Calls go on hold automatically

Integration with MS MOC/CUPS and CCM 6., issue is when a user makes a call it automatically goes on hold when answered. If we disable the RCC in OCS, the issue goes away. So, need to find out why OCS places the call on hold. Has anyone ran into this issue?

Hi Matt22coll:
Here is some information I recieved from TAC on this issue (After 6 months of working thru this will different support cases as it was difficult to reproduce at times.)
This is a known issue and has been documented in this bug: CSCtc50956 - CTIGW: call automatically put on hold
This bug was never made public as it was found only by a few select customers. The description of the bug is as follows:
1. A call was established on MOC
2. MOC hit 8-hour recycling mark. It then sent a new INVITE/MonitorStart, etc.
3. MOC then closed the previous SIP session with BYE
4. When there was a new call coming, MOC found there was two calls active so it sent HoldCall event to CTIGW in trying to put the 1st call on Hold.
5. CTIGW uses the callid found in the HoldCall to put the call on hold. But since CTIGW had only one call data attached to the new scb, it put the 2nd call on hold instead.
Comparing this with the explanation provided by Microsoft we can see it matches. This bug has been fixed in the 7.0.6 or 8.0.1 release of CUPS. I am working to make this defect public so you can view it within the next few days. The resolution will be to upgrade your presence server to 7.0.6 or later.

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Hi,
Please check if you enable conferencing in topology builder, you can check on the Standard edition topology below “Feature and functionality”.
Please also try to re-run the Lync Server Components install from the Deployment Wizard and check services again.
If the issue persists, you can use the Lync server logging tool on FE server to test the process of conferencing.
Here is the link of using the Lync logging tool:
http://blog.schertz.name/2011/06/using-the-lync-logging-tool/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
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1.
PC Companion (PCC)
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
2. How to boot on safe mode
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@DiegoQueiroz
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Calls go on hold automatically

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