Caller ID not displaying correctly on some call recipients' phones

This isn't necessarily an iPhone issue - a similar issue appears on other boards.  But I haven't seen an answer that will help me, so here goes:
My wife and I share a VZW account.  She has the iPhone, and today she found out that when she makes a call, some recipients are not seeing her caller ID name displayed as she intends it.  Previous posts point to a 3rd party company that manages Verizon's (and other carriers') Caller ID systems, Targus.  Those posts all ended inconclusively, in my opinion, because none of them spelled out a sure-fire way to contact Targus to fix the problem.
With our plan, we can customize how our mobile phones display their identity to the world.  Verizon has branded this service "Share Name ID".  http://support.verizonwireless.com/faqs/Features%20and%20Optional%20Services/faq_share_name_id.html
When my wife calls our house landline, that caller ID display shows her name as she entered it in the Share Name ID custom name field.  Whe she calls her sister's landline, that caller ID display shows my name (as the account holder).
These previous posts point to similar problems.
https://community.verizonwireless.com/message/628340#628340
https://community.verizonwireless.com/message/674665#674665
https://community.verizonwireless.com/message/560546#560546
https://community.verizonwireless.com/message/574112#574112
https://community.verizonwireless.com/message/595510#595510
All these posts share something in common: the so called Targus contact info is useless for actually reaching someone at Targus who can fix this problem.
The previous posts seemed to suggest that Verizon was incapable of fixing the problem.
Does anyone have a suggestion for how I can proceed to remedy the situation?

Hello wh_vzwnub,
I can see how this could pose a problem for you & your wife.  I would like to assist.
Just to clarify, the Share Name ID service is an Opt in option for all VZW customers to present a customer's name to the calling party's handset or landline Caller ID (where supported, offered by the terminating carrier).  Service is not compatible with all carriers.  Depending on the service provider and/or carrier the called party is subscribing to, the customer may or may not be able to view the shared name.  When calling to non-compatible carriers, the call receiver will continue to see "Wireless Caller" on their caller ID display.  Share Name IDs are not consistently displayed on AT&T landlines.  Share Name ID is not currently displayed on VZW devices.
SHARE NAME ID
I hope I have answered your questions, and have addressed your concerns.
Thanks,
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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