Camera on new iPhone 3GS does not work

My husband got a brand new iPhone 3GS yesterday from the iShop here in Gateway Durban, and the camera does not work at all. You can see through the lense, but non of the touchscreen controls work (ie access to camera roll, take picture, swap to video.) Am I missing something obvious? This is perculiar, in that it is his second iPhone and I have the iPhone 4 so you would think between us we would be able to figure it out, but it does seen truly STUCK. Any ideas?

Have you tried to restore the phone?

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