Camileo S10 - Arcsoft doesn't recognize any files on SD card & internal memory

I have just bought a Camileo s10 camcoder.
So far i was satisfied with the product till i connected it to my pc (vista fully compatible with recommendations).
I installed the Arcsoft software but i never got any file imported because *the program recognised both sd and internal memory as empty*(i could play the files in the camera's player as well as from my pc's card reader ).
I used other similar suites with no luck.I then tried to format the sd hc 8gb card and restore my files but unluckily i noticed *the video/foto files were not recognised, at that time, even from the camera* .
Another serious concern is that i had an hd(720p) .mov file from a trailer in my memory card and the camera could not see it (+i wanted to use the camcoder as a high def player connected to my sony full hd tv+).
I have searched for answers almost anywhere but so far i got no response

Actually thanks for the advice.I tried those you mentioned and i finally(partially at least) found out that in the sd card and internal memory folders *there where 2 folders* with the same name(100MEDIA.. something)
One was recognised as an application and the other as a folder.The folder was a hidden file permanently so i supposed this was the reason so my first concern is answered.I found it really weard though!
I made the format inside the camera.You mentioned a higher class card.Would this improve something specifically?I observed that i have class 4 SD hc.
*My main worry now is to recognise the recording format of this camera so i can convert other video formats to it.And so far nobody seems to know as everybody is interested in editing recorded videos and not in reproducing.
Thank you for your answer

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