Calling abroad - Sorry this add on is not available
Hi,
For some very strange reason I am getting a strange message from EE when I have text 'CALL ABROAD' to 441. I am a Pay Monthly customer and I receive a message back saying "Sorry, this Add On is not available to Pay As You Go customers."
However, when I go into my Add Ons page in my account, the add on has been added. Does this mean if I do call abroad, I will be charged at the new prices, rather than the older expensive prices?
Also regarding London Underground Wifi, I have signed up to the London Underground wifi add on, receiving my username and password. But when I try to login to the Wifi on the underground, I cannot login and a message appears saying if I want to use the Wifi service, please call Customer Service. When I called customer service, I spent 55 minutes on the phone to them, for them to tell me that they can only help me if I am near thw wifi spot...
Any help on either of these?
Thanks in advance.
Hello
Thanks for posting, I'd like to check your account to confirm the Call Abroad feature has been successfully added and confirm that the Underground WiFi is also setup correctly from our side. Can you PM your mobile number to me to kick things off?
Cheers
Barry
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