CallManager 4.1 to 6.1 upgrade data import

New to Unified Communication I've been assigned to upgrade our callmanager from 4.1 to 6.1. Is there a way that I can import the phones and data settings while I upgrade so I dont have to import phones and create partitions, search spaces, and all that. Saving that time would be helpful.
thanks in advance,
Mike

Hi Mike,
Take a time to read this documentation:
Upgrading to Cisco Unified Communications Manager Release 6.1(1) from Cisco Unified Communications Manager 4.x Releases:
http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucm/upgrade/6_1_1/upgrd611.html
Data Migration Assistant User Guide Release 6.1(2):
http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucm/dma/6_1_2/dmaug612.html
CallManager 4.x to 5.x/6.x Upgrade Fails Due to DMA Error:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f3307.shtml
Hope this info helps you.
Please rate useful posts.
Best regards,
- AdriÃ¡n.

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Phone Upgrade Date Extended in Mid-Contract

OK, I know I'm searching for an answer I'll never have answered, I get it. Verizon can and will do whatever they want. There is latitude when you're the big dog. Woof on the little guys. Or customers, because there are always more of them.
We're four months away from our contract renewal date. We're smartphone users, and are adding our two kids to the account in the coming months. Once we add the kids, we're probably worth a total of $220 - $230 per month to Verizon, so we're not important at all. Again, I get it.
For the first 16 months of our current contract, like those of you who renewed at about the same time, we're were dangled a November 2013 phone upgrade date. 20 months, as has always been the Verizon customer retention strategy. As you all know, that got changed. In mid contract period.
Again, I get it. You changed it because legally you could. But, why? Don't give me the standard line I've heard a thousand times, that to bring the phone upgrade date in line with the contract renewal date makes sense. I don't care if it makes sense. It's wrong to change what you've been offering contracted long-term clients for over a year simply because you can. Go ahead and change it if/when we renew again, of make it clear to new clients as they sign up for another two years. But to change it mid-contract on customers you've had for more than 10 years, like us, is slapping us in the face. Ha ha, we did this because we could, we made a little extra money off of you, and you can't do anything about it.
Marketing retention strategy discussions, like the one that had to be held before Verizon made this call, are fascinating events. You know someone in that room was saying, "uh, guys, this may not be a wise idea"... but then again, maybe not.
I guess time will tell. In our geographic region, ATT and T-Mobile have just expanded their 4G coverage to cover what Verizon used to have all by themselves. In March we'll decide who to go with.
But then again, we're just little guys. Who up until now have been at the mercy of the big dog. Woof.
There. I feel better now.

Nice responses, all, and thank you. I guess it's good to know you're not entirely alone, even if for something as hopefully-far-down-the-list-of-important-stuff as a cell phone contract.
OK, I work in marketing. Which is why this whole scenario is so interesting to me. I have an attorney next to me who was laughing at me for taking time to vent, even though he admits - and this is for you, Ann154 - companies do get successfully sued all the time for extending offers in writing (on the web, or in print, as does apply in this case) that go beyond the scope of the original written contract. Verizon is simply betting that no one will care enough to do so. And I guess they've been right, and soon, it will all be irrelevant. Again, the big dog woofs.
And to Jonathan at Verizon - thanks for reaffirming the most fundamental and age-old marketing rule - when you know you can't really respond, always fall back to the company boilerplate statement. It will work more times than not for most. I tell my clients the same thing all the time.
But all of this is still bugging me. Which means as a marketer I'm probably developing a conscious. Which means I better find a new career soon.

So, my upgrade date and contract end dates are the same?

What exactly does this mean? This was my first contract phone and it ends on 9/11/14. My upgrade date is also 9/11/14. Does this mean I HAVE to go pick out new phones and sign a new contract on that exact date? It seems they'd give you a range of dates so you could do it a little early, before your contract really ends. What happens if I don't make it there on 9/11? My service will be turned off?

lreed89
The upgrade date isn't for one specific date, but for that date onward. You're not required to upgrade. If you choose not to, your account will remain active on a month-to-month basis.

Why is my upgrade date showing as 6mths PAST the time that I started my account, and the date I purchased my last upgrade??

I opened my account in November of 2011, and then purchased a new phone via upgrade in November of 2012 with my upgrade. I have not purchased a new phone since, but my upgrade date is showing as April of 2014! I am not happy about this AT ALL!!!

Actually, I'm surprised it's showing your upgrade date is as early as April 2014. If you upgraded in November 2012 by signing a new two-year contract (i.e., you received a subsidized phone), your upgrade date would be 20 months later, or July 2014. Verizon no longer offers annual upgrades.

Has anyone had any luck viewing upgrade prices on devices on myverizon before their upgrade date?

I have a single line account whose upgrade date is tomorrow, 8/30/2013, yet when I go to the upgrade my device option on Myverizon, all I can see in the way of device prices are full retail prices...no discounted prices or free phones for contract extensions. I did a live chat with a customer service rep who told me it was because 'prices are always changing." Why then, can I see the upgrade prices/deals on OTHER companies websites (ie bestbuy.com & samsclub.com)?? Don't their prices change as well?
My sister, who is also a Verizon customer has a family plan with 5 lines. She was able to see upgrade prices on TWO of her lines a week before their eligible upgrade dates AND upgraded early. Perhaps because she has 5 lines and pays a bigger bill she gets better service than I do?
I've been a customer since LA Cellular, who sold to Airtouch (back in the mid 1990's) who then sold to Verizon...I've had the same phone # and provider for close to 18 years and feel that this is not a great way to treat any customer.The same thing happened to me when I upgraded in 2011. I actually ended up upgrading with Best Buy almost a week before my upgrade date. I didn't want to do that this time, because I had technical issues with my phone and had to get a new one (through Best Buy's warranty...Verizon wouldn't honor the manufacturer warranty because I did not buy the phone from them) Best Buy & Verizon screwed up my data plan, causing me to lose 2 GB of data each month. ( I was on promotional 4GB of data for price of 2 GB, which did not get translated between Best Buy & Verizon when my phone was replaced.
Has anyone else ever been able to view their upgrade prices on myverizon before their actual upgrade date? It's a moot point for me after tomorrow, but I plan to complain to their corporate customer service and any additional ammunition would be very helpful.

Because you're not yet eligible for upgrade. View the devices while not signed in and it will show 2 yr pricing by default.

Can i pre-order the galaxy s6 before my upgrade date?

I want to pre-order the Galaxy S6 but my upgrade date is after the pre-order date. I am able to pre-order it before my date and get the price of a new 2 year contract? The devices ship on the April,10th,2015 and pre-orders start on the first, but my upgrade is the 6th. Basically I am asking if I can pre-order and take advantage of the new contract price or if I should just pre-order when my upgrade date arrives.

You can upgrade 7 days prior to your upgrade date so you will be able to pre-order it on the 1st.

Sent an upgrade back that I didn't want. HOw long does it take for the upgrade date to reset?

It has been almost a week since return and my upgrade date has not adjusted.. How long does this take?
Thanks for all your help.

I am sorry to hear you sent back your upgrade thefrankster58! I have sent you a direct message so I can look into this for you.
AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

My upgrade date was moved back 3 months for no reason?

I checked my upgrade date a few months ago and it was listed as January. Now all of a sudden it has moved to march for no reason. I called customer service and thet put me on hold for 15 minutes before eventually calling me back to tell me I couldn't do anything about it. I have had verizon for years and always thought they were the best company. However I feel cheated that I can no longer upgrade when I was supposed to. The upgrades always ensured that my excitement to get a new phone kept me entering new contracts before the current one ended. However in the last year I have lost my unlimited data, been told by a representative that it would cost me $200 to cancel one of my lines only to find it as $250 on my bill, and now been told I can't upgrade when I was originally told I could. I am EXTREMELY disappointed with Verizon, and since I will not be getting a new phone until my contract ends anyway, there is a good chance this will be the push I need to switch companies the day that contract ends....
Has anyone else encountered a series decline in satisfaction with Verizon recently???

In April of 2013, Verizon announced that the "early upgrade" policy would be discontinued and that the upgrade date would now coincide with the contract date.
That's the "reason".
http://www.verizonwireless.com/news/2013/04/verizon-wireless-upgrade-statement.html

I lost my upgrade eligibility after activating phone bought 3rd party to replace broken phone to get me by until my upgrade date (2 months after phone broke), is this right?

My Iphone 4 broke 2 months before my upgrade date and I bought another iphone 4 from a friend to get me by until then. I activated it and thought all was gravy until I go to upgrade to an Iphone 5s. It says my upgrade isn't for 2 more years from the activation date of the phone I bought 3rd party. I'm very upset about this and would like to get to the bottom of this. I've tried talking to sales reps both in person and at the store and they acted like deer in headlights about the issue. Should I ask for a copy of my upgrade history? I'm very tempted to end my contract if this cannot be resolved.

How To: Direct Message and Joe L

Changed upgrade date

My son got sick of his Galaxy S4 and decided to switch to an iPhone 4 that we had at home. He cracked the lens and after trying to fix it, had a dead spot in the screen that was driving him crazy. I have an iPhone4 that was used on another line. (My daughter had her phone stolen. I locked her line,bought a new one to replace the stolen one and had the new phone activated on her line. Then the parents of the little one who pilfered the first phone found it and returned it to us.)
The problem: I was looking through the upgrade dates of the devices on my account and noticed that the upgrade date for my son"s line had changed to 1/7/2016. I know the original upgrade to this line happened in the July-Aug 2013 timeframe and the upgrade date was reflective of that being July-Aug 2015. I don't know the exact date when we upgraded this line with the S4 but I'm sure that information is not too difficult to find.
The question: Why was the upgrade date changed when I didn't get a new phone or change the terms for this line? Just changed phones with one that i already had.

Why would you go back to a subsidized upgrade? Anyway you;re not going to be able to do an Edge upgrade until the phone is at least 50% off and return in good working condition. If you want a subsidized upgrade you going to have to pay the ENTIRE cost of the phone off first then you can do a subsidized upgrade whenever you want. You don't have both and Edge agreement and a contract.

Need upgrade date moved up ( 3 years!!!)

This is a complex issue about my account. I've gone back and forth about this with both Verizon stores and the customer service call center for YEARS with NO resolution. (There are a mere two phone lines and one tablet line.)
In September 2011 I upgraded a Motorola (w755?) flip phone to a Motorola Droid phone. (Logic would've dictated my next upgrade date would be September 2013)
Shortly thereafter my ex-wife experienced a manufacturer defect with her HTC Droid Eris - a widely documented one about the track ball malfunctioning because it was too close to the charge port (resulting in loss of use of the screen). Verizon denied there was a defect and would not offer any assistance in replacing the phone.
As a result, my ex was forced to "commandeer" MY upgrade date for replacement for the failed HTC phone and subsequent phone (by upgrading my line with her new phone and then switching lines on the phone - an allowable maneuver).
Fast forward to June 2014. I'm still stuck with my Motorola Droid from 2011 because Verizon won't allow me to upgrade it. It was still working okay when it dropped from a height of 2' onto vinyl tile and the screen shattered. At that point I was forced to use the $100 replacement independent contractor (forget the name). The replacement was the "next" available model, a refurbished Motorola Droid RAZR from 2012. It has been nothing but trouble since two weeks into ownership. After one month the speaker quit working (can't hear any notifications or incoming calls). It doesnt connect to wifi, apps work when they want, keyboard is miscalibrated, webpages don't load even with clear reception. The shell is also cracking and falling apart randomly and there is a bubble under the screen glass where it has decided to detach from the LCD.
SO... my upgrade date for this worthless Droid RAZR phone is showing 11/26/14. Who, how, and when can I have that moved up to NOW? Hint: I can't use my ex's upgrade date because she already used that for new products via Verizon Edge. SO, I have zero options unless someone from Verizon physically steps in and HELPS me.
Also, what kind of discount price can you get on an iPhone 6/plus when eligible?? I won't accept anything but an Apple product because the quality control on any other brand (except maybe Samsung) is shoddy at best. Atop these facts, if my upgrade date was moved up to NOW, I would technically have the new phone by my upgrade date because of the back-order nature of new products.
So after two years of goofiness and 8 years as a VZW customer, I will not accept answers like "no", or "Verizon Edge" - not in my vocabulary. I deserve better and also a little fairness. I believe after 37 months I'm entitled to a) an upgrade at a discount and b) a NEW product. That is all I'm asking. If this was even worth filing suit I would've easily won. Please and thank you!!

If this was even worth filing suit I would've easily won.
you gave upgrade to ex, you dropped phone, you replaced another phone falling apart after 2 years. In each case you agreed to the terms, I do not see where Verizon went against the terms. You drink the kook-aid (getting subsidized phones), you pay the price. In future, get replacements outside of Verizon so there is no impact on contract date.
Good luck, you just missed the 11/15 early upgrade window that was recently offered.

Can I dispute an upgrade date and ask for research?

One phone on my account has an upgrade date that seems too far in the future. This is an iPhone 4s, and Verizon is saying it is not upgradable until late 2016. It was replaced once by Asurion after a broken screen, and this accident occurred in 2014. But that shouldn't have had the effect of extending the upgrade date. Is there a way I can get Verizon to put this into research?

There has been no borrowing of upgrades from one phone to another, but far in the past, not recently enough to push out the upgrade date on [removed] so far in the future.
I went to the VZW store in Mansfield, MA yesterday. A clerk there researched it to the extent of his ability to do so inside the store. He said he felt it happened during a change of billing plan in August 2014, but he saw no legitimate reason it would push-out the upgrade date. Indeed, my own phone [removed] was part of the same billing changeover and the push-out did not happen. He said that he viewed it as mistake but it was not within his power to change it.
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Has anyone successfully gotten their upgrade dates moved up ?

I see people saying they did, but I think they may be lying. I figured if I could get some answers, it would be worth a try. If you did, how'd you do it?

How far are you wanting it moved up? Weeks? Months?
Well, we accomplished this in several steps. 1st - DH requested a date change from March 30 to February 3. He was told no, but that they would move it to February 9. They were worried they would not have enough IPhones for the Verizon customers who were already due for an upgrade. Dh went around and around with them, spoke to supervisors and could not get the date moved any further. He waited a few days and called again. Still no luck. Well, I decided to take matters into my own hands and sent a very nice email to customer service telling them that I had been a loyal customer for 15 years and had waited 4 years for Verizon to get the IPhone and that I would really love to get one, blah blah blah. Basicaly, a sob story with a lot of begging. Low and behold, 12 hours later, I had a very nice response letting me know that my upgrade date was moved up to February 3. But, I chose to wait until the 10th so I could get it activated in the store and in my hands should there be any issues.
So, if you have been told no, keep trying. If still told no, try sending a very nice email requesting your date moved up. You can also ask in the store. They have the same authority to move dates up.
If you have more than a couple of month tho, I am not sure if you will have any success.

Would I be able to update my phone early if the upgrade date is for October 2014?

I currently have a iPhone 4 and I absolutely hate it. It's old, keeps freezing and crashing, plus I can't even get iOS 8.
Is there anyway I could upgrade to the iPhone 6 now while keeping unlimited talk/text? If I have to pay a fee how much would it cost? My contract ends on October 27th.

Dial #UPG from your phone; your upgrade date may have been moved up:
http://www.droid-life.com/2014/09/15/verizon-grants-early-upgrades-for-customers-with-november-15-or-earlier-dates/

Multiple lines - different upgrade dates

We have a 4-line family plan. I am the geek who needs/wants a 4G phone NOW but my upgrade date is December 2011. The other lines are not so tech-needy and their upgrade dates are all in the past.
I can transfer the upgrade date from one of those lines to my own - but what would be their new upgrade date? December 2011 or April 2013 (2 years from now)?

SD_Martin wrote:
We have a 4-line family plan. I am the geek who needs/wants a 4G phone NOW but my upgrade date is December 2011. The other lines are not so tech-needy and their upgrade dates are all in the past.
I can transfer the upgrade date from one of those lines to my own - but what would be their new upgrade date? December 2011 or April 2013 (2 years from now)?
Thanks for the great input budone!
In addition, I would like to mention that any line you transfer the upgrade from, will be eligible for upgrade 20 month from activation of your device as our customers are eligible to upgrade 4 months prior to contract expiration date on a 24 month contract.

CallManager 4.1 to 6.1 upgrade data import

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