Camera raw 8.6 update fail and photoshop update

hi everyone
i update my photoshop and camera raw but both of them prompts failure and i cannot open my sony a7s raw to edit... is there someone encountered the same? i'm using windows 7...
thank you very much

9pines wrote:
1.— I mentioned in my original note that Help >> Check for Updates says everything is up to date on my system in both Bridge and Photoshop.
2.— Also, I mentioned that I grabbed the DNG update today. I know the webpage says it contains Camera Raw, but it doesn't. If I load a RAW image into CR, CR says it's at version 8.5.
3.—There were many other users who had this problem with 8.5, too. I beginning to think Adobe doesn't really care for users who haven't joined the CC bandwagon.
1.— That just means your install is messed up.  It works on any properly maintained system I've tried so far.  Is Photoshop updated to CS6 13.0.6?
2.— After downloading, did you decompress the download and mounted the .dmg file on your desktop AND ACTUALLY installed the new ACR plug-in?  It DOES NOT magically get installed, you know.
3.— You are wrong.  Adobe doesn't care much about any of their customers, whether subscribed to the Cash Cow or not.
4.— You are not addressing Adobe in these user forums, so drop that attitude.  Your troubles are caused by user error and inexperience.

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