Camera app message

Ok so I have the 8330 phone. For the last 3 days it's said "Could not start the camera. Close other applications and try opening the camera again."
I've searched the error on main bb help screens. Even found where others had same issue here. OK so it was one person and he got response to remove the battery and reinstall. While I've done that no less the 6 times. Others had commented on persons post that it didn't work either.
I don't have many apps on my phone. None I've downloaded in the past week.
Has anyone found another fix for this?
Thanks in advance,
Becky

You really have two choices:
Even if you've done it already, try it again, just as described here: Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Reload or upgrade the operating system on the device. If you need instruction on this, please ask.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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I'm now using AudioVideoCaptureDevice to capture video and I can do that but the app crash when I try to set the source for the capture device in InitializeVideoRecorder(). Can you take a look and tell me what I'm doing wrong?
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// Viewfinder for capturing video.
private VideoBrush videoRecorderBrush;
// Source and device for capturing video.
private CaptureSource _cs;
private VideoCaptureDevice _cd;
private AudioVideoCaptureDevice vcDevice;
double w, h;
// File details for storing the recording.
private IsolatedStorageFileStream isoVideoFile;
private FileSink fileSink;
private string isoVideoFileName = "iClips_Video.mp4";
private StorageFile sfVideoFile;
// For managing button and application state.
private enum ButtonState { Initialized, Stopped, Ready, Recording, Playback, Paused, NoChange, CameraNotSupported };
private ButtonState currentAppState;
// Constructor
public MainPage()
try
InitializeComponent();
//setup recording
// Prepare ApplicationBar and buttons.
PhoneAppBar = (ApplicationBar)ApplicationBar;
PhoneAppBar.IsVisible = true;
StartRecording = ((ApplicationBarIconButton)ApplicationBar.Buttons[0]);
StopPlaybackRecording = ((ApplicationBarIconButton)ApplicationBar.Buttons[1]);
StartPlayback = ((ApplicationBarIconButton)ApplicationBar.Buttons[2]);
PausePlayback = ((ApplicationBarIconButton)ApplicationBar.Buttons[3]);
SetScreenResolution();
//initialize the camera task
cameraCaptureTask = new CameraCaptureTask();
cameraCaptureTask.Completed += new EventHandler<PhotoResult>(cameraCaptureTask_Completed);
if (isFilePresent("username") && isFilePresent("Password"))
if (isFilePresent("IsProfilePhotoOnServer"))
connectToSocket();
else
SignUpProfilePhoto();
else
SignIn();
catch (Exception ex)
this.Dispatcher.BeginInvoke(delegate()
MessageBox.Show("Constructor Error:\n"+ ex.Message);
protected override void OnNavigatedTo(NavigationEventArgs e)
base.OnNavigatedTo(e);
// Initialize the video recorder.
InitializeVideoRecorder();
//prepare shutter hot keys
CameraButtons.ShutterKeyHalfPressed += OnButtonHalfPress;
CameraButtons.ShutterKeyPressed += OnButtonFullPress;
CameraButtons.ShutterKeyReleased += OnButtonRelease;
protected override void OnNavigatedFrom(NavigationEventArgs e)
// Dispose of camera and media objects.
DisposeVideoPlayer();
DisposeVideoRecorder();
base.OnNavigatedFrom(e);
CameraButtons.ShutterKeyHalfPressed -= OnButtonHalfPress;
CameraButtons.ShutterKeyPressed -= OnButtonFullPress;
CameraButtons.ShutterKeyReleased -= OnButtonRelease;
protected override void OnOrientationChanged(OrientationChangedEventArgs e)
if (vcDevice != null)
if (e.Orientation == PageOrientation.LandscapeLeft)
txtDebug.Text = "LandscapeLeft";
videoRecorderBrush.RelativeTransform =
new CompositeTransform() { CenterX = 0.5, CenterY = 0.5, Rotation = 90 };
//rotate logo
if (logo != null)
RotateTransform rt = new RotateTransform();
rt.Angle = 90;
//default rotation is around top left corner of the control,
//but you sometimes want to rotate around the center of the control
//to do that, you need to set the RenderTransFormOrigin
//of the item you're going to rotate
//I did not test this approach, maybe You're going to need to use actual coordinates
//so this bit is for information purposes only
logo.RenderTransformOrigin = new Point(0.5, 0.5);
logo.RenderTransform = rt;
//rotate sign in link
if (MyGrid != null)
RotateTransform rt = new RotateTransform();
rt.Angle = 90;
//default rotation is around top left corner of the control,
//but you sometimes want to rotate around the center of the control
//to do that, you need to set the RenderTransFormOrigin
//of the item you're going to rotate
//I did not test this approach, maybe You're going to need to use actual coordinates
//so this bit is for information purposes only
MyGrid.RenderTransformOrigin = new Point(0.5, 0.5);
MyGrid.RenderTransform = rt;
if (e.Orientation == PageOrientation.PortraitUp)
txtDebug.Text = "PortraitUp";
videoRecorderBrush.RelativeTransform =
new CompositeTransform() { CenterX = 0.5, CenterY = 0.5, Rotation = 90 };
//rotate logo
if (logo != null)
RotateTransform rt = new RotateTransform();
rt.Angle = 0;
//default rotation is around top left corner of the control,
//but you sometimes want to rotate around the center of the control
//to do that, you need to set the RenderTransFormOrigin
//of the item you're going to rotate
//I did not test this approach, maybe You're going to need to use actual coordinates
//so this bit is for information purposes only
logo.RenderTransformOrigin = new Point(0.5, 0.5);
logo.RenderTransform = rt;
//rotate sign in link
if (MyGrid != null)
RotateTransform rt = new RotateTransform();
rt.Angle = 0;
//default rotation is around top left corner of the control,
//but you sometimes want to rotate around the center of the control
//to do that, you need to set the RenderTransFormOrigin
//of the item you're going to rotate
//I did not test this approach, maybe You're going to need to use actual coordinates
//so this bit is for information purposes only
MyGrid.RenderTransformOrigin = new Point(0.5, 0.5);
MyGrid.RenderTransform = rt;
if (e.Orientation == PageOrientation.LandscapeRight)
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = "LandscapeRight";
// Rotate for LandscapeRight orientation.
//videoRecorderBrush.RelativeTransform =
//new CompositeTransform() { CenterX = 0.5, CenterY = 0.5, Rotation = 180 };
//rotate logo
if (logo != null)
RotateTransform rt = new RotateTransform();
rt.Angle = -90;
//default rotation is around top left corner of the control,
//but you sometimes want to rotate around the center of the control
//to do that, you need to set the RenderTransFormOrigin
//of the item you're going to rotate
//I did not test this approach, maybe You're going to need to use actual coordinates
//so this bit is for information purposes only
logo.RenderTransformOrigin = new Point(0.5, 0.5);
logo.RenderTransform = rt;
//rotate MyGrid
if (MyGrid != null)
RotateTransform rt = new RotateTransform();
rt.Angle = -90;
//default rotation is around top left corner of the control,
//but you sometimes want to rotate around the center of the control
//to do that, you need to set the RenderTransFormOrigin
//of the item you're going to rotate
//I did not test this approach, maybe You're going to need to use actual coordinates
//so this bit is for information purposes only
MyGrid.RenderTransformOrigin = new Point(0.5, 0.5);
MyGrid.RenderTransform = rt;
if (e.Orientation == PageOrientation.PortraitDown)
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = "PortraitDown";
videoRecorderBrush.RelativeTransform =
new CompositeTransform() { CenterX = 0.5, CenterY = 0.5, Rotation = 270 };
// Hardware shutter button Hot-Actions.
private void OnButtonHalfPress(object sender, EventArgs e)
//toggle between video- play and pause
try
this.Dispatcher.BeginInvoke(delegate()
if (StartPlayback.IsEnabled)
PlayVideo();
if (PausePlayback.IsEnabled)
PauseVideo();
catch (Exception focusError)
// Cannot focus when a capture is in progress.
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = focusError.Message;
private void OnButtonFullPress(object sender, EventArgs e)
// Focus when a capture is not in progress.
try
this.Dispatcher.BeginInvoke(delegate()
if (vcDevice != null)
//stopVideoPlayer if it's playing back
if (currentAppState == ButtonState.Playback || currentAppState == ButtonState.Paused)
DisposeVideoPlayer();
StartVideoPreview();
if (StartRecording.IsEnabled)
StartVideoRecording();
else
StopVideoRecording();
catch (Exception focusError)
// Cannot focus when a capture is in progress.
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = focusError.Message;
private void OnButtonRelease(object sender, EventArgs e)
try
this.Dispatcher.BeginInvoke(delegate()
catch (Exception focusError)
// Cannot focus when a capture is in progress.
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = focusError.Message;
// Update the buttons and text on the UI thread based on app state.
private void UpdateUI(ButtonState currentButtonState, string statusMessage)
// Run code on the UI thread.
Dispatcher.BeginInvoke(delegate
switch (currentButtonState)
// When the camera is not supported by the phone.
case ButtonState.CameraNotSupported:
StartRecording.IsEnabled = false;
StopPlaybackRecording.IsEnabled = false;
StartPlayback.IsEnabled = false;
PausePlayback.IsEnabled = false;
break;
// First launch of the application, so no video is available.
case ButtonState.Initialized:
StartRecording.IsEnabled = true;
StopPlaybackRecording.IsEnabled = false;
StartPlayback.IsEnabled = false;
PausePlayback.IsEnabled = false;
break;
// Ready to record, so video is available for viewing.
case ButtonState.Ready:
StartRecording.IsEnabled = true;
StopPlaybackRecording.IsEnabled = false;
StartPlayback.IsEnabled = true;
PausePlayback.IsEnabled = false;
break;
// Video recording is in progress.
case ButtonState.Recording:
StartRecording.IsEnabled = false;
StopPlaybackRecording.IsEnabled = true;
StartPlayback.IsEnabled = false;
PausePlayback.IsEnabled = false;
break;
// Video playback is in progress.
case ButtonState.Playback:
StartRecording.IsEnabled = false;
StopPlaybackRecording.IsEnabled = true;
StartPlayback.IsEnabled = false;
PausePlayback.IsEnabled = true;
break;
// Video playback has been paused.
case ButtonState.Paused:
StartRecording.IsEnabled = false;
StopPlaybackRecording.IsEnabled = true;
StartPlayback.IsEnabled = true;
PausePlayback.IsEnabled = false;
break;
default:
break;
// Display a message.
txtDebug.Text = statusMessage;
// Note the current application state.
currentAppState = currentButtonState;
public async void InitializeVideoRecorder()
try
if (_cs == null)
_cs = new CaptureSource();
fileSink = new FileSink();
_cd = CaptureDeviceConfiguration.GetDefaultVideoCaptureDevice();
CameraSensorLocation location = CameraSensorLocation.Back;
var captureResolutions =
AudioVideoCaptureDevice.GetAvailableCaptureResolutions(location);
vcDevice = await AudioVideoCaptureDevice.OpenAsync(location, captureResolutions[0]);
vcDevice.RecordingFailed += OnCaptureFailed;
vcDevice.VideoEncodingFormat = CameraCaptureVideoFormat.H264;
vcDevice.AudioEncodingFormat = CameraCaptureAudioFormat.Aac;
// Initialize the camera if it exists on the phone.
if (vcDevice != null)
//initialize fileSink
await InitializeFileSink();
// Create the VideoBrush for the viewfinder.
videoRecorderBrush = new VideoBrush();
videoRecorderBrush.SetSource(_cs);
// Display the viewfinder image on the rectangle.
viewfinderRectangle.Fill = videoRecorderBrush;
_cs.Start();
// Set the button state and the message.
UpdateUI(ButtonState.Initialized, "Tap record to start recording...");
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// Disable buttons when the camera is not supported by the phone.
UpdateUI(ButtonState.CameraNotSupported, "A camera is not supported on this phone.");
catch(Exception ex)
MessageBox.Show("InitializeVideoRecorder Error:\n" + ex.Message);
public async Task InitializeFileSink()
StorageFolder isoStore = ApplicationData.Current.LocalFolder;
sfVideoFile = await isoStore.CreateFileAsync(
isoVideoFileName,
CreationCollisionOption.ReplaceExisting);
private void OnCaptureFailed(AudioVideoCaptureDevice sender, CaptureFailedEventArgs args)
MessageBox.Show(args.ToString());
private void OnCaptureSourceFailed(object sender, ExceptionRoutedEventArgs e)
MessageBox.Show(e.ErrorException.Message.ToString());
// Set the recording state: display the video on the viewfinder.
private void StartVideoPreview()
try
// Display the video on the viewfinder.
if (_cs.VideoCaptureDevice != null
&& _cs.State == CaptureState.Stopped)
// Add captureSource to videoBrush.
videoRecorderBrush.SetSource(_cs);
// Add videoBrush to the visual tree.
viewfinderRectangle.Fill = videoRecorderBrush;
_cs.Start();
// Set the button states and the message.
UpdateUI(ButtonState.Ready, "Ready to record.");
//Create optional Resolutions
// If preview fails, display an error.
catch (Exception e)
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = "ERROR: " + e.Message.ToString();
// Set recording state: start recording.
private void StartVideoRecording()
try
// Connect fileSink to captureSource.
if (_cs.VideoCaptureDevice != null
&& _cs.State == CaptureState.Started)
_cs.Stop();
// Connect the input and output of fileSink.
fileSink.CaptureSource = _cs;
fileSink.IsolatedStorageFileName = isoVideoFileName;
// Begin recording.
if (_cs.VideoCaptureDevice != null
&& _cs.State == CaptureState.Stopped)
_cs.Start();
// Set the button states and the message.
UpdateUI(ButtonState.Recording, "Recording...");
StartTimer();
// If recording fails, display an error.
catch (Exception e)
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = "ERROR: " + e.Message.ToString();
// Set the recording state: stop recording.
private void StopVideoRecording()
try
// Stop recording.
if (_cs.VideoCaptureDevice != null
&& _cs.State == CaptureState.Started)
_cs.Stop();
// Disconnect fileSink.
fileSink.CaptureSource = null;
fileSink.IsolatedStorageFileName = null;
// Set the button states and the message.
UpdateUI(ButtonState.Stopped, "Preparing viewfinder...");
StopTimer();
StartVideoPreview();
// If stop fails, display an error.
catch (Exception e)
this.Dispatcher.BeginInvoke(delegate()
txtDebug.Text = "ERROR: " + e.Message.ToString();
// Start the video recording.
private void StartRecording_Click(object sender, EventArgs e)
// Avoid duplicate taps.
StartRecording.IsEnabled = false;
StartVideoRecording();
private void DisposeVideoRecorder()
if (_cs != null)
// Stop captureSource if it is running.
if (_cs.VideoCaptureDevice != null
&& _cs.State == CaptureState.Started)
_cs.Stop();
// Remove the event handler for captureSource.
_cs.CaptureFailed -= OnCaptureFailed;
// Remove the video recording objects.
_cs = null;
vcDevice = null;
fileSink = null;
videoRecorderBrush = null;
Thanks in advance.

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And the answer is?
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Message was edited by: modular747

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Whenever I try to open the stock camera app, the screen goes black and it crashes. I have done three factory resets and cleared the data. How do I get the camera to work? Is there anywhere I can reinstall this app?

Hey catherine32!
Wow! I can certainly understand wanting to take pictures with that great camera on your phone! Let's get that fixed ASAP! When did this start? Was it after an app was installed? I understand that you did a factory reset, but have you also done this for the memory card? There isn't a way to reinstall the application since it is pre-loaded on the phone. Also, have you tried going into the camera all different ways (lock screen, apps, while composing a message to make an attachment)? And do they all make the camera still close out? We may need to replace the device if it is still having problems. Please let us know !
Thanks!
MichelleG_VZW
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