Caller Display - Marketing Calls Opt-Out

So my caller display seems to have vanished - even though I pre-registered in November as requested. I never received any email to confirm this.
Anyway when placing an order to get 'free' BT Privacy and Caller Display I noticed that the following terms are listed:
"...Signing up to BT Privacy with Caller Display will also update your marketing preferences so you may receive the occasional call from BT Group companies letting you know about special offers relevant for you. You can change your consent at any time by calling us free on 0800 800 150."
I've tried doing this but the automated system can't understand me as I have a cold at the moment.
Is there anyway to reset my marketing preferences online to make sure I don't get these calls?
I can only find something to opt me out of marketing emails, not calls.

Have a look at the relevant question about half-way down the contents list here. Looks as though you'll have to wait for the Night Nurse to do its stuff, though if you ignore the automated requests to say something you get offered other options after a minute or two. Choose Sales, who should be able to help.
You can click the white star next to this message if you think it was helpful.

Similar Messages

  • 866-211-0874  Opt out of Business Marketing and Mobile Advertising

    866-211-0874  automated, don't have to talk to anyone.
    Supposedly the super-cookie opt out, but could also just be the same options as the verizon.com/myprivacy page as well.  Worth a shot though.  Obviously Verizon doesn't call it the supercookie opt-out.

    On a somewhat related topic, I too get very frequent mailings offering me FiOS promotions.  While the snail mail I get is in English, as an existing subscriber I'm not eligible for any of the promos they're touting.  All those ads do is rub in the fact that new subscribers get a much better deal than do existing customers.
    In the interest of saving mailing costs, as well as saving trees, you'd think that Verizon would find a way to integrate their existing customer data base with their advertising mailing list. 
    I'm not holding my breath though, and, while I wish you luck, I suggest you don't hold yours either.

  • Caller Display

    Hope some one can help.  Have had caller display for some time, bought a new phone and it will not work.  Reverted to old phone and caller display worked for a while and then stopped working.  We have taken both phones to friends who have caller display and caller display worked on both old and new phone.  Have tried #234# and it states caller identity will not be displayed.  Also answer phone will not work on either phone but work at friends. Have removed ASDL filter and installed i-plate with no effect. Phone at times rings intermittently. Have reported fault and automatic system says there is no fault on the line.  Any suggestions gratefully received.

    #234# disables so it will not be displayed,  dial *234# to enable it again.
    Summary
    CALLER DISPLAY may be switched on with the command *234#, you check it with *#234# and you switch it off with #234#.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Long standing issue with Caller Display

    Hello, I hope someone may be able to help.
    We have had no caller display service since just before Christmas, some six or so weeks ago now.
    I must have called 151 nearly 10 times, received several calls back, one visit from Openreach, made three BT complaints, had my reported fault closed several times as the "end user says it is working" (I presume that is me? I certainly havent told anyone at BT it is working!), and must have been on the phone trying to solve this issue for more than 5 or 6 hours in total.  What a waste of my time.
    Essentially, my elderly and disabled parents receive lots of marketing, sales, unwanted type phonecalls etc, and with caller display previously it has helped them decide if they want to pick up the phone or not.  They want to answer calls to friends and family etc, but not to these "nuisance" calls.
    Everything worked fine til just before Christmas, when we found out Caller Display was now going to be a chargeable service.  I dont mind paying for something if it works, and we "opted in".
    However, we still have difficulties with caller display.
    17070 works fine.
    *#234# tells me callers ID will be displayed.
    Several openreach engineers checked exchange and uploaded new software etc.
    The problem still exists some 6 or more weeks on!
    This cannot continue.  I am just going round in circles all the time, speaking with various people on the phone at BT. 
    What can I do next?  Citizens Advice?, Ombudsmen?, letter to BT Chairman? 
    We are not happy bunnies here, but if anyone could help......I would be exceptionally grateful!!
    Thank you.

    Jones01656 wrote:
    Still no solution, nearly two months now! 
    Not good.  Can I get a refund please on the caller ID service as I believe I have been paying £1.75/month since January 4th?
    I still want to problem sorted by the way......
    Any update RobbieMac?
    Thanks.
    Did you agree a new contract  because in your earlier post you say
    Everything worked fine til just before Christmas, when we found out Caller Display was now going to be a chargeable service.  I dont mind paying for something if it works, and we "opted in". "
    if you did then you will not have been paying for caller ID
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • How can I opt out of marketing texts from EE?

    I receive marketing SMS messages from EE on a fairly frequent basis. They never have an option to reply "STOP" as there is with other marketing texts. I've browsed the My Account section on EE  and can't see any options there to opt out either. How can I tell EE that I no longer want to receive these texts?

    Hi 
    Unfortunately you cant stop them by replying STOP.
    As XRaySpeX mentioned you would need to give us a call and advise customer service you would like to change your Contact Consent.
    Hope this helps!
    Thanks. 

  • Caller Display Charge from Jan 2014

    With regard to the soon to be chargeable options 1571 and Caller Display I am confused as to whether I would be charged or not.
    For 1571 I cancelled this a few years ago as it interferred with my Answerphone, so hopefully there will be no automatic 'opt-in' for this for me, but Caller Display ?.
    I currently have a phone (BT Graphite) that displays the number calling me. However all talk seems to be of 'BT Privacy at Home with Caller display' being the chargable option. I am not sure if this is what I have. Reading BT website for this addon simply means the User would also be signed up with TPS, but I did this myself, again many years ago, so is what I use simply to get a number displayed on the Phone, so is this 'BT Privacy at home with Caller Display' or not. There is no identification of this on 'My BT' Account Page. I have also read that Inclusive call packages could include Caller Display, my package is Unlimited Evening & Weekend calls 

    Thanks for the clarification.
    So, my understanding is as follows:-
    I am currently on 'Broadband Option 1' with 'Unlimited Anytime Plan' at a cost of £16.90 per month + Line Rental
    I believe the cost for 'Unlimited Anytime Plan' is £5.15 at present (included in the £16.90).
    NB: I am not currently in a contract.  It finished in May this year
    Having entered my account no. and telephone number in the Broadband Price Checker for the price after 4/1/2014, it shows the cost rising to £17.98.
    However, if I want to continue 'Caller Display' as a free service, then I will need to agree to a NEW 12 month contract with BT.  On taking out a NEW contract, I believe that I will then be subject to the £7.00 monthly charge for 'Unlimited Anytime Plan' as opposed to £5.48.  Is my understanding correct on this point?
    If so, will my NEW monthly payment rise to £19.50 (difference between £5.48 and £7.00) + Line Rental?
    It really is important that I determine what the actual cost will be.

  • How to Opt-Out of verizon's marketing services?

    Does anyone know how or where to find the page where you can elect to opt-out of their marketing?

    Are you kidding me? Everything about Verizon is MARKETING, even in this place! You cannot escape it!  When you call Customer Service, or Account Services, you're actually talking with a SALES agent whose only job is to SELL you something... anything, even if you don't even request it, or give authorization. They couldn't care less about your troubles or services, as long as they can meet their "SALES QUOTA" for the day and cash in their bonuses!

  • Your free Caller Display offer ends soon

    On Saturday I receie an email:
    At the moment, you've got BT Privacy with Caller Display on a free offer for 12 months. The offer is ending soon and you'll then start paying the usual £1.75 a month to keep the service. But don't worry, you can still get it for free. Read on to find out how.
    What is it again?
    BT Privacy with Caller Display is a really handy service that's easy to take for granted. It's the smart way to know who's calling before you answer your phone. And it's a great way to avoid calls you don't want to take, like sales calls.
    What you need to do
    Take your pick from one of these options.
    1. Get it free for another year.
    You can do this by renewing your Caller Display and line rental contracts for another 12 months.
    So I opted to renew line rental with a futher 12 months free Caller Display.  I went right through the procedure and expected to get an email confirming the order with instrucions on how to pay - but nothing.  So how do I go about checking if the order went through please?
    Thanks very much.
    Graham

    grajay wrote:
    ... expected to get an email confirming the order with instrucions on how to pay - but nothing.  So how do I go about checking if the order went through please? 
    After re-contracting line rental for a minimum of 12 months you would continue to pay for it in the same way as you currently do, by either monthly or quarterly bill usually settled by direct debit.
    If you want to make use of Line Rental Saver and pay for a whole year of line rental in advance at the cheaper rate then that is a different product that needs ordering as well.
    Try this page for order tracking.
    https://www.bt.com/appsconsumerordertracking/

  • Old caller display CD1500

    I have an old BT CD1500 unit which has inch high numbers and letters and includes a 70 number directory of names which displays instead of the number, a brilliant bit of kit, mine has been working for many years on an ordinary line, then later with BT Broadband.
    I just had BT infinity fibre broadband installed, and the last call displayed was the Openreach Engineer to say he was on the way. The engineer did not check to see it was working before he left as he should have done.
    When the CD stopped indicating new calls I rang to complain, but when we realised that the caller id on my cordless phone was still working Openreach told me the CD1500 was obsolete and there was nothing they could do. The CD1500 still showed the time correctly and indicated when the line was busy as normal, just no incoming calls indicated. Very suspicious that the equipment was working perfectly until the engineers came! After some research I uncovered the following vitally useful information.
    Early BT caller display equipment usually will NOT work on Cable phone lines as they use a different signalling standard, later equipment is mostly dual standard, but you do need to check before switching providers. Mind you most sales people BT or cable company have no idea of this.
    The thing that brought my CD1500 back to life was when I discovered that the unit is polarity conscious. For most modern phone equipment it does not matter which way round the incoming pairs of the phone line are connected although this used not to be true, old BT pay hones and the now obsolete party lines were dependant on the line pair being connected the right way round, but not any longer.As a result most Openreach engineers are lax about ensuring that lines are connected with correct polarity, and this does not usually matter, but it does matter with early caller display equipment like the CD1500.
    This was easily fixed and hey presto incoming calls are now displayed as before.
    Of course only Openreach engineers are allowed to mess with the line in this way, so unless you are absolutely sure you know what to do then don't, because you won't want to pay Openreach' wickedly exorbitant call out fees to fix any problems you may encounter. They should however agree to send someone out free of charge to swap the wires as they caused the problem in the first case, but you do need to be sure this is the cause of the problem first. It is scandalous that you may be expected to agree to pay to find out if the problem is something as simple and preventable as this.
    So if you have elderly BT caller display gear that suddenly stops working especially after engineering attention to your line then the polarity may be the reason.

    The CD 1500 is not compatible with broadband, due to the fact that the filters in the equipment, cannot pass the correct signalling conditions. This has been known about since broadband was first implemented. I had a CD 1500, which stopped working when I got broadband, a long time ago.
    If you need a stand-alone caller display, then all of the new models will cope with the DTMF data burst which is transmitted along the line, before the first burst of ringing current.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Caller Display no longer working

    I have had Caller Display since our exchange was updated to System X - must be 20 years (it used to be called CLI when I worked for BT) and it has always worked perfectly.
    A few weeks ago, it stopped working and seems to be beyond BT's capability to fix it. I have scanned the forum and have tried everything suggested but nothing seems to make any difference.
    I have a separate 50 number caller display, which I had from the beginning and a modern BT Hudson cordless phone. The caller display doesn't register and the phones just say 'external call'. Dialling *#234# gives announcement 'callers identity will be displayed'.
    I have tried connecting the display and a different phone, directly to the NTE, under the faceplate, and using different makes of filter.
    BT have made several attempts to reset the facility and have taken it out of service and reinstated it. Nothing has made any difference, although on one occasion a couple of numbers did briefly display and then it stopped working again.
    Finally, I got cross and insisted that they sent engineer to sort it. When he arrived, he had no idea what to do about it and said that he wouid hand it back to the exchange. Later that day I received a text to say it was fixed but it wasn't.
    After all this I began to wonder whether both my devices had coincidentially gone faulty together, so yesterday I took the display to a friends house where it worked perfectly!
    I have reported the fault again but have no confidence that it will be rectified. If anyone has anything else I could try I would be most grateful. CLI is a really useful facility and I miss it greatly!
    Maybe the only solution is to go to Virgin which, as a loyal BT person, I would hate to do?

    Martin Hi
    It does sound that you have done all the relevent tests to prove where the fault is.
    I assume you have tried it without a Home Hub / Router connected? I have known these to mask the CLI.
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Caller Display Problems

    Hello, I recently rejoined BT for home telephone and broadband having been with talk talk and O2. I have had a bit of a mare with the Infinity and phone install but it is done now. I have contacted BT about caller display that was included with my package. They stated it would be active on Monday 27th Feb. It was not. Contacted them again and they said it would be active on 28th. It was not and again, I contacted them yesterday and despite assurances caller display is still not active.
    I have done the *#234# test which says caller ID will be displayed. I have some rather expensive Gigaset SL78H digital handsets. Caller display worked with O2 and Talk Talk but it will not work with BT. Is this handset compatible with the caller display servie provided by BT? It worked with my previous phone line providers.
    The phone is plugged into the master socket via a network. I have removed the ADSL filters as I was advised to do but to no avail. I am at my wits end now.
    Thank You for any help.
    Neil

         I have just joined this forum out of sheer frustration at our Caller Display still not working after almost three weeks, numerous phone calls, online chats etc., from advisors insisting it would be up and running again in 12/24 hours or whatever.  Yesterday, someone even said I should go and buy a new phone! to try out the equipment again before they send out an engineer.  Bought a new phone, keyed in some numbers, got them to phone the land line and it still came up Unavailable. I even took a phone call from BT on the new phone so it proves that the new one works.  All the phone calls I have had with BT advisors have been from people overseas I think, and I don't think they can grasp the fact that the Caller Privacy ID is still on i.e. our landline number does not come up on other people's phones and all our directory entries are listed in our phone and we can use them to dial out.  Dialling out and receiving phone calls is still ok. They are now saying an engineer will have to come out but I know for a fact it is nothing to do with our phone itself.  I don't want a bill of £130.00 if he finds nothing wrong with it.  I am  at the end of my tether.
    All this would have been avoided I think if we still had BT shops in the local high street.
    Any ideas anyone?

  • Caller Display/BT Answer 1571 charges

    Unbeknownst to me, Caller Display and BT Answer 1571 have been free since 2005 yet BT have been charging me £3.50/month (slighlty less before price increases) so I have been paying unnessarily for 9 years! I queried this with them and they said £1.75 of it was for BT Answer 1571 which I don't recall ever signing up to and does not appear anywhere on my bill. All that appears on my bill is £3.50 for Caller Display. How was I supposed to know I had 1571 and had been paying for it?!?
    It is a really deceitful way of getting money out of their customers because I presumably didn't specifically tell them I would now like it free instead of paying for it.
    I signed up to Caller Display about 17 years ago when it was chargeble but would have expected them to drop the charge in 2005 when it became free for everyone else, silly me.
    BTW I have now cancelled it and signed up to BT Privacy for 12 months so am now getting it free. This doesn't help me recoup the £100's I lost though!
    Hope this post at least helps someone else pick up on it.

    They started charging for this service for all customers at the start of this year,
    Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Helpful Post?
    If a post has been helpful, say thanks by clicking the ratings star.

  • Caller Display Charging Problem

    This is now the 3rd month in a row I have been charged for Caller Display, I have contacted the Indian online live chat twice previously but the problem still persists, can someone here get to the bottom of this and refund me the sums I have been overcharged and sort it out so that I don't get charged next month?

    Hi beseeinyou,
    I'll be able to pick this up from here and get you sorted.  Sorry that you're still being charged despite contacting us twice to stop that happening.
    Click on my username and under the "about me" section of my profile you'll see the link to send over your details.
    Cheers,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Is Caller Display free or not free for 12 months?

    When BT announced there would be a charge of £1.75 pm for Caller Display, they also stated this service would be free for 12 months if the subscriber renewed their contract for one year. i rang BT and agreed to take up the offer.
    I have looked at the past 2 bills and they have the following line entries. Here's the latest bill, word for word:
    1. BT Privacy at Home - Caller Display   28 Apr - 27 May 14 
    This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month    £1.75
    2. BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14   £0.00
    I queried the £1.75 charge shown on line 1. via BT online webchat and here's BT's response, again word for word:
    "BT Privacy With Caller Display is free but for BT Privacy at Home you will be charged £1.75"
    You will notice that in their reply they have omitted 'Caller Display' after 'at Home' although the bill clearly shows this at line 1. above.
    Can somebody please tell me should I be paying £1.75 a month? If this is so then will line 2. revert to a further £1.75 after the 12 month's expiry which will mean £3.50 a month in total'.
    I just thought as a simpleton that I was getting Caller Display entirely free for 12 months by signing a new contract. Maybe life is not that simple?

    john46: You state "to put it very simply the 1.75 is charged on one line and credited back on the next line".
    Well it isn't. Had there had been such a credit on the bill I would not have raised a bill query with BT or this forum.
    Below is my total bill where you can see I have no credit shown. It all adds up to £34.50 including the £1.75 Caller Display fee.
    I cannot get a reply out of BT or even an acknowledgement to my email querying the charge. What do you suggest I do? Send a specific mail giving them 7 days' notice that I will cancel the Direct Debit and send a cheque less the missing credits, if I don't receive a satisfactory answer?
    Your reply and those of the 2 other respondents now confirm that there should be a credit line of £1.75.
    Whatever happens you have proven BT owes me £1.75 for each month this has occurred. May I therefore use your name and your answer in a further email to BT? It will be interesting to see if that prompts a response.
    Line Rental
    28 Apr - 27 May 14 £0.00
    Barring withheld calls
    28 Apr - 27 May 14 This is the cost of your Barring withheld calls charged in advance (£4.75 a  month) £4.75
    BT Privacy at Home - Caller Display 28 Apr - 27 May 14 This is the cost of your BT Privacy at Home - Caller Display up to 27 May  2014 at £1.75 a month £1.75
    BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14 £0.00
    You're making great savings by paying your line rental upfront for the next 12 months. More information
    Package
    Broadband and Calls 28 Apr - 27 May 14 This is the cost of your Package at £18.00 a month, charged in advance from
    28 Apr 2014 to 27 May 2014. This gives you:
    Calling Plan Unlimited Weekend Calls
    Broadband BT Infinity 1
    £18.00
    Unlimited Anytime Calls Add-on 28 Apr - 27 May 14 This is the cost of your Unlimited Anytime Calls Add-on charged in advance  (£7.00 a month)
    Includes anytime calls to UK landlines and discounts to UK mobiles £7.00
    BT Sports
    BT Sport HD Pack 28 Apr - 27 May 14 3.00 a month, charged in
    advance from 28 Apr 2014 to 27 May 2014 £3.00
    Total line rental and other basic charges £34.50

  • Caller Display Charges

    Last year BT introduced a charge for Caller Display. If you took out a new 12 month line contract they would continue to be free. I did this and have not been charged for this service.
    I have just received my latest bill and there is a small note opposite line charge stating that I will be charged for Caller Display from mt next bill. Last year when BT announced this charge there was a furore and questions were asked in Parliament.
    Will BT be doing the same this year and giving it free if a new contract is taken out?
    I also noticed on my bill that I was being charged for BT Sport HD which I have never requested. I recently took out a new contract to continue to get BT Sport SD free on Sky. I know that it had been announced that although BT Sport SD would be free for another year HD would be chargeable. No mention was made of this when I took out the new contract. I have contacted BT and they are removing this charge.
    It seems that BT will take every opportunity to put extra charges on your bill and make things as difficult as possible to understand.
    Peter

    BT did not start charging for Caller Display until early January 2014 but because I took out the deal for 12 months free caller display on the 11th December 2013 I will be charged for it from 10th December 2014. I wish that I had waited until January 2014 to take up the deal.

Maybe you are looking for