Calls Routed, Offered and answered showing different figures on the Call_type_Interval table

Hi all
I am totally confused by so data that I am seeing for several call types on the Call_Type_Interval table. Our interval is set to 30 minutes
The issue confusing me is as follows (example):
I can see 679 calls offered (Call_Type_Interval.CallsOffered) but for the same interval I have 731 calls routed (Call_Type_Interval.CallsRouted) and 731 calls answered (Call_Type_Interval.CallsAnswered) .
Can anyone explain what is causing this. Why is calls offered less than calls routed and answered.
Any guidance that could be given would be extremely appreciated.
Kind regards
Stewart

Hi,
could you please reveal more about your call routing? Is there any IVR involved? Queuing?
CallsOffered means within the specified half-hour interval this many calls has "gone through" the specified Call Type.
CallsAnswered means within the specified half-hour interval this many calls were answered after the specified Call Type. But this does not necessarily mean that all the calls that have been answered at this interval, had gone through the Call Type in the same interval. If, for instance, there's an IVR after the Call Type, or a prompt, that might insert enough time to have a call answering moment slip to the next interval.
CallsRouted: for this many calls the script execution terminated in the specified interval (but also this does not necessarily mean the call was answered or handled - all we know is that the script execution stopped).
In this case, in 731 cases the script execution stopped (Routed) simply because the agent answered (CallsAnswered) the call.
I hope this makes sense.
G.

Similar Messages

Mozilla and IE show different applications referencing the same URL

Hi, I have a very strange problem.
I deployed a web app, using Sun App Server 9, directly from a directory of the server. Then I made some changes and redeployed the application. But IE still showing me the app before the changes, and Mozilla shows me the application after the changes.

I solved this problem,
The two browsers showed the same jsp's, but different non jsp files, such as js, and css. I only had to refresh the page.

I m updated my phone but some problems occured, so i connect it to itunes and it said "your iphone is detected in recovery mode" so i tried restore it but was unsuccessful and it shows different unknown errors such as 14, 2009,1611. Please help

i m updated my phone but some problems occured, so i connect it to itunes and it said "your iphone is detected in recovery mode" so i tried restore it but was unsuccessful and it shows different unknown errors such as 14, 2009,1611. Please help

Hello Mubashir surf google and try pressing power and home button at the same time untill apple sign shows up and then leave it .
Otherwise surf google you mite have to edit you host file in windows , system32
Let me know if it works

Software inventory report and PC show different information

Hi,
The scenario is the following:
SCCM 2012 R2.
Clients with windows 8.
The report "Software registered in Add Remove Programs on a specific computer" and "Programs and Features" show different information.
Programs and features screenshot(ordered by name):
Report screenshot (ordered by name):
The question is:
Is the above normal behavior?
if not
How to get in the report "Software registered in Add Remove Programs on a specific computer" all of the software listed in "Programs and Features"?
Thanks in advance!

Take a look at that device in Resource Explorer. Notice that on a 64-bit device there is an 'Installed Applications' class and and 'Installed Applications (64)' class. This data comes from the registry, and on a 64-bit operating system there
are actually two separate 'Add/Remove Programs' lists that are aggregated in the OS user interface.
If in Resource Explorer you see all of the software you expect to see, but not in the report, it is likely because the report is only looking at the 'Installed Applications' class and and not 'Installed Applications (64)' class.
If you enable the 'Installed Software' class (either by going into the client settings or the AI node), you will notice that the 'Installed Software' class is a combined version of both the 32-bit and 64-bit applications. This is much easier to report
off of.
I hope that helps,
Nash
Nash Pherson, Senior Systems Consultant
Now Micro -
My Blog Posts
If you've found a bug or want the product worked differently,
share your feedback.
<-- If this post was helpful, please click "Vote as Helpful".

TS1398 till 2 days back I was able to use facetime but now I can call through facetime and ring is also there but the thing is while connecting it is showing FACETIME FAILED..plz tell me a solution for this

till 2 days back I was able to use facetime but now I can call through facetime and ring is also there but the thing is while connecting it is showing FACETIME FAILED..plz tell me a solution for this

you have a ps cs4 license for mac and you have some way of finding your serial number.
if yes, download an install the installation file. if you already have the installation file, what is its name and file extension? (eg, if it's one file, it should be a dmg file.)
if you need the installation file,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have a macbookpro with a second monitor connected using an Apple connector. The two screens show different parts of the desktop. My cat walked across the keyboard, and now the two monitors are showing the same thing. How do I undo what the cat did?

I have a macbookpro with a second monitor connected using an Apple connector. The two screens show different parts of the desktop. My cat walked across the keyboard touching various keys, and now the two monitors are showing the same thing. How do I undo what the cat did?

Have you tried HELP in FINDER? If you open HELP and enter 'displays' in the field in the upper right hand corner you will get a list of topics on setting up monitors. Specifically read 'Setting up multiple displays to show the same image' and 'Setting up multiple displays as an extended desktop'.
Ciao.

I just bought a MAC and am trying to figure out the correct version

I just bought a MAC and am trying to figure out the correct version of LR4 to install on the Mac. Someone in support (LR) gave the link for the downloads, and I chose the LR4.4 (but, it said LR5---kind of confusing). I don't have a DVD drive, so I am not sure if this one will work. I have the LR icon that says Light Room 4.4 on the screen, but LR does not open when I click it.....????? How do I open this? Thanks!!!

I called my ISP to set it to Bridge mode and they said that they couldn't do that (Linksys help desk gave me instructions on the switch to Bridge mode). However, they then tried to upsell me their own wireless router for $79.99......
Can I make this change myself or do they need to do it from their end?
Thanks!

Just setting up iCloud on my iMac, my problem is when trying to sign out/off from iCloud it comes up with a verification code that is being sent to my land line, I'd changed the numbers in my Apple ID and they show as changed but the land line number stil

Just setting up iCloud on my iMac 10.9.2, my problem is when trying to sign out/off from iCloud it comes up with a verification code that is being sent to my land line, I'd changed the numbers in my Apple ID and they show as changed but the land line number still shows as number that the verification code is being sent, I prompt "Don't have access to this phone" and that's no help at all. The only way I can sign out /off from iCloud is to uncheck everything that I wanted to keep in the cloud????
Thanks in advance for any help.

Skip the iCloud sign in for now.
Once you reach the home page, go to settings and sign out of FaceTime and Messages. This should also sign you out of iCloud.
Go to iCloud in settings and sign in with the correct Apple ID.
If that does not work
Skip the iCloud sign in
Go to Apple ID.apple.com and sign in
Change your Apple ID to the old one
Delete iCloud account on your device with the old Apple ID and the same password.
Go back to the website, change your Apple ID back to the current one. You will receive an email to verify the account. Verify first.
Sign into iCloud on your device with the correct Apple ID and password

I am moving from Southern California to Maui, Hawaii and I need to figure out the best way to get my 24 inch iMac across the ocean. Does anyone know the best way to do this?

I am moving from Southern California to Maui, Hawaii and I need to figure out the best way to get my 24 inch iMac across the ocean. Does anyone know the best way to do this? I have found GearGrip's LCD harness so that I can do carry-on onto the plane... Or maybe use a Pelican Case to do it as a "checked bag"? Or any other suggestions??! Please help!
Thanks so much!!

I don't recommend you send the iMac in a checked bag. Might get damaged.
Check the airlines website for carry on guidelines.
Or, if you have the original box that the iMac came in, if you have someone who can pick up the iMac for you, send it ahead Fed Ex and insure the package.
Just make sure the display is covered to protect it. A blanket perhaps.
Aloha ...

How do I place an image and insert a different photo for the "mouse down" state?

I have placed an image within an accordian widget and when I select the "mouse down" area in the states dialog box, i click "fill" in the toolbar and insert the photo i want to display when the image is clicked but this image is "covered up" by the originally placed image and is not seen in my states dialog box.
I have done this before when i made rectangles and placed images in rectangles. But i soon realized that you cannot add alternative text to images in rectangles for some frustrating reason.
How do I place and image and have a different image for the mouse down state?

Hello,
This effect can only be achieved when you use the images as a Rectangle Fill. And as you mentioned it above, you cannot add alternative text to images because it is added as a fill and not as a image.
I would suggest you to post this as a feature request on our "Ideas for features in Adobe Muse" section of the forums : http://forums.adobe.com/community/muse/ideas
Regards,
Sachin

My Mac Pro tower quad core crashed and is showing a NO sign (the circle with a slash through it). How do I safely get it to come back up ? Model A1186

My Mac Pro tower quad core crashed and is showing a NO sign (the circle with a slash through it). How do I safely get it to come back up ? Model A1186

General purpose Mac troubleshooting guide:
Isolating issues in Mac OS X
Creating a temporary user to isolate user-specific problems:
Isolating an issue by using another user account
Identifying resource hogs and other tips:
Using Activity Monitor to read System Memory and determine how much RAM is being used
Starting the computer in "safe mode":
Mac OS X: What is Safe Boot, Safe Mode?
To identify potential hardware problems:
Apple Hardware Test
General Mac maintenance:
Tips to keep your Mac in top form
Troubleshooting: My computer won't turn on
https://support.apple.com/kb/TS1367
Where are your bootable backups and clones stored?
What do you have to boot from to restore or attempt to recovery files that are not backed up?
It won't be a PowerMac. People tend to think they look alike? or mean the same thing.
http://www.everymac.com/systems/apple/mac_pro/specs/mac-pro-quad-2.66-specs.html
Try zap PRAM and SMC Reset. If you have ATI 5770 which many have upgraded to you won't be able to use older DVD or systems than 10.6.5

I can't update my itunes and it shows me this message: The installer has insufficient privileges to access this directory: C:/program files/itunes. The installation cannot continue. Log on as administrator or contact your system administrator

i can't update my itunes and it shows me this message: The installer has insufficient privileges to access this directory: C:/program files/itunes. The installation cannot continue. Log on as administrator or contact your system administrator

Hello PamelaFox14,
Thank you for using Apple Support Communities.
It sounds like you need to log in as the administrator to update the iTunes application properly.
Take a look at this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
This section in particular:
1. Make sure you have administrator account access
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
Windows 7: How do I log on as an administrator?
Otherwise, refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
All the best,
Sterling

TS4268 i am trying to log into facetime through my Macbook Pro and it shows me this message "the server encountered an error processing registration please try again later". what does this mean and what should i do?

i am trying to log into facetime through my Macbook Pro and it shows me this message "the server encountered an error processing registration please try again later". what does this mean and what should i do? also on my iphone 5 i am trying to log in with my apple ID but everytime i try it sayd incorrect password! please help!!

Wait until Apple fix it. See: http://www.apple.com/support/icloud/systemstatus/

Hi All, I am not able to change the email address to update my secret question and answer. Instead it directs the email to my work address where I cannot access now. Thoughts?

Hi All, I am not able to change the email address to update my secret question and answer. Instead it directs the email to my work address where I cannot access now. Thoughts?

Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

How can I share applications and softwares with different users of the same computer?

First question: How can I share applications and softwares with different users of the same computer?
Second : Can I use 2 different I cloud accounts to synt 2 iphones with one computer?

Applications installed on the admin account are available to all user accounts unless Parental Controls are enabled.
Yes. Separate user accounts, help here > How to use multiple iPods, iPads, or iPhones with one computer

Calls Routed, Offered and answered showing different figures on the Call_type_Interval table

Similar Messages

Maybe you are looking for