
Also spoke to Live Chat - pretty useless!
My questions were:
What else will go up?
Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
Do I have to sign up/pre-register to get it for free when BT do start charging?
Will this mean my Line Rental and BB/Calls contracts will have different end dates?
I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
I'm a Private person; I respect those who respect my Privacy.

Help wit setting up caller display

Hi,
I have looked around to see if I can resolve this issue on my own, however I have drawn a blank.
My package includes BT home privacy with gives caller display free, however our BT Graphite phones, which are caller display compatable, do not show caller display on incomming calls, instead they just dispaly 'call 1' even if the number is in my phonebook.
Unfortunatly I think in need to set it up on the phones, however I have missed placed our handbook for the phone!! can any one either,
1) Tell me how to activate caller display
OR
2) Post a link to an on-line version of the hand book for BT Graphite Phones.
Thanks for your help
Mini_stella

mini_stella wrote:
Hi,
I have looked around to see if I can resolve this issue on my own, however I have drawn a blank.
My package includes BT home privacy with gives caller display free, however our BT Graphite phones, which are caller display compatable, do not show caller display on incomming calls, instead they just dispaly 'call 1' even if the number is in my phonebook.
Unfortunatly I think in need to set it up on the phones, however I have missed placed our handbook for the phone!! can any one either,
1) Tell me how to activate caller display
OR
2) Post a link to an on-line version of the hand book for BT Graphite Phones.
Thanks for your help
Mini_stella
Hi.
Which Graphite phone have you got ? There are a variety of different ones, so they may have different display options and methods of access.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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On 26/06/14 I reported a fault (VOL-**********) that the caller display function had stopped working following a thunderstorm in the area. According to the fault status this fault is showing as being corrected and closed on 02/07/14 when in fact the fault still exists. I tested the line using the BT test socket with a new BT2000 phone and this displayed ‘incoming call’ therefore my internal wiring is not part of the problem. I have also dialled the test code *#234# to check if the caller display service is available and confirmed that it is. I then tested the new BT2000 phone on the neighbour’s telephone line and this showed the caller ID for incoming calls, as did my other telephone as well; therefore none of the telephone handsets are at fault. Three times BT have informed me that the fault has been fixed and yet I still have no caller display. Reading through the forums it would appear that other people have encountered similar issues and that the problem is at the exchange, “An Openreach engineer discovered that the RS232 burst transferring the CLI number up the line was too weak and he then went down to the exchange to investigate. He then discovered that the fault lay in the ADSL device which lies between the analogue exchange equipment and the outgoing line”.
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When the lightning struck the phone line back in June, it blew the telephone connection in the back of the Sky Box with a flash and bang (telephone cable now removed from the Sky box). It shorted the Openreach Faceplate (now replaced) so that the phones and broadband stopped working and it caused the phone to light up and react as it does when a call comes through.
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Hi,
I managed to get ultrasearch running now. The crawling process seems to run smooth. Executing a search gives me the correct result. However, i can not display the documents that are listed in the resultpage.
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mvg
Bram

I just tested it by accessing the search page with the following url:
http://myportal/ultrasearch/query/search.jsp
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Welcome to the BT Residential Customers forum
Please could you post on the BT Business forum at http://business.forums.bt.com/
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Caller Display etc. requested, not got.

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