Camera focus problems - Lumia 930

Anyone able to help me please?
I've got my gorgeous new Lumia 930 but I've noticed I'm having problems scanning QR codes.
The camera just won't focus on the code and so does nothing when I try and scan.
I've tried a soft reset but still no joy.
Now I've realised that the camera just won't focus at all :-(
Anyone any ideas before I send it back???!!
Thanks!

camera won't focus even when using the camera normally for taking photos? check that you are up to date with the latest firmware for your device along with the latest Nokia system app updates from the Store, and try performing a soft reset. also try uninstalling then reinstalling Nokia Camera from the Store.

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Camera (focus) problem - help?

Duplicate post, please see: Camera (focus) problem - help?
Message was edited by: Admin Moderator

Warranty is valid only in country of original purchase. You have to return
the iPhone to the US for evaluation. Either you return it personally or send
it to a friend/relative/co-worker in the US to take into Apple. Apple will not
accept international shipments for evaluation nor will Apple ship out of the
country after repair/replacement.
Have you tried the standard trouble shooting steps: restart, restore, restore
as new iPhone?

Focus problem Lumia 720

Hi, I'm brazilian, and brazilian people cant help me.
Anyway, I have a Lumia 720...
I can use any app, but focus don't work! Auto focus or manual.
You can see an example, (picture att).
Left picture (it's my street), 2 months ago.
Right picture, now.
Macro isnt on.
Can you help me?
Attachments:
BxGZPHtIcAAtf69.jpg ‏23 KB

hi mate have u tried resetting the camera settings and also ensuring that you are on the latest version of Nokia Camera from the Store? also check that you are up to date with the latest version of firmware and the latest Nokia system app updates from the Store.

N82 Camera focus problem

Hi,
I have just purchased a N82 and the camera works great in all respects, except for on the landscape setting.
When I set the focus setting to 'Landscape', instead of 'Auto', all the photos I take are blurred and out of focus.
Does this happen to other users?
Does anyone know if this is a software fault, or a hardware problem that I should exchange the phone for?
Cheers!

Switching to landscape should not make the pictures blurred. Get it checked at Nokia care.
If my post has helped you please click the white star on the right

Lumia 930 strange sound from camera

just noticed that it sounds as if some ventilator is active as soon as you start the camera on the Lumia 930, sort of hissing sound... anyone else notice this? what could be the cause?

Hi, ferjan. We can't confirm what's causing that issue. When did you notice it? Does it happen regardless of the camera application you're using? You may try the steps provided here: "My camera is not working correctly". Note that the page is intended for the US, but it is applicable regardless of the location. Let us know the outcome.

Lumia 930 - purple screen, + nokia camera

My Lumia 930 has a strange problem with the camera in a dark light. The camera in the dark light has a strange glow on the screen.
When Microsoft will release a patch system removes the effect of purple?.
Attachments:
20140806_225218.jpg ‏55 KB
20140806_225440.jpg ‏74 KB
20140806_225950.jpg ‏99 KB

Today I go to the store and service Nokia - print up photos with the problem of purple. I wonder what they will do. I reported this problem also for Microsoft / Nokia.
I am angry with this phone.

Rotated photos problem on Lumia 930, 1520 with Denim update

There is an issue with photos taken on Lumia 930, 1520 with Denim update: camera uses EXIF rotation property instead of properly rotating the picture. As a result, apps which don't properly support EXIF.Rotation show photos rotated.
To reproduce, take the photo in vertical orientation on Lumia 930 with Denim update. Open Instagram official app (as an example), try adding new photo ->> you'll see that the photo is 90 degrees rotated.
Now question: is it a feature or is it a bug?
And if it is a feature, where is it documented?

Thanks for reply.
Well, I am a developer writing my own app. And what I see is a sudden change in phone camera behavior, which affects and annoys lots and lots of users of my app (VK for WP), Telegram messenger app, and Instagram app, which I used as an example, because
it is well known.
It does seem like a feature to me now, so would't it make sense to have some native support for it? For example, make BitmapImage pay attention to EXIF and correctly rotate?
And again: is this change documented anywhere?
And please, bring my question where it was originally posted.

Lumia 930 camera acting weird.

I was excited to get the Nokia lumia 930, after few weeks the phone slipped of my hands and dropped on a concrete floor from a sitting position. I got away with small scratche. But after approximatly a week my camera started acting weird. Its was making way to much noises then normal, and it stabilises the screen very hard. Its blinking most of the time, like some ghost activity.
Is this possible to be caused by some app on my phone? or was affected by the fall? can i fix it somehow or should i contact my mobile operator? Please help
Thank you.
Moderator's note: This post is edited. Please ensure polite and respectful correspondence with each other to avoid causing arguments and/or offending other users.
Solved!
Go to Solution.

I guess it's likely that the impact the phone were exposed to is the reason for this, although it's hard to know for sure without the possibility to see it.
It isn't impossible that an app could cause this, and it's pretty easy just to start uninnstalling apps from the most recent one after the fail occured just to check. You could even back up and sync what you need and just perform a full reset of your phone.
But, as mentioned, it's likely to be a hardware fault. I would bring it to a Nokia care point for an inspection. If the fault can be related to you dropping it, the warranty is voided and you will have to pay for the repair.
Good luck

Lumia 930 OIS problem (i think)

HI. I just got a Lumia 930. and I am so confused if I have a defective camera module as I cannot feel any stability on all my videos
https://www.facebook.com/video.php?v=397124370450210&set=vb.100004579509539&type=2&theater
also, is it normal that if I tilt the phone while the camera is on, the camera lens also moves even while in still mode?
Nokia Lumia 930 OIS test - walking
Solved!
Go to Solution.

Your video looks fine to me too. OIS can not do miracles, it helps to correct the small shakes when trying to hold the phone steady. For comparison, the link is to a video recorded on my Nokia N8, that has no mechanical or optical correction - and I try to hold and move the phone as steady as possible:
https://onedrive.live.com/redir?resid=146CE23D1D18B428!15342&authkey=!AMLBQoMEmMH1XOo&ithint=video%2...
The OIS also works for still images, so the lens will move when the camera is moved.
I think you should be happy with the purchase.
Hans

Lumia 930 display problem

Display changing color tone after 3-5 seconds, is this normal?
Video: https://www.youtube.com/watch?v=f8jxFL88lck
Attachments:
lumia 930 display.jpg ‏45 KB

Doesn't look normal, you should have it checked by a Care point.

Lumia 930 location links can not be open by Here M...

Most of Lumia models sending and receiving location or favorite location from Here maps by SMS or email opens links by Here Maps app. Lumia 930 open those links on internet explorer and it is impossible to manage from there. Is there setting telling Here Maps App to open them link as most of other models of Lumia?

I've searched the web and there realy seams to be an issue with Lumia camera 5 and Denim, as it is mentioned also on other sites. I think we need to be patient and wait until problem is fixed.
Maybe any moderator is reading this and could contact developer to clearify...

Nokia Lumia 930 Defects or Firmware Issues

I recently upgraded to a Nokia Lumia 930, I had a 920 for ages and loved it. However, I had to replace my first 930 within two days as there was a hardware issue with one of the back buttons not working (when the phone heated up the back button would start pressing itself and get stuck sometimes).
I've had the new Lumia 930 (the replaced one) for two months now and the following problems have come to my attention:
Double tap to wake goes through phases where it just does not work. I've tried pressing down on the top right corner to see if it rectifies the problem but it does not (not sure how double tap to wake uses the proximity sensor, is this not dependant on the display). I do however have seen that double tap to wake stops working after charging the phone (I'm able to reproduce the behaviour repeatedly)? It will after a few hours of work just magically return to normal?
Proximity sensor goes through stages where it does not work either. I can't for certain say this happens after every charge but maybe it's just a coincidence that this happened after my last charge.
Some notification sounds do not sound at all, it seems to only happen when the display is turned off (or when the device is in standby?). Notifications including sounds such as locking and unlocking the phone aren't always played.
The screen does not turn on sometimes when and if a notification comes through (they do not always sound as in point 3 above).
Hey Cortana performance is terrible, it just doesn't work if the phone is not unlocked.
Gestures Beta has never worked on my Lumia 930, albeit a beta, I never have had any problems with it on my Lumia 920.
Things I consider to be the culprit:
There are so many issues with my device while it is in standby, that it seems to me that it might be a firmware problem? I can't image how being in low power mode would affect the device sensors (unless there is some kind of voltage drop in standby and the device's sensors are unable to function). Unsure why it seems to be fine when the device is unlocked.
I can't explain what charging does to double tap to wake, but the fact that this happens after every charge leads me to believe there is something here.
Things I have tried:
Pressing right hand corner of screen for double tap to wake. Did not help (also saw somebody going on about the phone bending in another post, my device is in a hard cover and the 930 has Gorilla glass 3, not sure it will bend at all).
Hard reset and reload firmware. Did not help (Currently running Denim).
Anyone experiencing the same problems and any solutions? I came here after being directed by Microsoft Mobile's facebook page. They don't seems to think posting my problems on facebook is a good idea. Honestly, this is my second Lumia 930 and after reading up on all the issues with the double tap to wake have a came to one conclusion: The build quality of this device is terrible.
Thank you for your time.
Jaco

Here's an update.
In frustration I tried pressing harder in the right hand corner, and if course that solves the issues (Lovely design flaw this). Although only temporarily and I still don't know how the charging is capable of affecting this at all.
My suggestion to Microsoft would be to allow in the next firmware update to allow users to disable this sensor. It seems that this sensor (or the light sensor next to it, who knows) is used to determine if the device is allowed to "Unlock" using double tap to wake. If this is the case, the device will simply ignore it when you tap on the screen (at the cost of somehow waking up in your pocket, a small price to pay)?
Anyhow, anyone's take on this?

Lumia 930 blank screen during call

My Lumia 930 screen goes blank during all calls. Iti is black whether the phone is next to my ear or not. In practice I cannot end a call or do anything else cause the screen keyboard is not available.
My son has a Lumia 920 which had very much the same problem but it was somehow fixed when the device was at Nokia service last year because of some camera problems. No idea still about the root cause of that case either.
Any idea how to fix my blank screen problem?

I have the exact same issue with my brand new Lumia 930 - the screen goes black (a bit randomly) when talking on the phone. I used a trick decribed in a post with the same issue on a 920, which is to firmly wipe just above the N in Nokia in the top right corner on the phone (where the sensors are) which helps. However, it is not really fixing the problem.
Is there anybody knowing another solution but to return the phone, which feels a bit cumbersome to say the least?
Thanks,
Erik

Can't connect to Eduroam on my WP 8 Nokia Lumia 930

Hi!
So, I just got the new Lumia 930, which I am very happy with, however I can not seem to get it to connect to Eduroam at the university I work at. When I go to the page where I am suppose to 'join' or 'download' whatever I need, 'securew2', (using the phone)
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SecurityType:WPA2-Enterprise
Encryption: AES
EAP Type: TTLS
Inner EAP Type: PAP
CA Certificate: UTN-USERFirst-Hardware, AddTrust etc..
When I then go into WiFi and click on Eduroam, I try to log in with my user-credentials. I can also look through a list of certificates but none of them seem to be the right one. The only choice I really get is the EAP-method, where I change it from PEAP
MA-CHAP v2 (which did not work) to TTLS. Then I am asked to verify that it is the right network, which it is - with the name of the university and everything - I click OK....and then there is a full stop. I only get a 'can't connect' message. Very frustrating.
I talked to the IT people at here, and they verified my user credentials, and told me that people with Windows Phones had trouble connecting to Eduroam.
As should be abundantly clear by now I am technologically challenged, so please help help help me fix this. If for no other reason then to silence my snickering, iPhone-loving colleagues.

Hello,
Did you find a solution for this issue?
I just bought a Nokia Lumia 735 and I have the same problem. Unable to connect the Eduroam network in my laboratory. It seem that I have to put an other certificate which is not on my device (from TERENA), and I did not find how to do it.
It is a bit disappointing to be blocked on such a new device. My previous phone, an old Iphone 3gs, was able to connect very easily...
Please help, or I will regret my choice to switch on Windows Phone (if I add the poor choice regarding the apps on the Store...).
Regards.

Strange clicking sound on my Lumia 930 arround the...

When my camera is not activated, if I mildly shake my Lumia 930 I can hear a strange clicking sound on the upper part of the device, just arround the camera lense. Can it be the lenses just shaking, because when the camera is activated that sound disappears.

Hi, Tomislav5. Welcome to Microsoft Mobile Community. How long have you been noticing this issue? Did you change any settings on the device that may cause this to happen? Make sure that the system apps on the device are all updated. You may check it by going to Store > ... > settings > check for updates. You may also try rebooting your phone by pressing and holding the volume down and the power keys at the same for 10-15 seconds and see if it makes any difference. you may need to set the date and the time after this operation. We'll wait for your response.

Camera focus problems - Lumia 930

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