Caller Name is not displayed.

Platform is BES10.
For incoming calls, the name of the caller is not displayed. The caller is part of my address book which has been imported/synchronized with my outlook.
after terminating the call, i can see the name of the caller in the HUB. but it is still not appearing in the log of "Phone" apps.
We have 320 BB users that we want to move to BB10 platform very soon. the above issue is a showstopper.

I have installed latest release of OS 10.1.0.273 on my Z10 and still facing same issue.
I have noticed that things are working fine after fresh setup of "Work" space and sync of e-mails and contact from my outlook. The bug reappear after rebooting of the device.
I hope that somebody from RIM will take care and answer this query. it is frustrating as I got no answer till now.
there is a major risk that we will move to other platform if the issue is not solved. 320 devices.

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