Camera model support and camera raw

PS 5 tells me that my camera model (Canon D60) isn't supported by the currently installed version of camera raw, but we know that it is. How do I resolve this issue?

abuelascasa wrote:
…How do I find out which version?…
Look for the "About Plug-In" menu item in Photoshop. Which menu it's on depends on your platform, Macintosh or Windows, but you've given no information.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Similar Messages

I have Photoshop CS 5.5 version, but I've just changed my camera and I can't open my raw files. I need for my new camera Photoshop CC and Camera Raw 8.7 version. How can I do to update the old version? Thank you

I have Photoshop CS 5.5 version, but I've just changed my camera and I can't open my raw files. I need for my new camera Photoshop CC and Camera Raw 8.7 version. How can I do to update the old version? Thank you

Thank you for your valuable advice. I've solved the problem right now.
Thanks
2015-03-16 15:06 GMT+01:00 c.pfaffenbichler <[email protected]>:
I have Photoshop CS 5.5 version, but I've just changed my camera and
I can't open my raw files. I need for my new camera Photoshop CC and Camera
Raw 8.7 version. How can I do to update the old version? Thank you
created by c.pfaffenbichler
<https://forums.adobe.com/people/c.pfaffenbichler> in *Photoshop General
Discussion* - View the full discussion
<https://forums.adobe.com/message/7302535#7302535>

Purchased new camera nikon d7100 and camera raw will not open any nef files, talked to tech support and they assured me an update would fix issue, did update and have same issue still

I have photoshop cs5 and after purchasing a nikon d7100, photoshop will not open any of the nef files like it did with my nikon d90, I contacted support and they assured me after update that issue would be resolved...still not resolved, any suggestions?

Good day!
Please check this list to see which version of ACR supports the camera:
Camera Raw plug-in | Supported cameras
Then please check your version (Photoshop > About Plug-In > Camera Raw).
As you should see your version is not up to the task.
You can either buy a license for a more current version of Photoshop (CS6 is still available) or switch to the … Cloud License model or use the free DNG Converter.
Regards,
Pfaffenbichler

Ipad2 rear camera doesnt work and camera app freeze

Just got ipad2 and the rear facing camera doesnt work and the camera app freezes anyone experiencing same?

Apple Community Discussions
Apple.com > Support > Discussions > Using iPad > Camera
Topic : iPad 2 Camera - Doesnt Work
      This question is not answered. "Helpful" answers available: 2 . "Solved" answers available: 1 .
      Reply to this Topic           Back to Topic List
      Replies : 11 - Pages : 1 - Last Post : Apr 1, 2011 2:20 AM by: crh24
Adam Daley
Posts: 3
From: NY
Registered: Mar 27, 2011
iPad 2 Camera - Doesnt Work
Posted: Mar 27, 2011 5:18 PM
            Reply          Email
So I got the iPad 2 last Wednesday and tried facetime. It seemed to work then froze, but I gave up as it was still new and I was still figuring things out. Anyway i'd use the camera a few times (maybe 3) and made maybe 2 quick videos, nothing big. I never use the camera much. Today I went to videotape my nephew and clicked the camera screen, but it wouldnt leave the shutter screen. If i restore it to default, it works. But as soon as I sync my iPad up so it restores all my settings, the camera freezes. Obviously facetime and photobooth don't load either.
I think a few people have this issue, what was the resolution? if i take it to apple will they give me a new one on the spot or send it in for repairs, and im without it for a while?
32GB 3G iOS 4
David.Austin.Al...
Posts: 11,820
From: Monterrey, Estados Unidos Mexicanos
Registered: Jan 15, 2006
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 27, 2011 6:09 PM     in response to: Adam Daley
            Reply          Email
Welcome to the Apple Discussions!
If when you restore the iPad to the factory settings the camera works, then there is nothing wrong with the iPad, you have something corrupt in the backup that you are using to restore your previous settings. I would delete the backup and start fresh. Go to iTunes/Preferences/Devices and delete any and all backups there for the iPad.
Then configure and sync the iPad as if it were new from the box for the first time.
Dah•veed
Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM Mac OS X (10.6.6) Happily using Macs since 1984!
iscs
Posts: 2
Registered: Mar 28, 2011
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 28, 2011 6:17 AM     in response to: David.Austin.Al...
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Mine Also i recieved my ipad last wednesday after strange delay in shipping in hong kong and my front camera does not work at all and i update ipad and reset many times without sucsess .
Camera application start on back camera and ok and then when i try to switch to front one it freeze with last image from back camera then after i close the application from multitask bar and open it again it show me shutter picture !!!!
I think apple has problem in this patch of production .
Ipad 2 iOS 4
David.Austin.Al...
Posts: 11,820
From: Monterrey, Estados Unidos Mexicanos
Registered: Jan 15, 2006
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 28, 2011 9:38 AM     in response to: iscs
            Reply          Email
Try this reset. Press & Hold the Sleep/Wake and the Home buttons simultaneously for 10+ seconds. Ignore the red power off slider.
Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM Mac OS X (10.6.6) Happily using Macs since 1984!
iscs
Posts: 2
Registered: Mar 28, 2011
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 28, 2011 1:26 PM     in response to: David.Austin.Al...
            Reply          Email
I try it without any success and i try even to restore the same result . as i see the first group of ipad 2 which ordered on 11 march and delivered on last wednesday is almost have issue in front camera between freeze and not working at all .
Ipad 2 iOS 4
David.Austin.Al...
Posts: 11,820
From: Monterrey, Estados Unidos Mexicanos
Registered: Jan 15, 2006
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 28, 2011 2:01 PM     in response to: iscs
            Reply          Email
Not mine. It works perfectly.
Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM Mac OS X (10.6.6) Happily using Macs since 1984!
Adam Daley
Posts: 3
From: NY
Registered: Mar 27, 2011
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 28, 2011 6:30 PM     in response to: David.Austin.Al...
            Reply          Email
Deleting my backups and starting fresh kinda *****. I'd rather not have to re-do all my settings like email and my apps. Its not that i have a lot of apps, maybe 5 or so I use, but still, its a bit of a pain. I guess I can TRY it... can't hurt right...
I dont want to just delete my backups though, i'll store them somewhere else (i think i remember where apple stores them) and copy them over later if i need to.
Worth a shot, better this then my iPhone which has a ton of apps I use for work. Im still setting the iPad up for my work stuff. Will let you know how i make out.
BTW the home/power reset didnt work, ive obviously tried this many times, and just now while writing this. Same issues.
iOS 4
Adam Daley
Posts: 3
From: NY
Registered: Mar 27, 2011
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 28, 2011 6:44 PM     in response to: Adam Daley
            Reply          Email
So heres an update. I just restored the iPad so its back to factory default... and the camera is locking up now. I didnt even sync it, its brand new now... same issue
iOS 4
David.Austin.Al...
Posts: 11,820
From: Monterrey, Estados Unidos Mexicanos
Registered: Jan 15, 2006
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 28, 2011 7:24 PM     in response to: Adam Daley
            Reply          Email
Take it back.
Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM Mac OS X (10.6.6) Happily using Macs since 1984!
marku819
Posts: 1
Registered: Mar 29, 2011
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 29, 2011 7:48 PM     in response to: iscs
            Reply          Email
iscs, mine doesn't work at all, either, exactly same situation.
iPad2 64GB wifi black iOS 4
skigirlmle
Posts: 1
From: Glendora, CA
Registered: Apr 1, 2011
Re: iPad 2 Camera - Doesnt Work
Posted: Mar 31, 2011 11:19 PM     in response to: Adam Daley
            Reply          Email
Same problem here. I got my iPad 2 today in the mail and the front facing camera hasn't worked at all. I wouldn't even know how to go about getting it exchanged
iPad 2 iOS 4
crh24
Posts: 654
From: Oregon
Registered: Feb 18, 2010
Re: iPad 2 Camera - Doesnt Work
Posted: Apr 1, 2011 2:20 AM     in response to: skigirlmle
            Reply          Email
skigirlmle wrote:
Same problem here. I got my iPad 2 today in the mail and the front facing camera hasn't worked at all. I wouldn't even know how to go about getting it exchanged
Take it to your closest Apple Retail Store. The Apple store locator says the closest one to Glendora is a few miles down 57 at the Brea Mall:
Apple Store Brea Mall
1065 Brea Mall, Space #1024A
Brea, CA 92821
(714) 255-5610
27" i7 iMac 11,3 16GB 2.93GHz; 24" iMac9,1 3.06GHz 1TB-HD 8GB-DRAM; Mac OS X (10.6.7) AirPort Extreme; 13" MBP 8GB 2.53GHz; iPhone 4 32GB; 64GB iPad2 3G ATT; ATV2

Camera calibration tab and camera color space

Hi, I need a confirmation about the hue and saturation sliders on the camera calibration tab. They are there for fine tuning the camera color space primaries in a DNG profile? Thanks a lot.

Hello, here I'm again.
I'm probably in the wrong forum, because I can't tell you anything about the DNG secrets
(though I have the specs).
About your second question (more an issue for a color science forum), I've found something:
Estimation of the primaries for a digital camera:
Please refer to these docs:
(1)
Concerning the Calculation of the Color Gamut in a Digital Camera
Francisco Martínez-Verdú et al.
http://www.google.de/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=0CEMQFjAB&url=http%3A%2F %2Frua.ua.es%2Fdspace%2Fbitstream%2F10045%2F973%2F1%2Fproof_final.pdf&ei=uL8UU8-dKYO9ygORs IKADQ&usg=AFQjCNGKNGHQZJoHu_dc2JwQwtLXOpsTBQ&bvm=bv.61965928,d.bGQ&cad=rja
(2)
http://docs-hoffmann.de/leastsqu16112006.pdf
Given is an equation
(*) X = C R
We have two applications:
(1) Original question
X = Matrix X1 X2 ... Xm
                Y1 Y2 ... Ym
                 Z1 Z2 ... Zm
m=41 values in each row for CIE CMFs (color matching functions) 380nm...780nm
R = Matrix R1 R2 ... Rm
                 G1 G2 ... Gm
                 B1 B2 ... Bm
41 values in each row for the sensor sensitivities for red, green and blue CCD array elements
Matrix C is found by solving equation (*), using the pseudoinverse.
Matrix C contains the XYZ-coordinates of the primaries red, green, blue as columns 1, 2 and 3.
(2) About the mathematics
X = Matrix X1 X2 ... Xm
                 Y1 Y2 ... Ym
                 Z1 Z2 ... Zm
m=24 values for the GretagMacbeth ColorChecker
R = Matrix R1 R2 ... Rm
                  G1 G2 ... Gm
                  B1 B2 ... Bm
24 values in each row for the RGB results als delivered by the camera, for instance in sRGB.
Matrix C contains the XYZ-coordinates of the effective primaries(including sRGB) red, green, blue as columns.
(2) explains the principle of the pseudoinverse for overdetermined systems of linear equations.
(1) explains the application for the identification of camera primaries for given sensor sensitivities.
Unfortunately, the whole concept will fail, if the camera sensor sensitivities (CMFs) are not
linear combinations of the CIE CMFs x-bar, y-bar, z-bar. In this case, a camera does not have
primaries, but the computational result can be used as an approximation.
CMF = color matching function (CIE)
I regret –it cannot be explained 'for the layman'.
Best regards --Gernot Hoffmann

Camera not working and camera roll empty after Photoshop Express update

My iPhone 5 downloaded an update to Photoshop Express (which it said was necessary for ios7 which I haven't got yet but will update to this coming week). Now the iPhone camera has stopped working - the icon is still on the screen and I can access the camera but then nothing works. Also, my camera roll is completely empty. This didn't happen immediately after the update, but about 24 hrs later. In the interim period I had used the camera, accessed the camera roll, and used Photoshop Express. Now none of them work - including Photoshop Express. I've just synced my iphone to my iMac and that hasn't resolved the issue. I don't know how to restore my photos though.

Ok... I've now managed to restore my iPhone and all is now working again ! Phew !!

MacBookAir 2013 cannot use the cam on yahoo messenger. I see the option but the screen of cam stays black and cam also has no green light

I did the latest software update and have the cam options to invite or view.
but screens stays black - I can see the other parties but they cannot see me
? what could be the solution .
thanks

I did the latest software update and have the cam options to invite or view.
but screens stays black - I can see the other parties but they cannot see me
? what could be the solution .
thanks

Web Camera Model Number

Hi, I lost my driver CD for Creative web Camera. I dont know how to get my model number. Can any one please help me get my web cam model number and also the driver. Warm Regards,Hari

You can use this guide to assist you in finding the model/serial numeber.
Jason

KonicaMinolta D7 - no support for ".MRW" raw

There does not appear to be any support for the KonicaMinolta D7 ".MRW" raw format. Support is available in iPhoto.
Does Apple intend to provide support for this product in Aperture?
PM

This is more of a reply to the thread then just the first poster.
First, the D7 is a different camera then the 7D, confusing isn't it.
Further more their is also the newer 5D.
All have the .MRW format.
Pre 10.4.3 OSX supported .MRW files from on of minoltas non-SLR cameras. 10.4.3 added the 7D support.
The problem with OSX is it doesn't support formats in a logical way. The problem here is the same as the problem with the Canon Rebel XT/350D . Basically instead of seeing it as a .MRW and giving it a go. It looks to see what camera it came from in the meta data, if not on it's pre-selected list, OSX rejects the file, even if in reality if it tried, it would open it right up. Also not unlike how Aperture won't run on lots of hardware, but it's just because the app has a list saying what it will and won't run on, not anything based on actually trying to run. Thus why aperture is locked out of FX5200 video cards and power mac G4s for no real reason.
Anyways, you can go in and find the Raw.plst and add a entry for some cameras not supported and poof, they work.
If you own a KM 5D, which is just a smaller cheaper re-package of the 7D, by default OSX won't work with it, or DNG files made from it. But if you go in and add a entry for a 5D, (just copy the 7D entry and change the name) poof, things start working. I was able to get it to at least open DNG files made from 5D files by doing this. No luck with the MRW files yet. I don't have aperture to see if for some reason they will work there. Aperture uses the same foundation as the rest of the OS for open raw and dng files.
With some luck in the future apple will change this practice and just have OSX see a file as its raw format, not as what device if came from, and give it a honest effort to try and open it, not just ignore it because it's not on the magical list.

I have Photoshop Elements 12 for both PC and Mac (I use both). I have a new camera, Nikon D810. I downloaded the latest version of Camera Raw, 8.8. My D810 is listed as a supported camera model. However, when I try to open a raw photo in Photoshop Element

I have Photoshop Elements 12 for both PC and Mac (I use both). I have a new camera, Nikon D810. I downloaded the latest version of Camera Raw, 8.8. My D810 is listed as a supported camera model. However, when I try to open a raw photo in Photoshop Elements, I keep getting the message "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. I have tried reinstalling Camera Raw many times, and have tried to open many different raw files in Elements, and still get the same error message. Please help.

How did you try to install ACR 8.8. The only way I know of that works with Elements is to use the Updates Choice on the Help menu.
There are two charts supplied by Adobe that explain your RAW dilemma. This one tells you what your camera needs: http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html This one tells you what version of software you need: http://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html
In your case, the Nikon D810 needs Adobe Camera Raw (ACR) 8.6 or Lightroom 5.6. (Congratulations on buying a new camera!)
To get to that level with Photoshop Elements, you will need to replace your Photoshop Elements 12 with version 13. Adobe caps ACR updates on version 12 at 8.5.
The most convenient way to get around it without spending any money is to use the FREE from Adobe DNG Converter. Download and install it from here for FREE: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5855&fileID=5890 Once it is installed you can convert your D810 raw files to an Adobe RAW version with the .DNG file extension that most, if not all, versions of the various Adobe software programs can use. That includes old versions of Photoshop, Elements and Lightroom. DNG converter can be used as the tool to move your files from your memory card to your computer, is efficient, will convert in batches and is completely lossless. There is no risk of any image quality degradation or RAW functionality.

I have cs5 and when I try to download a raw file from my Nikon 810 an error message says this versioln of raw doesn't support this camera model. Yet I just updated cs5 online.

I have CS5 and when I try to download a raw file from my Nikon 810 I get an error message saying this version of raw doesn't support this camera model. Yet I just updated CS5 online.

I do not use lightroom and I have a subscription so I can open all supported RAW formats. You will need DNG file for Your Camera's NEF files for use in Photoshop ACR version. You can open your NEF files in LR it seems so you could do all your raw conversion with Lightroom and save out Tiff files for processing in Photoshop. I do use lightroom for I do not need its library. Lightroom does not support layered files so lightroom is of no value to me. ACR UI is all I need having a second interface to Adobe Raw Conversion Engine would more annoyance than value to me.

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says '' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says
'' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information. ''
When I go to updates in photoshop help i try to update photoshop and photoshop camera raw but it then says
'' Updates could not be applied the error log file may help you in identifying the problem. Then, try updating again. If the problems persist, contact customer support for further assistance.
Photoshop Camera Raw 8.7.1(CS6) There was an error installing this update. Please quit and try again later. Error Code: U44M1I216 ''
I dont know how to get around this please help

CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras

What do I do with this error? "could not complete your request because the file appears to be from a camera model which is not supported by the installed version of camera raw?"

what do I do with this error? "could not complete your request because the file appears to be from a camera model which is not supported by the installed version of camera raw?"

It can be that you have an old version of Photoshop Elements and a new camera.
Please tell us
Which operating system you are running on
Which version of Photoshop Elements you are using
Which camera the raw images come from (Make & model)
Brian

CS5 RAW Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information.

I rented a Nikon D600 & D610 and CS5 cannot open the RAW files, i do not have any issued with my D700 RAW files. I am getting this error message -
Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information.
Can anyone please help?

yellowmledbetter wrote:
Sorry, I am on a MAC. I downloaded the link you provided and it's giving the same error message as above. Running CS5.
The error message you gave is from Camera Raw. I thought you said that DNG Converter didn't work?
The link I gave you is an article on getting your raw files to open in Camera Raw. Did you read it? I lazily gave you the link because this is one of the most common problems in this forum, and I get tired of saying the same thing over and over again. I could break it down for your specific case, but I was hoping you could read through the article and work it out for yourself.
But, here goes:
Your cameras are newer than your raw converter, so it won't understand them.
CS5 comes with Camera Raw 6, which can only be upgraded as far as 6.7.1. You can find out which version of Camera Raw you are running in three ways: in the settings title bar (Cmd-K), in the plug-in title bar (press F to start/stop full-screen mode to reveal the title bar), or Photoshop's Help menu (About Plug-ins).
Downloading raw files from newer Nikon cameras with old versions of Nikon Transfer will actually make them unreadable in Adobe software. They can be fixed with a free utility. Again, it's all in the linked article. You should be using up-to-date Nikon Transfer, or Adobe Photodownloader to avoid this problem.
All being well, you have good raw files on your computer. You can convert them to dng using Adobe DNG Converter. IF you are on OSX Leopard or Snow Leopard, you CAN'T use the latest version, because Adobe stopped support. But, if you ARE on a later OSX, you can download DNG Converter 8.6.
DNG Converter is designed to convert FOLDERS of raw files at a time. You select a folder of raw files, and tell it to create DNG copies. BUT, you have to set up the converter before you start using it...
If you load up DNG Converter, you'll notice a button labelled "Change Preferences". Clicking this, you'll see the first option is "Compatibility". Here, you must select the appropriate setting for the version of Camera Raw you HAVE (see above). If you can't work this out, just pick "Camera Raw 5.4 and later". THEN pick a folder of raw files and convert them to DNGs.
All the above is already in the article, but I gave you a personalised response. If you still can't get it to work, please give us more than one sentence. Tell us exactly what you tried, and describe exactly what happened. Which version of OSX you're running, what device and software you downloaded your raw files with, how you used DNG Converter, and so on.
I really should be in bed.

What Raw camera files are supported by Aperture Ver 3.6. I have tried to file a list of compatible camera models, but as yet can't find one.

What Raw camera files are supported by Aperture Ver 3.6. I have tried to file a list of compatible camera models, but as yet can't find one. My OS is OS X Yosemite 10.10.1. I have recently bought a Canon 7D MkII and have found Adobe Lightroom does not as yet support the 7D MkII. So I though Aperture may support the 7D MkII because Yosemite 10.10.1 now does.

Hi Folk,
I just found the answer to my question. Yes it is supported with OS X Yosemite 10.10.1. See the link below and the ***** Note at the bottom of the list.
http://www.apple.com/aperture/specs/raw.html

Camera model support and camera raw

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