Caller display partial failure again

On 3 April 2014 I reported that my caller id had not been working since 24 March 2014 (last incoming number displayed on my phone).
After checks I realised that caller display did work on an ordinary directly connected handset but not on my Siemens Gigaset S795 cordless/answerphone system. I assumed it was faulty and bought a new base station which also failed to work.
On 23 ‎April ‎2014 I reopened the fault . As reported the system had worked perfectly for years before this. *#234# confirms CLID is active.
The new unit still does not work even when connected directly to the master socket with baseplate removed (i.e. no other phones or broadband filters connected).
However, the new phone works perfectly when connected to my next door neighbour's phone line.
Incoming calls just display 'external' but otherwise I can make and receive calls normally. My broadband is unaffected.
I have to assume that something has changed in the quality or strength of the incoming caller display signal.
Would you please look into this since when I checked the progress of the last reoprt earlier it was marked as sorted before I reactivated it suggest any further steps I may take to resolve this matter.

This is a customer help customer community forum and your posts do not go to BT. Can you delete the vol ref numbers for your security as this is a public forum
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Loss of Caller Display faciility

For no reason I have lost caller display despite paying for it, I have had it for several years. In desparation after 3 weeks contact with the famous Indian team I am told that the service will be provided free for 12 months as I agreed a new 12 line rental contract - not true, so I have had to writte again :-
This is the third time that I have been told that the caller display will work again, I have had it for years and it stopped working as long ago as the 27th February. Also I did not ask ior or agree to a new 12 months line rental contract because the only way to get caller display back could well be to change suppliers which I had to do to get reliable broadband - I migrated to PlusNet 3 years ago from BT. Tell me what the legal position is from your point of view before I seek professional advice,.
I guess this must happen all of ther time so if anyone out there can help please respond.
My BT
Help
Your order number is:
**Edited**
We're all done
Hello,
Now ready for you:
Calling features
You can start using your calling features now.
BT Privacy with Caller Display - see who's calling before answering. You'll get it free for a year because you've agreed to renew your line rental for 12 months. After 12 months, BT Privacy with Caller Display will be £1.75 a month unless you renew your line rental again. Your 12 month line rental commitment will start on the same day as your BT Privacy at Home. You'll need a compatible phone. If you don't have one, go to bt.com/shop or other shops.
Find out more about your calling features or download a user guide at bt.com/help/callingfeatures
Need some help?
Go to bt.com/help
Thanks for choosing BT
Libby Barr
Managing Director, Customer Care
Please don't 'reply'
Sorry, we don't check this mailbox. Please see the 'Contact us' link below if you need to get in touch.
Think before you click
If you think you've been sent a 'phishing' or scam email, please don't click any of the links. You can always check your account details by logging in at bt.com/mybt. To learn more about phishing and other em

Hi yemape,
Thanks for posting and welcome to the community forum.
Sorry for the problems you're having using Caller Display and for the length of time it's taking to get the service back on again for you.
I'll help get you sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Caller display not worked since June 2014

On 26/06/14 I reported a fault (VOL-**********) that the caller display function had stopped working following a thunderstorm in the area. According to the fault status this fault is showing as being corrected and closed on 02/07/14 when in fact the fault still exists. I tested the line using the BT test socket with a new BT2000 phone and this displayed ‘incoming call’ therefore my internal wiring is not part of the problem. I have also dialled the test code *#234# to check if the caller display service is available and confirmed that it is. I then tested the new BT2000 phone on the neighbour’s telephone line and this showed the caller ID for incoming calls, as did my other telephone as well; therefore none of the telephone handsets are at fault. Three times BT have informed me that the fault has been fixed and yet I still have no caller display. Reading through the forums it would appear that other people have encountered similar issues and that the problem is at the exchange, “An Openreach engineer discovered that the RS232 burst transferring the CLI number up the line was too weak and he then went down to the exchange to investigate. He then discovered that the fault lay in the ADSL device which lies between the analogue exchange equipment and the outgoing line”.
I’m surprised to see that BT are taking so long to trace a fault in their system last raised 5/8/2014 (VOL012-**********) and that they haven’t sent an engineer to the property or to the exchange to check the problem.
My patience is wearing thin over this problem with my Caller Display not working as it started in mid June. I’m also becoming less enthusiastic about BT and find it harder to recommend them to others.
My last message from BT, tells me that it should be back to normal on the 8 August. However, it is still not working. Their message that my phone should be back to normal now and if it isn’t report this to BT, is ridiculous. If an engineer had investigated what was causing the fault and found it, then he would have fixed it. However, either an engineer has not investigated the fault or BT is not competent in fixing their own service faults and makes these statements with crossed fingers?

An engineer called yesterday and told me that he had been asked to test the line for a voice fault not a Caller Display fault. However, his testing revealed there is no line fault, CLI signal is strong and he was happy that the new BT2000 phone (bought after the lightning strike) is working properly. (This phone had also been tested on a neighbour’s phone line where it displayed the callers number). He also found that this same BT2000 phone on my line was not displaying the Caller’s number (CLI), but couldn’t offer any reason why.
I conjectured with him that these tests must bring the problem down to a corrupted CLI signal which does not allow the phone to understand the phone number being sent.
When the lightning struck the phone line back in June, it blew the telephone connection in the back of the Sky Box with a flash and bang (telephone cable now removed from the Sky box). It shorted the Openreach Faceplate (now replaced) so that the phones and broadband stopped working and it caused the phone to light up and react as it does when a call comes through.
Now isn’t it possible that the lightning also travelled along the copper wire to the green cabinet just outside the house and damaged something there which is corrupting the CLI signal, but which does not not show up when the voice line is tested? If not, then there must be a problem further back in the infrastructure, possibly in the Exchange, that is causing a corrupted signal to be sent to my phone?
He told me that another team would have to investigate the Caller Display fault as he was instructed to look into a voice issue and as a field engineer he was not able to investigate any problem that might be in the Exchange. I don’t know whether this Exchange Team would be able to investigate a problem in the Cabinet if nothing is found in the Exchange or can that only be done by a field engineer? He told me to contact BT again as he’d done all that he had been instructed to do and they would have to instigate a fault team to further investigate the problem.
When all this is considered we have the basic problem that BT are unable to provide me with a Privacy and Caller Display Service that I have been paying for, because of a fault in their infrastructure. How much longer is it going to take before they correct the problem that’s been going on since June 2014?

Another Caller Display Problem

My caller display stopped working today at 14.00hrs and dispite reporting it several times and getting a text saying its now fixed, its not working.
I have no filters and a filtered face plate, on infinity broadband and tried 2 new bt phones and they both display the same as the old ones NO Caller ID is Displayed.
I took my old phones to a mmate and they both show caller display, so sispect its another one of those weak signal faults ?
Can a mod here take a look at it for me ringing India is winding me up
Solved!
Go to Solution.

No filters as I put in my first post a filtered face plate.
The phone is plugged into it direct, but it started working again on its own dispite a call from India saying problem is with my equiptment! which its not.
BT are a shambles and its ok when everything works and I'm lucky mine never turned into a 6/8 multi call to 151 like others here.
What caused it to stop working ? thery dont know, how it got fixed they dont know, other than to say after it started working again the faults in my property.

Caller Display no longer working

I have had Caller Display since our exchange was updated to System X - must be 20 years (it used to be called CLI when I worked for BT) and it has always worked perfectly.
A few weeks ago, it stopped working and seems to be beyond BT's capability to fix it. I have scanned the forum and have tried everything suggested but nothing seems to make any difference.
I have a separate 50 number caller display, which I had from the beginning and a modern BT Hudson cordless phone. The caller display doesn't register and the phones just say 'external call'. Dialling *#234# gives announcement 'callers identity will be displayed'.
I have tried connecting the display and a different phone, directly to the NTE, under the faceplate, and using different makes of filter.
BT have made several attempts to reset the facility and have taken it out of service and reinstated it. Nothing has made any difference, although on one occasion a couple of numbers did briefly display and then it stopped working again.
Finally, I got cross and insisted that they sent engineer to sort it. When he arrived, he had no idea what to do about it and said that he wouid hand it back to the exchange. Later that day I received a text to say it was fixed but it wasn't.
After all this I began to wonder whether both my devices had coincidentially gone faulty together, so yesterday I took the display to a friends house where it worked perfectly!
I have reported the fault again but have no confidence that it will be rectified. If anyone has anything else I could try I would be most grateful. CLI is a really useful facility and I miss it greatly!
Maybe the only solution is to go to Virgin which, as a loyal BT person, I would hate to do?

Martin Hi
It does sound that you have done all the relevent tests to prove where the fault is.
I assume you have tried it without a Home Hub / Router connected? I have known these to mask the CLI.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Caller Display Problems

Hello, I recently rejoined BT for home telephone and broadband having been with talk talk and O2. I have had a bit of a mare with the Infinity and phone install but it is done now. I have contacted BT about caller display that was included with my package. They stated it would be active on Monday 27th Feb. It was not. Contacted them again and they said it would be active on 28th. It was not and again, I contacted them yesterday and despite assurances caller display is still not active.
I have done the *#234# test which says caller ID will be displayed. I have some rather expensive Gigaset SL78H digital handsets. Caller display worked with O2 and Talk Talk but it will not work with BT. Is this handset compatible with the caller display servie provided by BT? It worked with my previous phone line providers.
The phone is plugged into the master socket via a network. I have removed the ADSL filters as I was advised to do but to no avail. I am at my wits end now.
Thank You for any help.
Neil

I have just joined this forum out of sheer frustration at our Caller Display still not working after almost three weeks, numerous phone calls, online chats etc., from advisors insisting it would be up and running again in 12/24 hours or whatever. Yesterday, someone even said I should go and buy a new phone! to try out the equipment again before they send out an engineer. Bought a new phone, keyed in some numbers, got them to phone the land line and it still came up Unavailable. I even took a phone call from BT on the new phone so it proves that the new one works. All the phone calls I have had with BT advisors have been from people overseas I think, and I don't think they can grasp the fact that the Caller Privacy ID is still on i.e. our landline number does not come up on other people's phones and all our directory entries are listed in our phone and we can use them to dial out. Dialling out and receiving phone calls is still ok. They are now saying an engineer will have to come out but I know for a fact it is nothing to do with our phone itself. I don't want a bill of £130.00 if he finds nothing wrong with it. I am at the end of my tether.
All this would have been avoided I think if we still had BT shops in the local high street.
Any ideas anyone?

Caller Display

Hope some one can help. Have had caller display for some time, bought a new phone and it will not work. Reverted to old phone and caller display worked for a while and then stopped working. We have taken both phones to friends who have caller display and caller display worked on both old and new phone. Have tried #234# and it states caller identity will not be displayed. Also answer phone will not work on either phone but work at friends. Have removed ASDL filter and installed i-plate with no effect. Phone at times rings intermittently. Have reported fault and automatic system says there is no fault on the line. Any suggestions gratefully received.

#234# disables so it will not be displayed, dial *234# to enable it again.
Summary
CALLER DISPLAY may be switched on with the command *234#, you check it with *#234# and you switch it off with #234#.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Caller Display Charge from Jan 2014

With regard to the soon to be chargeable options 1571 and Caller Display I am confused as to whether I would be charged or not.
For 1571 I cancelled this a few years ago as it interferred with my Answerphone, so hopefully there will be no automatic 'opt-in' for this for me, but Caller Display ?.
I currently have a phone (BT Graphite) that displays the number calling me. However all talk seems to be of 'BT Privacy at Home with Caller display' being the chargable option. I am not sure if this is what I have. Reading BT website for this addon simply means the User would also be signed up with TPS, but I did this myself, again many years ago, so is what I use simply to get a number displayed on the Phone, so is this 'BT Privacy at home with Caller Display' or not. There is no identification of this on 'My BT' Account Page. I have also read that Inclusive call packages could include Caller Display, my package is Unlimited Evening & Weekend calls

Thanks for the clarification.
So, my understanding is as follows:-
I am currently on 'Broadband Option 1' with 'Unlimited Anytime Plan' at a cost of £16.90 per month + Line Rental
I believe the cost for 'Unlimited Anytime Plan' is £5.15 at present (included in the £16.90).
NB: I am not currently in a contract. It finished in May this year
Having entered my account no. and telephone number in the Broadband Price Checker for the price after 4/1/2014, it shows the cost rising to £17.98.
However, if I want to continue 'Caller Display' as a free service, then I will need to agree to a NEW 12 month contract with BT. On taking out a NEW contract, I believe that I will then be subject to the £7.00 monthly charge for 'Unlimited Anytime Plan' as opposed to £5.48. Is my understanding correct on this point?
If so, will my NEW monthly payment rise to £19.50 (difference between £5.48 and £7.00) + Line Rental?
It really is important that I determine what the actual cost will be.

Is Caller Display free or not free for 12 months?

When BT announced there would be a charge of £1.75 pm for Caller Display, they also stated this service would be free for 12 months if the subscriber renewed their contract for one year. i rang BT and agreed to take up the offer.
I have looked at the past 2 bills and they have the following line entries. Here's the latest bill, word for word:
1. BT Privacy at Home - Caller Display   28 Apr - 27 May 14
This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month   £1.75
2. BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14   £0.00
I queried the £1.75 charge shown on line 1. via BT online webchat and here's BT's response, again word for word:
"BT Privacy With Caller Display is free but for BT Privacy at Home you will be charged £1.75"
You will notice that in their reply they have omitted 'Caller Display' after 'at Home' although the bill clearly shows this at line 1. above.
Can somebody please tell me should I be paying £1.75 a month? If this is so then will line 2. revert to a further £1.75 after the 12 month's expiry which will mean £3.50 a month in total'.
I just thought as a simpleton that I was getting Caller Display entirely free for 12 months by signing a new contract. Maybe life is not that simple?

john46: You state "to put it very simply the 1.75 is charged on one line and credited back on the next line".
Well it isn't. Had there had been such a credit on the bill I would not have raised a bill query with BT or this forum.
Below is my total bill where you can see I have no credit shown. It all adds up to £34.50 including the £1.75 Caller Display fee.
I cannot get a reply out of BT or even an acknowledgement to my email querying the charge. What do you suggest I do? Send a specific mail giving them 7 days' notice that I will cancel the Direct Debit and send a cheque less the missing credits, if I don't receive a satisfactory answer?
Your reply and those of the 2 other respondents now confirm that there should be a credit line of £1.75.
Whatever happens you have proven BT owes me £1.75 for each month this has occurred. May I therefore use your name and your answer in a further email to BT? It will be interesting to see if that prompts a response.
Line Rental
28 Apr - 27 May 14 £0.00
Barring withheld calls
28 Apr - 27 May 14 This is the cost of your Barring withheld calls charged in advance (£4.75 a month) £4.75
BT Privacy at Home - Caller Display 28 Apr - 27 May 14 This is the cost of your BT Privacy at Home - Caller Display up to 27 May 2014 at £1.75 a month £1.75
BT Privacy with Caller Display free for 12 months 28 Apr - 27 May 14 £0.00
You're making great savings by paying your line rental upfront for the next 12 months. More information
Package
Broadband and Calls 28 Apr - 27 May 14 This is the cost of your Package at £18.00 a month, charged in advance from
28 Apr 2014 to 27 May 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband BT Infinity 1
£18.00
Unlimited Anytime Calls Add-on 28 Apr - 27 May 14 This is the cost of your Unlimited Anytime Calls Add-on charged in advance (£7.00 a month)
Includes anytime calls to UK landlines and discounts to UK mobiles £7.00
BT Sports
BT Sport HD Pack 28 Apr - 27 May 14 3.00 a month, charged in
advance from 28 Apr 2014 to 27 May 2014 £3.00
Total line rental and other basic charges £34.50

Caller Display query

Hi there
I currently get Caller Display free as long as I make a number of chargeable calls within a given period, but I see that it will be changing in the new year, and will only be free (for a year) if you sign up for the 12 month contract.
However, I signed up for a 12 month contract in March this year and so have a few months of the current contract left. I've already decided that I'll sign up again when this contract ends. Do I/will I qualify for the free Caller Display?
Thanks.

Ectophile wrote:
No. You need to agree to a new 12 month contract starting in January.
I also re-contracted in March. My intention is to just pay the charge for a couple of months, then phone up Customer Options and tell them thay need to give me a better deal than last year to make up for the price increases.
Thanks for your reply, Ectophile. I did think it likely was an offer to lure in new contract customers.
I'll do what you're going to do, and see if I can get them to throw it in when I renew. Otherwise I'm cancelling Caller Display altogether after March.

CALLER DISPLAY ON BT 4000 PHONE

I cannot get caller display on my BT 4000 phone although I have the service.
I have reset the settings on the phone and dialled "234", which didn't seem to work either. I have even turned off the plug then turned it on again.
I am getting really frustrated.

try dialling *#234# and listen to the announcement.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Caller display says external call

My caller display only works sometimes. The rest of the time it says external call. I phoned BT who said it was an exchange fault. It then worked for a short time but back to only working sometimes again.

Hi annegray01,
Thanks for you post.
I'm sorry for the problems you're having using Caller Display. I can help get you sorted from here.
To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods".
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Caller display facility

My neighbour recently purchased a handsfree set which has the caller display facility and had the caller ID function activated on her phone and all went well for a few days then the phone stopped displaying caller ID.
She called BT who checked the line and found a fault which was repaired and caller ID functioned again but a day later the caller ID function stopped working again
Again she rang BT and was told their is no fault on the line and threatened the usual " we will charge you if an engineer calls and can find no fault, so to find out if her handset was the cause she asked me if I'd bring my handset to her house to see if caller ID worked on my phone plugged into her line which it did.
Based on this she took her handset back to the supplier who supplied her with a new replacement which when she plugged it in failed to show caller ID.
She then bought the handset to my house and plugged it into my line and caller ID worked OK.
This is totally baffling when you consider my handset's caller ID works fine on my line and hers but her's only works on my line!
Both our handsets are Motorola and are models produced in the last year, so are technically up todate with high spec facilities.
We both use the primary BT sockets in our respective homes and have no filters in use or computers or wifi equipment near the base handsets.
She's also confirmed caller ID is activated on her line by dialling *#246#.
As I said, totally baffling and was hoping someone might have an idea that we haven't already tried or thought of ourselves.

What is the Model number of the phone? maybe its a known issue with that specific phone.
As you have said you have shown Caller ID is active on the line, so doesn't seem a BT issue.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Different caller display !!

Does anyone know why there are two different types of answer screens. for instance i have had some calls display a small picture or blank cutout of the caller on the screen. Or others display a full picture on the screen with DECLINE or ANSWER at the bottom of the screen. I have looked at the contacts and I cannot seem anything different about them. Is there some setting which enables the whole screen picture or small picture.
Thanks in advance.

Hi. Thanks for the explanation. Unfortunately, I assigned all of my contacts via my iPhone once upon a time. Now that I've upgraded to iOS4, it seems that I'm experiencing the same problem that the person above described. Is this because my computer has now synced with my phone and perhaps it got the information about which photos should show for whom based on the computer - even though as I said it was all originally done on my phone. What a pain to have to go back and reset them all again. I hate the little thumbnail... I want the full photo back! Help!!

'Free' Caller Display Being Charged For

For the last three months I've been charged for Caller Display when it should be free until 04/12/15.
Each time I've used live chat help and have eventually got the first two months refunded but have just been charged again. I've just got off live chat and have been told (again) I will be refunded and the problem will be sorted but I can't say I have much faith.
How can I get this fixed once and for all?
Thanks,
Paul
Solved!
Go to Solution.

Hi TykeUK,
Thanks for your post.
I can help get this sorted for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Caller display partial failure again

Similar Messages

Maybe you are looking for