Caller doesn't hear a ring back if the call is ringing on agent phone

Hi team,
can anybody help me? Here in Germany there are a lot of customers that don't understand why the caller doesn't hear a ring back when the call is ringing on agent phone for instance with UCCX 8. I read some discussions here for that issue but the only solution for that should be to change the MOH on CUCM. This is not a very good solution when the call in queue is set to hold he will hear the ring back tone in the queue as well :-(
Has anybody another solution for that issue???
All the discussion I've read was for IPCC version 4 or so. Is there another solution for this issue in version 8.x
In one discussion I found the following solution:
Yes, To resolve this issue,Set up a Send H225 User Info Message service parameter for Cisco CallManager service in CallManager. Perform the following steps:
In Cisco CallManager Administration, select Service > Service Parameter.
Select the correct server from the drop-down list.
Set the service to Cisco CallManager.
In the Send H225 User Info Message field, under the Cluster Wide Parameters (Device - H323) section, select H225 Info for Ring Back.
Reset the H.323 voice gateway.
After completing this procedure, the caller hears ring back when the agent phone is ringing.
Does it realy work?
Need you help!
Thanks in advance.
Tobias

Hi Tobais
you right one of the solutions is to change the MOH to the ring back one
however there are two types of MOH that you need to select
use MOH is the music to be played while the call on hold/ in queue
use Network MOH which is the oneyou need to change to the ring back MOH source file so when the call get transferred to an agent ring back MOH will be played
these options under the CTI ports in UCCX
also you can search the forum here and there are many discussions about this topic
HTH
if helpful Rate

Similar Messages

Nokia5300 i hear myself and caller doesn't hear me

Hi,
I had had a problem with upper keyboard so I changed the stick to new one. After that keyboard started to work, but somethings happend with mic. I hear myself (like echo) but caller doesn't hear me.

that cant be discussed here on mending self fixes you should of came here first to start with and its obvious whats wrong and where it went wrong .
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

IPhone 4-Caller can't hear my voice. Checked the mute button and had restart the phone. Still problem occurred. HELP ME PLS!

iPhone 4-Caller can't hear my voice. Checked the mute button and had restart the phone. Still problem occurred. HELP ME PLS!

I'm having same problem with my 3G. When I adjust my ringer volume it says headphone in parentheses. I can still hear thru headphones. Until u get it fixed maybe u could try this as a temp solution. Good luck.

HTML-DB 1.6 (Apex) calling an URL and go back to the calling page

Hi everybody,
Is there somebody who can help us ?
We have a button in your page which call an URL link. This link creates operate a job that will make an XML document. We try to use target....blank to open a new window and after the job is finished to close this new window; but it doesn't work, no new window have been created.
But, we want to go back to the calling page after doing the XML document creating job. We can't go back to our calling page, the application is gone.
How, we can do this?
Thanks. Bye.

Hi Timiche,
Firstly, create a new region on your calling page and add in the following as the region's Region Source:
<script language="JavaScript" type="text/javascript">
function exportList(page)
var url;
url = 'f?p=&APP_ID.:' + page + ':&APP_SESSION.';
w = open(url,"winExport","Scrollbars=1,resizable=1,width=100,height=100");
if (w.opener == null)
w.opener = self;
w.focus();
</script>
<a href="javascript:exportList('n');">Export XML</a>
Replace n with the page number for your xml export. Notice that I've added an A tag here - you can style this to look like a button if you like.
I have also set a branch back to the calling page, but this should not be used by the A tag as it doesn't submit the page - I've just included it on my page for completeness.
Secondly, on your page containing the xml export, make the following settings:
In the Page Attributes, set the Page Template to "Popup"
In the Region's Region Definition, set the Template to "No Template"
In the Region's Report Attributes, set the Report Template to "export: XML"
And, here's my working example:
http://htmldb.oracle.com/pls/otn/f?p=42012:1
Regards
Andy

Trying to get my ring back at the full 30 sec.

what's up people heres my problem. I bought a new ring tone last night and it was working fine but i realized that it was only ringing for 20 sec. instead of the full30 sec. that i paid for so i tried to fix it and it did not work. Now when some one calls me it rings on their end but not on mine. Please someone help me get my ring back at the full 30 sec. i paid for thanks for all your help in advance!

Right click the orange Firefox button to open the toolbar context menu or use (F10) View > Toolbars.
* Click the Menu Bar entry and place a check-mark to make the Menu Bar visible all the time (Windows and Linux).
* Click "Tabs on Top" to remove the check mark and place the Tab Bar at its original position just above the browser window.
* https://support.mozilla.com/kb/why-are-tabs-top
Add extra empty toolbars if you want to see more of the persona.<br />
You can create extra toolbars to get extra space via View > Toolbars > Customize<br />
You have to put something on a toolbar (drag a Space item onto it) before closing the Customize window because empty toolbars are automatically removed.
See http://kb.mozillazine.org/Toolbar_customization

IPhone 4s call waiting; how do I get back to the first call?

When I'm on a call and a second call comes in I tap "hold current call and answer." I get connected to the second call and the first call is put on hold. But when I am done with the second call, how do I get back to the first call? I can't find any way to get back to the call that is on hold. I usually end up hanging up on both calls. Not good.
Also, how do I switch back and forth between two calls? How do I put the second call on hold, go back to the first call to tell that person I must call them back, then return to the second call?

http://support.apple.com/kb/TA38607?viewlocale=en_US
Good Luck

Reporting errors or exceptions back to the caller

I'm u sing OracleAS 10.1.3 and I'm exposing some of my PL/SQL procedures as web services. I was wondering what the convention is for reporting errors back to the caller. I read a little bit about Soap faults and some lack of support in the current JDev release.
Are soap faults the standard way of reporting handled exceptions? What about returning a record like:
   type r_ws_response_string is record (
      result          varchar2 (4000),
      return_code     number,
      error_message   varchar2 (4000)
   );... and having the caller check the return_code. Bad idea?
Any resources you can point is is appreciated (books/sites).
-Vahid Pazirandeh

Hi Toby,
Yes, I've come up with a working solution.
Essentially, I've made use of PL/SQL's OUT parameters and always reporting a status to the caller. At minimum, any procedure or function that I expose as a web service will have two out parameters: status, error_msg. The benefit of having a status being returned is that the caller can build logic based on different problems encountered, rather than just saying "an error occured". The error strings that you define are textual error codes, so they shouldn't change once you decide on an API.
The caller will always check for the value of status, if it is not 'SUCCESSFUL', then something is wrong. They can then log the value of error_msg so that their developers can figure out what went wrong later.
What's also nice is that the XML that's generated by JDeveloper looks clean when we're using one or more OUT params.
I don't know what the best way is to deal with this problem, but this works for me. :) Here's an example:
g_status_success        := 'SUCCESSFUL';
g_status_bad_password   := 'ERROR_INVALID_PASSWORD';
g_status_file_not_found := 'ERROR_FILE_NOT_FOUND';
g_status_unknown_error := 'ERROR_UNKNOWN_EXCEPTION';
procedure give_me_file(password varchar2,
                       status out varchar2,
                       error_msg out varchar2,
                       file out blob)
is
begin
     if bad_password(password) then
          status := g_status_bad_password;
          error_msg := 'You entered the wrong password friend!';
          return;
     end if;
     file := get_top_secret();
     if file is null then
          status := g_file_not_found;
          error_msg := 'Your file could not be found';
          return;
     end if;
     status := g_status_success;
     exception
          when others then
               status := g_status_unknown_error;
               error_msg := 'An unknown error occured. Please file a ticket.';
end;Regards,
Vahid Pazirandeh

8330 Call Forwarding...How do I set the number of rings before calls are forwarded?

8330 Call Forwarding...How do I set the number of rings before calls are forwarded? Right now it instantly forwards my calls but I don't want that. I want to change it so that let's say that if after 5 rings I don't answer the call is forwarded. I've looked everywhere for an answer but have had no luck. Any help would be appreciated. I am with Virgin Mobile if this makes a difference.
Thank you
Message Edited by 8WDDdotcom on 08-01-2009 02:39 PM
Message Edited by 8WDDdotcom on 08-01-2009 02:44 PM

Well, call forwarding is a feature provided by your carrier -- it is not a function of the device. However it works for your carrier is how it works. Actually, from what I understand about call forwarding, it normally is an all-or-nothing circumstance...calls forward to the number you've asked them to be forwarded to, keeping you in a DND status. Regardless, though, if your carrier tells you how it works on their system, there's nothing that the device can do to override that. Unless there is some kind of 3rd party app that would do it, bypassing (somehow) the carrier network CF feature...but I've never heard of such a thing.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My iphone hangs any time.I see a call coming but i cannot attend. My call drops anytime and i cant even end the call.The settings page doesnt respond many times.I have given the phone to Apple care , they update the software and return it back to me

My iphone hangs any time.I see a call coming but i cannot attend. My call drops anytime and i cant even end the call.The settings page doesnt respond many times.I have given the phone to Apple care , they update the software and return it back to me.IT WORKS FINE FOR 3-4 DAYS AGAIN THE SAME. Its under warranty and i am disappointed with the Apple product and service

If you used your backup to restore the data after it got returned, set it up as new device and don't use the backup data afterwards. It seems that some data inside the backup are corrupt. Follow this article and set up the account info and other setting manually after that:
Use iTunes to restore your iOS device to factory settings - Apple Support

My screen is stuck, it doesn't want to go back to the home page when I press the home button

My screen is stuck, it doesn't want to go back to the home page when I press the home button. I have to power it off then turn it back on.

808babe-
One thing to try, is to reset (reboot) the iPad. Hold both the Home and Sleep buttons for several seconds until the Apple logo appears. Ignore the "Slide to power off" arrow. The iPad will restart after a couple of minutes. Resetting this way will not hurt anything, and sometimes clears up mysterious problems.
If you can not do this reset, you may have a defective Home button. Have an Apple Store Genius look at it, and you might get a new iPad.
Fred

I've been getting harassing calls from "restricted" There's no record of the call in recent or missed calls. I'm told I can't block them but can I find out where they're originating from?

I've been getting harassing calls from "restricted" There's no record of the calls in recent calls or missed calls. I'm told I can't block these calls. Is there any way I can find out who is making them?

There's a fee based service called Trap Call which can give you information about the caller.

I can call or receive a call for 40 sec or 1 minute, then the call is interrupted without any reason. Any idea why?

I can call or receive a call for 40 sec or 1 minute, then the call is interrupted without any reason. Any idea why?

or reset your phone by holding down home button and power off/on until the apple logo apprears.

My friend called me on my iphone4, when i took the call, it was only a very annoying sound so i cut it off, then suddenly i was totally black out. what will i do??

my friend called me on my iphone4, when i took the call, it was only a very annoying sound so i cut it off, then suddenly i was totally black out. what will i do??

Try a reset by holding both the home and the on/off buttons until the apple logo appears, and let it reset

The person who receives the call doesn't hear me! Please help

When i phone a person, I talk but the person doesn't hear me..

try a different connection, or try resetting the settings
settings>general>reset>reset all settings
you will not lose any information except wifi pw's
make sure to choose set up as new device when it asks, you didnt loose any info so its pointless to restore from back up, plus it would put the settings the way they were

How to get back to the calling application ?

Hi Friends ,
            I am having a BSP application which is being called from different Planning layouts in BPS .
Its a stateful application and I am finding that when i hit standard browser Back button i am returning to my application again .
I tried creating a button and passing the javascript method history.back()
<htmlb:button id       = "BACK"
                            onClick = "BACK"
                            text     = "BACK"
                            tooltip = "Back"
                       disabled = "<%= v_save_disable %>"
                       onClientClick="history.back();"
                            width    = "15" />
it is notworking.
Please let me know how can i resolve the issue ? I have another idea to divert the user to the calling application using URL but dont know how to capture the URL of calling application ?
i appreciate your contribution in advance.

<i>It generates a BSP in which i am adding a URL link to call my application.</i>
while adding the url add a parameter to it masterdatabsp.htm?frompage=<currentpagename>
(runtime->PAGE_NAME will return current page name)
and in the master data maintenance bsp page declare a page attribute and name it frompage type string and check the auto check box.
now within your masterdatamanintenance bsp you will have the calling page name.
Hope this is clear. if not do getback.
Regards
Raja
i work in a place where weekends are on thursdays and fridays - today is a working day

Caller doesn't hear a ring back if the call is ringing on agent phone

Similar Messages

Maybe you are looking for