Caller ID doesn't work in IOS7 on new Iphone 5s. Apple have told me there is no fix!

Caller ID does not work in my new Iphone 5s. It has never worked, IOS is completely up to date. Calls just come through as numbers regardless of whether the caller is in my contacts.
I have tried a factory reset and restore but no change. A call into my carrier was no help and they put me on to Apple who said that there was no fix. I am on the Three network in the UK.
I was told to change the language and then change back and that this would help but it didn't and the result was that my predictive messaging started completing words in French despite having been changed back to English. This was resolved with a factory reset but still no caller ID.
I've also had a problem with highlighting emails to delete but the tick box won't stay highlighted (although this is a little off topic).
Any help would be appreciated.
Thanks.

Hello Vivian.C
Check to see if in Settings > General > Restrictions and if Restrictions is turned on, look at the Require Password section and see if it is set to Immediately. If it is, then that will be what causes Touch ID to not be used when making purchases and would need to be set to a different time. Check out the article below for more information to make sure you are setup.
iPhone 5s: Using Touch ID
http://support.apple.com/kb/ht5883
Regards,
-Norm G.

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