Calls to Algeria routed via my skype credit

Nov 01 20:11
+213550704890, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:10
+213551157779, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:09
+213550132881, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:08
+213500009244, Algeria
Call
$0.000
00:00
$0.000
Nov 01 20:07
+213555256321, Algeria
Call
$0.400
00:46
$0.489
Nov 01 20:05
+213550545836, Algeria
Call
$0.400
01:51
$0.889
Nov 01 20:04
+213550305830, Algeria
Call
$0.400
00:00
$0.000
Nov 01 20:02
+213551941289, Algeria
Call
$0.400
00:24
$0.489
Nov 01 20:02
+213555778868, Algeria
Call
$0.400
00:00
$0.000
Nov 01 20:01
+213558499293, Algeria
Call
$0.400
00:00
$0.000
Nov 01 20:00
+213554570288, Algeria
Call
$0.400
00:36
$0.489
Nov 01 19:59
+213554903369, Algeria
Call
$0.400
06:33
$2.889
Nov 01 19:57
+213550547528, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:56
+213550788768, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:56
+213550878067, Algeria
Call
$0.400
01:59
$0.889
Nov 01 19:55
+213550271366, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:55
+213558471477, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:54
+213550599256, Algeria
Call
$0.400
00:20
$0.489
Nov 01 19:53
+213550445784, Algeria
Call
$0.400
00:42
$0.489
Nov 01 19:53
+213550513057, Algeria
Call
$0.400
00:05
$0.489
Nov 01 19:52
+213550689925, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:52
+213551344975, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:52
+213559163297, Algeria
Call
$0.400
00:16
$0.489
Nov 01 19:51
+213558082809, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:51
+213552685306, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:51
+213555288140, Algeria
Call
$0.400
00:13
$0.489
Nov 01 19:50
+213556701196, Algeria
Call
$0.400
00:04
$0.489
Nov 01 19:49
+213555256321, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:48
+213551018029, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:42
+213550563717, Algeria
Call
$0.400
05:14
$2.489
Nov 01 19:42
+213550029399, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:41
+213559104590, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:41
+213557169302, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:40
+21355443249, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:39
+213550354314, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:39
+213550778873, Algeria
Call
$0.400
01:05
$0.889
Nov 01 19:38
+213559104590, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:37
+213550445022, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:36
+213550710161, Algeria
Call
$0.400
00:16
$0.489
Nov 01 19:36
+213554429793, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:33
+213550949337, Algeria
Call
$0.400
01:27
$0.889
Nov 01 19:32
+213559069673, Algeria
Call
$0.400
00:37
$0.489
Nov 01 19:31
+213556784264, Algeria
Call
$0.400
00:04
$0.489
Nov 01 19:31
+213550355010, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:30
+213551045963, Algeria
Call
$0.400
21:14
$8.889
Nov 01 19:29
+213554995830, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:29
+213550489639, Algeria
Call
$0.400
00:31
$0.489
Nov 01 19:28
+213550987326, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:27
+213551928146, Algeria
Call
$0.400
00:00
$0.000
Nov 01 19:26
+213554601474, Algeria
Call
$0.400
01:13
$0.889
All these calls were routed via my Skype credit, where are we with security on this network. About $30 gone in a span of ten minutes, and luckily that I saw it, otherwise hunderds of dollars would be gone through my automatic renewal. Simply horrifying for a MS company and a company of that size. And support no where to be found. No phone, no e-mail, nothing. And this is a security issue on the network.

Hi,
Currently your account is blocked and in order to get this issue sorted out please contact customer service as guided here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
Hi there John Doe,
Reactivate your credit
Your Skype Credit is now inactive
We've noticed you haven't used any Skype Credit in 180 days. Your credit is now inactive - but you can reactivate it again at any time.
How to reactivate your credit
1. Visit your account on skype.com.
2. Sign in with your Skype Name and password.
3. Click Reactivate credit and follow the steps.
Your account details:
Skype Name: john.doe.net
Forgotten your password? No problem. Visit skype.com/go/forgotpassword to reset it.
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The user also received this message several times this week with his Skype name. I changed user's name to John Doe in this message as an example.
Hello john.doe.net
Skype Credit allocation from Skype Manager
The administrator - Ron Adams - of the Skype Manager called ABC has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: CAD13.99
Your Skype Name is john.doe.net
Date: Jul 30, 2013
View your Skype account
What you can do with Skype Credit:
Call landlines and mobiles worldwide
Use WiFi hotspots with Skype WiFi
Activate a Skype To Go number
Enable call forwarding
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We hope you'll enjoy using your Skype Credit.
Thanks,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Solved!
Go to Solution.

Dear Readers,
In closing this thread (topic), which the original poster marked as "Solved," please remember this FAQ article:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
If you encounter any difficulties, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few additional notes to help you along the way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi,
Package will be used first. When you run out of minutes then cost will be covered by Skype Credit.
Please also keep in mind that payment for subscription is taken 3 days before subscription ends.
It means that if you run out of minutes after new order was delivered (basically within these 3 days), then your call will be also paid from Skype Credit.
I hope it is clear
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

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Hi, I notice that my skype credit is being deducted even though I have subscription for calls to UK.
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eunicecheo wrote:
So why is my skype credit being deducted?
Hello and welcome to the Skype Community.
Your account shows that you called a UK Shared cost 0845 #.
These very expensive premium #s are not included in any Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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You need to make sure you are calling a number within your subscription. Also check your calling history on Skype.com to ensure the number is being dialed correctly. If all that is correct then there is a update configuration problem/corruption in the unit. Usually power cycling and relogging onto the unit will fix it, but not always.
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It is very diffilult to obtain a summary of your Skype Credit usage history. I want to know how much each call cost. I found it on this website:https://secure.skype.com/account/usage I noted my Skype call credit was used in a very short period and I wanted to know which calls were responsible for this. It's almost impossible to find this information using the Skype Desktop Application. Calls marked "Special Services" were responsible for these costs. I wish Skype would be able to clearly mark calls which have expensive rates. I use a subscription with phone calls, but these "special service" calls are not anticipated and unexpectedly used all my Skype Credit. I am asking Skype to make it easy to get your Skype Credit Usage History, using the Skype application.

Hi, ColoradoGuy, and welcome to the Community,
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

People are unable to call me via my Skype Number

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Hi, Treya313, and welcome to the Community,
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Regards,
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Hearing problems with Skype credit phone calls

Am using Skype on an iphone4. When I make Skype credit calls to landlines or mobile phones I can hear the people on the other end well but they often complain that they can hear me just barely or really poorly. The Skype microphone setting is on ON.
If it were my wifi connection then I should also have problems hearing the other party but I don't.

I think Skype is sitting in US pretty comfortably. It was the first VoIP company, now there are hundreds of them. So, being unable to keep in pace with normal rivalry the pioneer company continued business nevertheless...

Skype credit & unlimited world calling

Hi,
I've subscribed for unlimited world calling free month and it was working great.
However it seems my Skype credit have been charged for the same and my skype credit is null now. When u try to make call using unlimited world call I couldn't make a call as it says you don't have credit balance.
I was in an impression to subscribe for this once my free month gets over, but since it makes me think that Skype credit is charged for the free call I have hesitation to make the subscription.
Could you make me understand the below
1. What's the difference between Skype credit and Skype subscription
2. Say if I subscribe to UWC for $13.99 do I need to buy a Skype credit separately to make calls?
Thank you in advance.
Solved!
Go to Solution.

1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

Skype credit & unlimited world calls seem not right

I bought a skype deal for World for 3 months. This says I could call USA and Canada mobile phones without any extra cost. I could also call landlines in Venezuela for the period without an extra cost.I attempted to call a mobile phone this morning and it said I dont have enough credit. What does it mean if it is clearly written on your page https://www.skype.com/en/rates/?nu=subs-calling that I could use same to call without any extra cost? I need to understand more. I cant make both out.Whats going on?

1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

Forwarded calls costing me Skype credit.

I have an unlimited world subcription. Yesterday my girlfriend called my Skype number (in LA) and the call was forwarded to my UK mobile number. The call lasted just over 50 minutes and cost me £7.67. Upon further inspection, I realised I've been charged for every forwarded call since I began using a Skype number with call forwarding. Shouldn't this service be covered by my unlimited world subscription per the description on this page?
Solved!
Go to Solution.

Hi,
Please be informed that if the number you want your Skype calls to be forwarded to is within the area covered by your subscription, then it will not cost you any extra. If it is not, then it will cost a little Skype Credit and this will be charged at our regular per minute rate.
If you have Unlimited World subscription and set up incoming calls be forwarded to your UK mobile number, it is normal for you to be charged at our regular rate, as your subscription covers calls to UK landline number only.
You may view the countries included in your subscription and you may check if it covers calls to landline only, or both landline and mobile:
1. Sign in to your account: http://www.skype.com/go/myaccount
2. On the left panel, click your subscription.
3. Next to your subscription, click Settings. A summary of your subscription is displayed on the left. Click the destinations link to see what countries are covered.
You can also browse the countries that are covered by each subscription on our website:
1. Go to http://www.skype.com/intl/en-gb/prices/pay-monthly/
2. Enter your chosen country into the search box Which country do you want to call?
You can then view which subscriptions are available for which countries, and which countries are covered by our Unlimited Europe and Unlimited World subscriptions.
Hope this helps.
Julian

Call – you need to get Skype Credit to call this n...

(1) I have Skype Credit so the message is an error.
I used Version 7.0 (653) - and OS is Maverick with latest patches and amendments.
But the problem is that I can just pick up my Android phone and call the same contact. The bug is on Mac, and I only use Mac, iPhone and Android. When will the problem be fixed?
I request others with a similar issue to reply - remember Skype and OS version, and bluntly would prefer to place this on the main page, since this is most likely an issue with specific releases of Skype - on all platforms.

It happened to one number, but I have noticed problems when calling people that has placed Skype on call forward. Phrased another way: I cannot just call anyone to reproduce the error.
Calling the number directly works fine.
I do not recommend you use the latest versions of Skype. This reflects an immature attitude to testing typical for US companies. You never learn that if you restrict the release to a few selected individuals, you get a manageable feedback, which allows you to correct more errors. Then select more and gradually roll out to everyone - at least in three stages. The result is that after a very short time you loose control over the code, and are inundated with user complaints.

Calls to Algeria routed via my skype credit

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