Camcorder video error: "Unable to record. Resolution not supported by memory card."

Question

We purchased two Samsung Droid Charges the first day they were released and recently they've both been getting this error after 8-15 seconds of recording in HD (1280x720): "Warning: Unable to record. Resolution not supported by memory card."
Called Verizon tech support, but they referred me to Samsung. Not knowing much about micro SDHC cards, I was alarmed to discover that the factory pre-installed 32gb card is only rated class 2 for speed. Samsung told me you need a minimum of speed class 4 or higher to record at this resolution. The only problem is you need an SD card installed in order to use the camcorder, period. In other words, all of us who payed an arm and a leg for the best phone Verizon sells now have to go buy our own micro sd card that actually supports all of the phone features as advertised?! The lowest prices I've seen for the faster cards are $70. Are we the only two Charge owners experiencing this problem?  I've read somewhere that lower speed class cards may initially support faster speeds than they are rated until they accumulate more files, so the problem may go undetected for some time until you have more files that are stored in different locations on the card (making them difficult to access at the faster speeds). This may explain why are the first ones to get this error since we've had the phones the longest and only 50% free space remaining on the SD card. Oh, Samsung also said they won't be able to replace your card for one that has the proper speed rating. Kind of seems like false advertising to say a feature is available (HD camcorder), and then not mention the fact that the memory card provided isn't sufficient for that feature (separate upgrade required). Anyone else sharing the same frustrations? Ideas?

Answer 1

Thanks for the response. I've tried everything on that page. It's not an issue with the cable, or firewire port or the cable being connected properly, as the iSight camera works fine with iChat. I've disconnected the only other firewire device on the computer, didn't make any difference. Camera works fine in iChat, so it's not the camera itself. And, as I mentioned in the post, the same camera, if hooked up to my laptop, works just fine recording in QuickTime. So, it appears to be an issue with the QuickTime installation on this computer. I've done a search for the same error I'm getting and found some other occurrences with the same problems, but none that offered a solution.