Calling Tandberg endpoint from CUCM

Hi
I am having trouble establishing a video call between E20 registered to VCS running software version X6.1.
I have a E20 and a 9971 registered to CUCM version 8.0.3. When I make a video call, the call gets connected but I dont get any video. 
I also have MCS 4203 and I can join a conference from CUCM endpoint and I get video over the same SIP Trunk
I appreciate any inputs with this issue
Regards

It could be  CSCtc43440.
Please follow the instructions below to see if it works :
Currently, the 9971 and 9951 phones do not support video resolutions
greater than 640x480.
If the other end point sends a size greater than this, the 9971/9951
displays a black box instead of the video sent by the other phone.
Workaround:
To prevent non-Cisco phones from sending resolutions greater than
640x480 (VGA), the video bandwidth setting must be reduced. To change
the bit rate, set the Video Call Bandwidth parameter in the CUCM region
configuration to no more than 384 kbps for the region used by at least
one of the phones.
Some video phone models will send larger resolution than 640x480 even at
384 kbps. If a black box is seen on the phone, continue lowering the
Video Bandwidth setting until the other phone sends video at a lower
resolution and video is visible on the 9951 or 9971 phone.
It may be desirable to place 9971/9951 phones in a separate region from
video phones that send higher video resolutions and restrict the Video
Bandwidth between those regions rather than restrict the bandwidth on
calls between phones that do not cause the black screen behavior.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtc43440
Hope this helps!
Thanks,
Karthik

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    what other settings can I check to get video to work when calls get initiated from either direction,...................
    both phones are SIP 8941's, again audio is no problem in both directions.
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    [344530309,NET]
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    To: <sip:[email protected]>;tag=5057a887bfdd550c0d321a20-7f843426
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    a=sendrecv
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    a=imageattr:126 send * recv [x=640,y=480]
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    To: <sip:[email protected]>;tag=5057a887bfdd550c0d321a20-7f843426
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    SDP Message
    ====================================================
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    Hi Dennis,
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    Manish

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