Calling stuck in speaker

Hello,
I own Blackberry Z10.
Today I tried for the first time the headset that came with the phone. I made a call and it worked nicely. When I unplugged it and tried to make another call, i realized the phone (during the call) was stuck in speaker mode and it wouldn't allow me to change it to the handset mode. I click it and it does nothing.
When I replug the headset the options of handset, speaker or headset mode apear and I can change among them properly - they all work. When I select handset and unplug the headset again it switches to speaker.
I can't talk on my phone unless I use the headset or speaker. I tried a factory reset already but the problem remained.
Best regards,
André

I somehow got this solved by installing the Blackberry Virtual Expert. I performed all the tests and restarted and it came back working.

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http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Answered-call-goes-straight-to-loudspeaker/m-p/540505#M1...
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1.
PC Companion (PCC)
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
2. How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
@DiegoQueiroz
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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- Official Sony Xperia Support Staff
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Calling stuck in speaker

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