Camera shutter won't open in iphone 5

I just got a new Iphone 5 as a warranty replacement.  The camera feature doesn't work.  The shutter remains closed.  The video doesn't work.  My flashlight app won't work.  I've tried a hard close on the camera app.  I've tried turning the phone off and on again.  The camera is not restricted.  It seems to be a software problem but I don't know how to download a new driver if that is how these phones work.  Please help.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

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    Contact Apple Support.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
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    From experience you can try a restore but this usually would be resolved by hardware service. Seek service at your local "Genius Bar" if possible.
    www.apple.com/retail

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