Camera, bluetooth, media card and more functions are disabled on my 8320 device
Hello.
I've some problems with my BB device which was a gift from a friend so I always see "Administrator has disabled the camera", "Media card", "Bluetooth"... Would you please show me how to solve this?
BB OS 4.5.0.188 // PF 2.7.0.110.
Hello,
Several things...firstly...
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
And next, due to the "Administrator" restriction message you received, I suspect there is a latent IT Policy on this device...you can check via this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If such is there, then you will need to insert into the steps in KB05099 another step where you remove the IT Policy, which is done via this procedure:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
If you perform a backup/restore in conjunction with this, be sure that you do not do a wholesale restore...instead only restore those databases you require (e.g., contacts, calendar, etc.) and specifically avoid restoring any databases that have anything to do with IT Policy, Enterprise, Service Books, etc. If you restore those, you will restore the problematic IT Policy, and you'll be right back where you started.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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